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Translink Transit Authority | Final Report 1 July 2012 – 31 December 2012 Translink Transit Authority | Final Report

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TransLink Transit Authority | Final Report 1 July 2012 – 31 December 2012 TransLink Transit Authority | Final Report TransLink Transit Authority 61 Mary Street Brisbane Q 4000 GPO Box 50, Brisbane Q 4001 Fax: (07) 3338 4600 Website: translink.com.au 28 March 2013 The Honourable Scott Emerson MP Minister for Transport and Main Roads GPO Box 2644 Brisbane Qld 4000 Dear Minister Emerson TransLink Transit Authority Final Report: Letter of Compliance I am pleased to present the Final Report and financial statements of the former TransLink Transit Authority and the TransLink Transit Authority Employing Office for the period 1 July 2012 to 31 December 2012. I certify that this annual report complies with: the prescribed requirements of the Financial Accountability Act 2009 and the Financial and Performance Management Standard 2009, and the detailed requirements set out in the Annual Report Requirements for Queensland Government Agencies. A checklist outlining the annual reporting requirements can be found on pages 112-113 of this annual report or accessed at translink.com.au. Yours sincerely Matthew Longland Acting Chief Executive Officer TransLink Transit Authority ii TransLink Transit Authority | Final Report About TransLink About this report Welcome to the TransLink Transit Authority Final Report. Following machinery-of-Government changes implemented on 2 August 2012, the TransLink Transit Authority was abolished, with its core functions transitioning to the Department of Transport and Main Roads. The Transport Operations (TransLink Transit Authority) Act 2008, under which TransLink was established, was repealed on 1 January 2013. As such, this report refers to the activities and performance of the TransLink Transit Authority for the period 1 July 2012 to 31 December 2012 only. The TransLink Transit Authority Final Report has been developed for the Queensland Minister for Transport and Main Roads, the Honourable Scott Emerson MP, and our other key stakeholders including our customers, delivery partners, government, employees and members of the broader community. This report contains financial statements and a summary of TransLink’s financial and non-financial performance for the reporting period, in line with the targets and objectives outlined in the TransLink Transit Authority Strategic Plan 2010–2015 and the 2012–13 Queensland State Budget — Service Delivery Statements. It complies with TransLink’s legislative reporting requirements under the Financial Accountability Act 2009, Transport Operations (TransLink Transit Authority) Act 2008 and the Queensland Government’s Annual Report Requirements for Queensland Government Agencies for 2011–12. iii TransLink Transit Authority | Final Report iv TransLink Transit Authority | Final Report About TransLink Contents Message from the Chair ........................................................................................................... 2 Chief Executive Officer’s report ................................................................................................ 3 Our strategic plan ..................................................................................................................... 5 About TransLink ..................................................................................................................... 11 Our customers and community .............................................................................................. 28 Our network ........................................................................................................................... 34 Our fares and ticketing ........................................................................................................... 47 Our people ............................................................................................................................. 51 Our governance ...................................................................................................................... 58 TransLink Transit Authority financial statement overview....................................................... 61 Chief Financial Officer’s report ............................................................................................... 62 TransLink Transit Authority financial statements .................................................................... 65 TransLink Transit Authority Employing Office financial statements ........................................ 94 Compliance checklist ........................................................................................................... 112 Glossary ............................................................................................................................... 114 Feedback form ..................................................................................................................... 117 1 TransLink Transit Authority | Final Report Message from the Chair The TransLink Transit Authority was established We are determined to develop integrated public on 1 July 2008 to deliver the best possible mass transport strategies that will deliver value for money, transit services at reasonable cost to the community maximise our resources and provide improved and government, while keeping government mobility to all Queenslanders. regulation to a minimum. During the reporting period, I stepped into the role During his four and a half years as a statutory of Acting Director-General for the Department of authority, TransLink has strived to improve and Transport and Main Roads and consequently took expand public transport services across south-east on the responsibilities as the sole board member Queensland, reaching many significant milestones of the TransLink Transit Authority Board. During along the way, including the implementation of this time, Matthew Longland continued to steer the go card integrated smart ticketing system and the TransLink Transit Authority as Acting Chief improvements to public transport services and Executive Officer (and subsequently Acting Deputy customer information. Director-General). On 31 July 2012, the Queensland Government On this occasion, the final report of the TransLink announced its decision to incorporate TransLink Transit Authority, I would like to offer my sincere into the Department of Transport and Main Roads thanks to our Minister, the Honourable Scott and to expand the role of TransLink to include the Emerson MP and our Assistant Minister, Mr Steven delivery of public transport services throughout Minnikin MP, for their support and guidance during Queensland as the new TransLink Division. this transition period. I would also like to thank the former members of the TransLink Transit Authority This restructure is undoubtedly a significant Board, in particular Mr Geoff Harley, who held the change for TransLink yet and is not without role of Chair from TransLink’s inception in July 2008 challenges, primarily the task of the extended role to the decision to create the new TransLink Division and responsibilities of facilitating and delivering in July 2012. passenger transport services across the state of Queensland. This will be the final message from the Chair of the TransLink Transit Authority Board and I would like to A lot of work has been done over the reporting thank TransLink’s dedicated staff, delivery partners period to ensure the transition into the new and many stakeholders for their commitment, TransLink Division is a smooth one. Our focus on contribution and dedication to getting on with the business continuity and implementation of the job of delivering public transport in south-east government’s reform agenda – all happening while Queensland. we continue to address and deliver the Queensland Government’s objectives of providing a more While I salute TransLink’s past achievements, affordable, reliable and frequent public transport I am confident that the new TransLink Division network. will go on to deliver even greater outcomes for public transport users by providing an efficient and As the Queensland Government takes decisive affordable transport service for all Queenslanders action to help steer the state through tough and for those who visit this great state. economic times, TransLink will endeavour to ensure efficient operations continue to deliver value for our Neil Scales OBE customers. Former Chair 2 TransLink Transit Authority | Final Report About TransLink Chief Executive Officer’s report This is the Final Report of the TransLink Transit Key achievements of this reporting period include: Authority, encompassing the operations of our business during our final six months of operation more than 4.4 million free journeys taken as a statutory authority. via the new 9 and free go card incentive On 31 July 2012, the Honourable Scott Emerson a trial of off-peak rail services MP, Minister for Transport and Main Roads on the Ferny Grove line announced that TransLink would be restructured a significant review of the south-east and integrated with the Department of Transport Queensland bus network and Main Roads to provide a more efficient, streamlined and integrated delivery of passenger integration of TransLink’s go card and Brisbane transport services throughout Queensland. City Council’s CityCycle scheme In line with this restructure, all Queensland introduction of the new tourist go card Government passenger transport services product - SEEQ. across the state are now managed by the new These achievements are also great examples TransLink Division
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