Pepkor Properties

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Case Study Pepkor Properties Client Background Key Challenges The Pepkor group has its origins in the • A need to centralise asset management was discount clothing retail chain Pep Stores. The identified as a result of the lack of group, which targeted the lower end of the infrastructural maintenance over a long period consumer market from the outset, consists of of time seven wholly-owned subsidiaries focused on • Lack of proper asset register administration the cash value sector of the retail clothing and and work planning and control business footwear market. These businesses together processes to ensure accurate maintenance operate more than 4 600 retail outlets in history per asset, record keeping of Value Add Africa, Australia and Poland, and employ preventive maintenance and technical close to 44 000 people. documentation stored on a central database • An integrated Facilities and Asset • Lack of relevant KPI’s, reports and Management solution dashboards, reducing the effectiveness of • Information integrity Facility and Asset management at various • Improved service levels levels • Optimised contractor management • Lack of accurate and detailed cost history • Automated feedback on all work orders information per asset • Lack of proper Contractor Management via proven business processes • Little coordination and standardisation between various divisions in the group • 50% decrease in turn around time to complete work orders • Accurate and up to date asset register • Better control over technical and soft service contractors Pragma Intervention Tools and Technology • On Key EAMS On Key was implemented with best practice business processes to enable efficient and effective: • MS Excel • Control of work done on assets • An up to date asset register Business processes • Control of budget and expenditure • Work planning and control • Service levels for contractor management with a streamlined invoicing process • Asset register administration • Execution of work through an on-site technical team • Contractor management www.pragmaworld.net.

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