What are West LRT Customers Telling Us?

IM-09-03 West LRT Customer Survey West LRT Customer Survey Results ISC: Unrestricted Legend: Excellent Good Fair Poor 1,830 customers heard from... LRT Infrastructure Perceptions Bus Perceptions

F L B e O e u e v s W O l B e n v in i r g T fr e e D g ke a th c e C a r P l o ra C q T t a a ir o e r l B o n h p ll e f d a im u f g ff r it u ra e p s c s e p c s s e ic o c e i r e ta ti a s ro ks e p b w o n n p a t o fe t v r r s u s e d c p ro r io n t ri i o v e to s ti n m y l t a n a y a d r ic s r o c in e a e n l / n e lo e s p o n o g / tf c c d L s s a d io l u u s h o ti e e i ig e c ck o / n / o rm o s g n c c e n c te d c w n ig h a u e r o a e te o o n ti g r s s f t (t l r m o n n e ity s i io im a e f / g f th n y d fo te LRT Sta tio n e s e s r n ) / t 69 Street Station 3 3 3 3 3 3 3 Bus Ro ute

3 3 3 3 3 3 Sirocco Station 3 3 3 3 3 2 3 2 Killarney - 17 Ave / Mount Pleasant

45 Street Station 3 3 3 3 3 3 3 6 Killarney - 26 Avenue 2 3 3 3 3 2

3 3 3 3 3 3 2 Westbrook Station 7 South Calgary 3 3 3 2 2 2 Shaganappi Point Station 3 3 4 4 3 3 3 72 Circle Route 3 3 3 3 3 2 Sunalta Station 3 4 4 3 3 3 3 73 Circle Route 3 3 3 3 3 2

93 Coach Hill / Westbrook 3 3 3 3 3 2

94 Strathcona / Westbrook 3 3 3 3 3 2

98 Cougar Ridge 3 3 2 2 2 2

LRT Service Perceptions 112 Sarcee Road 3 3 3 3 2 2 Aspect Rating 306 BRT Westbrook / Heritage 3 3 3 3 4 2

2 3 3 3 3 1 Overall impression of West LRT 3 412 Westgate / Beltline

3 3 2 2 3 2 Station locations 3 439 Discovery Ridge

3 3 3 3 2 1 CTrain frequency 3 452 Wentworth 453 West Springs 3 3 3 3 3 3 Crowding on the CTrain 3 454 Springbank Hill 3 3 4 3 4 3 Comfort while riding on the CTrain 3 456 Aspen Woods 3 3 2 3 2 2 Overall transit experience on the West LRT 3 Routes with 5 or less responses not included West LRT Perceptions and Changes TALKING POINTS: • Replacing Express Routes with bus and O v U e CTrain is disruptive to customers n r c a h ll a W R B n e g o a • 73% Overall satisfaction with West LRT t e r ti te d s n Aspect r e g

• 12% of respondents are new transit Starting time of your trip 37% 40% 23% 3 customers Overall trip length (time) 50% 15% 35% 3 Comfort while riding 54% 28% 18% 4 • 91% of new customers previously used a Crowding 47% 26% 26% 3 private vehicle to make their trips CT Connections / Transfers 38% 20% 42% 3 Buses running on time 36% 40% 24% 3 • 24% of respondents use park and ride New bus routes 31% 23% 46% 3 Overall experience using Calgary Transit 57% 16% 27% 3 • Number of parking spaces at park and ride lots is a concern with respondents Difference in Travel Time

180 Faster (48%) Unchanged (14%) Slower (38%) 160 140 120 100 Fasterfor 48% of respondents saving 15.5 minutes of travel 80 60 40 20 0 -85 -80 -75 -70 -65 -60 -55 -50 -45 -40 -35 -30 -25 -20 -15 -10 -5 0 5 10 15 20 25 30 35 40 45 50 55 60 65 70 75 80 85

Minutes Difference