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Operators' Heads of Terms

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Operators' Heads of Terms West Yorkshire Bus Alliance Heads of Terms with First, Arriva, Yorkshire Tiger and Transdev Output Outcome How it will be delivered Timescale Lead Owner To have 100% of buses operating in Improved air quality Deployment of new buses, working with 80% by 2021 Operators Leeds and Bradford as Euro VI or an operators to identify funding opportunities 100% by 2023 alternative low emission technology and match funding and 100% Euro VI across the rest of West Yorkshire by 2026 New buses of Euro VI or an Improved air quality Deployment of new buses By 2023 Operators alternative low emission technology in the TCF geography A new ticketing offer for job seekers Improved customer Working with the TICCO to deliver the By 2023 Co-delivery that removes transport as a barrier offer offer through the existing MCard to accessing employment provisions Delivery of the Network Navigation Improved customer Building on Connecting Leeds and By 2023 Co-delivery principles -roll out of the programme offer working with the operators to ensure the on infrastructure and on the buses principles can be adopted on the buses, for example purchase of new destination blinds or vinyls To have an agreed customer charter Improved customer Joint development and training By 2021 Co-delivery for services operating in the TCF offer programme across WYCA Metroline staff, geography setting out clear Operators training programmes and set standards and guidelines for the of agreed customer service guidelines whole journey Output Outcome How it will be delivered Timescale Lead Owner Improved frequency or operation of Improved customer The delivery of the highway By 2023 WYCA but service on routes where investment offer, more reliable improvements will guarantee improved operators to has taken place. bus service reliability leading to a more stable lead on frequency. Demand will be reviewed and Customer Where journey time saving can be where required analysis will determine if Outcome obtained through investment in the the frequency needs increasing. highway infrastructure Flexible delivery of bus services to Improved customer Better analysis of data using latest By 2022 Operators reflect operating conditions. offer, more reliable systems that can better design timetables Proposals to ensure a dynamic plan bus service based on existing data. Newer ticket is in place to ensure services are machines coupled with Optibus details adapted to the operating the timetable that should be operating. environment, for example the number of buses operating in the peak period reflects demand Bus priority enforcement. Maximising highway To develop plan through the District By 2022 WYCA infrastructure, Reliability and Punctuality Working Increase coverage of district bus improved reliability of Group. lane enforcement and enable bus the bus services operators to utilise cameras on their vehicles to also monitor bus lanes A plan for extending frequency in the Improved customer Operators to develop operational By 2022 Operators late peak (from 6pm to 8pm) on the offer proposals, WYCA to review tendered core network services Package of proposals to encourage Improved customer Working with West Yorkshire Ticketing By 2020 Co-delivery young people to use the bus and offer Company increase access to skills, training and employment opportunities. Young people ticketing offers Output Outcome How it will be delivered Timescale Lead Owner 100% delivery of audio and visual Improved customer Deployment of new buses, working with By 2023 Operators information on all buses operating in offer operators to identify funding opportunities the TCF geography Improved reliability of data feeds for Improved customer Re-establish Real Time Group to address By 2020 WYCA to real time information offer issues and improve data reliability lead, operators to implement In addition to the above, the following are included as part of the West Yorkshire Bus Alliance Voluntary Partnership Agreement: 1. Data sharing agreement that maximises the benefits of the Ticketer data 2. Delivery of the Transport Coordination Centre to ensure close working across the operators and highway authorities during planned and unplanned events 3. Simple fares structure -simplification of the fares structure across West Yorkshire to improve the customer offer 4. Shared ticketing agreement across all operators – Agreement will include disruption and tender changes, ticket acceptance between operators working same route at different times of day, and acceptance of staff passes. 5. Customers holding season tickets to be compensated in the event of major service disruption 6. Technological developments to increase off-bus sales .
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