2017 ACI-NA/AAAE Airport Customer Experience Symposium Attendee List as of February 21, 2017
Mr. Daniel Adamus, MBA Mr. Jack Appelbaum Mr. Carl Beardsley Chief Marketing Officer Consultant Airport Director Ontario International Airport Deloitte Consulting Wilkes-Barre/Scranton International Authority 1919 N. Lynn Street Airport 1923 East Avion Avenue Arlington, VA 22209 100 Terminal Drive Ontario, CA 91761 Avoca, PA 18641 Phone: (202) 412-1529 Phone: (909) 544-5432 [email protected] Phone: (570) 602-2000 Fax : (814) 217-0390 Fax : (570) 602-2010 [email protected] Mr. David Asselin [email protected] President & CEO Mrs. Danielle Aiello Travelers Aid International Ms. Danielle Bernard Director, Account Management- Manager, Passenger Experience 5000 Sunnyside Avenue West Aéroport de Québec Inc. Suite 103 Boingo Wireless Jean Lesage International Airport 10960 Wilshire Blvd. Beltsville, MD 20705 505, rue Principale Suite 2300 [email protected] Ville de Québec, QC G2G 0J4 Los Angeles, CA 90024 Phone: (418) 640-2700 Ms. Amanda Aument [email protected] Fax : (418) 640-2656 Customer Service Representative [email protected] Harrisburg International Airport Ms. Tammy Alexander One Terminal Drive Manager of Administration Mrs. Diana Berron Suite 300 Charleston County Aviation Customer Service Supervisor Authority Middletown, PA 17057-5027 Miami-Dade County Aviation 5500 International Blvd Phone: (717) 948-3900 Department #101 Fax : (717) 948-4636 PO Box 025504 Miami International Airport Charleston, SC 29418-6911 [email protected] Miami, FL 33102-5504 Phone: (843) 767-7000 Ms. Gwen Basaria Fax : (843) 760-3020 Phone: (305) 876-7724 [email protected] Staff Vice President, Digital Fax : 305-876-8470 Communications and Government [email protected] Affairs Ms. Stephanie Ambrose AAAE Senior Account Manager Mr. Gary Bilbrey, II The Barclay Building Boingo Wireless Airport Operations Manager 601 Madison Street 10960 Wilshire Blvd. Salt Lake City Department of Alexandria, VA 22314 Airports Suite 800 Phone: (703) 824-0500 PO Box 145550 Los Angeles, CA 90046 Fax : (703) 820-1395 Salt Lake City, UT 84114-5550 [email protected] [email protected] Phone: (801) 575-2909 Fax : (801) 575-2499 Ms. Therese Andrews Ms. Tammy Baxley [email protected] Executive Director Horry County Dept. of Airports Ontario International Airport Myrtle Beach International Airport Authority Travelers Aid of the Inland Empire 1100 Jetport Road 1923 E Avion St Myrtle Beach, SC 29577 Ontario, CA 91784 Phone: (843) 448-1580 Phone: (909) 544-5378 Fax : (843) 626-9096 [email protected] [email protected]
Page 1 of 16 2017 ACI-NA/AAAE Airport Customer Experience Symposium Attendee List as of February 21, 2017
Mr. Christopher Birch Miss Tamara Nicole Boyd Mrs. Sarah Brown, Customer Director, Guest Experience Trainer - Customer Experience Service San Francisco Airport Commission City of Dallas Department of Administrative Assistant II San Francisco International Airport AviationDallas Love Field City of Phoenix Aviation Department PO Box 8097 8008 Cedar Springs Rd Terminal Building, Lock Box 16 Phoenix Sky Harbor International San Francisco, CA 94128-8097 Airport Dallas, TX 75235-2852 Phone: (650) 821-5000 2485 East Buckeye Road Fax : (650) 821-5005 Phone: (214) 670-5683 Phoenix, AZ 85034-4405 Fax : (214) 670-6051 [email protected] Phone: (602) 683-3804 [email protected] [email protected] Ms. Paula Bonstein Ms. Ingrid Braeuninger Manager, Customer Experience Mr. Jason Cabrera Vice President, Sales and Business Lehigh-Northampton Airport Airport Service Desk Manager Authority Development LAS - McCarran International Lehigh Valley International Airport Airport Terminal Services Airport 111 Westport Plaza Drive 3311 Airport Rd. PO Box 11005 Suite 400 Allentown, PA 18109-3040 Las Vegas, NV 89111-1005 St. Louis, MO 63146 Phone: (610) 231-5224 Phone: (702) 261-5211 Fax : (610) 231-5678 Phone: (314) 739-1900 Fax : (702) 261-4111 [email protected] Fax : (314) 739-7070 [email protected] [email protected] Ms. Wendy Bosek Ms. Candace R. Carpenter Vice President Rachel Brannan Marketing Manager Corgan Volunteer Coordinator Savannah Airport Commission 350 Fifth Ave City of Phoenix Aviation 400 Airways Ave Department Suite 5401 Savannah, GA 31408-8000 Phoenix Sky Harbor International New York, NY 10118 Airport Phone: (912) 964-0514 Phone: (212) 490-2930 2485 Buckeye Rd Fax : (912) 964-0877 Fax : (212) 490-3052 Phoenix, AZ 85034-4405 [email protected] [email protected] Phone: (602) 683-3805 Mr. Franklin Carver [email protected] Ms. Debra J. Bouier C.M. Manager, Community Affairs Metropolitan Nashville Airport Manager of Airport Customer Mr. Sean Briggs Service Authority Marketing Manager Greater Orlando Aviation Authority One Terminal Drive Boise Airport One Jeff Fuqua Boulevard Suite 501 3201 Airport Way, Suite 1000 Orlando International Airport Nashville, TN 37214-4110 Boise, ID 83705 Orlando, FL 32827-4399 [email protected] Phone: (208) 972-8388 Phone: (407) 825-3394 [email protected] Fax : (407) 825-2202 [email protected]
Page 2 of 16 2017 ACI-NA/AAAE Airport Customer Experience Symposium Attendee List as of February 21, 2017
Mr. Jim Cates Monte Comardelle Ms. Marsha Crear Project Manager Contract Manager Terminal Manager Indianapolis Airport ABM Aviation Dallas/Fort Worth International AuthorityIndianapolis International 1319 W Dunlap Ave Airport Airport Phoenix, AZ 85021 PO Box 619428 7800 Col. H. Weir Cook Memorial DFW Airport, TX 75261 Phone: (615) 584-9809 Dr. Phone: (972) 574-0069 Indianapolis, IN 46241 [email protected] Fax : (972) 574-0342 Phone: (317) 487-5130 Mr. Shannon Conklin [email protected] Fax : (317) 487-5177 Air Serv Corporaton [email protected] Mr. Warren S. Creech 3516 Churchhill Guest Services Manager Nacogdoches, TX 75965 Miss Priscilla Cauley Raleigh-Durham Airport Authority Phone: (936) 554-7759 Process Improvement Manager 1000 Trade Drive DFW International Airport [email protected] PO Box 80001 Parking Business Unit, P.O. Box RDU Airport, NC 27623-0001 619428 Ms. Kelly Corbett DFW Airport, TX 75261 Volunteer Program Coordinator Phone: (919) 840-7727 Phone: (972) 973-4697 Halifax International Airport Fax : (919) 840-7429 [email protected] Fax : (972) 973-4841 Authority [email protected] 1 Bell Boulevard 3rd Floor, Air Terminal Building Mr. Robert Curtin Mrs. Misty Cisneros-Contreras Enfield, NS B2T 1K2 Executive Staff Coordinator Metropolitan Washington Airports Customer Service Manager Phone: (902) 873-2995 Authority City of Phoenix Aviation Fax : (902) 873-3433 1 Aviation Circle Department [email protected] Phoenix Sky Harbor International R. Reagan Washington National Airport Airport Mr. Sean Corey 2485 E Buckeye Rd Washington, DC 20001-6000 Volunteer Coordinator Phone: (703) 417-8003 Phoenix, AZ 85034-4405 Lee County Visitor & Convention Fax : (703) 417-8002 Phone: (602) 273-8888 Bureau [email protected] Misty.Cisneros-Contreras@phoenix. 11000 Terminal Access Rd. gov Suite 8640 Mr. Jonathan D‘cruz Fort Myers, FL 33913 Mr. Dimitri Coll Business Analyst Phone: (239) 590-4855 Head, ASQ Vancouver Airport Authority [email protected] ACI World PO Box 23750 800 Rue du Square Victoria Airport Postal Outlet Mr. Jeff Coward Suite 1810 Richmond, BC V7B 1Y7 Ambassador Program Manager Montreal, QB H4Z 1G8 Dallas/Fort Worth International Phone: (604) 828-0662 Phone: (514) 373-1246 Airport Fax : (604) 828-0662 Fax : (514) 373-1201 PO Box 619428 [email protected] [email protected] DFW Airport, TX 75261 Phone: (972) 973-7011 Fax : (972) 973-7017
Page 3 of 16 2017 ACI-NA/AAAE Airport Customer Experience Symposium Attendee List as of February 21, 2017
Miss Melissa Dahlman Ms. Kari Dean Mrs. Lynne Douglas Manager, Concierge Services Director of Customer Service/Public Relations City and County of Denver Communications,Customer Manager Denver International Airport Service,Marketing & Air Service Columbia Metropolitan Airport 8500 Pena Blvd Development 125A Summer Lake Drive Suite 9860 Regina Airport Authority Inc. West Columbia, SC 29170 #1 - 5201 Regina Avenue Denver, CO 80249-6340 Phone: (803) 822-5020 Regina, SK S4W 1B3 [email protected] Fax : (803) 822-5141 Phone: (306) 761-7497 [email protected] Ms. Lise D´Andrea Fax : (306) 761-7571 President & CEO [email protected] Erin Duffy Customer Service Experts, Inc. Administrative Manager L. Sherie Dean 2901 Riva Trace Parkway Eagle County Regional Airport Marketing & Comms. Project Suite 100 PO Box 850 Support Eagle, CO 81631 Annapolis, MD 21401 Jackson Municipal Airport Authority Phone: (970) 328-2682 Phone: (410) 897-8444, ext. 12 PO Box 98109 [email protected] Fax : (410) 897-8450 Jackson, MS 39298-8109 [email protected] Phone: (601) 939-5631 Mr. Rex Duhon Fax : (601) 939-3713 Ms. Nahid Dashtaki Lounge Operations Manager [email protected] Volunteer Coordinator Airport Lounge Development Inc. Los Angeles World Airports 5217 Tennyson Pkwy Mr. Ken Dewerson 205 World Way Suite 100 Ambassador Coordinator VIP Office City of KelownaKelowna Plano, TX 75024 Los Angeles, CA 90045 International Airport Phone: (469) 467-1529 Phone: (424) 646-8285 #1 - 5533 Airport Way Fax : (972) 535-0284 [email protected] Kelowna, BC V1V 1S1 [email protected] Phone: (250) 707-0618 Ms. Kimberly Davis Fax : (250) 765-0213 Ms. Daphney Easterling Customer Service Manager [email protected] Customer Service Manager Greenville-Spartanburg Airport Mobile Airport Authority District Mrs. Lisa Dittberner 8400 Airport Blvd. 2000 GSP Dr Manager, Volunteer Programs DEN Mobile, AL 36608 Suite 1 Airport Phone: (251) 633-4510 Greer, SC 29651-6633 City and County of Denver Fax : (251) 639-4685 Denver International Airport Phone: (864) 848-6219 [email protected] 8500 Pena Blvd Fax : (864) 848-6225 Denver, CO 80249-6340 [email protected] Ms. Melissa Ebanks [email protected] Manager, Customer & Commercial Mr. Mark Davis Services Ms. Leah Douglas Cayman Islands Airports Authority Economic Development Specialist Director of Image and Chief Curator Sacramento County Airport System Owen Roberts International Airport Philadelphia International Airport 6900 Airport Blvd West Box 10098 Terminal E Sacramento, CA 95837 Grand Cayman, FL KY1-1001 Philadelphia, PA 19153 Phone: (916) 874-0860 Phone: (345) 925-2834 Phone: (215) 937-5425 Fax : (916) 877-2110 Fax : (345) 949-0761 [email protected] Fax : (215) 937-6967 [email protected] [email protected] m
Page 4 of 16 2017 ACI-NA/AAAE Airport Customer Experience Symposium Attendee List as of February 21, 2017
Mr. Thomas R. Ecklund, P.E. Ms. Rolenda Lujan Faasuamalie Ms. Sevda Fevzi Engineering and Facilities Director Airport Marketing Administrator Manager, ASQ Strategic Marketing Gerald R. Ford International Airport A.B. Won Pat Guam International ACI World Authority Airport Authority 800 Rue du Square Victoria 5500 44th St SE 355 Chala Pasaheru Route 10A Suite 1810 Grand Rapids, MI 49512-4055 Tamuning, GU 96913 Montreal, QB H4Z 1G8 Phone: (616) 233-6041 Phone: (671) 646-4645 Phone: (514) 373-1401 Fax : (616) 233-6035 Fax : (671) 646-8823 Fax : (514) 373-1201 [email protected] [email protected] [email protected]
Mr. Brian Eckstein Ms. Elise Farris Mr. Stephen Freibrun Guest Services Supervisor Customer Relations Administrator Principal Indianapolis Airport Authority - Pittsburgh International ICF International Indianapolis International Airport AirportAllegheny County Airport 100 Cambridgepark Drive 7800 Col. H. Weir Cook Memorial Authority Dr. PO Box 12370 Suite 501 Indianapolis, IN 46241 Landside Terminal, 4th floor Cambridge, MA 02140 Phone: (317) 487-5280 mezzanine Phone: (617) 218-2120 Fax : (317) 487-5134 Pittsburgh, PA 15231-0370 Fax : (617) 218-3600 [email protected] Phone: (412) 472-5674 [email protected] Fax : (412) 472-3636 Ms. Karen Ellis [email protected] Ms. Gadelynn Gaddi Chief Customer Experience Officer LAX Guest Services Division/ San Antonio Airport System Ms. Carolyn Fennell Volunteer Program Director 9800 Airport Blvd Sr. Director of Public Affairs Los Angeles World Airports Mezzanine Level Greater Orlando Aviation Authority 1 World Way, PO Box 92216 San Antonio, TX 78216-4888 One Jeff Fuqua Boulevard Los Angeles, CA 90009-2216 Orlando International Airport Phone: (210) 207-3450 Phone: (424) 646-8471 Fax : (210) 207-3500 Orlando, FL 32827-4399 [email protected] [email protected] Phone: (407) 825-2054 Ms. Mavis Gal [email protected] Mr. Scott Elmore General Manager VP, Communications & Marketing Terry Ferguson Airport Terminal Services ACI-NA Travelers Assistance, Program 111 Westport Plaza Drive 1615 L Street, N.W. Director Suite 400 Suite 300 Minneapolis-St. Paul Metropolitan St. Louis, MO 63146 Airports Commission Washington, DC 20036 Phone: (314) 739-1900 4300 Glumack Dr. Fax : (314) 739-7070 Phone: (202) 293-8500 Suite D-2040 Fax : (202) 331-1362 [email protected] Saint Paul, MN 55111 [email protected] Phone: (612) 991-1239 Fax : (612) 467-0663 [email protected]
Page 5 of 16 2017 ACI-NA/AAAE Airport Customer Experience Symposium Attendee List as of February 21, 2017
Mr. Arturo Garcia-Alonso Ms. Colleen Hamilton Mr. Jim Harding Senior Expert, Terminal Operations Principal Head of Enviroment Graphic design & Passenger Experience Art of Context Group Flughafen Munchen GmbH 265 Franklin Street Gresham, Smith and Partners Nordallee 25 Suite 1702 1400 Nashville City Center 85326 Munchen, Boston, MA 02110 511 Union St. Phone: 011-49-89 975 00 Phone: (617) 606-9797 x1002 Nashville, TN 37219-1733 Fax : 011-49-89 975 59706 [email protected] Phone: (615) 770-8292 arturo.garcia-alonso@munich-airpor Fax : (615) 770-8494 t.de Mrs. Tanga Hamilton [email protected] Ms. Brenda S. Geoghagan Supervisor, Lost & Found Ms. Jennifer Harris Director of Guest Services City of Dallas Department of AviationDallas Love Field Director ADA/Title VI Programs Tampa International Airport 8008 Herb Kelleher Way City and County of DenverDenver PO Box 22287 Terminal Building, Lock Box 16 International Airport Tampa, FL 33622-2287 8500 Pena Blvd Dallas, TX 75235-2852 Phone: (813) 870-8707 7860 Phone: (214) 670-6672 Fax : (813) 875-6670 Denver, CO 80249-6340 [email protected] Fax : (214) 670-6051 [email protected] Phone: (303) 342-2814 Fax : (303) 342-2635 Mrs. Susan Goodspeed Jonathan Hanna [email protected] Passenger Experience Program Mgr Airside Saftey Supervisor Seattle-Tacoma International Airport Nassau Airport Development Margaret Hartnett PO Box 68727 Company Customer Relations Manager Seattle, WA 98168-0727 Lynden Pindling International San Diego County Regional Airport Phone: (206) 787-6791 Airport Authority [email protected] P.O. Box AP-59229 PO Box 82776 Nassau, New Providence San Diego, CA 92138-2776 Michael S. Hall Phone: (242) 424-3799 Phone: (619) 481-0918 Airport Manager [email protected] [email protected] Ithaca Tompkins Regional Airport 72 Brown Rd Ms. Susan Hansen-Smith Ms. Toni Hatfield Ithaca, NY 14850 Manager, Airport Customer Service Staff Technician Phone: (607) 279-2662 Seattle-Tacoma International Airport City of San Jose Airport Department Fax : (607) 257-2314 PO Box 68727 Norman Y. Mineta San Jose Intl. [email protected] Seattle, WA 98168-0727 Airport 1701 Airport Boulevard Phone: (206) 787-5314 Ms. Barbara Halverstadt Suite B-1130 Fax : (206) 787-4837 Director [email protected] San Jose, CA 95110 Jacksonville Aviation Authority Phone: (408) 392-3618 (JAA) [email protected] 14201 Pecan Park Road Jacksonville, FL 32218 Phone: (904) 741-2703 Fax : (904) 741-2039 barbara.halverstadt@flyjacksonville. com
Page 6 of 16 2017 ACI-NA/AAAE Airport Customer Experience Symposium Attendee List as of February 21, 2017
Mr. Dennis E. Hazell Mrs. Heidi Huebner Ms. Lori Jackson Customer Service Manager PUP Program Director Senior Manager of Conferences Metropolitan Washington Airports Los Angeles World Airports ACI-NA Authority 205 World Way 1615 L Street, N.W. MWAA / IAD Los Angeles, CA 90009-2216 Suite 300 P.O. Box 17045 Phone: (424) 646-8471 Washington, DC 20036 Washington, DC 20041 Fax : (310) 646-9220 Phone: (202) 293-8500 Phone: (703) 572-2710 [email protected] Fax : (202) 331-1362 Fax : (703) 572-6817 [email protected] [email protected] Mr. Scott Hutchison ABM Parking Services Vice Ms. Patty Jeschke Mr. Dylan Hendricks President, Airports Executive Assistant Account Development Manager ABM Aviation Syracuse Hancock International Adobe 4151 Ashford Dunwoody Rd Airport 345 Park Avenue Atlanta, GA 30319 1000 Eileen Collins Boulevard San Jose, CA 95110 Phone: (404) 713-3927 Syracuse, NY 13212 Phone: (408) 536-6000 [email protected] Phone: (315) 454-3263 [email protected] Fax : (315) 454-8757 Margaret S. Iriarte [email protected] Ms. Tara Hernandez Admin Assistant Marketing and Communications A.B. Won Pat Guam International Mr. Tyrone Jessamy Director Airport Authority Airport Manager Gerald R. Ford International Airport PO Box 8770 Los Angeles World Airports Authority Tamuning, GU 96931 7333 World Way West 5500 44th St SE Phone: (671) 646-4424 Los Angeles, CA 90045 Grand Rapids, MI 49512-4055 Fax : (671) 646-4484 Phone: (310) 646-6250 Phone: (616) 233-6053 [email protected] Fax : (310) 646-9220 Fax : (616) 233-6025 [email protected] [email protected] Ms. Andrea B. Itkin Senior Director of Airport Programs Ms. Katlyn Kaiser Ms. Cathryn C. Holland Travelers Aid International Customer Experience Specialist Director, Community Affairs and 5000 Sunnyside Avenue Minneapolis-St. Paul Metropolitan Customer Service Suite 103 Airports Commission Metropolitan Nashville Airport Beltsville, MD 20705 4300 Glumack Drive Authority Suite 3000 One Terminal Drive [email protected] Saint Paul, MN 55111 Suite 501 Tatsuya Izumi Phone: (612) 726-5574 Nashville, TN 37214-4110 Aviation Analyst Fax : (612) 726-5306 [email protected] Japan International Transport [email protected] InstituteUSA Rose Horcher 1819 L Street, NW Miss Vatana Kang Vice President, Client Services Suite 1000 Management Analyst Choose Chicago Washington, DC 20036 San Diego County Regional Airport 301 E Cermak Phone: (202) 833-9763 Authority Chicago, IL 60616 3225 North Harbor Drive Fax : (202) 833-9769 Phone: (312) 567-8463 [email protected] San Diego, CA 92101 [email protected] Phone: (619) 400-2471 [email protected]
Page 7 of 16 2017 ACI-NA/AAAE Airport Customer Experience Symposium Attendee List as of February 21, 2017
Mr. Dickson Kendrick Mr. Damien Kobel Mr. Jeff Lea Business Development Director Public Relations Manager Nextbus DKMA S.A. St. Louis Airport Authority 5900 Hollis Street Ch de Raint-Coteau, 9 Lambert-St. Louis International Suite X Gland, 1196 Airport PO Box 10212, Lambert Station Emeryville, CA 94608 Phone: 011 41 78 661 16 12 10701 Lambert International Blvd Phone: (510) 995-3200 Fax : 011 41 22 354 07 55 St. Louis, MO 63145 [email protected] [email protected] Phone: (314) 426-8125 Mr. David James King Ms. Kikey Koenig Fax : (314) 426-5733 [email protected] Guest Services & Sales Supervisor Account Manager The Greater Asheville Regional Boingo Wireless Airport Authority 10960 Wilshire Blvd. Mrs. Deborah Leach 61 Terminal Drive Suite 2300 Volunteer Coordinator Broward County Aviation Suite 1 Los Angeles, CA 90046 DepartmentFort Fletcher, NC 28732 [email protected] Lauderdale-Hollywood Intl. Airport Phone: (828) 209-3663 2200 SW 45 Street Fax : (828) 209-3661 Ms. Peggy Kreus Suite 101 [email protected] Public Information Specialist Dania Beach, FL 33312 City of Phoenix Aviation Mrs. Joanne King Department Phone: (954) 359-6100 Fax : (954) 359-6183 GM, John F. Kennedy International Phoenix Sky Harbor International [email protected] Airport Airport Westfield Corporation 2485 E buckeye Rd Mr. Robert Leiponis JFK Int'L Airport Phoenix, AZ 85034-4405 President Terminal 8 Phone: (602) 703-4201 Parabit Systems, Inc. Jamaica, NY 11430 [email protected] 35 Debevoise Ave Phone: (718) 244-5900 Ms. Elizabeth Krimmel Roosevelt, NY 11575 [email protected] Manager Phone: (516) 378-4800 x 223 Deloitte Consulting Fax : (516) 378-2055 Ms. Tina Kinsey 1919 N. Lynn Street [email protected] Director of Marketing, Public Relations & Air Service Arlington, VA 22209 Mr. Dan Letellier Development Phone: (202) 230-4251 Sioux Falls Regional Airport The Greater Asheville Regional [email protected] Airport Authority Authority 2801 N Jaycee Ln 61 Terminal Drive Mr. David Lampl Costello Terminal Building Suite 1 Business Development Manager, Fletcher, NC 28732 Customer Services Sioux Falls, SD 57104-0196 Phone: (828) 684-2226 Vanderlande Industries Phone: (605) 336-0762 Fax : (828) 684-3404 1975 West Oak Circle Fax : (605) 367-7374 [email protected] Marietta, GA 30062-2260 [email protected] Phone: (404) 353-4593 Fax : (770) 250-2810 [email protected]
Page 8 of 16 2017 ACI-NA/AAAE Airport Customer Experience Symposium Attendee List as of February 21, 2017
Ms. Heather Lissner Mr. Patrick Magnarelli Mr. Brad Martin Public Information Manager Regional Account Manager Deputy Director, Aviation Customer City of Phoenix Aviation Boingo Wireless Service Department 10960 Wilshire Blvd. Massachusetts Port Authority Phoenix Sky Harbor International 23rd Floor One Harborside Drive Airport Los Angeles, CA 90046 Suite 200S 2485 E Buckeye Rd Boston, MA 02128-2909 Phoenix, AZ 85034 Phone: (617) 435-0934 [email protected] Phone: (617) 561-1869 Phone: (602) 683-2634 Fax : (617) 561-1830 Fax : (602) 683-3678 Michelle Mallory [email protected] [email protected] Airport Ambassador Coordinator Ms. Kelly Martin Mr. Bryan Mitchell Long, SPHR Kansas City Aviation Department Customer Relations Manager Terminal Operations Manager 601 Brasilia Avenue Kansas City, MO 64153 Halifax International Airport Jacksonville Aviation Authority AuthorityHalifax Stanfield (JAA) Phone: (816) 243-5259 International Airport 14201 Pecan Park Road Fax : (816) 243-3113 No.1 Bell Boulevard [email protected] Jacksonville, FL 32218 3rd Floor, Air Terminal Building Phone: (904) 741-3563 Enfield, NS B2T 1K2 Fax : (904) 741-3166 Mr. Walter Marchbanks Phone: (902) 873-1479 [email protected] Senior Manager, Customer Relations Fax : (902) 873-3433 [email protected] Mr. Scott Ludwigsen Port of Portland Portland International Airport Executive Vice President - Airport 7200 N.E. Airport Way Mr. Jeff Martinelli Research Practice Vice President, Customer Relations Phoenix Marketing International Portland, OR 97218 Pittsburgh International 953 Route 202 Phone: (503) 415-6492 AirportAllegheny County Airport Branchburg, NJ 08876 walter.marchbanks@portofportland. Authority com Phone: (732) 563-8503 PO Box 12370 Fax : (732) 563-8505 Mr. Colm Marmion Pittsburgh, PA 15231-0370 [email protected] Customer Relations Coordinator Phone: (412) 472-3581 San Diego County Regional Airport Fax : (412) 472-3636 Ms. Bianca Lyon Authority [email protected] Community Relations Manager 3225 N. Harbor Dr Salt Lake City Department of San Diego, CA 92101 Mr. Pedro Roy Martinez Airports Deputy Executive Manager PO Box 145550 Phone: (619) 400-2890 [email protected] A.B. Won Pat Guam International Salt Lake City, UT 84114-5550 Airport Authority Phone: (801) 575-2650 Mrs. Greta Marshall PO Box 8770 Fax : (801) 575-2817 Executive Assistant Tamuning, 96931 [email protected] Wayne County Airport Authority Phone: (671) 646-0300 Detroit Metropolitan Wayne Fax : (671) 646-8823 CountyAirport [email protected] 1 LC Smith Terminal Mezzanine Detroit, MI 48242 Phone: (734) 247-7228 Fax : (734) 247-7343 [email protected]
Page 9 of 16 2017 ACI-NA/AAAE Airport Customer Experience Symposium Attendee List as of February 21, 2017
Miss Courtney Masiarczyk Mr. Eric B. McKitish Mr. Harold Mester Administrative Assistant Director of Marketing & Public Relations Manager Wayne County Airport Authority Communications Milwaukee Mitchell Airport Detroit Metropolitan Wayne Wilkes-Barre/Scranton International 5300 S Howell Ave CountyAirport Airport General Mitchell International 100 Terminal Drive L.C. Smith Building Terminal - Airport Mezzanine Avoca, PA 18641 Milwaukee, WI 53207-6156 Detroit, MI 48242 Phone: (570) 602-2004 Phone: (414) 747-3728 Phone: (734) 772-3497 Fax : (570) 602-2010 Fax : (414) 747-4525 Fax : (734) 619-6053 [email protected] [email protected] [email protected] Mr. Andrew McMullen Ms. Gretchen Meyer Ms. CELESTE K. MATSUMOTO Interactive Designer Director of Customer Service Airport Information Specialist II Art of Context Chicago Department of Aviation Los Angeles World Airports 265 Franklin Street 10510 W. Zemke Road 1 World Way Room 111 Suite 1702 Chicago, IL 60666 Los Angeles, CA 90045 Boston, MA 02110 Phone: (773) 894-2005 Phone: (424) 646-8269 Phone: (617) 606-9797 Fax : (773) 894-1712 [email protected] [email protected] [email protected]
Ms. Diana May Collette McNamee Mr. Justin Meyer Volunteer Program Coordinator Account Executive Deputy Director of Aviation - Charlotte Douglas International JBJ Management Marketing and Air Service Airport 1409 S Lamar St Development 5601 Wilkinson Blvd. Kansas City Aviation Department Suite 202 Charlotte, NC 28208 601 Brasilia Avenue Dallas, TX 75215 Phone: (704) 359-4074 Kansas City, MO 64195 Phone: (480) 206-9869 [email protected] Phone: (816) 243-3165 [email protected] [email protected] Michael R McClaskey Mr. Ted Melnik Account Development Manager Ms. Jennifer Mitchley Principal Consultant Adobe Accounting & Contracts Admin. Barich, Inc. 301 Del Amigo Road Aspen-Pitkin County Airport 2241 E Pecos Road Danville, CA 94526 0233 East Airport Rd Suite 2 Phone: (415) 832-2453 Ste A Chandler, AZ 85225 [email protected] Aspen, CO 81611 Phone: (480) 361-4122 Phone: (970) 429-2854 [email protected] Ms. Linda McKenzie Fax : (970) 920-5378 Airport Ambassador Admin [email protected] Piedmont Triad International Airport 1000-A Ted Johnson Parkway Greensboro, NC 27409 Phone: (336) 665-5672 Fax : (336) 665-1425 [email protected]
Page 10 of 16 2017 ACI-NA/AAAE Airport Customer Experience Symposium Attendee List as of February 21, 2017
Mr. Angel R. Molinero, Mr. Roberto B. Moulton Ms. Catherine Nyfors MOMA5604196M7 Airport Operations Supervisor Customer Care Guest Relations CEO USTRAN Broward County Aviation Vancouver Airport Authority Conexión Centro Aeropuerto DepartmentFort PO Box 23750 SAdeCV Lauderdale-Hollywood Intl. Airport Airport Postal Outlet Dr Atl 139 2200 SW 45 Street Richmond, BC V7B 1Y7 Santa Maria la Ribera Suite 101 Phone: (604) 276-6185 Cuauhtémoc, 06400 Dania Beach, FL 33312 Fax : (604) 276-6505 Phone: +525555504086 Phone: (954) 551-6978 [email protected] [email protected] Fax : (954) 359-6198 [email protected] Mrs. Rebecca Oberto Mr. Robert Montalbo Marketing Manager Ambassador Program Shift Mr. Mark Mulchaey Pensacola International Airport Supervisor Manager, Customer Service & 2430 Airport Blvd Dallas/Fort Worth International General Aviation Business Suite 225 Airport Development PO Box 619428 Columbus Regional Airport Pensacola, FL 32504-8975 DFW Airport, TX 75261 Authority Phone: (850) 436-5000 Phone: (972) 973-7011 4600 International Gateway Fax : (850) 436-5006 Fax : (972) 973-7017 Columbus, OH 43219 [email protected] Fax : (614) 238-7819 Ms. Christine Montgomery [email protected] Ms. Patricia O´Brien Manager, Meetings Business Development & Customer AAAE Ms. LeeAnn Norris Service Coordinator The Barclay Building Visitor Information Center Daytona Beach International Airport 601 Madison Street Supervisor 700 Catalina Dr Savannah Airport Commission Alexandria, VA 22314 Suite 300 400 Airways Ave Phone: (703) 824-0500 Daytona Beach, FL 32114-3827 Savannah, GA 31408-8000 Fax : (703) 820-1395 Phone: (386) 248-8030 x18318 [email protected] Phone: (912) 964-0514 Fax : (386) 248-8038 Fax : (912) 964-0877 [email protected] Ms. Suzan Marie Moore [email protected] Operations Coordinator Ms. Marie O'Kelly-Green City and County of Denver Mr. Tim Norwood LAX Guest Services Program Denver International Airport Manager, Security and terminal Director 8500 Pena Blvd Operations, Deputy Fire Chief Los Angeles World Airports Suite 9860 Sudbury Airport Community 200 World Way Development CorporationGreater Suite 301 Denver, CO 80249-6340 Sudbury Airport [email protected] 5000 Air Terminal Drive Los Angeles, CA 90045 Suite T202 Phone: (424) 646-7476 [email protected] Sudbury, ON P3L 1V4 Phone: (705) 693-2514 Fax : (705) 693-2937 [email protected]
Page 11 of 16 2017 ACI-NA/AAAE Airport Customer Experience Symposium Attendee List as of February 21, 2017
Ms. Wendi Sue Orlando Ms. Joanne Paternoster Ms. Julie Pondant ADA Coordinator Principal Corporate Communications Cincinnati/Northern Kentucky Butterfly Consulting Specialist International Airport 103 Sheffield Drive Greater Moncton International PO Box 752000 Freehold, NJ 07728 Airport Authority Inc. Cincinnati, OH 45275-200 777 Aviation Avenue Phone: (732) 294-0223 Unite/Unit 12 Phone: (859) 767-7470 [email protected] Fax : (859) 767-4701 m Dieppe, NB E1A 7Z5 [email protected] Phone: (506) 856-5444 Mr. Enoch Paul, C.M. Fax : (506) 856-5431 Leo Osahor Customer Service & Safety [email protected] Founder & CEO Supervisor FlightSpeak Fort Wayne-Allen County Airport Mr. Brian Poole, SFO 111 S Jackson St Authority Manager, Guest Services| 3801 W. Ferguson Road Seattle, WA 98104 Communications & Mktg Suite 209 San Francisco Airport Commission Phone: (206) 321-0109 Fort Wayne, IN 46809 San Francisco International Airport [email protected] Phone: (260) 747-4146 PO Box 8097 Ms. Christene Ostapczuk Fax : (260) 747-1762 San Francisco, CA 94128-8097 Manger, Terminal Operations & [email protected] Phone: (650) 821-5263 Customer Experience Fax : (650) 821-5005 Winnipeg Airports Authority Inc. Mr. Jim Peterson, CM [email protected] 2000 Wellington Avenue Operations Manager, Customer Room 249, Administration Bldg Experience Mrs. Hope Maria Porter Seattle-Tacoma International Airport Winnipeg, MB R3H 1C2 Owner PO Box 68727 Jourve Phone: (204) 451-0677 Seattle, WA 98168 Fax : (204) 774-1199 9410 Annapolis Road Phone: (206) 787-6483 [email protected] Suite 200 Fax : (206) 787-4837 Lanham, MD 20706 [email protected] Mr. Drew Pankrath Phone: (240) 893-3891 Manager, Customer Care -- Guest [email protected] Ms. Shahla J. Pillai Relations Sr Customer Relations Manager Vancouver Airport Authority Mr. Nathan Porter PO Box 23750 Dallas/Fort Worth International Airport Marketing Director Airport Postal Outlet PO Box 619428 Jourve Richmond, BC V7B 1Y7 DFW Airport, TX 75261 9410 Annapolis Road Phone: (604) 276-6557 Suite 200 Phone: (972) 973-8403 Fax : (604) 276-6599 [email protected] Lanham, MD 20706 [email protected] Phone: (240) 893-3891 [email protected] Ms. Gina Marie Paquette Client Services Manager Synect Media 5802 Hoffner Avenue Orlando, FL 32822 Phone: (602) 684-6327 [email protected]
Page 12 of 16 2017 ACI-NA/AAAE Airport Customer Experience Symposium Attendee List as of February 21, 2017
Rachel Renner Ms. Raechel Rucker Mr. Chad Schwestka Patron Services Coordinator ACI-NA Terminal Manager Port Authority of New York and 1615 L Street, N.W. Dallas/Fort Worth International New Jersey Suite 300 Airport 1 Conrad Rd PO Box 619428 Washington, DC 20036 Newark, NJ 07114 DFW Airport, TX 75261 Phone: (202) 293-8500 Phone: (973) 961-6710 Phone: (972) 973-8888 Fax : (202) 331-1362 [email protected] [email protected] Fax : (972) 973-5751 [email protected] Mr. Donald Ridgway Mark Rudkin Ms. Lysa C. Scully EVP, Air Serv Global Accounts Sr, Mgr Market Research General Manager, LaGuardia ABM Aviation Houston Airport System Airport 3399 Peachtree Road NE 16930 John F Kennedy Blvd Suite 1500 Port Authority of New York and Houston, TX 77032 New Jersey Atlanta, GA 30326 Phone: (281) 233-1850 LaGuardia Airport Phone: 404-926-4290 Fax : (281) 233-1912 Hangar 7, 3rd Floor Center Fax : (404) 267-2230 [email protected] Flushing, NY 11371 [email protected] Phone: (718) 533-3403 Mrs. Tawana Russell Fax : (718) 533-5619 Ms. Tiana Rossow Manager of Guest Experience [email protected] Marketing & Communications Broward County Aviation Manager DepartmentFort Mr. Herbert Seevinck Rochester Airport Company Lauderdale-Hollywood Intl. Airport President 7600 Helgerson Dr., SW 2200 SW 45 Street Bureau Mijksenaar USA Inc. Rochester, MN 55902 Suite 101 8 Spruce Street Phone: (507) 282-2328 x101 Dania Beach, FL 33312 Suite 48T [email protected] Phone: (954) 359-2392 New York, NY 10038 Fax : (954) 359-6183 Mrs. Michele Routh [email protected] Phone: (225) 686-5969 Public Relations Director [email protected] St. Pete-Clearwater International Ms. Staci Saker Airport Wayne County Airport Authority Brian Shapiro 14700 Terminal Blvd. 1 LC Smith Building President Suite 221 Detroit, MI 48242 Shapiro Communications 245 S 16th Street Clearwater, FL 33762 Phone: (734) 955-8782 Philadelphia, PA 19102 Phone: (727) 453-7879 Fax : (734) 247-7343 Fax : (727) 453-7847 [email protected] Phone: (215) 805-1695 [email protected] [email protected] Ms. Caroline Schneider om Mr. Greg Royster Director Airport Initiatives and Ms. Laurie Slothower Senior Airport Planner Volunteer Services Dallas/Fort Worth International Houston Airport System Communication & Media Officer II Airport 16930 JFK. Blvd Sacramento County Airport System 2200 South Service Road Houston, TX 77032 6900 Airport Blvd DFW Airport, TX 75261 Sacramento, CA 95837-1109 Phone: (281) 233-3101 Phone: (972) 973-4676 Fax : (281) 233-1535 Phone: (916) 874-0791 Fax : (972) 973-4671 [email protected] Fax : (916) 874-0920 [email protected] [email protected]
Page 13 of 16 2017 ACI-NA/AAAE Airport Customer Experience Symposium Attendee List as of February 21, 2017
Mrs. Lauren Smith Sandra Story Mr. Glen Thomas Communications Manager Executive Assistant Public Information Officer Augusta Regional Airport Aspen-Pitkin County Airport Memphis-Shelby County Airport 1501 Aviation Way 0233 East Airport Rd Authority Augusta, GA 30906-9620 Ste A Memphis International Airport 2491 Winchester Rd Phone: (706) 849-3641 Aspen, CO 81611 Suite 113 Fax : (706) 798-1551 Phone: (970) 319-3498 Memphis, TN 38116 [email protected] Fax : (970) 920-5378 [email protected] Phone: (901) 922-8301 Mr. Andy Solsvig [email protected] Assistant Aviation Director Carmen Stubbs Eagle County Regional Airport Construction Communication Mr. Noah Thompson PO Box 850 Coordinator Operations Manager Eagle, CO 81631 psm2 ASP Security Services Phone: (970) 328-2649 2121 S 48th Street 460 Brant Street [email protected] Suite 105 Suite 212 Tempe, AZ 85282 Burlington, ON L7R 4B6 Mr. Michael St John [email protected] Phone: (905) 333-4242 Airport Operations Officer Fax : (905) 333-3537 Sacramento County Airport System Ms. Jennifer Sweetland [email protected] 6900 Airport Blvd Marketing Coordinator Sacramento, CA 95837-1109 Syracuse Hancock International Mrs. Patty Lynn Thompson, CSE Phone: (916) 203-2751 Airport Director Talent Learning Fax : (916) 874-0636 1000 Eileen Collins Boulevard Development [email protected] Syracuse, NY 13212 Customer Service Experts, Inc. [email protected] 2901 Riva Trace Parkway Debbie Stahl Suite 100 Director, Passenger Experience Mr. Ryan Tenny, C.M. Annapolis, MD 21401 YYC Calgary International Airport Airport Adminstration Coordinator Phone: (410) 897-8444 2000 Airport Road, NE Portland International Jetport Fax : (410) 897-8450 Calgary, AB T2E 6W5 1001 Westbrook St [email protected] Phone: (403) 717-3481 Portland, ME 04102-1938 m [email protected] Phone: (207) 756-8032 Mr. Vince Torres-Roa Fax : (207) 774-7740 Guest Services General Manager Mr. Ben Story [email protected] Tampa International Airport CEO PO Box 22287 Avius Ms. Janice S. Thigpen Tampa, FL 33622-2287 215 Celebration Place Communication Info Rep Suite 520 Los Angeles World Airports Phone: (813) 870-8759 7333 World Way West Fax : (813) 875-6670 Celebration, FL 34747 Los Angeles, CA 90045 [email protected] Phone: (863) 207-1641 Phone: (310) 646-6250 [email protected] Fax : (310) 646-9220 [email protected]
Page 14 of 16 2017 ACI-NA/AAAE Airport Customer Experience Symposium Attendee List as of February 21, 2017
Mr. Irving Tosk Ms. Maggi Villane Mrs. Jennifer Wheatley Senior Property Manager Manager, Customer Care Programs ACE Supervisor City of San Jose Airport Department and Partner Relations Greater London International Airport Norman Y. Mineta San Jose Intl. Port Authority of New York and Authority Airport New Jersey 1750 Crumlin Road 1701 Airport Boulevard Aviation Department London, ON N5V 3B6 Suite B-1130 4 World Trade Center Phone: (519) 452-4036 San Jose, CA 95110 New York, NY 10006 Fax : (519) 453-6219 Phone: (408) 392-3682 Phone: (212) 435-3749 [email protected] [email protected] Fax : (212) 435-3888 [email protected] Mrs. Amy Willard Ms. Misty Trempt Guest Experience Manager Accounts Clerk III Ms. Leisha Walker Los Angeles World Airports City of Phoenix Aviation Accounts Clerk III 1 World Way, PO Box 92216 Department City of Phoenix Aviation Los Angeles, CA 90009-2216 Phoenix Sky Harbor International Department Phone: (424) 646-7578 Airport Phoenix Sky Harbor International Fax : (310) 646-9220 3400 Sky Harbor Blvd. Airport [email protected] Suite 3300 3400 Sky Harbor Blvd. Suite 3300 Phoenix, AZ 85034-4405 Mrs. Eileen Wirz Phone: (602) 273-3383 Phoenix, AZ 85034-4405 Business Development Specialist Fax : (602) 683-2651 Phone: (602) 273-3448 Customer Service Experts, Inc. [email protected] Fax : (602) 683-2651 2901 Riva Trace Parkway [email protected] Suite 100 Mr. Adrian Turton Annapolis, MD 21401 General Manager Colin Wardlaw Phone: (410) 897-8444 Marquise Customer Care Sales Director Fax : (410) 897-8450 80 Golden Drive Adobe [email protected] 7930 Jones Branch Dr Coquitlam, BC V3K 6T1 m Phone: (604) 244-9644 Mc Lean, VA 22102 [email protected] Phone: (408) 536-2758 Ms. Fran Wood [email protected] Customer Service Manager Mr. Gerry Vanderhoek Wayne County Airport Authority Manager Commercial Services Mr. Russell Weinman Detroit Metropolitan Wayne Greater London International Airport Customer Experience Manager CountyAirport Authority San Antonio Airport System 1 LC Smith Building 1750 Crumlin Road 9800 Airport Blvd Detroit, MI 48242 London, ON N5V 3B6 San Antonio, TX 78216-4888 Phone: (734) 955-3280 Phone: (519) 452-4015 Phone: (210) 207-3450 Fax : (734) 942-0563 Fax : (519) 453-6219 Fax : (210) 207-3500 [email protected] [email protected] [email protected]
Page 15 of 16 2017 ACI-NA/AAAE Airport Customer Experience Symposium Attendee List as of February 21, 2017
Ms. Barbara Yamamoto Chief Guest Experience Officer Los Angeles World Airports 1 World Way, PO Box 92216 Room 200 Los Angeles, CA 90045 Phone: (424) 646-5105 Fax : (310) 646-9220 [email protected]
Mrs. Pla Yang Customer/Administration Support Specialist Appleton International Airport W6390 Challenger Drive Suite 201 Appleton, WI 54914 Phone: (920) 832-5267 Fax : (920) 832-1543 [email protected]
Ms. Joanna Zyma Supervisor, Terminal Operations Hamilton International Airport Limited 9300 Airport Road Suite 2206 Mount Hope, ON L0R 1W0 Phone: (905) 679-1999 x256 Fax : (905) 679-2100 [email protected]
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