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Enterprise Performance Management & Physician Practice Management The Newsletter of the Massachusetts-Rhode Island Chapter Volume XLV • Number 5 Healthcare Financial Management Association ENTERPRISE PERFORMANCE MANAGEMENT AND PHYSICIAN PRACTICE MANAGEMENT • Medical Scribe Solution: • Salary Negotiation Decrease Physician Burnout and Increase Revenue • HHS Initiatives to Address Massive Backlog of Medicare • Every Organization’s Nightmare Claims: What Hospitals and and Financial Ruin: Data Theft Physicians Should Know and Re-sale on the “Dark Web” x THE MASSACHUSETTS - RHODE ISLAND CHAPTER OF HFMA \ GRATEFULLY ACKNOWLEDGES THE 2017-2018 CORPORATE SPONSORS PLATINUM Bank of America Merrill Lynch • BDO, USA LLP • BESLER Bolder Healthcare Solutions • ClaimAssist, LLC • HBCS • LogixHealth PFM • PROMEDICAL • PwC • TD Bank • Verrill Dana, LLP GOLD Dubraski & Associates • Huron • Latham & Watkins LLP • Parallon Ropes & Gray LLP • * RTR Financial Services SILVER Action Collection Agency of Boston • Advanced Patient Advocacy LLC • Baker Newman Noyes Balanced Healthcare Receivables, LLC • BerryDunn • Deloitte & Touche LLP Gragil Associates, Inc. • Health Management Associates, Inc. • Healthcare Financial, Inc. KPMG LLP • MDS • Medical Record Associates • Phillips DiPisa P.V. Kent & Associates, P.C. • WithumSmith+Brown, PC * Half Year Sponsor On the Cover Advanced Patient Advocacy LLC 13 BerryDunn 15 BESLER 24 Bolder Healthcare Solution 30 ClaimAssist, LLC 26 BDO, USA LLP 18 Deloitte & Touche LLP 25 Dubraski & Associates 6 LogixHealth 9 Conference PROMEDICAL 5 Committee Members P.V. Kent & Associates, P.C. 28 The conference committees, from left to right: PwC 16 Linda Rowe, Kimberly Buser, Richard Russo, RTR Financial Services 29 Krista Katsapetses, Roger Price, Linda Burns, Jonathan Gorski, Miriam Jost, Jonathan Richman TD Bank 17 and Gary Janko Verrill Dana, LLP 7 WithumSmith+Brown, PC 15 2018 - 2019 OFFICERS & DIRECTORS Volume XLV Number 5 President HEALTHCARE FINANCIAL MANAGEMENT ASSOCIATION Garrett Gillespie, Esq. President Elect David Tolley Secretary Deb Schoenthaler CONTENTS Treasurer President’s Message 2018 Annual Social & Annamarie Monks, CHFP 4 I by: Garrett Gillespie, Esq. 19 Awards Night Within our industry, within I by: Kate Stewart our national organization, Immediate Past President and within our chapter, change seems to be the only Rosemary Rotty, FHFMA thing we can be certain of. Medical Scribe Solution: Directors 5 Decrease Physician Burnout Lori Burgiel and Increase Revenue I by: Andrea Caliri, M.D. Kimberly Carlozzi As a result, physicians are experiencing Karen Granoff burnout at a rate close to 50%, and this rate is increasing more dramatically than for Gary Janko other highly paid professionals. Karen Kinsella Thriving Under Fire Joanna Kroon 10 I by: Co-Chairs: Gary Janko, Krista Katsapetses, Roger Price The annual social and awards night is a Nan Jones chance to recognize colleagues and friends who have served the chapter and the national Roger Price organization. Jennifer Samaras, CRCR Salary Negotiation Jeanne Schuster. CPA 23 I by: Myranne Janoff, Julie DeSorgher Kate Stewart and Joshua Berg Salary is more than what you deposit each William Wyman IV, FHFMA week in your bank account. It is a measure of Thriving under Fire brought together security, of value, of self-worth, of success. expert speakers to address the incoming Ex Officio missiles impacting hospitals, community HHS Initiatives to Address Mas- health centers, health plans, and physician 27 sive Backlog of Medicare Claims: Erik Lynch organizations. What Hospitals and Physicians Gerald O’Neill, FHFMA Every Organization’s Nightmare Should Know John Reardon, FHFMA 12 and Financial Ruin: Data Theft I by: Rachel Weisblatt and and Re-sale on the “Dark Web” Gary Rosenberg Jerry Vitti I by: Derek Fisher, CISSP, CSSLP Any provider that has filed appeals from a Medicare claim denial is well aware of the How much would criminals pay for data on frustration and unfairness of such a pursuit. the “Dark Web?” Newsletter Committee Linda A. Burns, MBA, MHA, Consultant, Ambulatory Care & Physician Services, Linda A. Burns, MHA, MBA Consulting & Physician Practice Kate Stewart, Attorney, Mintz, Levin, Cohn, Ferris, Glovsky and Popeo, P.C. HFMA Advisor is a publication of the Massachusetts - Rhode Island Chapter of the Healthcare Financial Management Association devoted to keeping membership current on national & local healthcare financial topics. Opinions and views expressed in the articles and features of the publication are those of the author(s) and do not necessarily reflect the position of the Massachusetts- Rhode Island Chapter or The National Chapter of Healthcare Financial Management Association. Articles submitted are subject to editorial changes made by the committee. Article submis- sions, comments and requests for further information and advertising rates may be forwarded to: Linda A. Burns, M.H.A., M.B.A. or Kate Stewart, HFMA Massachusetts-Rhode Island Chapter, 465 Waverley Oaks Road, Suite 421, Waltham, MA 02452, [email protected] ENTERPRISE PERFORMANCE MANAGEMENT AND PHYSICIAN PRACTICE MANAGEMENT As I begin my tenure as the Chapter President for the Massachusetts-Rhode Island chapter of HFMA, I am struck by the ever present themes of change and evolution. Within our industry, within our national organization, and within our chapter, change seems to be the only thing we can be certain of. This year, Kevin Brennan, HFMA’s National Board Chair and CFO at Geisinger, has chal- lenged us with the theme of “Imagine Tomorrow.” As we imagine tomorrow for our local chapter, I want to share three key themes that the Chapter Board has considered as we think about how to offer value for you:: • We want to help you advance your career in two ways. First, we will offer you quality edu- cational programs that will provide you with the skills and knowledge to succeed in today’s— and tomorrow’s—healthcare industry. Second, we will offer you networking and social oppor- tunities to help you build broad and deep relationships in our evolving healthcare landscape. • Volunteering with the Chapter is a great way to meet people and to get the most out of your membership. We have diverse committees to match your interest and professional develop- ment, and you can right-size your level of commitment to match your schedule. • HFMA’s MA-RI members have evolved into a multi-stakeholder health care industry group. We will support that natural, coming-together process, which is taking place on a macro level in our industry, while at the same time continuing to offer quality programming for healthcare finance professionals. As we imagine tomorrow for our chapter, we look to new ways to communicate with our mem- bership. In the past year, we have increased our social media presence and continue to push out chapter announcements through LinkedIn and Twitter. On June 1, 2018, we took the next step in our communications plan by launching a chapter blog. The blog, which can be found at https://blog.ma-ri-hfma.org/, will be replacing the HFMAAdvisor as our communication tool with our membership. I want to thank all of our past editors and authors to the HFMAAdvisor (and its previ- ous iteration, MassMedia) for their contributions. I hope that you will find the blog’s content timely, relevant, and interesting. If you’re interested in contributing to the blog, contact us at admin@ ma-ri-hfma.org. I want to thank Rosemary Rotty for her leadership as Chapter President this past year. Our chap- ter had a fantastic year, including hitting our national performance metrics and winning four Yerger awards, and our success would not have been possible without Rose’s steady hand steering the ship. I look forward to continuing the tradition of excellence established by our past Presidents. We believe that feedback is the breakfast of champions, so if you have any feedback about speakers or topics you’d like to see, or if you have any other comments, please e-mail me at [email protected] We appreciate and value your membership. And if you haven’t had a chance yet, please renew! Sincerely, Garrett Gillespie, Esq. 4 HFMA Advisor, Issue 5, 2017-2018 ENTERPRISE PERFORMANCEENTERPRISE MANAGEMENT PERFORMANCE AND PHYSICIAN MANAGEMENT PRACTICE MANAGEMENT AND PHYSICIAN PRACTICE MANAGEMENT Medical Scribe Solution: Decrease Physician Burnout and Increase Revenue By Andrea Caliri, M.D. Physicians have years of schooling, advanced more likely to leave their current positions, and training, and an intense workload. They suffer this departure puts a large burden on the remain- from long hours, demanding pace, emotional situ- ing doctors, staff, and management. ations, and the pressure to see a large number of patients. As a result, physicians are experiencing A Rand study showed that the two factors that burnout at a rate close to 50%, and this rate is greatly affect physicians’ satisfaction are whether increasing more dramatically than for other highly or not they believe that they are providing a high paid professionals. Physician burnout leads to un- quality of care and whether or not they had a posi- happy physicians and patients, poor physician per- tive or negative “relationship” with their Elec- formance, and a strain on the medical practice as tronic Health Record (EHR).1 Factors that con- these physicians can create unproductive, stressful tributed to a physician’s ability to provide a high environments. In addition, these physicians are (continued on page 6) PROMEDICAL is a healthcare revenue cycle management company. Since 1995, we have proudly served
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