Unlocking Ability
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ANNUAL REPORT 2015-16 REPORT ANNUAL UNLOCKING ABILITY ANNUAL REPORT 2016-17 CHANGING CASE STUDY PEOPLEʼS LIVES Tanya’s daughter Charlotte was diagnosed with Autism Spectrum Disorder and global developmental delay. She is three and a half-years-old, but many of her behaviours are of a child who is almost half her age. Before the family was receiving support from Northcott, Charlotte would have regular meltdowns, placing a lot of stress on the family. “We have been using Northcott’s Transdisciplinary Early Childhood Intervention Service for about 18 months. The team has been amazing with support for myself, my family and most importantly, Charlotte. We are absolutely seeing progress with Charlotte. She’s communicating more and the meltdowns are less frequent. We have strategies and routines in place to support Charlotte and the whole family. Northcott has given us communication tools and visuals for Charlotte, and our keyworker, Ann-Margaret, has arranged an amazing Occupational Therapy service for Charlotte. I also had a very severe deterioration in my mental health and Ann-Margaret was so supportive. Her non-judgemental and compassionate nature assisted me to seek support services which have ultimately enabled me to provide better support and care for my daughter. Knowing about a siblingsʼ group for Charlotte’s older sister, Victoria, through Ann-Margaret has also been useful. I wouldnʼt have known where to go and I feel it is so important that Victoria is not just the sister of someone with disability, but a person herself who has needs to be met. Northcott has also been really great at supporting us to understand the National Disability Insurance Scheme (NDIS). Their workshop was simple and straightforward and the team supported us to develop a draft plan for Charlotte, which has taken a lot of the worry away. I’m most proud of Charlotte’s communication and her ability to socialise and interact a little better. A really special moment was the very first time she told me she loved me. That was really the most amazing feeling in the world because previously she hadn’t been that verbal or affectionate. Our goal is for Charlotte to continue to develop her communication and learning skills so she is ready for school.” Tanya, mother of Charlotte, Northcott customer 2 CHANGING PEOPLEʼS LIVES Charlotte’s mother, Tanya says support from Northcott to improve Charlotte’s communication skills and behaviour, has been life-changing. 3 SUPPORTING PEOPLE WITH DISABILITY SO THEY CAN BE THE BEST THEY CAN BE NOW AND IN THE FUTURE ABOUT NORTHCOTT 5 OUR NAME OUR SERVICES AND SUPPORTS 6 Northcott is named in honour of the first Australian- CHAIRMAN’S REPORT 8 born Governor of NSW, Lieutenant-General, Sir CEO’S REPORT 10 John Northcott KCMG, KCVO, CB, CtStJ, who was WHO WE SUPPORT 11 Northcott’s Patron from 1946–57. OUR PURPOSE OUR IMPACT AND ACTIVITIES Build an inclusive society where people can live the SYDNEY NORTH 14 life they choose. SYDNEY SOUTH 18 HUNTER, NEW ENGLAND &, WESTERN NSW 22 OUR VISION MURRUMBIDGEE 26 Grow our services because customers choose us as their provider of choice. NORTHERN NSW AND NORTH COAST 30 OUR VALUES ENABLING NORTHCOTT TO SUCCEED We strive to foster a workplace where staff display OUR BOARD 36 our values: OUR EXECUTIVE TEAM 38 • Friendly and Considerate OUR TEAM 40 • Committed and Enthusiastic ORGANISATIONAL STRUCTURE 44 • Innovative and Responsive WORK HEALTH AND SAFETY 45 • Ethical and Courageous VOLUNTEERS AND STUDENTS 48 • Professional and Competent QUALITY AND PRACTICE 50 GOVERNANCE 52 RESEARCH AND EVALUATION 54 FUNDRAISING 57 NORTHCOTT INNVOATION 64 Traditional Owners FINANCIAL SUMMARY 68 We acknowledge the Traditional Owners and custodians of the land where we work and pay our respects INVESTMENTS 71 to their Elders, past, present and future. ACKNOWLEDGEMENTS 72 We acknowledge the contributions of Aboriginal Australians and non-Aboriginal Australians with disability to this country, MEMBERS 74 and reaffirm Northcott’s purpose of building an inclusive society where people can live the life they choose. Annual Report (Part 1) and Financial Report (Part 2) Together these documents report on Northcott’s activities and achievements in relation to our services, support and financial performance during 2016–17. They are written for Northcott’s many and varied stakeholders, which include existing and potential customers and their families and carers, staff, donors, volunteers, community partners, other service providers and businesses, and government agencies. The Financial Report 2016–17 containing the full financial statements is available from www.northcott.com.au. 4 ABOUT NORTHCOTT Who is Northcott? Our customers are not numbers, they are unique individuals. We will Northcott is a not-for-profit disability personalise our services to each service provider that works with customer’s current and future needs customers to realise their potential. and goals, every single one, to ensure As one of Australia’s largest not-for- their development and growth. profit disability service organisations, we provide services from As advocates for our customers’ metropolitan and regional locations inclusion, we will empower them with throughout NSW and the ACT. Our confidence, choice and opportunity work is backed by more than 85 years so they can live their life, as they OUR PATRON of experience and expertise in the choose, in their own way. disability service industry. Our Patron His Excellency General The Honourable A registered NDIS provider, we How is the NDIS David Hurley AC DSC (Ret’d), employ more than 1,000 staff and affecting Northcott? Governor of New South Wales, provide empowering, personalised The NDIS is driving huge amounts is passionate about supporting services to over 13,500 people with of change and growth across the people with disability to disability and their families and carers entire disability sector in Australia, lead fulfilling lives as valued each year. and active members of the and within Northcott. In NSW, where community. Northcott has its strongest presence, What do we do? with the exception of some trial sites, Northcott provides personalised the scheme has been progressively and dynamic support, delivered by a rolling out in full since July 2016 and committed team who will optimise will be fully in place by July 2018. OUR HISTORY and maximise support and services From July 2017, the majority of our Northcott was established in for every customer. customers will begin transitioning to 1929 by the Rotary Club of the scheme. Sydney as the NSW Society for Our experience and expertise gives As a result, Northcott is currently Crippled Children. The Society confidence to our customers that operating under two business models. was formed in response to they are in trustworthy hands. Our In some areas, we are continuing the polio epidemic and the commitment to innovation and to provide block funded services growing number of children pushing boundaries allows us to tackle to customers who have not yet left with the effects of challenges creating barriers for our customers to reach their potential. transitioned to the scheme. In other illnesses such as polio and areas, the way we deliver services tuberculosis. At the time, Northcott’s diverse range of service and attract customers has shifted Northcott provided services offerings and strong community to address the more competitive to children who had been partnerships give customers easy customer-focused marketplace that isolated and excluded from access to the supports they need or exists with the NDIS. the community due to illness want through a single gateway from or disability. our many locations. Across the organisation, new processes, systems and procedures What is our promise are being developed and to each customer? implemented to ensure our new way of operating is efficient and effective We will work creatively and — and that we can attract and retain relentlessly with each customer customers. Ensuring we can continue to unlock, discover and unleash to deliver high quality services that their potential, supporting and meet the needs of children and empowering them to be the best adults with disability is our priority. they can be now and in the future. 5 OUR SERVICES AND SUPPORTS COORDINATION SEXUALITY AND OF SUPPORTS RELATIONSHIPS We provide information, advice We support customers to and support to assist customers understand and explore to navigate the disability service relationships, and engage in sexual activities of their system, access the right services EVERYDAY LIFE and resolve issues. With our choosing. We provide practical assistance, customers build their SKILLS TRAINING and emotional support for confidence and skills to make We work with customers to relationships and sexual decisions about their supports understand the skills they want needs and support customers and control their funding. to learn, and offer a range of to develop social skills and individual and group training, participate in social activities. workshops and activities to assist with the development of these. With our support, customers EQUIPMENT AND learn and develop skills to participate in and undertake TECHNOLOGY activities independently. We create tailored equipment and technology solutions to assist customers to improve their communication and mobility. Our assistive technology therapists conduct assessments, recommend equipment and technology, and provide training in new equipment. HOUSING AND SUPPORTED INDEPENDENT LIVING OUTSIDE SCHOOL We provide a range of services HOURS CARE that enable people with We provide care for children and disability to live independently. young people outside school Our three service types hours and during vacation in housing or supported times. Our opportunities allow living are: Shared Housing, children with disability to meet Individual Housing, and others their own age, develop Supported Living Service. social skills, have fun and build Residents are supported to relationships outside the school learn skills, make friends and setting. be part of their community.