General Information about Communication methods communicates to its clients in English de Volksbank N.V. and in Dutch. De Volksbank may consider notifications made in different languages as Office address: invalid. Unless agreed otherwise, any Croeselaan 1, 3521 BJ Utrecht, the communication between de Volksbank and a client includes email, phone, website or any other paper Correspondence address: or electronic method. P.O. Box 8444, 3503 RK Utrecht, the Netherlands De Volksbank uses the following electronic means Website: https://www.devolksbank.nl of communication:

De Volksbank N.V. (hereafter “de Volksbank”) has Bloomberg Chat (IB Chat), Reuters Chat (Eikon its registered office in Utrecht and is registered Messenger) and email via de Volksbank email with the Chamber of Commerce under number accounts. Any other form of electronic 16062338. communication is not permitted and will not result in any transaction with de Volksbank. Authorisations De Volksbank has been granted a licence pursuant Recording of Communications to Article 2:13(1) of the Dutch Financial Supervision All telephone traffic in respect of which a statutory Act to conduct the business of a (including the data retention obligation applies, must take place provision of investment services) and is registered via de Volksbank’s landlines. Telephone in the register of of De Nederlandsche Bank conversations with de Volksbank’s Financial N.V. (“DNB”) (contact details: P.O. Box.98, 1000 AB Markets department will be recorded. Amsterdam, the Netherlands / www.dnb.nl). The use of mobile telephones when concluding De Volksbank operates under the supervision of transactions in financial instruments is not the ECB as a designated significant credit permitted within de Volksbank. In such a institution in accordance with the Single situation, a client will be contacted via a fixed Supervisory Mechanism (SSM) which was telephone line of de Volksbank, so that the launched in November 2014. DNB remains statutory data retention obligation can be ultimately responsible for the integrity supervision complied with. of de Volksbank.

For all non-electronic and permitted electronic De Volksbank operates under the following trade means of communication, de Volksbank applies names: ASN Bank, Regiobank, SNS and BLG the statutory data retention obligation of a Wonen. minimum period of five years or such longer

period as provided by law. LEI The LEI code of de Volksbank is: 724500A1FNICHSDF2I11

EMIR De Volksbank is a category 2 large financial counterparty.