Callcenteranywhere Supervision Manager User's Guide
CCA_SM.book Page i Wednesday, July 26, 2006 1:25 PM CallCenterAnywhereTM Supervision Manager User’s Guide Version 7.1.7 CCA_SM.book Page ii Wednesday, July 26, 2006 1:25 PM ii CallCenterAnywhereTM Supervision Manager CCA_SM.book Page iii Wednesday, July 26, 2006 1:25 PM CallCenterAnywhere USER GUIDE The software described in this book is furnished under a license agreement and may be used only in accordance with the terms of the agreement. COPYRIGHT NOTICE USER GUIDE © 1998-2006 TELEPHONY@WORK, INC. All Rights Reserved. Released: 07/24/06 for CallCenterAnywhere 7.1 [R7M17S2] All intellectual property rights in the CallCenterAnywhere USER GUIDE are owned by TELEPHONY@WORK, INC. and are protected by United States copyright laws, other applicable copyright laws and international treaty provisions. TELEPHONY@WORK, INC. retains all rights not expressly granted. This document may not, in whole or in part, be copied, photocopied, reproduced, translated, stored in a retrieval system, reduced to any electronic medium or machine-readable form or transmitted by any means, without prior consent in writing from Telephony@Work, Inc., 4225 Executive Square, Suite 600, La Jolla, CA 92037. ALL EXAMPLES WITH NAMES, PROJECTS, COMPANY NAMES, OR COMPANIES THAT APPEAR IN THIS MANUAL ARE IMAGINARY AND DO NOT REFER TO, OR PORTRAY, IN NAME OR SUBSTANCE, ANY ACTUAL NAME, PROJECT, COMPANIES, ENTITIES, OR INSTITUTIONS. ANY RESEMBLANCE TO ANY REAL PERSON, PROJECT, COMPANY, ENTITY OR INSTITUTION IS PURELY COINCIDENTAL. TRADEMARKS Telephony@Work, the Telephony@Work logo, CallCenterAnywhere, the CallCenterAnywhere logo, Interaction Manager, Supervision Manager, Administration Manager, Network Manager, Mail Manager, Programmers Not Required and Integration-By-Design are the trademarks, service marks and logos of Telephony@Work, Inc.
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