CCC Experience
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CCC Experience NON-FINANCIAL REPORT OF THE CCC GROUP FOR YEAR 2018 2 NON-fiNANCIAL REPORT OF THE CCC GROUP FOR YEAR 2018 3 with innovative solutions, products and services Financial support for UNICEF programs will help in Letter that meet their even the most specific needs. Last saving and improving children’s living conditions, year, we focused on further development of om- while our activities will also aim to involve clients, nichannel, expanded our offer with brand footwear supporters, employees and other stakeholders, of President and a portfolio of brands dedicated to various age as well as educate and raise awareness about segments. The CCC Group has offered its clients the needs and conditions of children in different esize.me scanners, which thanks to advanced tech- parts of the world. nology, are able to perform an accurate 3D foot model. Thanks to this, the system can recommend As a company whose mission is to respond best the customer the right size for any brand or type to the expectations of the industry, customers and Dear Sir or Madam, of footwear. Esize.me is another idea of eobuwie. local communities, we need to bear in mind the pl S.A., which wants to combine online sales and problems and needs reported by all stakeholders. I am very pleased to present the next CCC offline sales. It is them who know the most important areas for Group’s Sustainable Development Report, improvement, which is why we have a permanent presenting our activities in 2018, as well as In addition, in accordance with the assumed objec- dialogue with them. Just like in previous years, in the challenges we face and adopted strategic tives, we support employee initiatives in the field of 2019 a dialogue session will also be held, thanks directions within which we pursue our ambitions employee volunteering, under which supported in to which we have the opportunity to gain valuable in the area of CSR. 2018 were numerous initiatives related to educa- comments as well as expectations of our tion, culture, sport, safety and environmental care. stakeholders. We strive to become a leader in sustainable devel- We have also adopted the first „Clean Footprint” opment in the retail industry and contribute to its Environmental Strategy in the Group’s history, Last year brought us many reasons to be proud in promotion and increase of awareness in this field. which defines significant environmental areas on the form of distinctions for successes in CSR areas. Acting responsibly, we support the development of which the Group operates and specific indicators In the Report, we present a balance of achieve- local communities, not only within the Company’s that we will achieve in order to minimize our nega- ment of goals set for ourselves in the previous headquarters. We are aware of the wider spectrum tive impact. two years and we also present goals that will be of impact and thanks to the strength of the CCC at the center of our interest in the near future. Group present in 23 countries and the growing The year 2018 was also the year in which we The challenges ahead of us are for us mobilization international success, we are able to respond to the focused our activities on increasing responsibility to even harder work and for improving our activi- needs of not only the local community, but also to in the supply chain through, among others, imple- ties in building a sustainable future. Current and help globally. mentation of the Code of Conduct, which includes future achievements would not be possible without key social and environmental obligations, conduct- cooperation with our stakeholders, therefore I The CCC Group continues the implementation of ing audits that check compliance with the prin- would like to thank you for sharing your sugges- the sustainable development strategy, and is cur- ciples contained in the Code and implementing tions and remarks so far and I encourage you to rently doing so as an important aspect of its opera- more stringent regulations on the use of chemicals continue the dialogue with the CCC Group so tions and further development. A crucial element in the production of goods offered for sale. that we can jointly undertake actions for sustain- of our sustainable development strategy are the able development. following priorities: #go for more - brand promise My greatest reason to be proud is entering into an is the customer experience; #more opportunities extremely important partnership for the implemen- Yours sincerely, - development of the organization’s potential and tation of global goals of sustainable development Dariusz Miłek, #more trust - good and effective management. with the largest humanitarian and development President of the Management Board of CCC S.A. These are our basic principles and challenges, as organization working for children. CCC as the first well as the CCC’s contribution to the implementa- global partner of UNICEF from Poland and Central tion of the global goals of UN sustainable develop- and Eastern Europe, continues the mission of the ment. It is customer satisfaction, the work comfort Polish doctor - Dr. Ludwik Rajchman, who was the of our employees and satisfaction from the coop- founder and co-founder of UNICEF and supports eration of our suppliers and all other stakeholders, those programs of the organization whose goal which is the most important for us. is to help every child in the world develop their potential, their dreams and passions. Our activi- The most important element of our sustainable de- ties will have a business and sports measures, and velopment strategy is focusing on clients and their the activities will be conducted, among others needs. By constantly observing the market and in our shoe stores, as well as by the CCC Team prevailing trends, we strive to provide our clients cycling team taking part in races around the world. III. Customer experience Table CHARACTErisTics 58 CHALLENGES / risKs 59 RESPONsiBILITY 60 of content INNOVATIONs 65 THE ENVirONMENT 66 FURTHER COMMITMENTs 69 I. Company IV. Employee experience CHARACTErisTics 72 CHALLENGES / risKs 74 RESPONsiBILITY 75 INNOVATIONs 90 THE ENVirONMENT 91 FURTHER COMMITMENTs 93 II. Supplier experience V. Community experience CHARACTErisTics 42 CHARACTErisTics 96 CHALLENGES / risKs 44 CHALLENGES / risKs 96 RESPONsiBILITY 45 RESPONsiBILITY 97 INNOVATIONs 51 INNOVATIONs 109 THE ENVirONMENT 52 THE ENVirONMENT 110 FURTHER COMMITMENTs 55 FURTHER COMMITMENTs 113 Company 8 CHAPTER I | COMPANY NON-fiNANCIAL REPORT OF THE CCC GROUP FOR YEAR 2018 9 PRODUCTION Business own factory + import + 255 mln DISTriBUTION visitors to CCC stores model CCC, Karl Vögele, eobuwie.pl, DeeZee About in 2018 MARKET POSITION And RECOgnIZABILITY COMPANY PROFILE >11 mln visitors to eobuwie.pl CCC SA is one of the largest footwear manufacturers platforms per month # # # # and one of the fastest growing footwear companies 1 2 1 2 in Europe. Poland, Czech Republic, Slovakia Hungary Central-East Europe Switzerland Through its subsidiary - eobuwie.pl SA, 19.75% CCC offline stores eobuwie.pl platform Vögele Shoes offline stores the CCC Group is also a leader in e-commerce on of shares in e-commerce the footwear market in Central and Eastern Europe. revenue ONE OF THE LArgEST EMPLOYERS CHAIN REACH own chain franchise chain eobuwie.pl chain ESTONIA SWEDEN 23 countries +15.000 LATVIA employees in all companies of the CCC Group worldwide LITHUANIA RUSSIA 996 CCC offline stores POLAND GERMANY CZECHIA UKRAINE 9 eobuwie.pl offline stores SLOVAKIA MOLDOVA The first global FRANCE AUSTRIA HUNGARY UNICEF partner SLOVENIA CROATIA ROMANIA SERBIA from Poland ITALY 197 BULGARIA Vögele Shoes offline stores SPAIN GREECE SOCIAL RESPOnsIBILITY CCC is part of the index of socially responsible companies of the Warsaw Stock Exchange 10 CHAPTER I | COMPANY NON-fiNANCIAL REPORT OF THE CCC GROUP FOR YEAR 2018 11 History HISTORY 2005 CCC SA is one of the largest footwear manufacturers and one of the fastest growing footwear companies for the first time in the company‘s in Europe. history, the production of shoes in the Polkowice factory reaches Through its subsidiary - eobuwie.pl SA, the CCC Group 1 million pairs. is also a leader in e-commerce on the footwear market in Central and Eastern Europe. 2016 2010 acquisition of 74.99% of shares in eobuwie.pl The Company recorded S.A., thanks to which the 2000 1 billion in revenues from sales. CCC Group becomes commencement of the largest online basketball and cycling footwear distributor in sponsorship. Poland. In the same year, 2004 2011 CCC becomes a majority shareholder in the On December 2nd CCC Completion of the largest Russian company CCC makes its debut on the investment in the history Russia Sp. z o.o. Warsaw Stock Exchange. of the company, the (with 75% of shares). 2001 * Immediately after the construction of the Logistics 1996 1999 stock exchange debut in Centre located in the LSEZ the company‘s headquarters Prague, Czech Republic, in Polkowice. Firma Handlowa Miłek registration of CCC Sp. z and a new warehouse the first foreign com- (Miłek Trading Company) o.o., which on the basis of base in the Legnica pany of CCC begins its 2017 is established, dealing its own Cena Czyni Cuda ( Special Economic Zone activity. Adoption of the with wholesale and retail ang. Price Makes Miracles) in Polkowice are put into * From December 19, CSR Strategy and sale of footwear. In the commercial concept, begins operation. At the same 2015. CCC S.A. belongs 2012 commencement same year, the company cooperation with over 100 time a shoe factory under to the elite group of the beginning of dynamic of activities towards opens its first franchise newly acquired franchisees. the CCC Factory Sp. z o.o. companies from the expansion into new omnichannel stores under the name Their number is growing company is also being built WIG20 index on the foreign markets development.