Integrated Annual Report 2020 1 TFG’S Performance

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Integrated Annual Report 2020 1 TFG’S Performance INTEGRATED ANNUAL REPORT @home @homelivingspace AmericanSwiss Archive Colette Connor Donna Duesouth Escapes Exact Fabiani The Fix Foschini G-Star Raw hi Hobbs Johnny Bigg Markham Phase Eight 20132008 Hardcore Denim II - TACTICAL INSERT S 114x149.indd 2 14/01/2020 17:13 Relay Jeans RFO Rockwear Sneaker Factory Soda Bloc Sportscene Sterns Tarocash Totalsports Whistles yd. CONTENTS IFC About our report 2 Who we are 13 A message from our Chairman 20 How we create value 37 Our people 48 Our strategy 69 Our performance 86 How we govern TFG 149 Appendices IBC Company information and shareholders’ calendar ABOUT OUR REPORT ABOUT OUR REPORT THE SCOPE AND BOUNDARY OF THIS REPORT The 2020 integrated annual report of The Foschini Group Limited and its subsidiaries (collectively referred to as “TFG” or “the Group”) covers the financial year from 1 April 2019 to 31 March 2020. REPORTING FRAMEWORKS REPORTING BOUNDARY FOR COMBINED ASSURANCE THE INTEGRATED REPORT This report is presented in accordance with the requirements of the King IV Report on Corporate GovernanceTM for South Africa (risks, opportunities and financial and non-financial 2016 (King IV)1; the Companies Act of South Africa, No. 71 of The combined assurance process continues to optimise outcomes relevant to our key stakeholders) 2008, as amended; the JSE Limited Listings Requirements and assurance activities and enhance the governance and the the International Integrated Reporting Council’s <IR> Framework enterprise risk and control environment. The five lines of (referred to as “the Framework”). defence approach identifies those responsible for internal FINANCIAL REPORTING controls, risk management and independent assurance. (control and significant influence) MATERIALITY Read more about our approach to combined assurance and This report focuses on matters that have a material impact on risk management in our Audit and Risk Committees’ reports TFG’s ability to create sustainable value and outlines how these from pages 98 and 111. matters impact our business strategy, risks and opportunities, while considering stakeholder perspectives. Matters were identified using the Enterprise Risk Framework and apply to the Group, albeit FEEDBACK with different levels of likelihood and impact. Read more about our process and relevant matters on page 32. Feedback on and requests for printed copies of this report can be addressed to the Company Secretary, TFG TFG TFG whose contact details are on the inside back cover. AFRICA LONDON AUSTRALIA COMPARABILITY Should you elect to receive regular investor-related Data presented in this report applies to the Group, unless electronic communication from TFG, kindly provide specifically indicated otherwise. Data relating to financial, your email address by emailing our Investor Relations economic, social and environmental indicators remains broadly This refers to all our This refers to This refers to comparable to and consistent with our 2019 report. However, department at [email protected]. operations on the the consolidated the consolidated the following should be considered when assessing TFG’s African continent, performance of performance of performance and future prospects as they may affect the through 21 the Phase Eight, the Connor, FORWARD-LOOKING STATEMENTS comparability of financial and non-financial information: established brands. Whistles and Johnny Bigg, The TFG Africa Hobbs brands. Rockwear, Tarocash • The Group’s adoption of IFRS 16. This report contains certain forward-looking statements business segment is The TFG London and yd. brands, • In March 2020, the World Health Organization formally recognised regarding the results and business activities of TFG, managed from the business segment collectively Retail COVID-19 as a pandemic. Governments around the world have which by their nature involve risk and uncertainty Group’s head office is managed by the Apparel Group taken various actions to try and curb the pandemic, including because they relate to events and depend on in Cape Town, local management (RAG). The TFG the temporary closure of businesses, restriction on movement South Africa. team based in Australia business between geographical locations, social distancing and limits on circumstances that may or may not occur in the future. London, United segment is managed These forward-looking statements have not been While information is any public gatherings. The global economy has experienced major Kingdom. by the local contraction and significant uncertainty regarding the extent and reviewed or reported on by the Group’s external auditors. provided on all three management team business segments duration of the pandemic remains. All three of the Group’s main based in Sydney, territories were impacted by restrictions that were implemented throughout this Australia. report, prominence is as well as the extent of regulations imposed. APPROVAL given to TFG Africa as Read more about the impact and scope of these events in the it accounts for 74% of Chief Financial Officer’s report on page 70. The Audit Committee recommended the approval of the the Group’s EBITDA. integrated annual report and the consolidated annual financial statements to the Supervisory Board. The Non-profit Supervisory Board acknowledges its responsibility for Suppliers and Employees Customers Shareholders organisations and Others business partners ensuring the integrity of the integrated annual report and communities collectively reviewed and assessed the content thereof. 1 Copyright and trademarks are owned by the Institute of Directors in South Africa NPC and all of its rights are reserved. The Supervisory Board believes that the integrated annual report presents the material matters that impact the OUR REPORTING SUITE Group in a balanced way and that it is a fair representation This report is a concise communication, complemented by further reporting elements and information available in the investor of TFG’s integrated performance and future prospects. centre on our website at www.tfglimited.co.za. Non-financial information provided in this report was not assured externally, Furthermore, the Supervisory Board believes that the other than indicated below: integrated annual report adequately presents TFG’s strategy, and how it enables the Group to create value, in a EXTERNAL ASSURANCE STATUS sustainable manner, in the short, medium and long term. REPORTING ELEMENT TARGET AUDIENCE AND PROVIDER The Supervisory Board approved the 2020 integrated Annual financial statements Shareholders, investment Audited by Deloitte & Touche (see annual report on 11 August 2020. community and analysts external audit report) King IV register All stakeholders No external assurance M Lewis A E Thunström TFG sustainability overview report All stakeholders No external assurance Chairman Chief Executive Officer B-BBEE credentials and scorecard All stakeholders Assured by 1st Verification Networx The review of this report in conjunction with our consolidated annual financial statements will provide a comprehensive view of TFG integrated annual report 2020 1 TFG’s performance. The audited consolidated annual financial statements are available on our website at www.tfglimited.co.za. www.tfglimited.co.za WHO WE ARE WHO WE ARE 4 This is TFG 6 Our brands 8 Our footprint 10 Our timeline The company was established in 1924 and listed on the Johannesburg Stock Exchange (JSE) in the general retailers sector in 1941. TFG integrated annual report 2020 2 www.tfglimited.co.za 3 WHO WE ARE THIS IS TFG THIS IS TFG OUR VISION AND MISSION SALIENT FEATURES OF THE YEAR OUR CORPORATE PROFILE To be the leading fashion lifestyle retailer in Africa TFG is one of the foremost independent whilst growing our international footprint by providing chain-store groups in South Africa and innovative products and creative customer experiences +3,6% R1,1 bn has a diverse portfolio of 29 leading and by leveraging our portfolio of diverse brands to GROUP REVENUE CAPITAL INVESTMENT fashion retail brands offering clothing, differentiate our offering. Our talented and engaged GROWTH Investing for the future – jewellery, cellphones, accessories, people will always be guided by our values, social R38,5 billion 69% of this investment is conscience and customer-centric mindset. cosmetics, sporting apparel and expansionary equipment, and homeware and furniture from value to upper market segments. TFG was established in 1924 and listed on the THE TFG DIFFERENCE 8,4% 16,1 m JSE in 1941. GROUP ONLINE NUMBER OF TFG AFRICA The majority of our turnover is in the form of cash TURNOVER CASH AND CREDIT • 29 leading fashion lifestyle retail brands sales to customers, with the balance being from CONTRIBUTION REWARD CUSTOMERS of which 23 are omnichannel our own in-house credit offering. Credit is offered (March 2019: 14,5 million) • 4 083 trading outlets in 32 countries on to customers in South Africa, Namibia, Botswana, five continents Lesotho and Eswatini. Revenue is also generated OUR VALUES from interest received on customers’ store cards • Income diversification through 74:26 cash vs and through value-added services available to our credit sales contribution 52,7% 29 776 TFG believes that teamwork coupled with TFG Africa customers. GROSS MARGIN NUMBER OF professionalism in all aspects of retailing will • Integrated online platform for all TFG Africa (March 2019: 53,6%) EMPLOYEES South Africa and Namibia are TFG Africa’s most continue to be the foundation for the future. online brands with single check out and multiple (March
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