UNDERCOVER BOSS CANADA EP 1002 PIZZA

TIME CODE DIALOGUE VIZ 01:00:02:28 Narrator: With the world economy Various aerial shots – in a fragile state, specially shot

*T 01:00:05:08 top corporations must Aerial shot Halifax, Toronto. adapt to survive. Specially shot for title sequence CEP 01:00:10:27 The bosses of some of Specially shot for title sequence Canada's biggest companies CEO’s

01:00:13:17 are about to take extreme action. Speically shot for title sequence CEO’s 01:00:18:17 To stay ahead of the game, CU hair cut, glasses, CEO changing into uniform *T 01:00:20:25 they're going undercover in CEO’s at work, B’Roll to logo of their own organizations. series.

T 01:00:28:16 This week we Jib shot EXT HQ follow the CEO CEO walking towards cam of the largest pizza chain CU hand slicing pizza. Handing box over counter *T 01:00:31:21 in the country. EXT Pizza Pizza HQ

T 01:00:33:06 He will be posing as an CEO in disguise enters building unemployed oil CEO shakes hands with Ayed rigger looking for CEO greeting dough lady

T 01:00:35:10 Fresh opportunities. CEO working on dough line

*T 01:00:37:12 You're in for a MCU Don treat. MCU CEO reacting

*T 01:00:38:27 He'll ditch his corporate CEO walking across car park *E 01:00:41:22 suit for a company cap. CEO wlaking round corner in disguise *T 01:00:42:15 It's stuck. CEO and Sarah in pizza kitchen *T 01:00:43:05 Knew that was gonna happen. CEO delivering crates of soda

*T 01:00:44:28 I'm learning the ropes here. CEO with Ayed delivering pizza

*T 01:00:46:06 And as he struggles CEO struggles with sack truck on the front line-- CEO in dough factory wipes face

*T 01:00:48:08 I’ve messed up here. CEO with dough lady in factory

*T 01:00:49:18 Sarah; Everything's time based, CEO with Sarah in pizza kitchen quick quick quick. Narrator; He’ll be confronted with *T 01:00:52:02 uncomfortable truths, CEO with dough lady in factory

*T 01:00:54:12 forcing him to right what's wrong CEO and Ayed deliver pizza to make the company stronger. Don throws CEO case of soda *T 01:00:57:24 Paul; 33 more wow— CEO and Sarah prepping in pizza Sarah; Go, go, go kitchen

*T 01:00:59:29 Dough lady; Go, go, go. CEO and dough lady in dough Narrator; He’ll factory

*T 01:01:01:27 meet the unsung CEO and Don driving in truck heroes who have CEO and Ayed driving in car helped turn Pizza Pizza into MCU dough lady smiling a multi-million dollar Sarah cleaning pizza pans success CEO with Ayed Ayed; Looking for a better future

*T 01:01:09:07 Narrator; Then at the of it all, Ayed gets out of car EXT PP HQ Come clean Dough lady seated at table CEO entering about who he Don seated at desk in office really is. CEO sits at desk across from Don

*T 01:01:13:03 I'm CEO CU CEO of Pizza Pizza. Don reacting to CEO

*T 01:01:14:15 That's interesting. CU Sarah at desk

*T 01:01:15:26 And once the MCU dough lady Shocking truth MSU Ayed smiling is revealed, Don reacting

*T 01:01:17:16 lives will never be the MCU Ayed at desk same again. CU Sarah at desk Sarah; Oh my goodness

*T 01:01:21:20 Dough lady; I was really not Dough lady to camera expecting this. Narrato; Because

*T 01:01:23:11 this is Undercover Boss Canada. Don shakes hands with CEO

*T 01:01:30:04 Aerial shot Toronto from lake B’roll crowds speeded up Narrator: Pizza Pizza is the WS EXT PP store, zoom in nations #1 pizza joint. Every CU people eating pizza

*T 01:01:33:18 year, the company MCU pizza being prepared dishes up 30 million meals.

*T 01:01:36:25 That's nearly enough slices and Various shots pizza and foods be fries to feed the entire country prepared

*T 01:01:40:15 dinner for the night. PP server at counter

*T 01:01:42:13 But the fast food biz Person carrying tray with pizza on is fiercely competitive and there’s to table no shortage of Server taking pizza out of oven *T 01:01:46:07 main street rivals CU pizza being cut

*T 01:01:48:22 who want a bite into their profits. MCU child eating pizza

*T 01:01:51:21 To stay on top, Pizza Pizza Jib shot EXT PP HQ is now having to do more CEO sat at desk

*T 01:01:55:10 than look at their CEO working at desk bottom line.Every aspect of the business is coming under scrutiny to keep customers satisfied and coming back.

*T 01:02:05:02 Pizza Pizza has 700 stores PP sign at HQ – montage of various including the distinctive PP stores chain in .

*T 01:02:12:07 Back in 1967, there was only one Still PP store front *E 01:02:17:15 store run by one man. Michael Overs opened the B&W still Michael Overs very first Pizza Pizza In Toronto

*T 01:02:21:16 at Wellsley and Parliament, Still PP store front but in 2010, the company faced it's darkest moment. The man

*T 01:02:28:26 who had turned a tiny street Still Michael Overs with son and corner business into a 360 million daughter dollar quick serve giant,

*T 01:02:35:15 passed away after loosing his CU sign Michael Arthur Overs battle with cancer. Est shot of HQ interior, Picture of 01:02:44;05 Micheal Overs *T 01:02:48:07 ESt shot EXT PP HQ Paul Goddard, Michael's son in CEO exits building law swiftly took over the reigns.

*T 01:02:52:15 Paul; I'm the CEO of Pizza Pizza CEO to camera sat at desk Limited.

*T 01:02:54:19 Narrator; But he's aware that he CEO in car with roof going down has big shoes to fill. puts on sunglasses

*T 01:02:57:25 Paul: Michael was always CEO starts car and reverses thinking. Always always,always coming up with different ideas.

*T 01:03:01:00 Things such as slices were new to CEO to camera the market. No one had done slices in Canada

*T 01:03:05:06 and completely changed the Food counter market.

*T 01:03:06:24 ∫ 967-1111 ∫ PP commercial Paul; Everyone knows our phone number.I think it's in a Michael Moore movie about coming back and the customs officials were

*T 01:03:13:25 quizzing people as to do they CEO to camera

*T 01:03:16:10 know the phone number PP commercial if you didn't know,you're probably not from Canada because everyone knows that phone number that's how much it seeped into the Canadian psyche,

*T 01:03:22:14 we're really proud of that. CEO to camera

*T 01:03:26:03 There are innovations, such as Pizza worker putting pizza into bag the pizza bag that Michael's also and walking with bag credited with. He went to

*T 01:03:30:10 an upholsterer with CEO to camera a mock up and said look, could you not make kind of an upholstery bag with some upholstery and some kind of

*T 01:03:33:18 insulation, similar to a baby Pizza person gets into PP car with diaper. bag

*T 01:03:39:16 And he created this, what now CEO to camera *E 01:03:43:07 seems like a very very

basic thing PP car drives away *T 01:03:45:01 Narrator: 45 years of growth, Pizza being prepped and cooked innovation, and acquisition have turned Pizza Pizza into a mega brand. But to safeguard the

*T 01:03:52:14 company's reputation,Paul is CEO walking through HQ, enters about to do something his office and sits radical.Having earned his MBA and worked his way up the corporate ladder, he;s about to work his way

*T 01:04:01:13 down. Est ECT PP HQ

*T 01:04:04:04 He's going to quit the CEO taking off jacket at car boardroom, trade in his tailored suite

*T 01:04:06:00 and fancy wheels CU Hands on steering wheel

*T 01:04:09:04 and spend the next five days CEO driving sweating it out in kitchens.

*T 01:04:13:11 I'm the new kid on the block.I've CEO at desk working been here 2 1/2 years.

*T 01:04:16:25 I've got lots to learn I figured CEO to camera there's no better way to get out there then actually make the , get into our distribution centers. It's really just finding out what I don't know. Narrator: He wants to see first hand if his company is performing to it's full potential. Paul: Pizza Pizza has set the standard. There's lots of competition out there. We need to safeguard our position and maximize sales. And I hope

*T 01:04:37:04 that Micheal would be happy that CEO to camera *E 01:04:43:28 we're doing it.

*T 01:04:45:09 Narrator: An emergency meeting CEO walking through HQ has been called, if Paul is to pull of his secret sting, he’ll Execs sat in boardroom need

*T 01:04:48:23 to get CEO enters boardroom his management team on his CEO sits side.

*T 01:04:53:12 Paul; Morning guys. I've a big CEO with Execs in boardroom announcement to make. I've decided to go undercover. Execs; Undercover? Paul; I'm going out in the field, checking out the front lines.I'm the new kid on the block. You guys have been around you know it inside out. For me personally, it will help me being out here a little more. Exec; I think it's good that you do it, Paul. *T 01:05:16:22 Exec; I'm excited for him. I think Exec to camera it's going to be challenging no question.

*T 01:05:20:01 Exec;I think our stores and CEO talking to Execs business would be much better as a result.

*T 01:05:23:23 Paul; Guys, this could be a game Boardroom from outside changer for us.

*T 01:05:26:05 Exec; So when are you gonna INT Boardroom with CEO and start this Paul? Execs Paul; It starts right away.

T 01:05:32:05 Paul; While I'm undercover, I'm CU hair being shaved and gonna be changing my name to highlighted Gavin Hamilton. And Gavin is an unemployedworker being followed by a

*T 01:05:38:22 documentary crew who is CU eyebrow being shaved doing a documentary

*T 01:05:41:12 about entry level jobs. CU putting contacts in *E 01:05:43:05

*T 01:05:46:27 Narrator: Becoming Gavin means CU hair cap being pulled off to reveal highlights

*T 01:05:49:18 The father of two must say EXT home at dusk goodbye to his family for the week. Before he

*T 01:05:51:18 does that, Wife and brother in law waiting in he's keen to find out what wife lounge Lisa and brother in law Ian

*T 01:05:54:11 think of his new identity. CEO enters lounge to reveal *E 01:05:58:04 disguise

*T 01:05:59:20 Paul; How do I look? Lisa and brother in law react Ian: Classic. Lisa: You look great! Paul; It's my High school look. Lisa: I was gonna say I dated you 15 years ago. That is great hair. Paul; It's all my stuff pretty much. It's me on a weekend. Do you like my eyebrow? It's gonna take a while to grow back. Lisa; Oh they trimmed them? Paul; They zebra'd me. LisThere's no tattoos are there? a; Ian: I think Paul will do great.

*T 01:06:26:00 Provided if he should Ian to camera see something improper and can withhold his natural inclination

*T 01:06:27:28 to correct it then I think he’ll be Family seated in lounge able

*T 01:06:31:28 to pull this off. Ian to camera

*T 01:06:34:19 Paul; So this is it. Family seated in lounge Ian; All right, knock ‘em dead buddy Paul; Thanks *T 01:06:40:00 Narrator: Coming up, the former EXT hotel, paul walks to camera, boss struggles key into lock, opens door and to cope after trading home enters room comforts and plush perks, for a lonely life on the road.

*T 01:06:47:04 Paul; While I’m undercover, I'll be CEO interior hotel room staying in budget motels just like an ordinary entry level person would.

*T 01:06:52:15 And stripped of his usual CEO CEO walking through dough salary. factory

*T 01:06:55:16 He'll have to come up with CU dough coming out of machine *E 01:07:00:05 the dough to CEO wiping brow with arm in survive. factory CEO putting plastic bag over box

END ACT ONE END ACT ONE END ACT ONE 01:07:00;05 BLACK BLACK 01:07:10;10 T 01:07:12:01 Yesterday, Aerial shots Toronto CEO Paul Goddard CEO walking towards camera was at the top of his game. CEO driving away in white car

*T 01:07:15:23 Now he has a new CU putting in contact lense life and a new identity starting right at the bottom of

*T 01:07:18:17 the company he runs. EXT shot PP HQ

*T 01:07:22:01 The undercover boss wants to EXT various PP stores see if his company Pizza Pizza, is working to

*T 01:07:25:17 maximum efficiency. MCU girl eating pizza

*T 01:07:28:04 So it maintains it's People eating pizza *T 01:07:30:21 position as the nations #1 pizza Cutting pizza * choice

*T 01:07:35:08 Aerial shots Toronto Today, for the first time, CEO exiting hotel, room walking Paul is going to be working on the away factory floor

*T 01:07:38:01 in Toronto. Aerial shot Toronto *E 01:07:41:14

*T 01:07:41:21 Paul; What I'm trying to achieve CEO driving shot by going undercover is to get abetter understanding of what exactly is going on in thefrontlines and the field myself, from my own perspective through different eyes. Not as CEO

*T 01:07:53:10 but as a typical person that might EXT PP store speeded up start working there

*T 01:07:56:10 and learn Broll city streets montage are there better ways we can do things. I'm curious to see if there's some really unexpected challenges and hopefully then take that *T 01:08:01:16 Back to the team and debate CEO driving shots them and take action I think no one is expecting to see me as Paul, so hopefully they’ll believe I'm Gavin.

*T 01:08:16:22 Narrator; This giant plant EXT factory produces enough dough to keep 600 of their stores

*T 01:08:19:10 in pizza. MCU Dough being made Paul; I’m really looking forward to getting in there onto the line *T 01:08:21:24 And seeing what it's like being CEO to camera there and just see if there’s any Dough being made ways to make it better

*T 01:08:27:18 I know there is opportunity to Dough worker handling dough, automate some aspects of it dough boxes and that's worth taking quite Forklift with boxes of dough seriously. The other possibility's that we keep running it exactly as it is right now.

*T 01:08:35:23 Narrator: Susan doesn't know Susan comes out of office to greet that CEO this new factory worker, who calls himself Gavin, is in fact the company CEO.

*T 01:08:38:05 Susan; We're gonna start off Susan leads CEO onto factory floor with the bins and that's where to start the dough goes into. Just follow me this way. Susan shows CEO how to line Narrator; The company wanted to dough boxes with plastic bags reduce waste and in the process, cut costs, so carboard boxes used to pack the dough for shipping have been replaced with re- usable plastic containers. Susan; Easiest way to do it, well for me, I find is to hold the bottom so it's easy. So what you want to do is just bring it down hard over it so that when you pull it back the opposite way, it's easier for you. See the bottom here? Paul; Oh yeah. Top part? Susan; The opposite way. It's a little tricky with the bag because it goes really fast. So you've gotta learn to keep up with it. Paul; You're pretty fast. Paul; Ah, you make it look easy. Susan; Kind of tricky, huh? Paul; It looks like a pretty straight forward task, but to do it well and fast

*T 01:09:50:10 is actually pretty challenging. CEO to camera

*T 01:09:53:12 Susan; Okay I'm beginning CEO with Susan lining dough *E 01:09:55:20 to lose my line.OK I'm gonna boxes have to take over because the line is slowing down. Paul; Okay. Sorry about that. Well, I think she's pretty quick to jump in there because they can't have the line stop.She was quick to see that they were getting low only 6 or 7 left *T 01:10:14:04 before it goes to the next stage CEO to camera process so she wanted to

*T 01:10:16:12 build up inventory going in. Susan lining dough boxes How long do you do this for? Susan; You most likely do this CEO lining dough boxes for about 45 minutes. Paul; Okay Susan; And then you would rotate to the other gentlemen. Everybody rotates around back and forth so you're not kind of killing out your muscles by doing one thing. Lifting and doing this, yeah— Paul; do you get a sore back, sore feet or anything standing for that long? Susan; Standing on the cement, it is cement I know it impacts your lower back. So sometimes yes I've heard about some of the guys talk about the fact that their back hurts. Narrator: Paul is going to have to address this important issue. It's not just because of staff morale. Time off work because of back pain is costing Canadian companies millions of dollars every year in lost revenue. Paul's inefficiency on the production line is causing hold ups elsewhere in the factory.

*T 01:11:07:10 Which could translate Overhead shot dough boxes on conveyor belt to financial losses. CEO standing at conveyor belt

*T 01:11:10:18 So Susan is moving him to the CEO with Susan at dough machine *E 01:11:14:00 end of the dough line.

*T 01:11:15:11 Here, machines cut the dough into kilogram piecesand automatically drop them into the boxes. To get the job done properly, he'll have to pick up the pace. Susan; Sometimes it goes a little shortand then you just grab some pieces-- Paul; And pull the plastic over it, okay. Susan; And close it. And you hit this button. Paul; Oh that button sends that one off. Susan; And If you look at it—31 so we will take one piece off. Paul; Okay that’s pretty fast Susan; Pull the plastic up yeah.Now you see with the plastic that you were doing earlier--What it does. It's just to secure the dough and makes sure that nothing else gets inside. Paul; Oh just stop? Susan’ Try to get it Paul; Oh the thumb Susan; Yeah Paul; This is a little more pressure here.

*T 01:12:11:26 It's defnitely trickier CEO to camera than just putting

*T 01:12:15:04 The bag on the bins. And what I CU hands bagging top of dough noticed was that is can go from boxes order

*T 01:12:18:00 to chaos pretty quickly. Dough machine spewing out dough *T 01:12:22:01 Paul; Oh this is getting a CEO with Susan at dough machine bit messed up here. Susan; Because you have to go at the pace of the machine. Paul; Sometimes the machine

*T 01:12:27:01 can start to back up. CEO to camera

*T 01:12:29:06 Paul; Does that happen CEO and Susan at dough machine sometimes? Susan: Oh yeah, sometimes it happens.

*T 01:12:33:08 Paul; I started to panic a little bit. CEO to camera

*T 01:12:36:25 Susan; Go, go, go, go. CEO and Susan at dough machine *E 01:12:38:14 Paul; It can quickly get outta control it seems like. Definitely it was an I Love *T 01:12:41:05 Lucy moment In the back of my CEO to camera mind saying what happens

*T 01:12:44:02 if we can't keep the weight right. CEO and Susan at dough machine One more, right? Susan: Oh my gosh it wasn't really top notch. Susan to camera

*T 01:12:54:20 Narrator: It's been a long and Forklift with dough boxes exhausting first day on the job for Paul

*T 01:12:58:00 but his shift isn't over yet.Before CEO with Susan and pile of dough *E 01:13:00:12 he clocks off, Susan wants him to boxes join her on a scavenger hunt for Work on boxes bit's of broken boxes, so they can be refurbished and re-used. Susan; It's not something that's compulsory for us to do,but sometimes it helps to give you a few extra hours if we're having a short day. And this just comes right off. Paul; Okay. Do you have kids? Susan; Yes, I do I have two children, but they're all grown up. Nobody lives at home. Yeah my daughter is on her way out so Eureka! Paul; What do you do outside of work for fun? Susan; Study, I like reading I like a lot of medical things, medical subjects, health, biology Paul; Oh you do? Susan; I was very interested in medicine. I thought that was the road that I wanted to go down.For me I want to go more of the holistic medicine. I did one course and I fell in love with that like head over heels. That's what I wanna do is become a consultant. But in the meantime the bills gotta get paid so I have to work. Paul; You gotta pay the bills like she said,

*T 01:14:00:23 but you gotta pursue what you CEO to camera wanna do ultimately to be fulfilled so I think

*T 01:14:04:11 She has an incredible CEO with Susan in factory with passion and energy for that. So dough boxes I’m very

*T 01:14:07:12 confident she's gonna find a way CEO to camera to make it work. *T 01:14:10:12 Narrator: But will he need to CEO and Susan at dough boxes, increase automation at the shake hands expense of job losses. Paul; I'm impressed with Susan and happy with the way the factory's running. But that concrete floor business, CEO walks away from Susan and people's backs acting up, I'm going to look into that.

*T 01:14:26:08 Narrator: Coming up, CEO getting out of car in car park

*T 01:14:27:02 Paul couldn't cut it CU dough in metal bin with hands on the assembly line, but when 2 shot CEO and Sarah the

*T 01:14:29:26 phone line is hot with orders, CU print out orders

*T 01:14:32:05 will the dough boy CEO with Sarah in pizza kitchen keep his cool? Paul: I'm going to be making pizzas and doing everything. Sara; Go go go *T 01:14:38:16 And later, is the overwhelmed CEO with Don, truck and unloading rookie about to quit life on the crates soda road?

*T 01:14:44:06 Paul; I think I'm getting tired. CEO off loading truck with Don Don; Tired? LOGO

END ACT TWO END ACT TWO END ACT TWO 01:14:49;00 BLACK BLACK 01:14:59;02 *T 01:15:02:19 Narrator: Business tycoon, Aerial shot Paul Goddard has flown to CEO driving Edmonton for the second of his undercover assignments. This time he'll be

*T 01:15:07:29 working at Pizza 73. Ext Pizza 73

*T 01:15:12:09 Paul: Pizza 73 is Various shots pizza prep/kitchen essentially our sister brand. A action company that we acquired in 2007. It's very much like the Pizza Pizza of Alberta. Narrator; The dough and cooking process is different in this part of Canada. Paul's anxious to see how it stacks up

*T 01:15:25:23 to the regular MCU Sarah working in kitchen *E 01:15:27:26 Pizza Pizza menu. *T 01:15:28:28 But he's particularly anxious CEO driving about meeting his new boss for the day.

*T 01:15:33:14 Sarah's only 23 and runs the Sarah working in kitchen region's most successful franchise. She's also a familiar face and his cover might be blown.

*T 01:15:43:08 I've met Sarah at least twice. I’ve CEO gets out of car been in her store with others and I was looking CEO to camera quite different then I do right now so

*T 01:15:48:22 that might afford me some CEO walking across car park to *E 01:15:53:27 disguise. pizza 73, enters Sarah to counter Sarah; Gavin? CEO approaches Paul; Yeah, hi CEO and Sarah greet Sarah; I’m Sarah Paul; Nice to meet you *T 01:16:01:24 Sarah; Come on in through here. Sarah opens hatch We’ll get you started. CEO walks through Paul; Okay

*T 01:16:06:04 Sarah; Here's your uniform. T- CEO and Sarah in back area Sarah shirt, hat. And the bathroom is to hands over uniform CEO walks off the back to the left. to bathroom

*T 01:16:11:21 Paul; I'm glad she didn't CEO to camera recognise me.

*T 01:16:14:19 Narrator: Sarah is the second Sarah working in kitchen generation of company workers. Her family has been keeping customers fed for more than 20 years. She's a tough task master who runs a spotless kitchen and is a stickler

*T 01:16:26:05 for company rules and CU notice board regulations.

*T 01:16:29:17 Straight away, she's on Paul's CEO enters kitchen with Sarah back. Stand together talking Sarah; I noticed you have bracelets and rings on, we have to take those off. When he walked in I did

*T 01:16:35:15 notice he was wearing jewelery Sarah to camera and stuff maybe that's his style.

*T 01:16:40:04 Take all that off. No necklaces, no CEO taking off watch walking to piercings you're good and then washroom come back and start again.

*T 01:16:44:23 The dirty pans are here, they CEO working with Sarah in kitchen have to be cleaned before we do various tasks anything because we need pans to make dough. You just wanna wipe it, make sure everything's out. You just wanna make sure there's nothing in the pan, it's %100 clean, and keep rubbing like that. Lots of guys the first time they do a little bit slower to make sure you get it right, soon you're gonna have to get it faster cause everything's time based, right. Quick, quick, quick Couple more pieces in that one. Gotta be fast, but also accurate. Make sure it's 100%. All right. Paul; Do you get tired? Sarah; No after a while your arms get used to all this. Paul; It's a lot of pans. Sarah; Yes. This isn't even close to half of them. Paul; They're not heavy you know but after doing

*T 01:17:30:26 about 30 or 40 of them you do CEO to camera feel some achiness.

*T 01:17:36:23 Sarah; Arms getting tired? CEO and Sarah working in kitchen Paul; A little bit. She's pretty regimented it's definitely got a rapid pace she's right on it I can tell

*T 01:17:42:04 I'm not keeping up, I think she's CEO to camera being patient with me, polite, I can tell.

*T 01:17:51:08 Sarah; So now, the dough CEO and Sarah in kitchen working process. So we put the water various tasks. Start to make dough in.We put our dough bags in and we put our yeast.We're going to shut this and start it. Paul; How long does that take? Sarah; This takes about 8 minutes or so. Paul; So and this is your store like are you an employee? Sarah; No this is my store, me and my sister are partners.We just got this one over 6 months ago or so. Paul; So, you were at another-- Sarah; Yeah in 2008 I opened my first one. Paul; How'd you get into this? Sarah; My dad was in it for a long time like one of the first ones to open up so since we were 16 was when we started working all the time at these other locations. Paul; Really? Sarah; And I just really liked it. Paul; How many years? Sarah; I was 19-- Paul; 19? So about 4 years now Paul; She’s doing a *T 01:18:43:00 great job at managing everyone CEO to camera and just keeping it running like military precision.

*T 01:18:47:29 I don't think anything's gonna CEO and Sarah in kitchen *E 01:18:49:29 slow her down. Sarah: So you got it all you want to grab it from the bottom. That thing’s heavy. Paul; It’s huge

*T 01:19:01:21 That big dough thing was like CEO to camera carrying a child. That thing was pretty big

*T 01:19:07:09 I've never cut anything like this CU dough ball before.

*T 01:19:09:20 Paul; You have to work everyday? Weighing dough Sara; We get 2 days off in the week but since I have 2 stores *T 01:19:14:20 those 2 days are usually kind of CEO and Sarah in kitchen working at the other store. My mom's with dough there but I still have to go there, check-up on everything make sure that everything's good. Paul; So is your whole family like all your sisters, your mom, and your dad-- Sarah; Everybody's involved in this business. So you're gonna drop it here then grab it from the bottom. That's why you grab it before. Make sure it doesn't fold up because it takes more time to pick it up. Narrator; It's man vs machine and Paul is losing the battle. Paul; Where’d it go? It’s stuck. Oh there it goes Sarah; Got it? Paul; Uh oh. It's stuck again.

*T 01:19:57:07 Narrator: Coming up, when the EXT Pizza 73 store *E 01:19:59:02 orders flood in CU order printing out *T 01:20:00:02 Sarah gets cheesed off CEO & Sarah working in kitchen with Paul's pizzas. Sarah; There's no cheese on the bottom here.

*T 01:20:06:27 Paul; It's panicky for CEO to camera me in the kitchen.

*T 01:20:09:03 Narrator; And later, EXT PP HQ years of company CEO pulling up in car and parking loyalty are acknowledged when CEO and Don in office undercover boss, Paul presents

*T 01:20:12:03 this man with an CEO and Don driving truck

*T 01:20:15:00 unbelievable reward. MCU Don emotional reaction. *E 01:20:20:10

END ACT THREE END ACT THREE END ACT THREE 01:20:20;08 BLACK BLACK 01:20:30;08 *T 01:20:33:16 Narrator; It's 11:15 EXT Pizza 73 and Sarah is gearing CEO & Sarah in kitchen up for the busy lunch period,but she's down on staff today and will be relying on Paul to help get her

*T 01:20:40:22 through the crunch. She thinks CU order printing he’s being filmed

*T 01:20:43:15 for a documentary and has no CEO & Sarah prepping pizza’s in idea that he is the CEO of her kitchen company on secret surveillance. Sarah; You're going to try this one now. So big spoon. Remember go like this. You also wanna make sure your sauce is even. See how it's thick here, thin here, thick here. You wanna make sure it's even. And also you went too far.You wanna grab the spoon and bring it back, okay? Paul; Oh really? It looks so easy but- *T 01:21:12:11 Should be very straight foward. I CEO to camera mean it's just sauce, spoon, and dough, *T 01:21:15:20 it's actually tricky to spread it CEO making pizza around.I found it challenging to do well. I gotta work

*T 01:21:19:06 on my technique. A lot. CEO to camera

*T 01:21:20:25 Sarah; Now, toppings. Much more than that. So, you're done that, so you want to take off the ring. Paul; Oh wow. Looks pretty good. Sarah; Let's get the pan for these. Paul; Already 3 more? Wow. Sarah: They're gonna keep coming.Your timing is too long.The pizza should take 2 minutes. Paul; The whole thing? Sarah; The whole thing.Now we're gonna work on pace.When I say go, go, go drop the toppings faster and move on to the next thing. Put them in both hands and spread like that. It makes it faster. Quick

*T 01:21:56:12 Sarah His pace was a little bit Sarah to camera slower.

*T 01:21:58:05 I realized when I was taking so CEO & Sarah in kitchen prepping long, pizza it's just not cutting it. CEO to camera

*T 01:22:01:15 Sarah; There's no cheese on the CEO &Sarah in kitchen prepping bottom. pizza Paul; It's only top cheese on American pies isn’t it? Susan; Top cheese, but top cheese's the base and then there's top cheese on top of the base. Paul; I was not gonna make the mistake of putting the wrong cheese on the bottom, but I completely left out the cheese entirely.

*T 01:22:15:09 That was a pretty major mistake. CEO to camera

*T 01:22:16:17 Sarah; And I want you to do it CEO & Sarah in kitchen faster. Paul; Okay It's defnitely busy and panicky for me in the kitchen.

*T 01:22:24:21 I'm sure she's glad I'm not in CEO to camera there now because I'm definitely costing her money and business.

*T 01:22:30:12 Narator; With the lunch rush over, CEO & Sarah sitting in kitchen Paul finally gets a breakand uses area it as an opportunity to get to know more about his valuable employee.

*T 01:22:38:01 Paul; So this is a picture of your CEO perched at Sarah’s dad here? workstation. Sarah seated Sarah; This is my picture of my dad. My dad was actually one of the first guys in 1980s to be asked to purchase a franchise. He started with nothing, he came here with nothing and this provided for our family. This is why we are where we are. Everything I've learned is from him.I see myself doing this forever until my dad's age, you know? Paul; You get any time off? Sarah; This takes up a lot, especially weekendsmy friends know me by now they will not ask me to go anywhere on the weekend.I try to make time here and there. I like to longboard, snowboard, play soccer. Paul; If you could make any changes you wanted to,your store and the whole Pizza 73 chain, do you have any ideas about what to do better? Sarah; Well then you know marketing and commercials but I want to get more deeper then that. I like to be community based.

*T 01:23:26:28 I want Pizza 73 EXT soccer match to have a soccer team-- Paul; For like kids wearing the jersey and things and get the name out? Sarah; It'd be fun for kids, sponsor a team, I would love to coach it myself. Paul; Good idea Sarah; I'm gonna bring it up

*T 01:23:38:16 probably next meeting CEO perched at Sarah’s and see what they think. And go workstation. Sarah seated from there. *T 01:23:41:08 Paul; I think ideas like that are CEO to camera just great.

*T 01:23:43:15 I'd like to hear more from her. CEO and Sarah shake hands Thanks a lot. Sarah; See yeah, Gavin. CEO leaves

*T 01:23:50:25 Paul; I had a super time with EXT hotel dusk Sarah she was a great coach and she just lives and breathes CEO on bed in hotel room Pizza 73 and she's only 23. I think the fact that her father had such an impact in her life I draw real parallels to that

*T 01:24:02:05 draw real parallels to that with CEO on phone in hotel room my own father and certainly my father in law and what he's done building the company as the founder. The company is all about family on so many levels and it really is a common denominator. I miss them a lot,

*T 01:24:14:02 my litle kids CU CEO on bed in hotel room are I'm sure wondering where I am and it's gonna be great to get back and see them. EXT hotel CEO through window Yeah I miss you too so much.

*E 01:24:24:18 Narrator: Coming up... Ext PP HQ

*T 01:24:25:22 After a sleepless night CEO leaving hotel room wondering about the future of his CEO & Ayed delivering pizza company Paul hits the streets.

*T 01:24:30:20 Paul; was wondering if you'd take CEO delivering pizza the box?

*T 01:24:32:21 Narrator; And later, will he call it PP truck a day after tackling the CEO unloading crates of soda companies most exhausting gig.

*T 01:24:39:20 I think *E 01:24:43:00 I'm getting tired.

END ACT FOUR END ACT FOUR END ACT FOUR 01:24:43;05 BLACK BLACK 01:24:52;28 *T 01:24:56:01 Narrator; On the other side of EXT hotel Edmonton Paul is getting ready to CEO in hotel pacing join the staff at a 3rd pizza store, Putting in contacts but he's had a restless night, life on the road and the pressure of keeping up appearances is beginning to take it's toll. *T 01:25:09:21 Paul: I'm missing my family CEO in hotel room and my old life,but I'm meeting great people who are teaching me about what it really takes to run the company.

*T 01:25:16:24 Narrator: Pizza Pizza makes 10 CEO leaves hotel room and drives million deliveries a year, away

*T 01:25:19:26 and today Paul is going CEO driving to hit the streets. Paul; The most

*T 01:25:22:20 frontline role that most of our Ayed preparing to take our pizzas customers see is that person at the doorstep so it's an important role for us.

*T 01:25:30:02 Drivers have to be fast and Ayed delivering pizza efficient so pizza is delivered promptly to customers,

*T 01:25:33:01 hot and ready to serve. EXT Pizza 73 sign

*T 01:25:36:13 And franchises must run like Pizza kitchen at work clockwork to avoid unnecessary costs and wastage.

*T 01:25:42:01 It's especially important for guys packing up to Pizza 73 go because phone in orders CU Pizza boxes waiting for pick up *T 01:25:46:08 account for 90% of their Speeded up pizza delivery counter business.

*T 01:25:49:19 This morning he'll be CEO walking into Pizza 73 working alongside Ayad. Ayed comes out of door

*T 01:25:52:15 Ayad; I'm Ayad. CEO greets Ayad shakes hands Paul; Hi I’m Gavin *T 01:25:53:08 Hi I'm Gavin. Nice to meet you. Ayad hands CEO uniform Ayad; I’ll see you in a bit Paul; Thank you *T 01:26:01:03 Narrator; With so many Pizza 73 CEO and Ayad get into car to leave stores in Edmonton Ayad's store Driving shots operates within a 15 block radius.

*T 01:26:09:20 Paul; How are you? CEO & Ayad delivering pizza Customer; Thank you, oh man that's hot. Ayad; Thank you very much enjoy. Customer; Thank you. *T 01:26:22:00 Ayad; That wasn’t hard eh CEO and Ayed get into car drive You have to enjoy it, away what you're doing. If you hate Driving back to Pizza 73 get out your job you can't be there even car two days. Paul; How much you spend on gas? Ayed; Normally $25 a day.

*T 01:26:30:09 Paul: Wow. 2 shot CEO & Ayed *E 01:26:31:05 Narrator; Like all of their delivery guys, Ayad doesn't have the security of a regular pay cheque, he gets by on a percentage of food delivery charges and tips. The more pizza he delivers and the more hours her puts in the more money he makes. Ayed; Sometimes I'm making money, sometimes it's nothing. Narrator; It's a challenge for the young father who immigrated from Iraq. Paul; Is that your son? Ayed; Yeah. He's 3 1/2? He's big one. Nothing more important-- Paul; Important than your kids. Ayad's nice to work with he sort of

*T 01:27:07:23 seems like a very calm, balanced CEO to camera principled guy from what I can tell already and he seems to like what he's doing, he knows how to do it.

*T 01:27:16:24 Paul; Said you have to like what CEO & Ayed at pizza counter you do I can tell he cares for the people here, the boss and that's nice.

*T 01:27:22:10 You gotta make the food right, CEO to camera the pizza's have to be perfect but if it's not delivered in a nice way the service is absolutely critical in a nice way the service is absolutely critical so I think that the fact he has that attitude is key.

*T 01:27:39:23 Pizza being cut, going in box, Ayed takes, puts in bag, gets into car with CEO Narrator; Through rain, shine, EXT Pizza 73, Driving shots sleet and snow Ayad is always on call but now it's Paul's CEO & Ayed delivering pizza turn to stand and deliver. Paul: Hello it's Pizza 73. I was wondering if you'd take the box? Here's your food sir. Ayed: Give him his card back. Paul; There you go.Thank you very much, enjoy your pizza bye. Thank you very much-- Okay have a great day. Thank you buh bye. It’s certainly a

*T 01:28:04:14 few more things to manage than I CEO to camera thought.

*T 01:28:09:16 I’m learning the ropes here.I CEO with Ayed delivering pizza know the process obviously but to go out and do it, it's a little bit of a juggling act actually to do well

*T 01:28:16:20 and Ayad does it very well. CEO to camera Tougher than I thought.

*T 01:28:21:27 Paul; So you were saying CEO & Ayed gets out of car you came from Iraq? Ayed; Yup, in 91-- LS EXT Pizza 73 CEO & Ayed leaning against front *T 01:28:33:16 Ayed; After the Gulf War, because 2 shot CEO with Ayed *E 01:28:34:28 there was uprising over there against the government. So I just decided to leave Looking for a better guture. Paul; Is it tough to leave? Ayed; Well you’re not allowed to leave the country. If the police or army or something capture you they will kill you. Paul; Really? Ayed; So I walked with my two friends three days in the desert. Paul; 3 days! Ayed; Went to Saudi Arabia, crossed over there and I stayed in a refugee camp over there for seven years. Paul; Did they treat you okay or? Ayed; Once you’ve been in refugee camp you’re not allowed to go to the city. You’re not allowed to be free, you’re not allowed to be anything. Paul; You just have to stay there? Ayed; It seems like jail You can't talk to family , there is no phones-- Paul; Really? So they didn't know what happened to you, for that amount of time? Ayed; They know I left but they don’t know if I survived or not. Paul; Wow Ayed; Until the day I arrived in Canada, then I called them. For me it’s the best country in the world. Paul; That's a pretty amazing story man. Ayed; You take a chance right? Paul; My life's been pretty uneventful compared to you. Everyone has there own problems, like maybe if you listen to another story mine is nothing. Paul; Everyone has their problems but it's so relative it pales in comparison to what he would've gone through you know what's going on

*T 01:29:41:26 at the stores to some level and in CEO to camera the office buildings and head office but at the driver level you don't get to know these people *T 01:29:44:23 so it's interesting for me to finally CEO and Ayed shake hands, leaves get out and see what's going on and meet some people.

*T 01:29:54:16 Really inspiring. CEO to camera

*T 01:30:00:17 It was a wonderful experience EXT Eastglen Inn working with Ayad and he seems

*T 01:30:03:10 like he's a completely CEO to camera unflappable guy I think if you had the most unruly customer in the world at the doorstep he would just still be

*T 01:30:09:12 As polite as ever totally genuine, Ayed walking on street totally calm, at peace with himself

*T 01:30:12:13 you just gotta enjoy spending Ayed driving time with this guy so it's

*T 01:30:15:27 really kind of inspirational and EXT hotel CEO in window humbling.

*T 01:30:23:09 Narrator: Coming up, CEO and Don in truck cab driving Paul gets placed on the Truck driving shot graveyard shift and it's back CEO offloading truck breaking work.

*T 01:30:29:14 And later Car pulling into car park how will Susan, MCU Susan sat at desk Sarah, MCU Sarah sat at desk Ayad and CU profile Ayed Don react when they find out that MS Dona at desk CEO enters their Gavin

*T 01:30:34:07 is not the man MCU Ayed at desk smiling *E 01:30:40:10 he claims to be. MCU Susan at desk smiling MCU Don at desk smiling LOGO END ACT FIVE END ACT FIVE END ACT FIVE 01:30:40:10 BLACK BLACK 01:30:50;05 T 01:30:50:23 Narrator: Paul Goddard operates CEO walking towards camera the nation's most successful EXT PP HQ pizza chain

*T 01:30:53:29 but to maintain his market Various PP kitchen and restaurant position shots

*T 01:30:57:08 he's gone undercover CEO greets Ayed to expose company flaws. CEO greets Susan

*T 01:31:00:16 Everything is EXT PP store front under scrutiny Pizza prep from dough to Dough machine deliveries. CEO & Ayed delivering pizza

*T 01:31:05:02 In the process he's CEO in dough factory wiping brow getting a surprising wakeup call CEO & Sarah making pizza and

*T 01:31:08:19 finding out who CEO & Susan with dough boxes *E 01:31:11:11 really runs his CEO & Sarah looking at photo business. Ayed gets out of car.

*T 01:31:14:02 It's the dead of night and CEO putting on jacket in hotel Paul has been asked to report to CEO leaves hotel driver Don.

*T 01:31:19:10 Paul; I'm not usually at the office Ext PP HQ night at this time I do late nights but not till

*T 01:31:22:18 2:30 so this is quite an CEO to camera experience to be here in the middle of the night.

*T 01:31:27:29 Narrator; Its an opportunity for Truck driving across camera the CEO approaches truck pizza boss to find out if their current system using independent truckers for deliveries is working properly.

*T 01:31:35:29 Don; How you doing Gavin, I'm CEO & Don meet at truck. Don. Continue to chat, then walk into Paul: Hi I’m Gavin warehouse Don; Have you ever been in a truck before? Paul; Not really Don; You’re in for a treat Paul; Okay Don; You’re in for a real treat. Paul; I know there's lots of stuff you load on the trucks and I know there's lots of stuff you load on the trucks and off the trucks and some of it's pretty darn heavy I gotta make sure I don't pull a disk in my back.

*T 01:31:58:07 Narrator; Don has an aggressive CEO follows Don into warehouse schedule of deliveries to get Load dough bins full of dough through, it's their dough and pop night so he's wasting no time putting Paul to work lugging around dozens of hefty dough bins like the ones he packed earlier in the week for Susan Paul; I'm a physically fit guy but this was hard, it was really quite onerous to do that, every night would be uh

*T 01:32:15:13 every night would be—It’ll CEO to camera certainly

*T 01:32:19:14 keep you in shape. CEO with dough bins

*T 01:32:25:03 Paul; How long you been CEO gets into truck cab, truck doing it for? pulls out, driving Don; Pizza Pizza? Paul; Yeah Monday's starting my 20th year and Tuesday's my 30th wedding anniversary. Paul; Is that right, one day later? Don; Driving a truck's not on the top of my list. I'm not a 'truck driver' truck driver, it's just about making a living I'm a farm boy. Paul; Are you? It's just farming-- Don; No, too hard now it just takes too much money. Don; Let the games begin.

*T 01:32:55:17 Don; Open the door and stay CEO & Don Open truck door and behind it in case something falls offload out at you. Paul’ Got ya. Don; It has happened.

*T 01:33:05:21 Narrator; For Paul it's going to be Don throws soda crates down to a hard day's night this is the first CEO to offload of 16 big deliveries and he's already exhausted. Paul; How do you know which ones to, how many to have of each one? Don; Just like a grocery list.

*T 01:33:19:06 Paul; Gotta kick it fast eh? Uh oh CEO struggles with pile of soda Caught on the Coke crates. machine ironically. Takes delivery into restaurant Just popped a can oh that's not good. At least it's only one.

*T 01:33:50:15 Don; Some stores keep the pop Truck drives away in the cooler. My average day's 10-12 hours but that's truckin'. I go home

*T 01:33:59:01 I sleep for a couple CEO with Don in cab, driving shots hours, wake up I usually pick up my daughter so my wife can stay at work she'--s in a special needs program. Paul; You're wife? Don; No my daughter. Paul; She's there all day? Everyday? Don; it's called CLASS Community Living Association,they teach her how to cook, and to shop-- Narrator: Don works the night shift so he's free to take care of his daughter during the day. Paul: He's sacrificed a lot himself for the benefit of his kids and his family it shows he really cares a lot about everything he does, his family, his job.

*T 01:34:39:10 Narrator; Don only has a 5-10 GO pro shot from side of truck minute drive between drop offs so Paul

*T 01:34:42:20 won't be able to take a breather. CEO delivering dough boxes *T 01:34:45:00 Paul; Yeah, you don't need to go CEO walking along side of truck to the gym after this job man, wiping brow

*T 01:34:48:00 Don; I mean I could do a little bit Don on truck pats belly *E 01:34:50:08 here. CEO crashes sac trucks on way out

*T 01:34:53:04 Paul; There's still a number of CEO to camera stores to hit still so definitely gotta conserve my energy a little bit.

*T 01:35:03:25 CEO gets back into cab Paul; How'd you find this Driving stuff versus the farm, like back on your farm that's I know pretty hard work? Don; I'd rather bail hay. Paul; You think you'll ever get back to the farming? Don; No I gave up that dream a long time ago, got wiped out in 87, it started to rain and rain 30 days of rain and the Nottawasaga River backed up-- Paul; Really? Don; Put her under 5 feet of water. Paul; So you lost your whole crop? Don; I lost $280,000 worth of crop. Paul; Holy cow. How could you forecast that, is that like-- Don; That’s farming

*T 01:35:34:26 Paul; Think I'm getting tired. CEO with Don at another delivery *E 01:35:36:06 Don; Tired? Holy cow tired? unloading truck Paul; The day's just getting started right? Oh mama! Don; Reach from behind. CEO tries to pull back the soda Paul; One more time

*T 01:35:57:12 Paul; I'm starting to get the feel CEO to camera *E 01:36:00:07 for it a little bit. Pulls back the sac trucks loaded with soda *T 01:36:06:08 Knew that was gonna happen. Wheeling soda round bend all spill

*T 01:36:09:05 Don; Let's go to the next one CEO and Don at truck have some more fun,I need a few more laughs.

*T 01:36:16:05 I’ve only worked with him a few Truck pulls away hours, but what he did he tried. *T 01:36:19:22 We've had people come to the Don to camera commissary and leave after the second store going I can't do this job

*T 01:36:22:17 but he stuck it out! Truck pulling away

*T 01:36:27:00 So what are you doing now? Driving shots Paul; I'm kinda looking for something now for almost a year.

*T 01:36:32:09 Don; Make sure I get your full CEO and Don INT cab name, phone number,

*T 01:36:37:16 if something comes up-- 2 shot CEO & Don Paul; I appreciate it. Very kind of him, I felt

*T 01:36:39:17 surprised and grateful CEO to camera

*T 01:36:42:00 and appreciative that he'd take CEO to camera the time and ask for my name and number.

*T 01:36:45:16 Don; Well there's 18 trailers so Don to camera there's a lot of routes and people come, people go except me. I'm still here 20 years later.

*T 01:36:56:10 Paul; I really appreciate it. CEO and Don shake hands Don; You've been a good comedy relief for me today.

*T 01:37:00:21 Don; I was just looking Don stands at truck door with CEO at the time going,hmm only 7 stores behind I gotta get to work! I got lots of work to do. Don closes truck door *T 01:37:10:20 Its just an extremely physical CEO to camera job day in and day out and also just the importance of being accurate they gotta count things make sure it's right,

*T 01:37:16:19 I like the way he's handling it with Driving shot a lot of accuracy.

*T 01:37:22:12 Narrator: Coming up Paul EXT PP HQ CEO arrives and walks summons his staff to in headquarters CU Susan sitting where he will reveal CU Ayed the shocking Don at desk truth about CEO walks into office Susan seated who he CEO sits really is. MCU Ayed at desk Don, head in hands *T 01:37:29:15 Susan; Oh MCU Susan at desk

*T 01:37:30:04 Sarah; How did I not-- CU Sarah at desk *E 01:37:34:15

END ACT SIX END ACT SIX END ACT SIX 01:37:34;20 BLACK BLACK 01:37:44;20 *T 01:37:46:10 Narrator; It's the end of the week EXT PP HQ and Paul Goddard is returning to CEO pulls into car park gets out his job as CEO of Pizza Pizza. and walks into HQ CEO walking through HQ *T 01:37:52:02 It's time to report back to his Execs walking into boardroom sit, executives. CEO comes in and sits

*T 01:38:04:00 Paul; Well it's been quite a week. CEO & Execs in boardroom Exec; Did you actually make some pizzas, deliver some pizzas? Paul; I did both. It was tiring, I dunno if I could handle another day. I learned lots and the #1 learning really was

*T 01:38:13:17 we've got some fantastic people Reprise Susan, Sarah, Ayed and out there. Very committed to the Don company, to their careers and made me even more Enthusiastic and optimistic that CEO & Exes in boardroom we can take both brands to the next level because we've got this great foundation. I think it'd be great for us to get out there more. In different roles and opening up lines of communication and spending some time on the front lines listening to these people. I think there's great opportunities to learn from this experience that I've been through and make changes and do a better job.

*T 01:38:40:01 Narrator: The people Paul Car drives through car park, worked along side Don/Ayed gets out Susan walks in HQ have been called Sarah walks into main entrance into head office.

01:38:44;17 They're on edge, Susan walks into large CEO office *T 01:38:45:22 worried that they might be Don sitting at desk

01:38:46;16 reprimanded, Sarah sitting at desk *T 01:38:47:17 but they're about to meet CU profile Ayed

01:38:49;05 with a familiar CEO feet reflection 01:38:50;02 face CEO walking into room with Susan Back of Sarah seated CEO walks round *T 01:38:52:17 Paul; Hello, Don. What's so Don seated at desk, CEO sits funny? opposite

*T 01:38:55:21 Ayed; You look much better. MCU Ayed sitting at desk

*T 01:38:56:22 Paul; Do you recognize me? CEO smiling seated at desk

*T 01:38:58:03 Sarah; Yes Sarah seated at desk Paul; You do? Sarah; Yeah.

*T 01:39:00:16 Paul; I'm actually Paul Goddard-- CEO smiling seated at desk

*T 01:39:01:21 Susan; Oh Susan smiling seated at desk

*T 01:39:02:15 Paul; --and I'm the CEO of Pizza Don head in hands Pizza 01:39:04;28 and Pizza 73. CEO talking sat at desk

*T 01:39:06:13 Sarah; That's interesting. Sarah seated at desk

*T 01:39:07:01 Paul; It's really nice to meet you. CEO leans across desk to shake Ayed; Nice to meet you too. Ayeds hand Paul; As myself.

*T 01:39:10:19 Don; I've heard of you, Don seated talking to CEO heard lots of you.

*T 01:39:12:23 Paul; Did you have any idea? CEO talking seated at desk

*T 01:39:14:04 Sarah; I'm not gonna lie I didn't. Sarah seated

*T 01:39:16:00 Susan; No, cause I've never seen Susan seated you before.

*T 01:39:19:00 Don; So that was that dazed look Don seated, CEO laughing, Don in your face. reacting Paul; Well that's just how I normally am actually. ...hi, it's me. Don; A little bit of a delay? Paul; Yeah, there was that little bit of delay.

*T 01:39:29:20 Paul; For both of us actually it's CEO talking Sarah opposite, CEO our family business, right? Your with Sarah. Reward sequence in dad, who I've met actually, I office know we talked about. It'd be nice to meet him sometime I know I've met him. I really was quite nervous that you might recognize me actually. Sarah; How did I not? Paul; It was a great experience for me honestly and you really inspired me and impressed me at every point. Sarah; Thank you. Paul; I wanted to recognize you for that. The first thing I wanted to do was give you $5,000 towards a community sponsorship of a kids soccer team, which was your idea. Sarah; Oh my goodness, that is so, I have no words. Unbelievable, honestly, like I'm really grateful for everything, like wow. Paul; It can be your baby to run, maybe you can even coach, Sarah; I dunno I certainly would love to. Paul; I know you also talked about your love for snowboarding and so you've made a lot of sacrifices for the sake of your business and you've been extremely successful as a result you've given up lots of time with family and friends. What I want to do is give you $5,000 towards a really big snowboarding trip for you and three friends anywhere you want in North America. Sarah; Wow. Paul; You deserve to kind of kick back and have some Sarah time, some fun with your friends. I know you'll have to work out your schedule. Sarah; Yeah definitely. Paul; We'll work it out.

*T 01:40:48:09 Sarah; I'm really excited. I don't Sarah to camera even know what to say like. I've never had

*T 01:40:53:16 any of these opportunities and Sara shakes CEO’s hand, both walk they all just came, you know. So out of office I'm almost

01:40:56;08 taken back. I'm really looking Sarah to camera forward to what's gonna happen next. *T 01:41:00:18 Paul; I wanted to go undercover WS 2 shot CEO and Ayed at desk and truly see what its like to be a in office. driver and what service our CU on CEO and Ayed back and customers are getting. I was forth. Rewards sequence really impressed at every turn, WS CEO and Ayed shake hands you're doing a fantastic job. Ayed; Thank you. Paul; I actually can't honestly imagine you in a situation where you actually do loose your composure. Ayed; No I don't. Paul; To me you seemed utterly unflappable and I have the greatest respect for you. Ayed; Thank you. Paul; We're both fathers, and we both have little boys. I actually want to give you $10,000 as an education fund for your son. Ayed; That would help a lot. Thank you. That's too much, but thank you. I might be a really calm person.

*T 01:41:39:09 Ayed; But sometimes to hide your Ayed to camera emotion, it's you need to do that.

Sometimes you can't hide it Aye seated across from CEO in office 01:41;41;01 Ayed; to hide your emotion just Ayed to camera let it go out. *T 01:41:47:25 Paul; There is one more thing. I'd Ayed seated across from CEO in like to find a way to reunite your office family. The option to take your son, take him to Iraq and see his roots and meet your whole family. Ayed; I haven't seen them for twenty years. Paul; Return trip, business class okay? You deserve it and your son deserves it. Ayed; Thank you very much. Paul; Done a great job, you're a role model of what a driver should be and a customer service person should be.You know, we'd be far, far worse off without you.

*T 01:42:14:05 Paul; I really wanted to learn CEO seated across from Susan at how our dough plant worked. It's desk in office Reward sequence running very nicely thanks to you and the other people in there. I was very inspired by your dedication and your professionalism. So really as a gesture of thanks to you, we are going to create a company policy, to get everyone in the dough room four therapeutic messages a year. To deal with sore back and you're standing on concrete all day, you make it look easy, but it's not easy. I was also really inspired by your true love of learning and your interested in alternative and holistic medicine and how serious you are about that and I'm going to send you on a holistic learning retreat at Hollyhock which is on Cortez island in BC. One of the best alternative medicine, holistic destinations in Canada. Susan; Thank you so much. Paul; I love having you here I want you to be a team member forever, but if you choose, you know I'm gonna go do holistic medicine, this is my path, then know what? I wish you all success. Susan; I'm in shock, I can't even speak.

*T 01:43:08:02 Blah, blah, blah. My mouth is Susan to camera running off yesterday and today it's like I'm trying to find words in the English language.

*T 01:43:15:29 And hopefully I can look back CEO hugs Susan later on in life and maybe come back and pay visit here

*T 01:43:19:07 and work with the people here Susan to camera and offer what I have to offer from what I've learned because of what they've given to me. I just wanna say thank you. Thank you so much, I was not expecting this. And I'm so happy. Blah, blah, blah.

*T 01:43:36:25 Don; I guess you don't wanna CU Don sitting across from CEO start Tuesday. Reward sequence Paul; I'm amazed you asked me for my number after I slowed you down. That was very generous of you. Don; So what number? Paul; My real number! Don; Oh that's your real number, okay. Paul; It's just if you called it'd be someone other than Gavin. Before I forget happy 20th anniversary for being here. And thank you so much for 20 years. And also happy, 30 year wedding anniversary. Monday. More importantly-- Don; Monday, and I won't forget. Paul; I wanted to thank you and I wanted to do a couple things. Number one Pizza Pizza wants to make a $5,000 charitable contribution to your daughters special need program, help out with that okay? The other thing I wanna do is you're working extremely hard and for many years you have and you put your family first at all occasions. And to help you out, I'm gonna have Pizza Pizza take care of one year of your mortgage payments. To help you get to retirement earlier and get fishing more often. And see your family okay? Don; I don’t know what to 01:44:40;13 Say I'm just overwhelmed. Don to camera That was sneaky.

*T 01:44:46:12 Don; Sorry. Don seated across from CEO Paul; I really appreciate what you've done for the company and for your family you deserve it.

*T 01:44:51:20 Don; If the back wasn't hurting Don to camera I'd be cart wheeling down the hallway all the way out to the car.

*T 01:44:56:16 I don't know what to say Don shakes CEO’s hand I'm too overwhelmed still.

*T 01:45:01:10 I'll actually do a couple of cart Don to camera wheels on my way out. Just slow ones.

01:45:06;17 BLACK BLACK 01:45:07;06 Susan epilogue 01:45:13;06 Sarah epilogue 01:45:19;01 Ayed epilogue 01:45:24;18 Don epilogue 01;45;30;12 CREDITS CREDITS