Sberbank of JSC

is protected against CUSTOMER PROFILE unplanned downtime Sberbank protects its AD and enjoys fast, granular object restores with Recovery Manager for Active Directory

Company Sberbank of Russia Industry Banking Sberbank of Russia JSC in is a systems such as Microsoft Exchange/ Country Ukraine subsidiary of Sberbank of Russia OJSC (RF), Outlook, SAP and the Siebel CRM system. Employees 2,500 the largest credit institution in Russia and Microsoft Active Directory (AD) is used Website www.sbrf.com.ua the other Commonwealth of Independent for authentication of these systems and States (CIS) — the former Soviet Republics, ensures secure user access. formed during the breakup of the in 1991. IT projects to improve business CHALLENGE effectiveness often involve making Sberbank needed to improve Sberbank of Russia JSC is a vibrantly modifications to AD, such as adding the protection of its AD-based IT growing universal commercial , or deleting new objects, attributes or infrastructure. Changes were frequently offering a comprehensive range of banking policies. At Sberbank, these changes made to AD as part of ongoing services to all customer segments in were undertaken manually, so the risk of business-critical IT projects, and the Ukraine. The bank’s business in Ukraine staff inadvertently deleting objects was risk of inadvertently deleting objects is based on attracting retail funds and high. The bank knew that this could lead to was high. Using native tools to restore ensuring their safekeeping, as well as user access problems that would hurt the AD was time consuming, and any on building win-win relationships with productivity of the bank and the service subsequent unplanned downtime would its depositors. Its balanced approach provided to customers. have severely impacted the bank’s ensured robust development of Sberbank productivity, revenues and reputation. of Russia JSC in Ukraine in the post-crisis ANY RESTORE USING NATIVE , making it the only lending financial TOOLS INVOLVES DOWNTIME SOLUTION institution in the market in 2009. Although it had never had this problem, Recovery Manager for Active Directory Sberbank of Russia in Ukraine knew that from Quest was selected by Sberbank MANUALLY ADDING AND DELETING it was at risk. AD’s native backup and to enable individual AD objects to be AD OBJECTS INTRODUCES RISK restore capabilities simply would not be restored without impacting users’ system The bank’s employees use Citrix able to help them recover quickly from the access, and, if necessary, to enable the terminal solutions to access the systems accidental deletion of an object since they entire AD forest to be restored quickly they need, including business-critical lack the granularity to restore individual and easily, from a single console.

BENEFITS • Enabled fast and straightforward restore of individual AD objects “Even a short period of downtime would lead to • Reduced time to recover AD objects financial losses and potentially also fines. Thanks and attributes from hours to minutes • Eliminated risk of unnecessary system to Recovery Manager for Active Directory, we are downtime as a result of AD recovery • Protected the bank’s productivity, able to substantially reduce these risks.” revenues and reputation

Aleksandr Polischuk Head of Infrastructure and Networks SOLUTIONS AT A GLANCE Department of Information Technology • AD management Sberbank objects. The native tools can restore only Policy data. Backups can be automated downtime — this is extremely valuable to the entire AD, which would involve system and quickly compared to the current value our business.” — and therefore business — downtime. of AD, so you can easily pinpoint changes and instantly recover the desired data. “The bank’s reputation would be at risk The bank knew it needed a solution to With Recovery Manager’s online granular if we experienced an AD failure,” he mitigate this risk, one that would allow restore capabilities, you can recover elaborates. “Even a short period of banking deleted objects to be easily restored entire sections of the directory, selected activity downtime would lead to financial on an individual basis — at the object objects or individual attributes, without losses and would also harm the image of and attribute level — and if necessary, to taking AD offline, which reduces costs the bank as a reliable financial institution. quickly restore the entire AD with minimal and increases productivity. Thanks to Recovery Manager for Active system downtime. Directory, we are able to substantially RESTORE AN INDIVIDUAL AD reduce these risks.” FAST, STRAIGHTFORWARD AND OBJECT IN MINUTES RATHER GRANULAR AD RECOVERY THAN HOURS ABOUT QUEST In its search for an appropriate solution, Recovery Manager for Active Directory Quest helps our customers reduce tedious Sberbank was assisted by Bakotech, enables Sberbank to quickly and easily administration tasks so they can focus Quest’s local partner in the CIS region. restore AD objects and attributes on an on the innovation necessary for their Bakotech suggested Recovery Manager individual basis, as required. “Previously, businesses to grow. Quest® solutions are for Active Directory, and Sberbank’s we used to restore AD objects and scalable, affordable and simple-to-use, research found this recommendation to attributes using LDAP browsers, which and they deliver unmatched efficiency be backed up by Microsoft awards and was time consuming and significantly and productivity. Combined with Quest’s excellent customer reviews. After careful slowed the problem-solving process,” says invitation to the global community to be testing through proofs of concept (POCs), Polischuk. “With Recovery Manager for a part of its innovation, as well as our Sberbank selected Recovery Manager for Active Directory, problem solving is now firm commitment to ensuring customer Active Directory. “We found that Recovery much faster — it takes a matter of 5–20 satisfaction, Quest will continue to Manager for Active Directory restores minutes to recover an object, rather than accelerate the delivery of the most individual AD objects quickly and easily, hours — and our business is not at risk of comprehensive solutions for Azure cloud thereby preventing the need for system system downtime.” management, SaaS, , workforce downtime,” explains Aleksandr Polischuk, mobility and data-driven insight. head of infrastructure and networks in the PEACE OF MIND KNOWING THAT Department of Information Technology at RECOVERY — LARGE OR SMALL — Sberbank of Russia in Ukraine. “Recovery WILL BE QUICK AND EASY Manager for Active Directory stood out Primarily, Recovery Manager for Active TECHNOLOGY AT WORK because of its ease of use, and with high- Directory has delivered peace of mind quality help from the Bakotech technical to Sberbank. “Even though we’d never SOFTWARE specialists, our choice was straightforward.” previously needed to restore our entire Recovery Manager for AD, we knew that there was always a huge Active Directory Recovery Manager for Active Directory risk of an AD problem causing unplanned prevents system downtime and lost downtime, because changes to our AD productivity as a result of human error, are so frequent,” notes Polischuk. “The or hardware and software failures that implemented solution is protecting our corrupt AD, system configuration or Group business against unplanned system

View more case studies at Quest.com/Customer-Stories

This case study is for informational purposes only. Quest Software makes no warranties, express or implied, in this case study. Quest and the Quest logo are trademarks and registered trademarks of Quest Software Inc. Other trademarks are property of their respective owners. © 2016 Quest Software Inc. ALL RIGHTS RESERVED. 2 CaseStudy-SberbankRussia-US-EC-25106