DATA SHEET Windows Troubleshooting using Sysinternals Tools – Chalk Talk The Microsoft Windows Operating system is the bedrock of many IT environments Get to grips with around the world, but many Systems Administrators still don’t know how to SysInternals tools and successfully troubleshoot common issues: 1. Learn how to use an array of tools for diagnosis and resolution of many simple learn how to use them and complex problems effectively 2. Gain a deeper understanding of Windows Fundamentals, to aid in analysis of issues 3. Gather detailed data for further analysis by Microsoft Support Professionals, and a quicker resolution Upon completion, students will be able to analyse issues with greater accuracy, gather data for deeper analysis and help identify root causes. Syllabus Lesson 1: Introduction Lesson 2: Windows Target Audience Internals Lite This 4-hour chalk talk is designed for all levels of IT staff possessing a minimum MCP- level certification in Microsoft Windows 200x, with at least 2-3 years’ experience. Lesson 3: Process Explorer The following IT teams can benefit from this presented material: Lesson 4: Process Monitor Windows Services teams (File/Print, Setup, Lesson 5: PSTools Cluster, Terminal Services teams, IIS, Active Directory, etc) Lesson 6: Other Microsoft Exchange Server Sysinternals Tools MOSS/SharePoint Microsoft SQL Server Public Resources System Center Windows SysInternals Center Optional: Attendees are welcome to bring a laptop to the chalk-talk and install and test the various SysInternals tools during the session. http://technet.microsoft.com/en- us/sysinternals/default.aspx For more information About consulting and support offerings from Microsoft, contact your Microsoft Services representative or visit www.microsoft.com.au/services. © 2010 Microsoft Corporation. All rights reserved. This data sheet is for informational purposes only. MICROSOFT MAKES NO WARRANTIES, EXPRESS OR IMPLIED, IN THIS SUMMARY. Microsoft is either a registered trademark or trademark of the Microsoft group of companies. .