NEW USER’S GUIDE 2017 A guide to using the MyCiTi bus system WELCOME TO MYCITI BUS SERVICE

MyCiTi has 42 stations and 600 stops in many areas of . You don’t have to live in these areas to use MyCiTi. You can catch the train, another bus or minibus taxi and then change over to MyCiTi for the rest of your journey. 3 reasons to use MyCiTi: 1. MyCiTi is reliable, buses operate to a timetable and over 90% arrive on time. 2. It’s also affordable, with fares that compare to other public transport services. 3. MyCiTi is easy to use once you know how.

USER’S GUIDE 2017 | 02 GET GOING IN 5 EASY 1 2 3 4 5 STEPS! GET YOUR CHOOSE TOP UP CHOOSE TAP IN, CARD YOUR PIN YOUR CARD WHERE TO GO TAP OUT

USER’S GUIDE 2017 | 04 GETTING YOUR CARD CHOOSING YOUR PIN

Everyone who wants to use MyCiTi needs to get a myconnect card. Children When you get your card, you will be asked to choose a PIN. This is because it’s also aged four and under travel free. A myconnect card costs R35 from a MyCiTi a bank card. Choose a PIN you can remember–you will need it every time you station or selected shops. load money on your card.

TIP: TIP: Visit the MyCiTi website www.myciti.org.za for a list of places where you can Keep your card safe because if you lose it you will lose all the money that’s buy your myconnect card and load value. loaded on the card.

USER’S GUIDE 2017 | 06 REGULAR USE OCCASIONAL USE Standard Mover Monthly Pass Off-Peak Travel (OPT)* Day Pass*

IDEAL FOR Cost-effective, Cost-effective, Exploring the city Fares and making Exploring at any regular travel regular travel over on weekends and small purchases time, on any day (save 30%) long distances public holidays

R35, R50, R60, LOAD OPT1 (R39) One-day (R94) Any amount (load R80 R100, R150, Monthly Pass OPT3 (R110) Three-day (R234) fees apply) R200,R300, R400, (R780) R600, R1000 OPT7 (R206) Seven-day (R514)

VALID FOR 1 month from 1, 3 or 7 1, 3 or 7 TOPPING UP YOUR CARD 3 years 3 years a date of your consecutive consecutive choice calendar days calendar days

Your next important decision is to choose what to load on your new card. You can load money for Standard fares or you can load Mover points, which save you 30% on the fares. Save even more by starting your journey outside the weekday peak(06:45-08:00 and 16:15-17:30). Unlimited travel (weekends and FARES Unlimited travel You can also save by loading a discounted travel package onto your card. Standard fares Mover fares apply public holidays) Unlimited travel at anywhere, apply (save 30%) and weekdays any time at any time during the off-peak TIP: Your myconnect card is like a wallet or purse–you can load two different products on your card at the same time. GET IT AT Station kiosks, Station kiosks, retailers, Absa retailers, Absa Station kiosks Station kiosks Station kiosks cash-accepting cash-accepting ATMs ATMs

*For prices of these packages including travel to and from the Airport, see www.myciti.org.za

USER’S GUIDE 2017 | 08 Denne West Denne East MAMRE Lord Caledon Crown Paradise Goedverwacht Enon

Frans al

Johannes th PM Louw 234a 234 Silverstream ella South ella Cent r ella No r

Mauritius P P P 233a 235 Atlantis Cemetery PELLA SAXONSEA Magnet Tsitsikamma Lisboa Kehrweider

Hermes 233 Deerlodge Newlands Knysna Insiswa

Saxonsea Clinic Montreal water Goede Hoop wood Montezuma 236 /T0 3 Grosvenor North Clea r

Fernande She r Valleyfield Kolgha T0 2 T0 2 Saxonsea Primary Brutus Charel Uys North Lagan Wesfleur Park Arion Malvern SHERWOOD

Human Kemp Koeberg Power Station Harrow Narcissus Caelian Edward Atlantis Carmel Le Sueur T03 BEACON HILL Dunker DUYNEFONTEIN Parkview Sampson Tortelduif Duynefontein Avondale Wesfleur Curlew Robinvale

Hoffe North etrus Reygersdal Swift P aldeck Gothenburg Hospital osperds W L Pelican Raymond 232 Swawel T02/T03 ATLANTIS Riebeeckstrand 230 237 Hoffe South 232a ROBINVALE Robben Flamingo Malgas Jacana Patrys Melkbosch Park Atalantes Colebrook Charel Uys Village Grosvenor Melkbosch Bengal Disa Marigold Kerria Primary Azalea Melkbosch Alberto T02 Dahlia Bottlebrush Acacia Atlantic Berzelia T0 3 Beach Brittlestar Melkbosstrand Starke Hol Bay Birkenhead Begonia Aloe La Paloma T02/T03 Charles Duminy Charel Uys South Tom Henshilwood Water’s Edge T0 3 Gerwyn John Dreyer John Van Niekerk Charles Johan Heyns

T0 3 Owen Johan Heyns Marine BIG BAY Matthews North Berkshire West 231 Radar Tryall Industrial Big Bay Neil Hare Charles Piers Oakland Hills Parklands Louwtjie Blouberg Blaauwberg Secondary PARKLANDS Rothman De Mist Sands Hospital Waterville Braselton 21 5 Woodlands Wandsworth EAST Cabin BLOUBERG Kleinbaai SANDS Nantucket Gie North West Beach Sandown Hamptons

Bokkombaai Humewood Devonshire Parklands Main North Dartford Morningfield Stirling Discovery Sandown East Usasaza Valderrama Wood North Chippenham Perlemoen Blouberg 213 T01d DUNOON Rise Ravenswood Dorchester d

Garden 21 4 Link Hampstead Parklands Main Shell Oakdale Dunoon Viola Gie Central Porterfield T0 1 St Johns Wood Wood Central Earlswood T01/T04 Seal d Parklands 216 Pinto Tritonia Table Parklands Main South College Killarney opham View Gie South Marine Circle P Echium Muscadel T0 1 Bitten Briza Merlot 217 Potsdam Circle East T04

oo d Refinery Sunset Beach T0 1 Gre y Dawn Esso First W Marconi

T01/T01d/T02/T03 nssen s

a Montague

Racecourse J Kunene Gardens Bolt yal

o Turf Club Drill SUMMER R Asco t GREENS

piri t Bosmansdam Omuramba Emerald T01/T01d/T02 Gousblom ean S

Crassula Venus c Democracy North Kiwu diso n T0 3 Phoenix Namer E Zastron O Milnerton Century Gate Soldier Quest Democracy Loxton West Loxton East Mansfield CENTURY CITY Sailors Green Milnerton Lighthouse South Estuaries Waterstone Studio Victoria Tijgerhof 26 0 TIJGERHOF WOODBRIDGE Woodbridge Sanddrift Waterview Boundary Central Park 262 ISLAND Lagoon Beach Madeira Waterford Waterfront Dreyer T03/T04 Oasis Canal Walk North Waterfront Zoarvlei 261 Narwahl Sheridan Century City Canal Walk South 104 Waterfront Vrystaat Grand Canal Silo RUGBY Fenwick Somerset Breakwater FORESHORE Section Conway 251 Bridgeway Hospital Loco Coronation Granger Nobel Century City Rail Square Neptune Salt River Rail North Green Amsterdam Convention Centre Salt River Rail Aquarium Mouille Point Granger Bay Paarden Eiland Marina Foreshore Civic Salt River Hall Thibault Centre Woodstock Spencer Square Biscuit Mill Kent Surrey T0 1 Stadium SALT RIVER 104 Dublin Upper Salt River Airport Lighthouse Upper Gallows Lower Loop Lower Long Lower Church Lawley GREEN POINT Wigtown Portswood Hill Alfred Riebeeck 1 Castle Russel Barron Davison 102 0

Hill Balfour A 114 Adderley Ben Skye High Old Fire CBD Rocklands Ellerslie Ravenscraig Nevis Way Level Station Mid Loop St Bedes Coronation West Coronation East Camberwell Strand Mid Long Upper Roodebloem Promenade Rhine SEA POINT High 105 Longmarket est Church ast London Firmount Albany Groote Kerk UPPER Jeff Masemola CPUT WOODSTOCK Darling er Street

Lower v The Castle Graaff’s Pool Sea Point The Glen Buitenkant District Six

Leeuwen Dorp Chester E Chester W Han o Boat Bay Arthur’s Irwinton Upper Mountain Roeland Sesame CHOOSING WHERE TO GO Sea Point Pool Clarens Fresnaye Aliam 103 D01 Kei Apple Disandt Upper Loop Upper Long Roodehek D02 Cassel Tramway FRESNAYE Kloof Michaelis Government Ave Nazareth Gardenia Queens Beach Lower Kloof Marguerite Sigwele Vuyani Ludwig’s Garden Annandale Gardens D04 Find where you want to go on the MyCiTi map. Every route has a number. You may Koosani Brevity Lane Belle Ombre Van Lower St James Riebeeck Reservoir Upper Buitenkant D03 Bantry Bay St Michael’s 101 Clifton Welgemeend De Waal Park 107 need to travel on two or more routes to reach your destination. Every station and Cotswold GARDENS Wexford Pama West Charles Mokoena Clifton 2nd Upper

oodford Upper Kloof tholl Orange Clifton 3rd Quebec W A Comrie Dal Kloof Nek Kerrem Clifton 4th Lower Rayden Molteno Montrose Highlands Herzlia Exner stop has a name. Find the stops or stations where you plan to change from one Maiden’s Cove Tafelberg Upper Tafelberg

CAMPS Prima Mfundisweni Steve Biko MyCiTi route to another. Whale Rock BAY Platteklip 11 0 Ravensteyn Horak 108 Fiskaal Barley Bay Chas Booth Makabeni Houghton MITCHELLS Ngcingcu D Nyembe Rontree 106 PLAIN Koeël Bay Rontree Susan Lower Camps Bay Khwezi Oudekraal Pontiac Tutu Mount Llandudno Rhodes Helgarda Valley Ncumo West LLANDUDNO Ruyteplaats Daphne 109 Imperial Lancaster Berg-en-Dal Figaro Oscar Mpetha Dibana Oxford Earl HOUT Scott TIP: Lower Victoria BAY Bontebok Northshore Military Spine Fishmarket Kuyasa Lindela aulsberg Atlantic Skipper angeberg Dolomites West Snowdon Dolomites East P Ruwenzori L Tafelsig Primary Hangberg Kapteinsklip If you have a smartphone or access to a computer then go to the MyCiTi Oceana 10.10.17 website www.myciti.org.za and use the Trip Planner to help you plan your

MyCiTi routes journey. Type in the stop or station you start at and the stop or station where T01 Dunoon - Table View - Civic Centre - Waterfront 108 Hangberg - Sea Point - Adderley 233a Atlantis - Saxonsea T01d Dunoon - Parklands - Civic Centre 109 Hout Bay - Imizamo Yethu - Sea Point - Adderley 234 Atlantis - Mamre you want to go and the planner will work out the best route with the bus times. T02 Atlantis - Table View - Civic Centre 110 Table Mountain 234a Atlantis - Mamre T03 Atlantis - Melkbosstrand - Table View - Century City 114 Sea Point - Civic Centre 235 Atlantis - Pella T04 Dunoon - Century City 213 West Beach - Table View - Sunningdale 236 Atlantis - Sherwood A01 Airport - Civic Centre 214 Marine Circle - Table View - Parklands 237 Atlantis - Robinvale 101 Vredehoek - Gardens - Civic Centre 215 Sunningdale - Gie Road - Wood 251 Century City - Montague Gardens 102 Salt River Rail - - Civic Centre Sunningdale - Wood Drive - Wood 260 Summer Greens - Woodbridge Island 103 Oranjezicht - Gardens - Civic Centre Melkbosstrand - Big Bay - Table View 261 Omuramba - Salt River - Adderley 104 Sea Point - Waterfront - Civic Centre 230 Duynefontein - Melkbosstrand 262 Century Gate - Century City Rail 105 Sea Point - Fresnaye - Civic Centre 231 Atlantis - Atlantis Industria East D01 Khayelitsha East - Civic Centre 106 Camps Bay (clockwise) 232 Atlantis - Avondale - Protea Park - Atlantis Industria West D02 Khayelitsha West - Civic Centre 107 Civic Centre - Camps Bay (anti-clockwise) 232a Atlantis - Avondale - Protea Park - Atlantis Industria West D03 Mitchells Plain East - Civic Centre 233 Atlantis - Saxonsea D04 Kapteinsklip - Civic Centre

Station Station with myconnect services Stop Stop only accessible in direction indicated Routes, stops and stop names are subject to change.

USER’S GUIDE 2017 | 10 GREEN • 1 beep means that your transaction was successful. • A green light will shine around the validator screen.

YELLOW • When there is less than R20 on your card, a yellow light will shine around the validator screen. • You will hear 2 beeps after you tap TAPPING IN, TAPPING OUT your card. • This means that your transaction was successful, but that you will When you go into a station you must hold your myconnect card against the need to top up urgently. validator. This is called a tap in. If you are at a bus stop, you also tap in the same way as when you go into a station.

When you get off at a bus stop remember to tap out by holding your card against the validator. If you are getting off at a station, then do not tap out on the bus–tap out when you leave the station.

If you forget to tap in or out or you don’t do it correctly, you will get a penalty RED which is charged to your myconnect card. • A red light will shine around the validator screen if your transaction is unsuccessful. • You will also hear 5 beeps. TIP: • This means that you do not have enough funds on your myconnect If you are transferring from one bus to another at a station you don’t have to tap card or there is another error. out, only tap out when you get to where you want to go.

USER’S GUIDE 2017 | 12 QUESTIONS & ANSWERS

While MyCiTi is easy to use when you have done it a few times, it’s okay to feel a bit confused at first. Luckily, there’s someone to help you at the Transport Information Centre (TIC) all day and night, even on weekends in your choice of English, isiXhosa and Afrikaans. The friendly agents can help you with MyCiTi and other public transport service information to get you to where you need to be and safely back home again.

What happens if I forget my PIN? You will have to get a new myconnect card or go to one of the following Absa banks to get a new PIN: • Heerengracht • Gardens • V&A Waterfront • Table View

How does the fare get charged? When you tap in, the system knows that you have started your journey. When you tap out at your final stop then the system calculates how much your fare is and takes it off the card as money or Mover points. It also knows if you have a special package like a Monthly or a Day Pass. Even if you have a special package you still need to tap in and out.

What are penalties and how do I get them? You will be charged a penalty: • If you don’t have enough money for your trip. • If you forget to tap in and tap out. • If you tap the wrong validator.

For the first three penalties you will be charged R10, and thereafter R25. The penalty for the Airport route is R114.

Where do I find help? Call 0800 65 64 63 (free from a landline) Website: www.myciti.org.za E-mail: [email protected] Facebook: MyCiTi Bus Twitter: @MyCiTiBus USER’S GUIDE 2017 | 14 FOR MORE INFORMATION

The Transport Information Centre provides information about MyCiTi and other public transport services 24 hours a day, seven days a week in English, isiXhosa and Afrikaans. The service is toll free from a landline.

Call 0800 65 64 63

Website: www.myciti.org.za E-mail: [email protected]

By using MyCiTi you are bound by the MyCiTi rules. Visit the website or a MyCiTi station for more information. Information correct as at 26 September 2017. Terms and conditions apply.

MyCiTi Bus @MyCiTiBus