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Quality Holidays by Coach 2017 DOOR-TO-DOOR SERVICE Themed Holidays | Seaside Holidays | City Breaks | European Tours | Festive Holidays

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Quality Holidays by Coach 2017 DOOR-TO-DOOR SERVICE Themed Holidays | Seaside Holidays | City Breaks | European Tours | Festive Holidays Holiday Programme Coach Tourism Coach Tour Operator (2016 Finalist) Professional of the Year Medium Fleet TRAVEL GROUP (2016 Finalist) (2016 Finalist) Quality Holidays by Coach 2017 DOOR-TO-DOOR SERVICE Themed Holidays | Seaside Holidays | City Breaks | European Tours | Festive Holidays Including Tours by Air, Rail, River & Cruise ABTA Number Y6278 ABTA Number P6893 Dear Valued Customer In this brochure you will find a selection of holidays primarily by coach but also some by Air, Cruise and Rail. We have always been dedicated to first class customer service and we can only achieve this by constantly striving to improve what we do and by listening to customer feedback. Speaking to our clients, we have found that increasingly they are asking for trips that “push the boundaries “ a little, enabling them to see more of the British Isles and Europe. Our themed holidays are becoming very popular and are carrying ever greater numbers of passengers. These holidays have been carefully designed, using 3 or 4 star hotels and offering achievable and well-constructed itineraries. City breaks offer more free time than ever in the city of your choice, so that you can explore at your leisure. In order to avoid constantly repeating the same venues for days out on our seaside breaks we have some “variations on a theme” which we are sure you will enjoy. As our holiday market is becoming “younger” in years we are delighted to include 2 holidays by air to popular destinations. This is a completely new venture for us and we hope this will cater for those clients who do not enjoy the long coach journeys to places like the Channel Islands and the heart of Europe. Encouraged by the success of our cruise to the Norwegian Fjords, we are pleased to be offering 3 Ocean Cruises and 2 River Cruises. You will also find a selection of dates where you can travel by Eurostar to enjoy city breaks in Lille and Brussels. After a number of years of operating both the Roberts Holidays and the Paul James Holidays brands, we have taken the decision to bring both brands together under the banner of Roberts Travel Group. ALL holidays in the brochure will offer free door to door pickups on holidays of 4 days or more within the designated pick up areas and will travel direct to destination with lunch stops, the only exception being those holidays which clearly state that there will be a pick up at St Margaret’s Bus Station, Leicester, en route to destination. Certainly, we are developing the scope of what we offer but We have raised the bar for ourselves and have felt confident what is unchanged is the same standard of customer care enough to take our product into the neighbouring cities of Derby and service on which we have built our reputation. The warm and Nottingham, offering a free pickup service from designated and friendly welcome when you visit the Travel Centre is still points. This move will in no way affect the excellent service that there, as is the genuine desire to ensure that you have a truly we have always offered to Leicester City, Leicester County and memorable experience on all of our holidays. Our clients are at the villages in and around Burton on Trent. the heart of what we do and our reputation has been built on solid core values. In March this year we were nominated for 3 categories in the National Coach Tourism Awards and were very pleasantly We hope you enjoy browsing through this brochure and that you surprised to find ourselves Finalists in each category. The whole will find holidays to suit your tastes and interests. team attended a splendid evening at THE VOX Conference Centre NEC Birmingham. We did not win first place, but were Our best wishes for 2017 more than happy to have achieved the enviable status of Finalists. Margaret, Sam and the Holidays Team Each year sees more and more clients choosing to take advantage of our secure CCTV monitored car park, while our free door to door service within the designated area is always available to those who wish to take advantage of it. Outside that area, a pickup to our travel centre can be arranged, on request, at an additional cost. Over the last 12 months we have held a Social Morning on a Tuesday once a month between 10am and 12pm, from January – April and from September – December. These are well attended and very light-hearted. We feature a travel video on selected tours from our holiday brochure. a raffle, a game of bingo and refreshments of tea and coffee, sandwiches and cakes. All proceeds from the Bingo and the raffle are allocated to our chosen Charity and in the last year our customers have donated to Air Ambulance, Rainbows, Loros and The local Dog Rescue The holiday team with Roberts Travel Group Directors, Centre. Everyone is welcome, so please come and join us. Jonathan Hunt and Margaret Bunker 2 Roberts Travel Group 2017 Coach Holidays Have Never Been This Good! Our programme this year sees both Roberts Holidays and For added value you will find a certain amount of our holidays Paul James Holidays combine together to become Roberts are Tour Manager escorted. Our Tour Managers are friendly and Travel Group. enthusiastic with customer care at the forefront of their role. With a knowledgeable driver and a passionate Tour Manager we All the coach tours in this brochure are listed in alphabetical are sure you will have an enjoyable and memorable holiday. order with themed breaks first, followed by seaside destinations, city destinations, European tours and finally When booking any of our coach holidays…..you can be sure of last but by no means least, festive tours. These are followed the following: nicely by tours by Air, Rail, River & Cruise. • Financial security….your money is safe with us. See page 142 For 2017 we are delighted to announce that ALL THE • Good quality, tried and tested hotels HOLIDAYS IN THIS BROCHURE OF FOUR DAYS OR MORE • Executive coach travel with air conditioning, reclining seats, (apart from tours by Eurostar) WILL NOW OFFER A FREE HOME servery and WC PICK UP FOR THOSE LIVING WITHIN OUR DESIGNATED AREA (see pages 6-8). FOR THOSE PEOPLE LIVING OUTSIDE THE • Reserved coach seats on the main tour coach for the duration AREA WE WILL PICK UP FOR FREE FROM A LOCAL CONVENIENT of your holiday PICK UP POINT (see pages 6-8). • Excellent customer service For the majority of our tours, our home pick up vehicles will • Friendly and informed reservations staff meet the main coach at Roberts Travel Centre in Hugglescote, • The company of passengers who have travelled with us time and once everybody has checked in we depart for destination, and time again making a nice stop off for lunch (although not included), and • Optional insurance cover. Please ask for more details also on the return. • Generous loyalty scheme. See page 149 For some of our tours (these are clearly marked), after leaving Hugglescote, the main coach will drop into Leicester St Margaret’s Bus Station en route to the hotel (or vice versa depending on final destination). Therefore, some home pick up vehicles will meet the main coach at Roberts Travel Centre in Hugglescote and some at Leicester St Margaret’s Bus Station (depending on which is closer to your home) – see page 7. Please ask our Holidays Team if you are unsure on any aspect of our new pick up procedure and how your holiday may differ. All holidays offer excellent customer service and all our coach holidays of 4 days and more include (unless otherwise stated): • FREE HOME PICK UP & RETURN within our designated area (see page 8) • Free secure parking at our Travel Centre in Hugglescote (see page 9) • Luxury return executive coach travel with toilet and experienced, friendly and knowledgeable tour driver • Dinner, bed and breakfast at the hotel(s) • Welcome Reception for those passengers joining our coach at our Travel Centre in Hugglescote with tea/coffee and biscuits • No extra admission charges. All the entrances to the attractions/places of interest listed on our itineraries are included in the cost of your holiday along with any stated lunches/cream teas • Porterage at the main stay hotels (excludes overnight hotels) To book this tour please call 01530 816425 or visit www.robertstravelgroup.co.uk 3 Booking Your Holiday Is So Easy Call in to see us A friendly welcome is always guaranteed at our Travel Centre Booking Office, The Limes, Midland Road, Hugglescote, Leicestershire, LE67 2FX. Come and visit us to book, make an enquiry or find out more information on a holiday – the kettle is always on! Our team will be delighted to help you find the hotel to suit you and also answer any questions. There is plenty of free 24/7 parking. We can also make a provisional booking for 7 days to hold rooms and seats on the coach until you have fully decided. BOOKING CHOOSE YOUR SEATS Book online at Call our friendly and knowledgeable www.robertstravelgroup.co.uk reservations team Booking your holiday through our website is totally secure and an instant confirmation will be sent via email. Telephone us at our Travel Centre Booking Office in Hugglescote on 01530 816425 to book. A confirmation will then either be sent by post or email. How to Pay Debit card - we make no extra charge. Credit card – a 1.4% charge will be added to payments, due to the high cost of processing payments charged to us by credit card companies (subject to interest rate change).
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