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MIGRATING, INSTALLING, and CONFIGURING ADOBE CONNECT 8 2 Preparing for Migration, Installation, and Configuration

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MIGRATING, INSTALLING, and CONFIGURING ADOBE CONNECT 8 2 Preparing for Migration, Installation, and Configuration Migrating, Installing, and Configuring ADOBE® CONNECT™ 8 ©Copyright 2011 Adobe Systems Incorporated. All rights reserved. Migrating, Installing, and Configuring Adobe® Connect™ 8 This guide is licensed for use under the terms of the Creative Commons Attribution Non-Commercial 3.0 License. This License allows users to copy, distribute, and transmit the guide for noncommercial purposes only so long as (1) proper attribution to Adobe is given as the owner of the guide; and (2) any reuse or distribution of the guide contains a notice that use of the guide is governed by these terms. The best way to provide notice is to include the following link. To view a copy of this license, visit http://creativecommons.org/licenses/by-nc-sa/3.0/ Adobe, the Adobe logo, Acrobat, Acrobat Connect, Adobe Connect, Flash, and JRun are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States and/or other countries. Microsoft, Windows, and Windows Server are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. All other trademarks are the property of their respective owners. Adobe Systems Incorporated, 345 Park Avenue, San Jose, California 95110, USA. Last updated 4/8/2011 iii Contents Chapter 1: Preparing for migration, installation, and configuration Installation requirements . 1 Supported configurations . 2 Preparing to migrate . 3 Preparing to install Adobe Connect . 5 Preparing to install integrated telephony adaptors . 14 Chapter 2: Installing Adobe Connect Install Adobe Connect 8 . 19 Verify your installation . 22 Install Adobe Connect Edge Server . 24 Uninstalling the servers . 25 Chapter 3: Deploying and configuring Adobe Connect Use the Application Management Console to configure Adobe Connect Server . 26 Deploying Adobe Connect . 26 Deploying Adobe Connect Edge Server . 30 Integrating with a directory service . 32 Deploying Universal Voice . 39 Deploying integrated telephony adaptors . 45 Configuring shared storage . 49 Configuring Help and Resources links . 52 Configuring account notification settings . 53 Configuring the session timeout value . 54 Configuring PDF to SWF conversion . 55 Integrating with Microsoft Live Communications Server 2005 and Microsoft Office Communications Server 2007 . 56 Configuring single sign-on (SSO) . 62 Configuring a reverse proxy in front of Adobe Connect . 65 Hosting Adobe Connect Add-in . 67 Chapter 4: Security SSL (secure sockets layer) . 69 PKI (public key infrastructure) . 69 Securing the infrastructure . 72 Security tips and resources . 75 Chapter 5: Administering Adobe Connect Start and stop the servers . 77 Managing and monitoring logs . 80 Maintaining disk space . 86 Backing up data . 87 Building custom reports . 89 Last updated 4/8/2011 1 Chapter 1: Preparing for migration, installation, and configuration The techniques you use to install Adobe® Connect™ depend on the type of installation you are performing. • If you are installing Adobe Connect for the first time, review the installation requirements, supported configurations, and technical overview throughout this chapter. Then see “Install Adobe Connect 8” on page 19. • If you are migrating from version 7.5 or 7.5.1, or 8.0, to 8.0 SP1, review the information below that explains what’s new in this version. Then see “Preparing to migrate” on page 3. Installation requirements Hardware, software, and user requirements For Adobe Connect and Adobe Connect Edge Server requirements, see www.adobe.com/go/learn_cnn_sysreqs_en. Port requirements The following table describes ports on which users must be able to establish TCP connections. Number Bind Address Access Protocol 80 */Any Adaptor Public HTTP, RTMP 443 */Any Adaptor Public HTTPS, RTMPS 1935 */Any Adaptor Public RTMP Note: RTMP (Real-Time Messaging Protocol) is an Adobe protocol. The following table describes the ports open inside a cluster. Each Adobe Connect server in a cluster must be able to establish TCP connections to all other servers in the cluster on these ports. Note: These ports should not be open to the public, even if you are not using a cluster. Number Source Port Bind Address Access Protocol 8506 Any */Any Adaptor Private RTMP 8507 Any */Any Adaptor Private HTTP Each Adobe Connect server in a cluster must be able to establish a TCP connection to the database server on the following port: Number Source Port Access Protocol 1433 Any Private TSQL The following table describes server ports that Adobe Connect uses to communicate internally. These ports must not be in use by any other process or program on a server hosting Adobe Connect, or Adobe Connect may fail to start. Last updated 4/8/2011 MIGRATING, INSTALLING, AND CONFIGURING ADOBE CONNECT 8 2 Preparing for migration, installation, and configuration Number Bind Address Access Protocol 1111 127.0.0.1 Internal RTMP 2909 127.0.0.1 Internal RMI 4111 */Any Adaptor Internal JMX 8510 127.0.0.1 Internal HTTP If you are installing an integrated or custom telephony adaptor, each Adobe Connect server in a cluster must have the following port available: Number Bind Address Access Protocol 9080 */Any Adaptor Public if using InterCall telephony HTTP adaptor; internal otherwise Some integrated telephony adaptors require access to specific ports in addition to the ports listed in the tables above. These ports are listed in the information for each adaptor; see “Preparing to install integrated telephony adaptors” on page 14. For information about Flash Media Gateway ports, see “Flash Media Gateway ports and protocols” on page 40. Supported configurations Supported server-database.
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