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2017 ACI-NA/AAAE Airport Customer Experience Symposium Attendee List As of February 21, 2017

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2017 ACI-NA/AAAE Airport Customer Experience Symposium Attendee List As of February 21, 2017 2017 ACI-NA/AAAE Airport Customer Experience Symposium Attendee List as of February 21, 2017 Mr. Daniel Adamus, MBA Mr. Jack Appelbaum Mr. Carl Beardsley Chief Marketing Officer Consultant Airport Director Ontario International Airport Deloitte Consulting Wilkes-Barre/Scranton International Authority 1919 N. Lynn Street Airport 1923 East Avion Avenue Arlington, VA 22209 100 Terminal Drive Ontario, CA 91761 Avoca, PA 18641 Phone: (202) 412-1529 Phone: (909) 544-5432 [email protected] Phone: (570) 602-2000 Fax : (814) 217-0390 Fax : (570) 602-2010 [email protected] Mr. David Asselin [email protected] President & CEO Mrs. Danielle Aiello Travelers Aid International Ms. Danielle Bernard Director, Account Management- Manager, Passenger Experience 5000 Sunnyside Avenue West Aéroport de Québec Inc. Suite 103 Boingo Wireless Jean Lesage International Airport 10960 Wilshire Blvd. Beltsville, MD 20705 505, rue Principale Suite 2300 [email protected] Ville de Québec, QC G2G 0J4 Los Angeles, CA 90024 Phone: (418) 640-2700 Ms. Amanda Aument [email protected] Fax : (418) 640-2656 Customer Service Representative [email protected] Harrisburg International Airport Ms. Tammy Alexander One Terminal Drive Manager of Administration Mrs. Diana Berron Suite 300 Charleston County Aviation Customer Service Supervisor Authority Middletown, PA 17057-5027 Miami-Dade County Aviation 5500 International Blvd Phone: (717) 948-3900 Department #101 Fax : (717) 948-4636 PO Box 025504 Miami International Airport Charleston, SC 29418-6911 [email protected] Miami, FL 33102-5504 Phone: (843) 767-7000 Ms. Gwen Basaria Fax : (843) 760-3020 Phone: (305) 876-7724 [email protected] Staff Vice President, Digital Fax : 305-876-8470 Communications and Government [email protected] Affairs Ms. Stephanie Ambrose AAAE Senior Account Manager Mr. Gary Bilbrey, II The Barclay Building Boingo Wireless Airport Operations Manager 601 Madison Street 10960 Wilshire Blvd. Salt Lake City Department of Alexandria, VA 22314 Airports Suite 800 Phone: (703) 824-0500 PO Box 145550 Los Angeles, CA 90046 Fax : (703) 820-1395 Salt Lake City, UT 84114-5550 [email protected] [email protected] Phone: (801) 575-2909 Fax : (801) 575-2499 Ms. Therese Andrews Ms. Tammy Baxley [email protected] Executive Director Horry County Dept. of Airports Ontario International Airport Myrtle Beach International Airport Authority Travelers Aid of the Inland Empire 1100 Jetport Road 1923 E Avion St Myrtle Beach, SC 29577 Ontario, CA 91784 Phone: (843) 448-1580 Phone: (909) 544-5378 Fax : (843) 626-9096 [email protected] [email protected] Page 1 of 16 2017 ACI-NA/AAAE Airport Customer Experience Symposium Attendee List as of February 21, 2017 Mr. Christopher Birch Miss Tamara Nicole Boyd Mrs. Sarah Brown, Customer Director, Guest Experience Trainer - Customer Experience Service San Francisco Airport Commission City of Dallas Department of Administrative Assistant II San Francisco International Airport AviationDallas Love Field City of Phoenix Aviation Department PO Box 8097 8008 Cedar Springs Rd Terminal Building, Lock Box 16 Phoenix Sky Harbor International San Francisco, CA 94128-8097 Airport Dallas, TX 75235-2852 Phone: (650) 821-5000 2485 East Buckeye Road Fax : (650) 821-5005 Phone: (214) 670-5683 Phoenix, AZ 85034-4405 Fax : (214) 670-6051 [email protected] Phone: (602) 683-3804 [email protected] [email protected] Ms. Paula Bonstein Ms. Ingrid Braeuninger Manager, Customer Experience Mr. Jason Cabrera Vice President, Sales and Business Lehigh-Northampton Airport Airport Service Desk Manager Authority Development LAS - McCarran International Lehigh Valley International Airport Airport Terminal Services Airport 111 Westport Plaza Drive 3311 Airport Rd. PO Box 11005 Suite 400 Allentown, PA 18109-3040 Las Vegas, NV 89111-1005 St. Louis, MO 63146 Phone: (610) 231-5224 Phone: (702) 261-5211 Fax : (610) 231-5678 Phone: (314) 739-1900 Fax : (702) 261-4111 [email protected] Fax : (314) 739-7070 [email protected] [email protected] Ms. Wendy Bosek Ms. Candace R. Carpenter Vice President Rachel Brannan Marketing Manager Corgan Volunteer Coordinator Savannah Airport Commission 350 Fifth Ave City of Phoenix Aviation 400 Airways Ave Department Suite 5401 Savannah, GA 31408-8000 Phoenix Sky Harbor International New York, NY 10118 Airport Phone: (912) 964-0514 Phone: (212) 490-2930 2485 Buckeye Rd Fax : (912) 964-0877 Fax : (212) 490-3052 Phoenix, AZ 85034-4405 [email protected] [email protected] Phone: (602) 683-3805 Mr. Franklin Carver [email protected] Ms. Debra J. Bouier C.M. Manager, Community Affairs Metropolitan Nashville Airport Manager of Airport Customer Mr. Sean Briggs Service Authority Marketing Manager Greater Orlando Aviation Authority One Terminal Drive Boise Airport One Jeff Fuqua Boulevard Suite 501 3201 Airport Way, Suite 1000 Orlando International Airport Nashville, TN 37214-4110 Boise, ID 83705 Orlando, FL 32827-4399 [email protected] Phone: (208) 972-8388 Phone: (407) 825-3394 [email protected] Fax : (407) 825-2202 [email protected] Page 2 of 16 2017 ACI-NA/AAAE Airport Customer Experience Symposium Attendee List as of February 21, 2017 Mr. Jim Cates Monte Comardelle Ms. Marsha Crear Project Manager Contract Manager Terminal Manager Indianapolis Airport ABM Aviation Dallas/Fort Worth International AuthorityIndianapolis International 1319 W Dunlap Ave Airport Airport Phoenix, AZ 85021 PO Box 619428 7800 Col. H. Weir Cook Memorial DFW Airport, TX 75261 Phone: (615) 584-9809 Dr. Phone: (972) 574-0069 Indianapolis, IN 46241 [email protected] Fax : (972) 574-0342 Phone: (317) 487-5130 Mr. Shannon Conklin [email protected] Fax : (317) 487-5177 Air Serv Corporaton [email protected] Mr. Warren S. Creech 3516 Churchhill Guest Services Manager Nacogdoches, TX 75965 Miss Priscilla Cauley Raleigh-Durham Airport Authority Phone: (936) 554-7759 Process Improvement Manager 1000 Trade Drive DFW International Airport [email protected] PO Box 80001 Parking Business Unit, P.O. Box RDU Airport, NC 27623-0001 619428 Ms. Kelly Corbett DFW Airport, TX 75261 Volunteer Program Coordinator Phone: (919) 840-7727 Phone: (972) 973-4697 Halifax International Airport Fax : (919) 840-7429 [email protected] Fax : (972) 973-4841 Authority [email protected] 1 Bell Boulevard 3rd Floor, Air Terminal Building Mr. Robert Curtin Mrs. Misty Cisneros-Contreras Enfield, NS B2T 1K2 Executive Staff Coordinator Metropolitan Washington Airports Customer Service Manager Phone: (902) 873-2995 Authority City of Phoenix Aviation Fax : (902) 873-3433 1 Aviation Circle Department [email protected] Phoenix Sky Harbor International R. Reagan Washington National Airport Airport Mr. Sean Corey 2485 E Buckeye Rd Washington, DC 20001-6000 Volunteer Coordinator Phone: (703) 417-8003 Phoenix, AZ 85034-4405 Lee County Visitor & Convention Fax : (703) 417-8002 Phone: (602) 273-8888 Bureau [email protected] Misty.Cisneros-Contreras@phoenix. 11000 Terminal Access Rd. gov Suite 8640 Mr. Jonathan D‘cruz Fort Myers, FL 33913 Mr. Dimitri Coll Business Analyst Phone: (239) 590-4855 Head, ASQ Vancouver Airport Authority [email protected] ACI World PO Box 23750 800 Rue du Square Victoria Airport Postal Outlet Mr. Jeff Coward Suite 1810 Richmond, BC V7B 1Y7 Ambassador Program Manager Montreal, QB H4Z 1G8 Dallas/Fort Worth International Phone: (604) 828-0662 Phone: (514) 373-1246 Airport Fax : (604) 828-0662 Fax : (514) 373-1201 PO Box 619428 [email protected] [email protected] DFW Airport, TX 75261 Phone: (972) 973-7011 Fax : (972) 973-7017 Page 3 of 16 2017 ACI-NA/AAAE Airport Customer Experience Symposium Attendee List as of February 21, 2017 Miss Melissa Dahlman Ms. Kari Dean Mrs. Lynne Douglas Manager, Concierge Services Director of Customer Service/Public Relations City and County of Denver Communications,Customer Manager Denver International Airport Service,Marketing & Air Service Columbia Metropolitan Airport 8500 Pena Blvd Development 125A Summer Lake Drive Suite 9860 Regina Airport Authority Inc. West Columbia, SC 29170 #1 - 5201 Regina Avenue Denver, CO 80249-6340 Phone: (803) 822-5020 Regina, SK S4W 1B3 [email protected] Fax : (803) 822-5141 Phone: (306) 761-7497 [email protected] Ms. Lise D´Andrea Fax : (306) 761-7571 President & CEO [email protected] Erin Duffy Customer Service Experts, Inc. Administrative Manager L. Sherie Dean 2901 Riva Trace Parkway Eagle County Regional Airport Marketing & Comms. Project Suite 100 PO Box 850 Support Eagle, CO 81631 Annapolis, MD 21401 Jackson Municipal Airport Authority Phone: (970) 328-2682 Phone: (410) 897-8444, ext. 12 PO Box 98109 [email protected] Fax : (410) 897-8450 Jackson, MS 39298-8109 [email protected] Phone: (601) 939-5631 Mr. Rex Duhon Fax : (601) 939-3713 Ms. Nahid Dashtaki Lounge Operations Manager [email protected] Volunteer Coordinator Airport Lounge Development Inc. Los Angeles World Airports 5217 Tennyson Pkwy Mr. Ken Dewerson 205 World Way Suite 100 Ambassador Coordinator VIP Office City of KelownaKelowna Plano, TX 75024 Los Angeles, CA 90045 International Airport Phone: (469) 467-1529 Phone: (424) 646-8285 #1 - 5533 Airport Way Fax : (972) 535-0284 [email protected] Kelowna, BC V1V 1S1 [email protected] Phone: (250) 707-0618 Ms. Kimberly Davis Fax : (250) 765-0213 Ms. Daphney Easterling Customer Service Manager [email protected] Customer Service Manager Greenville-Spartanburg
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