Relationships Creating Success

Relationships creating success

LAUNDRY About Downer At Downer, our customers are at the heart of everything we do. Our Purpose is to create and sustain the modern environment by building trusted relationships with our customers. Our Promise is to work closely with our customers to help them succeed, using world leading insights and solutions. Downer designs, builds and sustains assets, infrastructure and facilities and we are the leading provider of integrated services in Australia and New Zealand. With a history dating back over 150 years, Downer is listed on the Australian Securities Exchange and New Zealand Stock Exchange as Downer EDI Limited (DOW). We are an ASX 100 company that also owns 88 per cent of Spotless Group Holdings Limited (SPO).

Our business is founded on four Pillars: Thought Safety Delivery Relationships leadership

Zero Harm is We build trust by We collaborate We remain at the embedded in delivering on our to build and forefront of our Downer’s culture promises with sustain enduring industry by and is fundamental excellence while relationships employing the best to the company’s focusing on based on trust people and having future success safety, value and integrity the courage for money to challenge the and eiciency status quo

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2 Downer Group Downer Group 3 Downer employs more than 53,000 people 53,000 across more than 300 sites 300 primarily in Australia and New Zealand but Thought also in the Asia-Pacific region, South America and Africa. Safety Delivery Relationships leadership

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2 Downer Group Downer Group 3 What we do

520 million 58,000 2.3 GW passenger journeys on our operated or of renewable energy generated by plants maintained transport network each year kilometres Downer has built or is currently delivering (including Keolis Downer) of roads managed and maintained in Australia and New Zealand

58 million 68 million 120,000 power, gas and water meter reads in meals served across hospitals, stadiums Australia each year and schools every year tonnes of laundry picked up, delivered and cleaned every year by our Spotless Division

9,200 80% High mineral processing spiral starts, of power generated in the National performing sustainability ratings, as measured distributors and launders manufactured Electricity Market is from plants serviced by independent ESG analysts, e.g. Sustainalytics, by our Mineral Technologies business by Downer ISS and DJSI

Our expertise We support our customers through the full life of their assets - from initial feasibility and design through to production and operations and eventual decommissioning. We build strong relationships of trust with our customers, truly understanding and predicting their needs and bringing them world leading insights and solutions. We aim to employ the best people and bring thought leadership to each stage of the asset lifecycle as we support our customers to plan, create and sustain. plan, create and sustain

4 Downer Group Downer Group 5 Transport infrastructure Road services and services Passenger rail

120,000 Light rail and buses Airports and ports Integrated facilities services tonnes

Technology and Renewable energy and Power and gas communication services power systems

Water Mining services Oil and gas

Power generation and industrial Minerals processing Non-residential buildings

Defence Asset management Professional and managed services

4 Downer Group Downer Group 5 What we do Transport Downer delivers multi-disciplined solutions to customers in the transport sector.

Road services We have formed a number of strategic Reconomy offers a detritus processing solution Downer manages and maintains road networks partnerships to meet the changing needs of that turns a stream of mixed waste into valuable across Australia and New Zealand and our customers and markets. We have long products and materials. We process, separate and manufactures and supplies products and term asset stewardship and road management clean waste streams such as street sweepings services to create safe, efficient and reliable contracts through DM Roads in Australia, and a into individual components that can be readily journeys. We offer one of the largest number of alliances in New Zealand such as the reused, and Downer has a use for those materials, non-government owned road services Infrastructure Alliance in Hamilton, Whanganui including asphalt for road construction. businesses in Australia and New Zealand. Alliance, Tararua Alliance, Waikato District Alliance Our pavement solutions use soft plastics, expired and the Milford Road Alliance. We create and deliver solutions to our customers’ printer toner, glass, end-of-life tyres and reclaimed challenges through strategic asset management asphalt pavement. We have the capability to and a leading portfolio of products and services. perpetually recycle these pavements into the future, providing a truly sustainable solution. We are a leading manufacturer and supplier of bitumen-based products and an innovator in the sustainable asphalt industry and circular Downer’s Reconomy business innovates to economy, using recycled products and create best-practice solutions that maximise the environmentally sustainable methods to value of our customers’ assets and support the produce asphalt. sustainability of their communities. We work for all of Australia’s State road authorities, the New Zealand Transport Our road network solutions are underpinned We deliver solutions in landfill avoidance that Agency and a large number of local by industry-leading research, development and recycle and repurpose domestic, commercial, road and construction waste materials into quality government councils and authorities innovation, unique asset management tools and in both countries. our commitment to safety, environment and construction and organic products. We also Our customers include road owners sustainability through industry awarded operate in landfill management. These efforts and businesses operating in industries Zero Harm programs. help drive the circular economy through practical applications, while reducing the reliance upon including waste collection and management, increasingly scarce virgin materials. mining, construction, airports and motor racing tracks. 6 Downer Group Downer Group 7 Transport infrastructure Transport solutions Asset management Downer has a long history of delivering We deliver multi-disciplined infrastructure Downer is a leader in asset management across Australia and New Zealand. transport infrastructure projects under a solutions and intelligent transport networks across variety of contracting models. Services include both Australia and New Zealand for roads, rail and We have many long-term asset and data intensive the design and construction of light rail, heavy light rail customers. We also supply, install and projects being managed by our experienced teams. rail, signalling, track and station works, rail safety maintain a range of technology-based systems. Downer’s Asset and Data Management Office technology, bridges and roads. We have extensive capacity in the street lighting (ADMO) promotes best practice and continuous Our integrated capabilities enable intelligent and ticketing machine sectors. Our focus on Smart improvement in asset management and data transport solutions, road network management Street Lighting has made us a market leader as we analytics to improve lifecycle management, reliability, return on capital and deliver better and maintenance, facility maintenance, utilities upgrade cities and towns. outcomes for our customers. We provide innovative services and renewable energy technologies. We are also one of the largest maintainers of solutions to fit our customers’ business needs and We also have particular expertise delivering intelligent transport system assets across maximise the returns from their assets. services within the constraints imposed by a Australia and New Zealand. live operating environment. We are committed to ensuring our group business Key capabilities: systems are aligned to ISO 55001 – the global best Projects include: Parramatta Light Rail (Stage 1) practice framework for asset management. Newcastle Light Rail, Adelaide City East End Tram Electronic signage Certifications include: Extension, High Capacity Metro Trains Project with Closed Circuit Television (CCTV) the Victorian Government, Rio Rail Maintenance, Traffic signals, including the use of Active Yarra Park Water Recycling Facility and Transport for NSW’s Transport Access Traffic Management Systems Sydney Waratah and Waratah Series 2 Program. New Zealand projects include: Auckland Street lights, including smart LED lighting and rolling stock fleet, simulators and rail City Rail Link Project, the rail and road rebuild for solar powered products depot facilities the North Canterbury Transport Infrastructure Managed motorways Road network asset management system Rebuild, Christchurch Southern Motorway Rail signalling and rail communication on the North East Sydney Performance Stage 2 and State Highway 2 to 58, and Ticketing machine installation and Specified Maintenance Contract Haywards Interchange. maintenance. Orange Hospital and associated health services.

6 Downer Group Downer Group 7 Version 6, Wednesday 30th, May 2019 What we do Transport Downer is Australia’s leading provider of passenger rolling stock asset management services. We also deliver multi-modal transport solutions, including for light rail and buses.

Passenger rail Sydney’s fleet Melbourne Metro Queensland’s Bogie centre of Downer has over 100 years’ rail The Waratah fleet is the Melbourne’s 65 High New Generation excellence experience providing end-to-end, pride of Sydney’s network Capacity Metro Trains Rolling stock Our recently upgraded innovative transport solutions. and the initial order of is the largest order of In 2019 Downer was Cardiff Service Delivery 78 trains is Australia’s new trains in Victoria’s awarded the $85 million Centre is equipped We are a leading provider of rolling largest single order of history. The investment contract for modification with world-class stock asset management services rolling stock. The fleet also includes a state-of- of Queensland’s New rolling stock overhaul in Australia, with expertise in delivers unprecedented the-art depot including Generation Rolling stock capabilities. The $38 delivering whole of life asset reliability, availability, train maintenance (NGR) fleet. With works million refurbishment management support. safety and comfort. facility, stabling yard, a taking place at the includes a purpose Downer designed and light service facility and historic Maryborough built eight-car train Our capability spans all sectors, manufactured the trains two driver simulators. Service Delivery Centre, lift and bogie centre from rolling stock to infrastructure, in conjunction with CRRC The project is being Downer will deliver of excellence, with the and every project phase, from design Changchun, with through- delivered with over accessibility upgrades capacity to overhaul and manufacture to through-life- life-support managed by 60 per cent local to 75 trains, and work more than 3,000 bogies support, fleet maintenance, operations Downer at the purpose- content and will create will continue through and 23,000 wheelsets and comprehensive overhaul of assets. built Auburn Maintenance over 1,100 new jobs. to 2024. a year. Cardiff also has Centre. Another 41 trains It is being delivered the capacity to support We set industry best practice with are also being built by the Evolution technology upgrades, forward-looking technology solutions following additional orders Rail consortium customer experience like our TrainDNA data analytics from the NSW Government. comprising Downer, enhancements and new platform to deliver safe, efficient Downer maintains a CRRC Changchun and fleet introduction. and reliable services. further 35 four-car Plenary, with Downer Millennium train sets. also providing ongoing maintenance.

8 Downer Group Downer Group 9 Light rail and buses Airports and ports Downer offers turnkey electrical and Through our joint venture, Keolis Downer, We offer a comprehensive range of capabilities communications systems for the expansion we are Australia’s largest private provider of for airport customers, from pavement or upgrade of port facilities as well as multi-modal public transport solutions. Keolis construction, facilities maintenance and whole-of-life asset services for critical Downer is also the largest light rail operator in communications technologies, to open space infrastructure such as roads, rail lines, Australia and one of the nation’s most and asset management. car parks and grounds which support and connect port sites. significant bus operators. We specialise in turnkey solutions It operates and maintains Yarra Trams in for electrical and communications systems, Our expertise also includes construction Melbourne and G:link on the Gold Coast, for new or existing airport facilities, as well and maintenance of wharves and and has significant bus operations in Western as whole-of-life asset services for critical marine structures. Australia, South Australia and Queensland. infrastructure such as roads, rail lines, car It is also the operator of the integrated public parks and grounds which support airport sites. transport system in Newcastle that includes buses, ferries and new light rail. It develops new forms of shared and customised mobility, such as on demand transport and autonomous vehicles to cater to the evolving needs of local communities. For more information visit www.keolisdowner.com.au

8 Downer Group Downer Group 9 What we do Utilities Downer offers a range of services for the utility sector, incorporating traditional power and gas, renewable energy and technological communications services.

Power and gas Water delivering services to customers requiring We offer a wide range of services including Downer is dedicated to delivering complete both utility and commercial scale sustainable planning, designing, constructing, operating, water lifecycle solutions for municipal and energy solutions. maintaining, managing and decommissioning industrial water users. We offer trusted services and integrated solutions power and gas network assets. Our expertise includes water treatment, required for the entire asset lifecycle including We design and construct steel lattice wastewater treatment, water and wastewater procurement, assembly, design, construction, transmission towers, design and build network construction and rehabilitation, commissioning and maintenance for a range of substations, construct and maintain electricity desalination and biosolids treatment. renewable assets specifically in the wind, solar and gas networks, provide asset inspection and power systems storage sectors including As a leading provider of asset management transmission and substations. and monitoring services, connect tens of services, we support our customers across the thousands of new power and gas customers full asset lifecycle; from conceptual development We offer flexible services like innovative energy each year and provide meter, energy and water through to design, construction, commissioning systems that include self-generation and storage, efficiency services for government, utilities and and into operations and maintenance. grid services such as frequency control ancillary corporations throughout Australia. services (FCAS), fast frequency response We collaborate with our customers to manage (FFR), grid stability and transmission terminal Our performance on the network is benchmarked their assets, so they create community benefits at activity unit level, repeatedly demonstrable congestion solutions. Our expertise also includes that are sustainable, innovative, cost-effective consultancy services to customers that and assessed against continually improving key and provide value to all stakeholders. performance indicators. assist them to bridge the gap to achieve commercial viability. Renewable energy and power systems Solar farms include Sunshine Coast, Numurkah, Limondale, Clare, Ross River We are one of Australia’s largest and most and Beryl. 14 wind farms since 2003 experienced providers in the renewable including Ararat, Mt Mercer and Taralga. energy market and power systems sectors,

10 Downer Group Downer Group 11 Technology and Fleet management More than 2.3 GW of renewable communications services Network security energy is generated by plants Downer Remedial works and proactive maintenance We are a leading provider of end-to-end has built or is currently delivering. Customer connections, in-premise technology and communications service installations and service activations. solutions and offer integrated civil construction, electrical, fibre, copper and radio network Our approach is centred on reducing the risk deployment capability. associated with disruption to asset operations and improving asset performance. Key capabilities: Our quality delivery is managed through a widely Design, engineering and network distributed and substantial technical workforce, construction of fixed and wireless networks providing our customers with confidence when Mobile deployment: site acquisition, we deal directly with their customers. We listen, environmental and design services understand and partner with our customers to Network operations and help desk ensure all parties’ expectations are exceeded. outsourcing Network maintenance Warehousing and logistics Smart metering Smart home power and technology solutions

10 Downer Group Downer Group 11 What we do Integrated facilities services Through Spotless we deliver tailored solutions for over 1,000 customers from a diverse range of industry sectors.

Whether it be providing critical security for Proven long term partner Education patients and clinical staff at hospitals, preparing With around 15 Public Private Partnership (PPP) We create world-class learning environments nutritious meals at schools, delivering the projects across the healthcare, education, with leading private and public schools and optimum air-conditioned climate at an airport, defence and leisure sectors, we are known tertiary institutions. Our integrated services maintaining public housing that accommodates for our value for money approach and include catering, fixing the building assets, tens of thousands of people, laundering uniforms innovative management of an asset’s life cycle. maintaining grounds and gardens, conserving for factory workers, or ensuring the elderly have Our experienced team focuses on our customers’ energy with air-conditioning and lighting clean rooms in an aged care residence, our needs, develops innovations that make a solutions, and ensuring a secure environment. Spotless team will take care of it. difference, and operates with a mindset to Spotless is the largest integrated facilities take care of valued assets for the long term. Geelong Grammar School, Victoria management services provider in Australia and Key partnerships include the International Over 2,000 meals each day. New Zealand. Our customers depend on us Convention Centre Sydney and the Department to provide essential services for the everyday of Defence. South Bank TAFE, Brisbane running of their businesses. We deliver more than Integrated services including cleaning, 100 integrated facilities services. security, pest control and grounds and Key capabilities: infrastructure maintenance. Air-conditioning, mechanical and electrical Asset maintenance and management Catering and hospitality Cleaning Facilities management Laundry management Security and electronic solutions Utility support.

12 Downer Group Downer Group 13 Government Spotless delivers more than 3.5 million hours Stadia, venues & leisure Spotless provides property and facilities of non-clinical support services to over 200 We create great experiences to ensure the management services to government healthcare facilities. comfort and satisfaction of fans, patrons and departments, agencies and authorities guests. With over 14 venues across Australia and at the federal, state and municipal level. The Alfred Hospital, Victoria New Zealand, we manage small meetings to large Cleaning, food, ancillary, ward support, gala events. grounds and garden maintenance, pest Land and Housing Corporation, NSW For example, we provide a multi-service offering control, hygiene services and security. Maintain over 24,000 properties, including to the Melbourne Cricket Ground including capital, restoration and heritage works Centralalliance Health, New Zealand catering, facility management and refrigeration and facilities management. Integrated services across three hospitals. and air-conditioning maintenance. Department of Planning, Transport and Infrastructure, South Australia Business Facilities management for public hospitals, correctional facilities, schools and CBD We offer innovative solutions for workplaces buildings. and manufacturing facilities to help them run We are mostly known as Spotless, well. Spotless manages solutions for employee however you may also know us as wellbeing, workplace efficiency and sustainable AE Smith, Alliance, Ensign, EPICURE, Healthcare and aged care facility management. Mustard, Nuvo, Skilltech, Taylors, UAM Spotless has a 40-year history of supporting the Key customers include Coca-Cola Amatil and Envar. daily operations of hospitals across Australia (hard and soft facilities maintenance) and and New Zealand. As a trusted partner we Bluescope Steel (integrated services including deliver care-associated services that create a facilities management, cleaning, catering and safe environment for hospital staff, patients and laundry services). their guests. As healthcare providers we support hospitals and senior living facilities. Every year

12 Downer Group Downer Group 13 What we do Oil and gas

We plan, build, maintain and operate both onshore and offshore oil and gas facilities for our customers that supply clean energy to Asia.

Photograph courtesy of Santos

With more than 50 years’ experience, our key Within Queensland’s Coal Seam Gas (CSG) High voltage reticulation and installations capabilities cover the full range of construction, industry, Downer provides services covering Facilities maintenance maintenance, shutdown/turnaround/outage greenfield construction, maintenance services, Shutdown and campaign maintenance delivery, sustaining capital program delivery shutdown/turnaround/outage services, major activities and commissioning services. and minor brownfield projects, industrial facilities Structural mechanical piping maintenance and advisory services. Pneumatic, hydrostatic and PSV testing Key capabilities: NATA certified testing. Electrical instrumentation and controls Key capabilities: Structural and mechanical piping Project management and field Lagging and cladding engineering support Insulation and coatings including painting Well site skid manufacturing Santos and Origin Energy and blasting services Well site mechanical, electrical and Downer provides services to the majority Scaffold management and erection instrumentation and commissioning of Liquefied Natural Gas (LNG) and Facilities maintenance Field development services including hydrocarbon projects across Australia Project management, scheduling and gathering network installations including upstream LNG field services in resourcing Construction of gas and water Queensland for Santos and Origin Energy. Technical writing and workpack treatment facilities development Hazardous area installation, maintenance Heavy lift studies and auditing Specialist sub contract management Procurement Integrated engineering.

14 Downer Group Downer Group 15 What we do Power generation and industrial Downer is the leading provider of original equipment manufacturer (OEM) maintenance and shutdown services essential in running Australia’s power stations, servicing customers that supply 80 per cent of the National Electricity Market.

We provide maintenance, turnaround, shutdown Downer Mitsubishi Hitachi (DMH) Our sophisticated systems, procedures and sustaining capital programs for power In 2018, Downer acquired the remaining and experienced personnel support generation and industrial operations across 73 per cent of shares in MHPS-ANZ Plant safe, on-time execution of complex Australia and operate across industries including Services from the Japanese-owned Mitsubishi outages for our customers such as petrochemical and refining, bulk materials Hitachi Power Systems and adopted the new Origin Energy, CS Energy, Stanwell handling and processing, coal, iron ore, trading name DMH Plant Services. As part of minerals and metals and power generation. Corporation, Alinta Energy, Synergy, the share purchase agreement, Downer and ConocoPhillips, NRG and AGL. Our services include scoping, planning, MHPS entered into an Alliance Agreement which integration and support with engineering; provides Downer with the exclusive rights to be and electrical and instrumentation, insulation the agent for MHPS in the Australian and and scaffold erection, commissioning and New Zealand regions. DMH offers an extensive decommissioning. and unique service suite to the power generation Downer is also an OEM specialist in the design, and industrial markets including engineering, supply, construction, maintenance and overhaul maintenance, shutdown and project services, of boilers, turbines and generating plants. OEM support and spare parts sales across Australia and New Zealand. We have the geographic capacity to support Australian and New Zealand assets, with experienced and competent support people who have the ability to execute long term serviced-based contracts.

14 Downer Group Downer Group 15 What we do Minerals processing

Downer provides solutions for minerals processing and separation to customers in Australia, New Zealand, India, Canada, The Americas and South Africa.

We have been working with customers in mining Through our QCC business, we also deliver operations for over 75 years, and help them solutions for customers across all stages Mineral Technologies extract the maximum value from their mineral of the project lifecycle from initial concept, Based at Queensland’s Gold Coast, asset through engineering and process design. prefeasibility and feasibility studies, to Coal Downer’s Mineral Technologies Handling and Preparation Plant (CHPP) design business has operations stretching Our Mineral Technologies business is the across five continents. world leader in mineral separation and mineral and Engineering, Procurement and Construction processing solutions, as well as spiral technology. (EPC) management delivery. Having started in the 1950s separating We deliver innovative, cost effective process We provide strategic consulting services, heavy minerals from the local sands solutions for iron ore, mineral sands, silica sands, working with our customers to optimise financial on Australia’s East Coast, Mineral coal, chromite, gold, tin, tungsten, tantalum and a returns and maintain efficient operations for Technologies has expanded and wide range of other fine materials. their projects. developed its capability and is now recognised as a leader in mineral From metallurgical test work through to plant separation and processing solutions design, equipment supply and commissioning, worldwide. we provide customers with the confidence to achieve their best project profitability, and are As well as head office at Carrara and known for our innovative and outcome focused offices in Perth and Adelaide, Mineral approach. Technologies also has a presence in South Africa (Richards Bay), North America (Florida, USA), South America (Belo Horizonte, Brazil) and India (Kolkata, Kochi, and Goa).

16 Downer Group Downer Group 17 What we do Mining services

Downer has been successfully delivering contract mining and civil projects to an impressive list of global customers for over 90 years.

Downer services coal and metalliferous mining Proven track record In Western Australia, Downer has been providing customers at all stages of the mining lifecycle, In New South Wales, Downer provides mining mining services to Karara Mining Ltd at its Karara specialising in both surface and underground services at Newcrest Mining’s Cadia Valley mine since the magnetite operation commenced mining. We operate across more than 50 sites underground mine near Orange and Cobar production in February 2012. Downer also in Australia, Papua New Guinea and Africa. Management Pty Ltd’s CSA underground copper provides mining services at the Gruyere gold project in Laverton for joint venture partners Key capabilities: mine located in Cobar, Central Western NSW. Gold Road Resources Ltd and Gold Fields Ltd. Resource definition, exploration drilling and In Queensland, Downer has provided mining mine feasibility studies services at Stanwell Corporation’s Meandu In South Australia, Downer provides engineering, procurement and construction (EPC) Open cut mining services to Australian coal, mine in the South Burnett region since 2013. iron ore and gold Services include mine management, planning, services and mining services at OZ Mineral’s Carrapateena copper and gold mine. Underground mining services to Australian, drilling, overburden removal, coal mining, coal Papua New Guinea and South African copper processing, rehabilitation and maintenance of and gold mobile and fixed plant. Downer has also been Drilling, explosives manufacture and supply, working closely with the BHP Billiton Mitsubishi blasting and crushing Alliance (BMA) for many years, providing mining Mine closure and rehabilitation. services at several mine sites in the Bowen Basin in Central Queensland including Goonyella Riverside, Daunia, Peak Downs, Saraji, Blackwater, Caval Ridge and Poitrel Mine.

16 Downer Group Downer Group 17 What we do Non-residential building Hawkins delivers vertical construction services across a variety of sectors.

Building projects in New Zealand are delivered with iwi, community, government, educators Christchurch Town Hall reopened to under our Hawkins brand. and trainers to support effective pathways into the public for the first time in eight years Hawkins is New Zealand’s leading construction construction and leadership. in February 2019, after being damaged in business. Our team is focused on working Hawkins invests in technology, innovation and the 2011 earthquake. Hawkins was appointed alongside our customers to build better continuous improvement. We have invested in main contractor on this unique and communities. Hawkins and Downer’s combined the tools to allow our people to use Building extremely complex restoration project. technical and construction management Information Management (BIM) technology on The ground improvement work alone took 11 months and involved jet grouting expertise provides proven, whole-of-life our sites. We use Hololens and augmented reality 1,056 piles and the replacement of the solutions for customers’ assets using innovative to allow our team to experience virtual design. existing floor slab, to give the building technology to sustainably deliver outcomes. We complement this by capturing real-world renewed stability. Hawkins delivers unique transformational data through laser scanning and point cloud modelling. The technology makes our operations Other projects include Auckland University’s projects across a variety of sectors including Engineering and Medical School buildings; more efficient. education, health, airports, commercial office Museum of New Zealand Te Papa buildings and heritage restorations. It leads the We use Lean Construction techniques to Tongarewa’s Toi Art gallery; Park Hyatt industry in civic projects including art galleries, maximise value for our customers while Auckland; University of Waikato’s Tauranga event centres, stadiums and community facilities. minimising waste and bringing continuous campus; University of Canterbury’s Rehua Complex projects, such as the restoration of the improvement. building; and 12 Madden Street, home of the GridAKL co-working space in Auckland’s earthquake-damaged Christchurch Town Hall, Innovation Precinct. are our specialty. We believe in creating stronger communities around us, which is why we partner locally with experts in each region. We work collaboratively

18 Downer Group Downer Group 19 What we do Defence

Downer provides a broad range of professional and managed services, asset sustainment and estate upkeep services to the Australian and New Zealand Defence Forces and other government agencies.

Downer, together with Spotless, is one of the With hundreds of security-cleared resources, Estate upkeep only integrated services companies that has a we leverage the depth and breadth of Downer’s Through Spotless we provide a full range of whole of Defence Capability Life Cycle offering experience to provide solutions for Defence and services to operate and maintain a diverse and mindset. Our Sovereign Industry Capability National Security customers. portfolio of Defence estates and facilities. delivers to the needs of Defence, national Project delivery These services include: asset management and security organisations, the major Primes and engineering, maintenance, land management and other government agencies. We execute highly complex projects across operational services. As an ADM Top 10 Defence Contractor, we are a Land, Sea, Air, Cyber, Space and Key Enabler domains. Acting as either a Prime contractor, In Australia, Spotless provides these services proven and trusted long-term partner, committed to Defence through the Estate Maintenance to diversity and inclusiveness and to growing subcontractor or joint venture partner, we have successfully delivered projects for various parts and Operations Services (EMOS) Contract Australia’s Defence industry with the encompassing 170 Defence bases and participation of small to medium enterprises. of the Defence industry including E&IG, CASG, and CIOG. installations in the Queensland and Southern Downer’s service lines support the entire New South Wales Defence Regions. We also military capability lifecycle. Through-life sustainment have a Public Private Partnership arrangement managing the Headquarters Joint Operations Professional and managed services Maximising economies of scale, our OEM and platform-agnostic through-life sustainment Command in the Australian Capital Territory. We specialise in the introduction of complex capabilities cover: managed services and In New Zealand we provide facility management systems and security-sensitive capabilities engineering, maintenance, supply, training and services to the New Zealand Defence Force in and have established ourselves as a major operating support. the Manawatu and Southern Region. contributor to the modernisation of land, maritime, air and joint communications and information systems across the Australian Defence Force and other government agencies.

18 Downer Group Downer Group 19 Our approach Zero Harm, health, safety and environmental sustainability

Zero Harm is embedded in our culture and is fundamental to our future success of delivering on our promise to create and sustain our modern environment. We are committed to achieving our goal of Zero Harm.

At Downer, Zero Harm means sustaining a Achieving Zero Harm requires strong Each Downer division has in place a work environment that supports the health leadership and relentless commitment through: Zero Harm management system, certified as and safety of our people, and conducting our a minimum to occupational health and safety Leadership: we listen, set clear expectations, operations in a manner that is environmentally management standard AS/NZS 4801 or BS develop and involve our people, actively care, responsible and sustainable. OHSAS 18001/ISO45001 and the international and act with integrity Our Zero Harm culture is built on leading environmental management system standard Culture: we have an aligned set of and inspiring, verifying the effective management ISO 14001. We also adhere to other third-party values throughout our organisation. of risks that have the potential to cause serious standards and guidelines, as well as customer Our people at all levels are actively harm, rethinking processes, continuously specific requirements, on a project-by-project involved and accountable improving our management systems, applying basis and ensure that we meet all applicable lessons learnt, and adopting and adapting Systems: our approach is simple, effective, licence and regulatory conditions. Each practices that aim to achieve zero work robust and consistent across our business management system is reviewed regularly, related injuries and unintentional harm to Hazards: with a priority focus on critical undergoing internal and external audit to the environment. risks, our hazards are identified, assessed, ensure that effective controls are maintained and opportunities for continuous improvement Our approach to Zero Harm and associated controlled, monitored, and effectiveness confirmed are identified. We have placed a strong performance is a market differentiator for governance charter on Zero Harm to ensure Actions: we learn from our experiences Downer as it enables us to work safely and the strategy and performance is developed, and do what we say we will do, translating environmentally responsibly in industry sectors monitored and refined. where there are inherent hazardous environments. Zero Harm theory into good work practices. We firmly believe that any injury or environmental Our Zero Harm Management Framework, incident is unacceptable and preventable. Cardinal Rules and Environmental Principles In everything we do, Zero Harm is always our are critical to ensuring our employees and top priority. broader stakeholder groups are engaged and aware of our Zero Harm commitments.

20 Downer Group Downer Group 21 To Downer, sustainability is delivering financial Downer remains focused on developing We recognise that working growth and value to our customers through our solutions to reduce our energy consumption on critical infrastructure is like supply chain, looking after the health and safety and greenhouse gas emissions, while at the no other project. This is why of our people, having a diverse and inclusive same time increasing our cost competitiveness. our passionate safety and workforce, minimising our impact on the For further information refer to Downer’s environment conscious culture, environment and enhancing the liveability Sustainability Report and Annual Report of the communities in which we influence. which include disclosures in response to the refined project management processes and collaborative Sustainability is integrated into Downer’s TCFD (Taskforce on Climate-related Financial Disclosure) recommendations. approach help us deliver business strategy and shaped by our four services while maintaining the Pillars: Safety, Delivery, Relationships and Our ability to manage the impacts of our Thought Leadership. Our commitments to the activities on the environment and communities primary focus of Zero Harm. environment and sustainability are outlined in in which we operate is fundamental to our our Environmental Sustainability Policy, which long-term success We will continue to cultivate supports Downer’s Purpose to create and sustain robust environmental management systems the modern environment by building trusted and resource efficiency programs to sustain relationships with our customers. the natural and built environment for Downer supports the Paris Agreement and future generations. accepts the Intergovernmental Panel on Climate Change (IPCC) assessment of the science related to climate change. We recognise the opportunities that this presents, are committed to transitioning to a low carbon economy, and pride ourselves on developing industry leading, environmentally sustainable solutions for our customers.

20 Downer Group Downer Group 21 Our approach Community support

Downer is committed to supporting the success of the communities in which we operate, by fostering and maintaining enduring relationships built upon trust.

We have a commitment to open and transparent Te Ara Whanake - working alongside 2019 Rugby League World Cup 9s – naming communication and recognise our responsibility Te Puni Kōkiri, Downer’s Māori leadership rights sponsor for the inaugural tournament in to contribute positively to society. program is designed to enhance Māori October. This continues our support for rugby In addition to providing local employment representation at all levels of leadership league, having been naming rights sponsor of the opportunities, Downer is focused on making a in our business and in the communities NRL Auckland Nines in 2016 and 2017, as well as difference through partnerships, sponsorships in which we work the World Club Challenge in 2018 and donations. Role Models and Leaders Australia and Williamstown Football Club – ground sponsor Clontarf Foundation – Spotless supports and community partner to enhance the Key initiatives supported include: programs to develop and empower young contribution to the Hobson’s Bay community Corporate social responsibility Aboriginal men and women through sport, through local sporting clubs, schools, community leadership, education and employment groups and charities. Wall of Hands – proud supporter of the

Australian Literacy & Numeracy Foundation’s Alannah and Madeline Foundation – Commercial partnerships (ALNF) annual fundraising initiative since 2013. Spotless funds eSmart Digital Licences for Waanyi Downer Joint Venture – the first The ALNF works with Indigenous communities 2,200 students across 44 public schools in equitable 50:50 mining services joint venture and is dedicated to raising language, literacy and states we have a Public Private Partnership. formed between a corporation and a local numeracy standards in Australia The eSmart program focuses on teaching school-aged children how to play, learn and Aboriginal community-based organisation Wandering Warriors – supporting the socialise online in a safe, smart and responsible Bama Services – partnering with this leading Australian Special Air Service Association to way and prevent bullying and cyber bullying. Indigenous business on a range of initiatives provide mentoring, education, coaching and to develop the skills, capability and experience employment opportunities to veterans through Sporting in the local Aboriginal and Torres Strait Islander their transition from military to civilian life Sunshine Coast Lightning netball team – workforce. Genesis Youth Trust – for over a Principal Partner since 2017 decade, supporting the Trust which works Downer New Zealand Masters Games – to reduce the levels of youth-offending in 2019 Naming Rights Sponsor for the New New Zealand’s most affected communities Zealand Masters Games, held in Whanganui 22 Downer Group Reconciliation Action Plan Moree’s Indigenous wrap artists Downer and Spotless are committed Downer has partnered with NBN Co and the to following Reconciliation Australia’s Moree community to give local Indigenous Reconciliation Action Plan (RAP) artists a unique opportunity to showcase their framework, which provides a structure masterpieces. for organisations to realise their vision for We are helping roll out the NBN across Australia, reconciliation. Commitments contained in which includes installing the NBN nodes – the our current and future RAPs will focus on green cabinets in local neighbourhoods that promoting cultural awareness through connect homes to the NBN. employee engagement initiatives and building relationships with Aboriginal In Moree, these nodes have served as blank and Torres Strait Islander peoples, canvases for local artists, whose artworks have communities and organisations. been used to create unique wrapping for the nodes. The artworks add vibrancy to the streets In 2019, Downer launched its Innovate of Moree and give the talented artists an avenue RAP for 2019-2021. This reaffirms our to display their work. commitment to the reconciliation process and builds on the Reflect RAP that we The artwork showcases the talent of the local introduced in 2016. Indigenous youth from Moree Secondary College and has been a big hit with locals and tourists. In addition, Spotless has its own Innovate Reconciliation Action Plan and is currently consulting with Reconciliation Australia on registration and implementation of its Stretch RAP.

22 Downer Group Downer Group 23 Downer EDI Limited ABN 97 003 872 848

Sydney Head Office Triniti Business Campus 39 Delhi Road North Ryde New South Wales 2113 T: 1800 DOWNER (1800 369 637) T: +612 9468 9700 www.downergroup.com

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LAUNDRY

June 2019