DATA SHEET Windows Troubleshooting using Sysinternals Tools – Chalk Talk

The Windows Operating system is the bedrock of many IT environments Get to grips with around the world, but many Systems Administrators still don’t know how to SysInternals tools and successfully troubleshoot common issues: 1. Learn how to use an array of tools for diagnosis and resolution of many simple learn how to use them and complex problems

effectively 2. Gain a deeper understanding of Windows Fundamentals, to aid in analysis of issues

3. Gather detailed data for further analysis by Microsoft Support Professionals, and a quicker resolution Upon completion, students will be able to analyse issues with greater accuracy, gather data for deeper analysis and help identify root causes. Syllabus

Lesson 1: Introduction

Lesson 2: Windows Target Audience Internals Lite This 4-hour chalk talk is designed for all levels of IT staff possessing a minimum MCP- level certification in 200x, with at least 2-3 years’ experience. Lesson 3:

The following IT teams can benefit from this presented material: Lesson 4:

 Windows Services teams (File/Print, Setup, Lesson 5: PSTools Cluster, Terminal Services teams, IIS, Active Directory, etc) Lesson 6: Other  Microsoft Exchange Server Sysinternals Tools  MOSS/SharePoint

 Microsoft SQL Server Public Resources  System Center

Windows SysInternals Center Optional: Attendees are welcome to bring a laptop to the chalk-talk and install and test the various SysInternals tools during the session. http://technet.microsoft.com/en- us/sysinternals/default.aspx

For more information About consulting and support offerings from Microsoft, contact your Microsoft Services representative or visit www.microsoft.com.au/services.

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