Advances in Economics, Business and Management Research, Volume 157 Proceedings of the 8th International Conference on Contemporary Problems in the Development of Economic, Financial and Credit Systems (DEFCS 2020) Digital Transformation of the Russian Banking Sector in Terms of Pandemic Natalya Bykanova Daria Gordya Tatiana Ten Department of Economic Innovation Department of Economic Innovation Department of Information and and Finance and Finance Computing Systems Belgorod State National Research Belgorod State National Research Karaganda Economic University of University University Kazpotrebsoyuz Belgorod, Russia Belgorod, Russia Karaganda, Kazakhstan
[email protected] [email protected] [email protected] Abstract—The article discusses the issues of development environment – a lot of state and municipal services have been and implementation of digital technologies in the banking sector provided electronically. With the help of specialized sites or in the context of a pandemic. The concepts of “digitalization” mobile applications people can buy almost any goods, get and “digital transformation”, which underlie the training, have an interesting time (visit the online cinema, transformation processes of banking activity, are defined. The museum, library, meet friends and acquaintances in social authors have identified the most popular remote banking networks or messengers). channels during COVID-19 pandemic. The extent of the impact of the pandemic on the Russian banking industry and the main II. METHODS electronic banking products and services contributing to the transformation of the banking business are noted. Among the The research methodology is based on the materials of most promising are virtual and digital cards, the introduction of Russian and foreign economists on the problem under study.