Department of Veterans Affairs Review of Alleged Data Manipulation at the Los Angeles VA Regional Office OFFICE OF AUDITS AND EVALUATIONS VA Office of Inspector General September 18, 2014 14-03736-273 ACRONYMS FY Fiscal Year OIG Office of Inspector General VA Veterans Affairs VARO VA Regional Office VBA Veterans Benefits Administration VSR Veterans Service Representative To Report Suspected Wrongdoing in VA Programs and Operations: Telephone: 1-800-488-8244 E-Mail:
[email protected] (Hotline Information: www.va.gov/oig/contacts/hotline.asp) TABLE OF CONTENTS EXECUTIVE SUMMARY ............................................................................................................. i Results and Recommendations ........................................................................................................1 Allegation Did Los Angeles VARO management instruct staff to falsify records to make it appear that documentation to support veterans’ claims was properly requested? .............................................................................................1 Recommendations ...............................................................................................2 Appendix A Management Comments......................................................................................4 Appendix B OIG Contact and Staff Acknowledgments..........................................................5 Appendix C Report Distribution .............................................................................................6 EXECUTIVE