NEW JOURNEYS Land Transport Authority Annual Report 2016/2017 Contents Chairman’s Message 2 Chief Executive’s Message 4 Board of Directors 6 Board Committees 9 Senior Management 10 Organisation Structure 14 Rail Romance Better rail reliability 31 Smarter systems 22 Rail renewal 24 Extended network 26 LRT enhancements 31 Fast track to Malaysia 32 Engineering capabilities 34 Connecting with commuters 37 Beyond Bus Better bus services 40 Bigger data, smarter systems 42 New-age buses 44 Enhanced features 46 New bus terminals 48 Bus academy 50 Personal & Portable Scoot for joy 54 New rules 56 Connecting towns and cyclists 58 Bencoolen Street: Car-lite makeover 60 Cycling towns 62 Taking A Smart Spin Electric vehicles 70 Autonomous vehicles 72 A smoother ride 74 Smarter payments 76 Taxis and private hire cars 76 Awards won 88 Contracts awarded in FY2016/17 80 Contracts to be awarded in FY2017/18 85 FY2016/17 Financial highlights 88 Tomorrow's smart rides Mission Connecting you smoothly to Vision A people-centred Connecting people and places, People and places land transport system enhancing travel experience LTA Annual Report 2016/2017 | 3 Chairman’s Message Why it’s great to take the trains ver since the opening of the improvements in the first quarter year-old North–South and East–West Downtown Line, my son takes of 2017. Trains are now travelling Lines (NSEWL). We completed the Ethe train to work daily. The train longer distances before a slowdown, replacement of the sleepers—which station is just a 5-minute walk from my with the Mean Kilometre Between hold the tracks in place—in end 2016, home and halves his travelling time as Failure (MKBF), measuring delays and will complete the upgrading of the compared to driving. The best part is, of beyond 5 minutes, more than signalling system for the NSL and the he doesn’t need to pay for parking with doubling from 174,000 train-km in EWL by 2017 and 2018 respectively. high charges in the downtown area. 2016 to 393,000 train-km in H1 2017. We also tap on technology to enhance I share his story to illustrate how rail reliability, such as detecting faults a good public transport system early and addressing disruptions can trump driving a car—in terms I believe that the rail before they occur. We are working of convenience, cost and time network will be the with operators to shift into this saving. This is a critical message system of predictive maintenance. in Singapore’s bid to be car-lite, transportation of the Called the Rail Enterprise Asset which I hope will encourage 21st Century. Imagine Management System (REAMS), it will residents to choose public transport integrate and monitor information and encourage car owners to being able to take the across all rail lines in a single leave their vehicles at home. train from Singapore system—allowing us to perform trend analysis and fault prediction. Going forward, the key is to make to Beijing and onto public transport as good a choice as Besides rail, an integral part of any other transportation mode. The Europe. As it is, we can the public transport system is the LTA is also paying close attention look forward to the improved bus network. Under to two areas—enhancing the the Bus Service Enhancement the remaining 10 packages will be offering commuters the convenience look forward to more options in reliability of rail and bus systems, landmark high speed rail Programme (BSEP), 1,000 buses will tendered out progressively over the of covering the first and last mile of Singapore’s urban mobility. We hope and improving the infrastructure, from Singapore to Kuala be added to the public bus network years to ensure a smooth transition their journeys. Private hire cars and that public transport will truly be including a transnational network. by 2017. With the full transition to for the commuters and operators. taxis also play an important role as it the preferred choice for commuters. Lumpur by 2026. the new Bus Contracting Model provides an option for point-to-point Raising reliability We make sure buses arrive on travel, reducing the need to own a car. Chan Heng Loon Alan (BCM) in September 2016, LTA schedule—not too early or too late— Chairman The MRT, a major milestone in determines the bus services, sets transforming Singapore into a This is a notable achievement for by using data and technology to I believe that the rail network will our largely driverless rail system. In the service standards, and provides monitor the location and performance be the transportation of the 21st modern metropolis, has kept up bus infrastructure and assets. This with developments. Today, the fact, our rail network is bucking the of bus fleets in real time. With better Century. Imagine being able to take trend as a totally automated system means that public bus services can predictability, more will rely on the train from Singapore to Beijing network carries about 3.1 million be more responsive to changes in passenger trips per day. It serves tends to encounter more delays. For public transportation for their daily and onto Europe. As it is, we can look safety reasons, driverless trains have ridership and commuter needs. There commute and in turn, bring us a step forward to the landmark high speed the densely populated towns and is greater competition in the industry brings commuters directly into to stop when it detects a problem. closer to being a car-lite society. rail from Singapore to Kuala Lumpur In contrast, trains with drivers may to bring about better service. To (KL) by 2026. The 350km line will their work places, town centres and date, we have awarded three of the 14 Improving infrastructure the Central Business District. not need to stop as adjustments have eight stations, bringing you can be made by the driver. BCM bus packages to Tower Transit As Singapore continues to develop, from Jurong to KL in 90 minutes. As we expand and extend the Singapore (Bulim Package), Go-Ahead it is critical that the public transport network, we are also constantly The improvement to train reliability Singapore (Loyang Package) and the system can cater to the growing It is an exciting era for land transport. looking at ways to boost its efficiency could not have happened without SBS Transit (Seletar Package). The population. There are many interesting Amid all the progress that transport and reliability. We are on track in the steady progress in renewing our fourth Bukit Merah Package was developments, from bike-sharing to technology offers such as autonomous raising rail reliability with significant MRT network, especially on the 30 put up for tender in April 2017, while Personal Mobility Devices (PMDs), buses, cars and flying pods, we can LTA Annual Report 2016/2017 | 5 Chief Executive’s Message Transport of our future op on a passenger drone, new technology and new services instance, we are transitioning to hail a flying taxi, or catch an strive to make public transport the new signalling system for the Hon-demand and autonomous systems convenient, accessible and full North -South-East-West-Line’s bus on your way home. These comfortable. We hope that public (NSEWL) fleet of trains. With the new futuristic modes of transportation are transport will become the transport system, commuters can expect shorter no longer science-fiction fantasy, but of choice. waiting times and improved peak hour an exciting reality that will transform capacity by up to 20 per cent. We have the way we travel in the future. New technology and also completed the replacement of renewing our systems the third rail system to enhance the Disruptive technology will redefine While flying transportation is still reliability of power supply to trains, the urban mobility landscape, up in the air for now, what is more and called for two tenders to renew the changing commuting patterns as grounded are autonomous vehicles power supply system serving our two well as commuters’ perception (AVs) such as self-driving buses. The oldest lines—NSL and EWL —with about public transport. We hope LTA is exploring the development condition-monitoring tools for better the preference of procuring reliable and doing trials on autonomous fault detection and fault identification. transport services on demand and electric buses. Using a suite of would slowly replace the current Going forward, technology will mindset of aspiring to own a car. be used to improve commuters’ In the near future, you experience with hassle-free While the ever-expanding rail and fare payment. We look forward bus network remains the core of can look forward to to creating a cashless ticketing Singapore’s public transport system, having an autonomous landscape for commuters, as well there will be a myriad of other as developing a system that will mobility modes. In the near future, pod or shuttle ferry be convenient and fully integrated you can look forward to having an with commuters’ overall lifestyle. for the Cross Island Line and Jurong This means a total of 700km of and finding better ways to deliver autonomous pod or shuttle ferry you from your doorstep Region Line have also begun. cycling paths island-wide, making our projects. It goes beyond safety you from your doorstep to the MRT to the MRT station at Planning ahead cycling an effortless commute. issues to how we can better overcome station at your usual time every We plan to grow our rail network to Given our space constraints, there difficult situations and improve morning, or for an on-demand bus your usual time every 360km by 2030, longer than major is greater need to plan and map out Doing it together as a team commuter satisfaction in terms of service to bring you from one point morning, or for an on- cities such as Hong Kong and Tokyo, the landscape for smoother urban To deliver all the work we set out reliability, comfort and waiting time.