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Robinhoodenergy Pay-As-You-Go Welcome to Your Smart Meter!

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Robinhoodenergy Pay-As-You-Go Welcome to Your Smart Meter! RobinHoodenergy Pay-As-You-Go Welcome to your Smart Meter! RobinHoodenergy A not for profit company Contents: 1. Welcome to your smart meter! Page 4 2. How to make your home more energy efficient Page 5 3. Your safety and what to do in emergencies Page 6 4. Help, Advice and Services Page 8 5. Further help and support Page 10 6. Contact us Page 11 7. Introduction to your smart meter In Home Display Unit (IHD) Page 12 8. Getting started with your In Home Display unit (IHD) Page 13 9. IHD Main Menu Page 14 10. IHD Home Screen Page 15 11. Seeing your account status and real time energy use Page 16 12. How much energy are you using and how much does it cost? Page 17 13. Receiving messages on your IHD Page 18 14. History Page 19 15. Tariffs Page 20 16. Settings Page 21 17. Manage your energy with target setting Page 22 18. Setting a cost target (£) Page 23 19. How do I know if I’m hitting my targets? Page 24 20. Payment and topping up Page 25 21. Manual top ups Page 26 22. How to manually top up if your IHD is missing or broken Page 28 23. Problems with your smart meter? Page 29 Page 2 Page 3 1. Welcome to your smart meter! 2. How to make your home more energy efficient Welcome to smart metering, a new approach to How do I get my IHD unit working ? Being smart with how you use your energy can These calculations are an indication of the how electric and gas meters work. help make a big difference to your bills and the amounts you could save on fuel bills and CO2 by Don’t worry! Our meter installer will fit your meter environment. Here at Robin Hood Energy we can making energy efficiency improvements. These What is smart metering? and IHD unit at the same time. The installer will offer advice to make your home more energy figures are either calculated using models or are talk to you about your new IHD unit and advise Your new smart meter connects wirelessly to efficient. By making a few small, simple changes based upon evidence of field trials of products. you of the best place for the unit to sit. both Robin Hood Energy customer services and around your home you can reduce your energy The amount of money that can be saved will differ your new In Home Display unit (IHD). The IHD Smart meter data collection consumption and quickly start saving money. from household to household. unit sits in your home and allows you to see in real Your smart meter records your energy usage Follow the simple tips below: time how much energy you are using. more often than a ‘traditional’ meter. When Source: The Energy Saving Trust Five simple energy efficiency tips www.energysavingtrust.org.uk What are the benefits of smart meters? we supply you through a smart meter, we will automatically take daily meter reads unless 1. Turn the heating down a bit. When you reduce • You can see how much energy you are using in You may also be entitled to financial you tell us not to. You can choose to opt-out your thermostat by just 1°C, you could save your home and approximately how much it is assistance towards the cost of insulation and of daily meter reads by calling free on 0800 around £85 - £90 and 310kg - 360kg carbon costing you in pence per unit. heating improvements depending on your 030 4567 or by emailing customerservice@ dioxide per year. • Make savings! Once you identify what the energy robinhoodenergy. co.uk. After this we will circumstances. To find out what help and support 2. You can save around £30 a year just by guzzling appliances in your home are you can normally only take one meter read each month. you may be entitled to contact the Energy Saving remembering to turn your appliances off take steps to reduce how much they are costing Trust. Meter reads are taken so we can: standby mode. you by using them more efficiently. 1. tailor the energy efficiency advice and guidance 3. Turn your lights off when you’re not using them. The Energy Saving Trust • No more estimated bills! Your smart meter is that we give to you. If you switch a light off for just a few seconds, connected wirelessly to Robin Hood Energy you will save more energy than it takes for the Visit: www.energysavingtrust.org.uk giving us up to date, accurate meter readings 2. ensure that your bills are as accurate as possible. light to start up again, regardless of the type of without you having to do a thing. 3. develop new tariffs and products in the future light. This could save you around £15 on your Tel: 0300 123 1234 that better suit your individual needs (but Caring for your IHD annual energy bills. we will only ever contact you for marketing Or visit: www.robinhoodenergy.co.uk • To avoid damage, do not use any sharp objects 4. Drying clothes outdoors on a washing line or purposes if we have your consent). for information, energy-saving tips and advice. on the display. indoors on a rack costs nothing and uses no 4. help third party partners achieve their social and energy so it is the ideal way to dry your clothes. • Do not let your IHD unit near water or any environmental aims and for academic research. other liquid. Keep it away from heat-generating If you need to use a tumble dryer, choose one Increasing how often we take meter reads will sources like heaters or areas with high moisture with a good energy label rating. This will help to help us better achieve the outcomes listed like bathrooms. keep your energy bill down as much as possible. above. Please get in touch if you’re happy for us 5. Cut back your washing machine use by just one • Only use the power pack and cable supplied to take half-hourly meter reads. Remember that cycle per week and save £5 a year on energy with your IHD unit. you can change your mind regarding increased and a further £8 a year on metered water bills. • Excessive impact or shock may damage the unit reads at any time. We can also provide you with so be careful not to drop it or give it any hard up to two years’ worth of your consumption knocks. If the display is damaged avoid touching data, free of charge if you request it. You’ll need the liquid crystals contained in it. Contact the to tell us in advance if you would like to receive Robin Hood Energy team and we’ll arrange for a consumption data and we’ll provide it as soon replacement unit to be sent to you. as we reasonably can. Page 4 Page 5 3. Your safety and what to do in emergencies Helping you stay safe Warning signs If, during a gas safety check, the engineer finds Symptoms of carbon monoxide poisoning can If you smell gas, think you have a gas leak, or are that an appliance is dangerous, it will often be mistaken for flu or food poisoning Your gas appliance may not be working properly if worried that fumes containing carbon monoxide be condemned and cannot be used until it is and may include all or any of the following: you notice: are escaping from a gas appliance, please call repaired or replaced and no longer poses any • Recurring headaches. the free Gas Emergency Services emergency line • yellow or orange rather than blue flames further danger. If this happens and you need immediately on 0800 111 999. (except fuel effect fires or flueless appliances support or advice, you can call the Gas Safe • Nausea, sickness or stomach pains. which display this colour flame) Register enquiry number on 0800 408 5500 • Dizziness. Also: • soot or yellow/brown staining around or on (lines open Monday to Thursday • Tiredness or drowsiness. 9am- 5.30pm and Friday 9am-5pm). • Open all doors and windows to ventilate the appliances • Chest pains. property. • pilot lights that frequently blow out Alternatively visit their website at • Visual problems. • Do not turn on/off any electrical switches. • increased condensation on the inside of www.gassaferegister.co.uk windows • Extinguish all naked flames, do not smoke, Symptoms may come and go, for example, strike matches or do anything which could Help guard against carbon monoxide: improving when you are away from home or the Gas safety checks cause ignition. ‘the silent killer’ faulty appliance is switched off. If you suffer from • If there are any electrical security entry The Health and Safety Executive (HSE) advises all any of these symptoms, seek medical advice and You can’t see it, smell it or taste it, but carbon phones/locks, please do not use them and gas consumers to have their gas appliances and ask if carbon monoxide may be the cause. monoxide gas can kill or seriously injure in just a instead open any doors and windows manually. fittings checked for safety, annually by a Gas Safe registered installer. At Robin Hood Energy, we may matter of hours. Carbon monoxide gas can be For further information and advice on the dangers produced by faulty gas appliances, so, to ensure All gas appliances need an adequate air supply be able to offer a gas safety check for you which of carbon monoxide poisoning, please visit your home is safe, you will need to be aware of the to operate safely and must have a flue to remove will be carried out by a fully qualified engineer.
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