MPRA Munich Personal RePEc Archive Managing technological change by committee: Adoption of computers in Spanish and British savings banks (circa 1960-1988) Batiz-Lazo, Bernardo and Maixe-Altes, J. Carles Bangor Business School, Universidad A Coru~na (Spain) June 2009 Online at http://mpra.ub.uni-muenchen.de/27086/ MPRA Paper No. 27086, posted 29. November 2010 / 09:02 MANAGING TECHNOLOGICAL CHANGE BY COMMITTEE: ADOPTION OF COMPUTERS IN SPANISH AND BRITISH SAVINGS BANKS (circa 1960-1988) Bernardo Bátiz-Lazo is Professor of Business History and Bank Management at Bangor Business School, Bangor University, College Road, Bangor Gwynedd LL57 2DG, United Kingdom (tel +44 (0)1248 382277; e-mail:
[email protected]. J. Carles Maixé-Altés is Profesor Titular de Universidad, Economic History at the Department of Applied Economics I - University of A Coruña, Campus de Elviña s/n, 15071 A Coruña, Spain (ph. +34 981 167000 ext. 2569; fax +34 981 167070); e-mail:
[email protected] 1 MANAGING TECHNOLOGICAL CHANGE BY COMMITTEE: ADOPTION OF COMPUTERS IN SPANISH AND BRITISH SAVINGS BANKS (circa 1960-1988) Abstract - This article explores how savings banks managed the process of computerization through ad hoc management committees articulated under the aegis of national associations (with an emphasis on developments in Spain). The combination of cash payments (and low penetration of cheques) in the Spanish retail sector together with increasing administrative costs, acted as incentives for Spanish savings banks embracing applications of computer technology (and specifically data processing infrastructure) to articulate viable solutions for cost reductions, offer alternative payment systems to cash and facilitate greater diversification of their business portfolio within retail banking.