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Hertfordshire Care Services Directory 2020

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Hertfordshire Care Services Directory 2020 The essential guide to choosing and paying for care and support In association with Hertfordshire Care Providers Association www.carechoices.co.uk A CARE HOME WITH A DIFFERENCE Foxholes is a residential care home set in 18 acres of serene and peaceful Hertfordshire countryside surrounded by grazing horses and an abundance of wildlife. Purpose built near the market town of Hitchin in 2012, Foxholes provides a luxurious standard of accommodation and facilities that are second to none. • All rooms with generous en-suite facilities • In-house physiotherapy gym with highly enjoying vast natural light and stunning views. qualified professionals. • Short or long-term care is available for people • A unique orangery for private dining with of various ages and needs. guests, including a fully stocked bar. NEWLY OPEN IN 2019 ASSISTED LIVING SUITES We recognise the need for couples to stay together at the stage in their life where one of them or both may need some additional support. We have fantastic newly built suites available at our home which are perfect for couples to stay and enjoy living comfortable and independently. These suites include a double room, en-suite, lounge, kitchen area and open out on the fantastic grounds. We provide care 24/7 and tailor our care packages to suit you as a couple. Catering is included as well as housekeeping. A romantic and modern location with gorgeous grounds to enjoy. Take a 360-degree virtual tour of the facilities on our website or come and visit us. Foxholes Care Home, Pirton Road, Hitchin, Hertfordshire SG5 2EN Tel: 01462 410767 Ɩ Email: [email protected] www.foxholescarehome.com Contents Introduction 4 Paying for care 50 How to use this Directory Understanding the system Hertfordshire Care Providers Important information 53 Association 5 Further help and information ‘Sharing best practice in care through partnership’ Residential care in Hertfordshire 59 Helping you to stay independent 5 Comprehensive listings by region Local services, equipment and solutions Useful local contacts 82 Support from the council 13 First steps and assessment Useful national contacts 83 Services for carers 15 Index 85 Assessment, benefits and guidance Essential checklists Care in your own home 17 Assistive technology 12 How it can help Home care agency 23 Care homes 47 Living with dementia at home 19 Residential dementia care 48 Family support, respite and services Paying for care in your home 21 Understanding your options Home care providers 25 A comprehensive list of local agencies Housing with care 38 The different models available Specialist services 39 All the listings in this publication of care homes, Disability care, end of life care and advocacy care homes with nursing and home care providers are supplied by the Care Quality Commission Care homes 43 (CQC) and Care Choices Ltd cannot be held liable Types of homes and activities explained for any errors or omissions. To obtain extra copies of this Directory, free of charge, call Care Choices on 01223 207770. Alternative formats This Directory is available electronically at www.carechoices.co.uk. The e-book is also Recite Me compatible for those requiring information in the spoken word. Visit www.carechoices.co.uk for further assistance with your search for care 3 Introduction Welcome to this edition of the independent There’s also important information about care Hertfordshire Care Services Directory, which contains decisions, including finding care in another county, information for adults looking for care or support making a comment or complaint about a service and within the county, whether they are paying for it how solicitors can help you. themselves or receiving support from the council. Staying as independent as possible is important to everybody. This Directory contains information about the care and support services available to enable you to do this when remaining at home, moving into a housing with care scheme, or within a care home or care home with nursing. If you feel you need support to remain independent, first look to your community. There’s a host of organisations and voluntary services that could help you. If you think you need more formal care and support, Finding care in your area arrange an assessment with your local Adult Social Services department to establish your specific Looking for care in your area? Want to know the needs. This is free, irrespective of your income and quality rating of providers you’re considering? available to all those who appear to need care and Care Choices, publisher of this Directory, has a support. More details are provided on page 13. The website providing comprehensive details of care assessment will determine whether you are eligible providers as well as essential information. for financial support via a Personal Budget, which may allow you to buy in your own support and take You can search by postcode, county or region for control of your situation. care homes, care homes with nursing and home care providers that meet your needs across the Alternatively, your circumstances may mean you country. are classed as a ‘self-funder’, with the means to pay for your care. This is discussed on page 21 for those Your search can be refined by the type of care you paying for care at home and 50 for those paying for are looking for and the results can be sent to you residential care. by email. They can also be saved and emailed to others. Support or care to remain living in your own home may be the option that best suits your circumstances. The website includes detailed information for Ideas to make life easier at home start on page 5 each care provider, including the address, phone and a list of local home care providers begins on number and the service’s latest CQC inspection page 25. report and rating (see page 55), indicating the quality of care provided. If you are unable to remain at home, you may want to You can also view an electronic version of this consider a housing with care scheme (see page 38) or Directory on the site and have it read to you by residential care. Comprehensive lists of care homes using the ‘Recite Me’ function. Visit and care homes with nursing in Hertfordshire start www.carechoices.co.uk on page 59. 4 Search for care at www.carechoices.co.uk to find support in your area Hertfordshire Care Providers Association Hertfordshire Care of working for the future. Providers Association (HCPA) is a membership HCPA also acts as a dedicated funding hub for the body open to all county to help ensure that there is a fully-trained, Hertfordshire Care Providers Association independent providers up-to-date and competent workforce providing of social care (private, not-for-profit and charitable good quality, personalised care, and each year we organisations), delivering care to people in their celebrate excellence in care by hosting the annual own homes, in a residential, supported or a nursing Hertfordshire Care Awards. setting within Hertfordshire. Hertfordshire care providers who hold a current We are extremely dedicated to our mission of membership with HCPA are committed to delivering ‘sharing best practice in care through partnership’, the highest standards of care and keen to play and through our close relationship with Adult Social an active part in the county’s wider social care Services at Hertfordshire County Council, we are community. able to act as a voice for care providers on important adult social care issues in Hertfordshire. We actively encourage anyone who provides adult social care in Hertfordshire to join HCPA as HCPA has excellent partnership links to the local a member; we can offer up-to-date information, authority, the NHS and its clinical commissioning support and advice, training courses and groups. Our relationship with the local authority has qualifications and a host of business services. gone from strength to strength and, by working in partnership, we can ensure that Hertfordshire is one We are happy to engage with any new care of the best counties in which to find excellent care provider. Visit our website at www.hcpa.info for for vulnerable adults. more information, email us on [email protected], or call 01707 536020. We’ll be happy to help. We attend regular strategic and liaison meetings with Adult Social Services at the local authority to We are delighted to be associated with this discuss and review contracts and procedures, as publication produced by Care Choices, and we hope well as a variety of initiatives aimed at tackling issues you find this Directory useful in your search for facing vulnerable adults and designing better ways appropriate care in Hertfordshire. Helping you to stay independent Hertfordshire County Council At Hertfordshire County Council, we want to help and request a social care assessment. You can also you stay independent and active, remain living in find out about equipment, gadgets and social care your home and have choices about any care and apps to make life easier. support you receive. Visit www.hertfordshire.gov.uk/directory for Our website www.hertfordshire.gov.uk/adults has information on services, groups and activities in lots of information about how the council can help your community. you. Telephone us on 0300 123 4042 if you would rather You can apply for a Blue Badge, Meals on Wheels talk to someone. Visit www.carechoices.co.uk for further assistance with your search for care 5 HertsHelp: Independent information, advice and support in Hertfordshire HertsHelp is here to listen and help you find the hospital; support, advice and information you need to get the most out of life. HertsHelp can help you get out • get equipment to be independent and safe at and about, understand your rights and entitlements home; and and volunteer in your community.
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