IBM Service Management: Visibility. Control. Automation. Smarter Service Delivery for a Smarter Planet
IBM Service Management: Visibility. Control. Automation. Smarter service delivery for a smarter planet. Every day, the world is becoming more instrumented, interconnected, and intelligent. Infrastructures and assets across the globe are rapidly being digitized, turning physical assets into smart assets that allow people, systems, and objects to communicate and interact with each other in entirely new ways. This “smarter planet” is creating opportunities for new, smarter, differentiated services and products. Organizations that can rapidly adapt and innovate to meet or exceed customer expectations for new services and products will be in a position to accelerate growth and gain competitive edge. A more digitized world requires changes in the way we think Integrated service management: about, design, deliver, and manage business services and products. Business assets and IT assets and systems will ● Delivers smarter services that are differentiated and provide need to interoperate seamlessly. Lines of business, IT, facilities, greater value to customers production, and customer management teams, as well as the processes, tools, and information they depend on, must align ● Provides visibility, control, and automation to manage around a common set of objectives to ensure that service business services across operational boundaries quality is maintained, costs are controlled, and risks are effec- tively managed. ● Addresses any aspect of the service lifecycle—service strategy, service design, service transition, service operation, This will require a more integrated service management and service improvement approach—one that extends beyond IT and that can leverage and improve visibility, control, and automation across business ● Interconnects smart assets and traditional IT assets through and IT assets, people, and processes.
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