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Heuristics Evaluation

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Heuristics Evaluation Heuristics UI KIT Animations: Good, no problem. Just two different speeds Buttons: Page Buttons: Primary, Secondary (two - one bolded, one not), Tertiary, Navigation Buttons: Back Buttons (1,2 lines), Orange Button (Save Changes), Travel Ready Button Navigation Tabs: 1 Tab Alert Buttons: Are actually Tabs with alert icons, orange background Navigation Pill Buttons: Default and Selected (Orange) Modules Admin Control Buttons - Smaller buttons - three. Two look disabled (edit and delete), Add is “Secondary” look Overall: Too many button kinds, different orders, can’t differentiate between primary and secondary Form Elements: Text Fields: Error state has different font Checkbox: Red checkmark - is this error state? Regular state not shown? Radio Buttons: - are they usually defaulted? 2 states. Regular and Error Calendar - Input has different Font Type Search Field input has different font-type than Calendar and Text Fields Tool Tip: Two variations - one with text on left, the other with Link that reads “Tool Tip Trigger” on right/ Header Elements Navigation Bar (global): Several Font Faces, Sizes, and Types Navigation Bar: Needs Attention (global) - Surprised this isn’t same color as Error Fields PNR Header (global): Several Buttons, font faces, sizes, types, colors PNR Navigation Bar (Header): Is the “x” in search field off just in this UI kit or also in Aero? Tab/Pills (global) - Confusing to user between global tabs, navigation tabs, tab/pills, accordions Icons Few icons have several treatments (add, add hovers, alerts, arrows - expanded, not expanded, right, left, etc.; close) planes/flights ; NEEDS TO BE MORE UNIFORM Are these buttons or icons? Messaging Customer Messages: When checkbox is clicked, three buttons of same exact style Create New Flight Message: Agent Sign and Flight # have different font than Message Message Center: When checkbox is clicked, three buttons of same exact style Messaging: Message with Lots of text- is this scrollable? Prompt Variations have more height when needed Error Tray (global) - animation of clicking on “drawer icon” part is strange. what is the purpose of it? Modules Module Admin Controls in Header (global): Are Edit and Delete disabled or secondary? I can’t tell Modals Flyout with left arrow: has no x/close icon like the center and right arrow ones? Navigation: So many forms of tabs and pills Expand-Collapse So many variations between actual entire modules, and between accordions Tables - four kinds - Striped, Not-Striped, Scrollable/Not-Scrollable, with Hover and Buttons/Admin Controls Header Success (also in Messaging - Messaging): “Changes Saved, but Out of Sync” - there should be another color for an “error” still exists Example Modules Loyalty Programs - Striped, different fonts (sizes, typeface, weight), 1 with numbered pagination, other with Expand/collapse bar Itinerary: Space in between each Flight/line item; blue square plus sign as expand collapse b/w each flight/line-item; two primary CTAs next to each other (Manual Sell, Availability); 1 with pagination, other with expand/collapse Tickets: Several fonts, font weights, sizes, types, multiple , 1 with pagination, other with expand/collapse ————————————— ————————— ————————— ——————— —————————— Advanced Search: Pagination is different? “Next” link ; Also example is confusing? Need real-life example and explaining (Looks a lot like Itinerary Module?) Basic flight search in flyout: should have x/close icon. Right? Manual Sell - Input fields have different fonts Bag Management: Add Additional CTA - Intuitive? “Add Another bag?”; Media Bag? Miscellaneous Items with Fees- Should show prices; Modify Checkin-Landing Page - Available Travel Options: Right Gold Arrow indicates “next action”/proceed with flow. This icon is also used to navigate left and right Money Management - Collect Payment - CC Error: Does Error state indicate reason why declined? Collect Payment - Check- What is Check Manual Authorization? What is DL Manual Authorization? Checkin - Money management - Full Refund; “Reason (required) Enter authorizing Sales VP names.” Is this the reason? If so, change label. Security - Post APIS - International Paper Ticket: Traveler Meets Requirements/ Travel Does not Meet Requirements - Placement changes based on disabled “meets requirements’ Also, TDC does not include “Traveler” in CTAs Self-Tag - Estimated Departure Time Transaction Modal - Verify Estimated Departure Time. Why is this allowed then if outside eligible window? Self-Tag Bagging - Why is the font in red? Indicates errors SSRs - View All w Additional Notes: Additional Notes should visually look like it’s still part of SSR line item. looks like it’s in its own line. Electronic Document Database (EDD) - Tax Information - Tax Code - do they need to look these up? Receipts and Refunds: Which of these are required? If any, should indicate Flight Information: Why are some laid out different than others? Flight Close - UNREC List - Unseat Customers : Not selectable? What if they want to remove from list? Gates - Bags: What are attributes? What happens when you click on button? Oversale - Add Volunteers Modal - Give option to Split Volunteer? GENERAL Overwhelming # of Actions , buttons, drop downs, links (e.g. Checkin-Landing-Customer Table Busy Tables with Data Too many variations of customer lists, flight lists, etc Placement of Errors/Messaging vary - Colors of Errors very Placement of Buttons vary - Top right, Bottom Left, Bottom Right, (Order of them) Can’t escape/Cancel out of “Loading” status Can’t do anything else during “Loading” status How do you read these “Connection” lines? Do they refer to the flight below them? Advice: More Error Prevention (Gates, Lobby, PNR) - Show which info is needed; If skipping from one field to next in a search or something, give error prevention Illustrate where Errors are: “Wrong or Missing either Last Name, Flight #, or Destination Bag Management: Add Additional CTA - Intuitive? “Add Another bag?”; Miscellaneous Items with Fees- Should show prices Check-in- Bags - Bag Management - Modify Bag Routing: Adding new route and clicking on edit icon should have Flight Options - “Change” CTA once all fields are entered/changed, instead of Add, which adds a duplicative one with updated info. Change Seat: Why are these shown as available to choose from if you can’t choose them? Should not be available. Should be disabled , or have some state to indicate you can’t choose. Self-Tag - Bag cannot be Accepted - Opportunity to have “Ping Customer Service” button? “Want-to-Go” has “Involuntary in dropdown. This does not indicate the customer wants to go . Change label Is this an entire PNR? By Clicking “YES” does it check in one person or all? New Notes since 8/24/16 Availability Prev/Next Pagination Pre shows on first page - just reloads first page Next does not show on last page No #results displayed or #pages displayed Flights are not clickable Connection lines in orange are difficult to understand - separate line item? Why no expand/collapse Tool tip is question mark; Tool tip gets cut off Lobby > Results Itinerary: “Possible Oversale. See Recap for details” - what is Recap and where do I find it? Why is there no link to it? Customers Ready for Check-in - Nothing is clickable? Everything disabled? why? Lobby > Results > Itinerary > Get this FLIFO Modal: What does 0:4L mean? 4 mins left? What does 0:13E mean? 13 minute estimate? Segments in this modal are clickable (not always the case with other modules) Lobby > Results > Customers Ready for Check-in: Add Volunteers - Nothing happens when you click on (Is it bc not an oversale flight? If this is the case, why is being displayed as an option) Delete FF - No prompt to confirm!!! Seats - Unassigns Seats - No prompt to confirm!! Lobby > Results > Available Travel Options>Economy Plus Seating - “Return to Travel Options” should actually be “Return to Results” or something Gates: Why does “Awaiting Seats” have count, but not “Accommodated” and “All Customers?” Gates>All Customers>Inbound Connections (and outbound): Table is all wrong - Labels are incorrect checkboxes under each accordion should be radio buttons, if anything (or just whole bar to select), since you can’t select more than one at the same time, except by accordion level, which has different action options in CIA dropdown (Process Misconnects) Why is there no select all checkbox to process misconnects? More General Items: Lobby/Gates/PNR Search/Availability should stay highlighted to indicate where the user is in Aero Modals float to left, should be center Should be able to move modals around PNR G2K2R7 Daniel Becker UA626 SFO>ORD.
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