What are West LRT Customers Telling Us? IM-09-03 West LRT Customer Survey West LRT Customer Survey Results ISC: Unrestricted Legend: Excellent Good Fair Poor 1,830 customers heard from... LRT Infrastructure Perceptions Bus Perceptions F O L B e v e u O e B n s W v li e g f e n ik ra t c T r e r D g P e l h o r e C a a a i o r l B o a C q T th p ll re f e a im u n ff r i u r e p s c s d p c s s f g ic o t e a r e t t a e r k e p b e w c n in p a a io f s o s r s u s e o c r r ti n e tr v o rv e t s t n d m p o a o a ty ia id i s o io i y la t n n l n e r c p r c n e / t e c d s / d lo e s o n o g s fo c e e L i s a c io lo u / u / h r tio s ig g e c k n c t d n c o m n i h n cu c e e t o w g t a r e rs o a ( e e o n in g i s f ti t la r m o n / g e ty s if t o im y e f f h n s d o te LRT Sta tio n e s e / r n ) t 69 Street Station 3 3 3 3 3 3 3 Bus Ro ute 3 3 3 3 3 3 Sirocco Station 3 3 3 3 3 2 3 2 Killarney - 17 Ave / Mount Pleasant 45 Street Station 3 3 3 3 3 3 3 6 Killarney - 26 Avenue 2 3 3 3 3 2 3 3 3 3 3 3 2 Westbrook Station 7 South Calgary 3 3 3 2 2 2 Shaganappi Point Station 3 3 4 4 3 3 3 72 Circle Route 3 3 3 3 3 2 Sunalta Station 3 4 4 3 3 3 3 73 Circle Route 3 3 3 3 3 2 93 Coach Hill / Westbrook 3 3 3 3 3 2 94 Strathcona / Westbrook 3 3 3 3 3 2 98 Cougar Ridge 3 3 2 2 2 2 LRT Service Perceptions 112 Sarcee Road 3 3 3 3 2 2 Aspect Rating 306 BRT Westbrook / Heritage 3 3 3 3 4 2 2 3 3 3 3 1 Overall impression of West LRT 3 412 Westgate / Beltline 3 3 2 2 3 2 Station locations 3 439 Discovery Ridge 3 3 3 3 2 1 CTrain frequency 3 452 Wentworth 453 West Springs 3 3 3 3 3 3 Crowding on the CTrain 3 454 Springbank Hill 3 3 4 3 4 3 Comfort while riding on the CTrain 3 456 Aspen Woods 3 3 2 3 2 2 Overall transit experience on the West LRT 3 Routes with 5 or less responses not included West LRT Perceptions and Changes TALKING POINTS: • Replacing Express Routes with bus and O v U e CTrain is disruptive to customers n r c a h ll a W R B n e g o a • 73% Overall satisfaction with West LRT t e r ti te d s n Aspect r e g • 12% of respondents are new transit Starting time of your trip 37% 40% 23% 3 customers Overall trip length (time) 50% 15% 35% 3 Comfort while riding 54% 28% 18% 4 • 91% of new customers previously used a Crowding 47% 26% 26% 3 private vehicle to make their trips CT Connections / Transfers 38% 20% 42% 3 Buses running on time 36% 40% 24% 3 • 24% of respondents use park and ride New bus routes 31% 23% 46% 3 Overall experience using Calgary Transit 57% 16% 27% 3 • Number of parking spaces at park and ride lots is a concern with respondents Difference in Travel Time 180 Faster (48%) Unchanged (14%) Slower (38%) 160 140 120 100 Fasterfor 48% of respondents saving 15.5 minutes of travel 80 60 40 20 0 -85 -80 -75 -70 -65 -60 -55 -50 -45 -40 -35 -30 -25 -20 -15 -10 -5 0 5 10 15 20 25 30 35 40 45 50 55 60 65 70 75 80 85 Minutes Difference.