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Applications Notes for Avaya IP Office 9.0 with AT&T

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Applications Notes for Avaya IP Office 9.0 with AT&T Avaya Solution & Interoperability Test Lab Applications Notes for Avaya IP Office 9.0 with AT&T IP Flexible Reach SIP Trunk Service – Issue 1.0 Abstract These Application Notes describe the steps for configuring Avaya IP Office with the AT&T IP Flexible Reach and IP Flexible Reach-Enhanced Features service using AVPN or MIS/PNT transport connections. The AT&T IP Flexible Reach is one of the many SIP-based Voice over IP services offered to enterprises for their voice communication needs. The AT&T IP Flexible Reach-Enhanced Features service is a SIP based service which includes additional network based features which are not part of IP Flexible Reach service. The AT&T IP Flexible Reach service allows enterprises in the U.S.A. to place outbound local and long distance calls, receive inbound Direct Inward Dialing (DID) calls from the PSTN, and place calls between an enterprise’s sites. AT&T is a member of the Avaya DevConnect Service Provider program. Information in these Application Notes has been obtained through compliance testing and additional technical discussions. Testing was conducted via the DevConnect Program. AT; Reviewed: Solution & Interoperability Test Lab Application Notes 1 of 56 SPOC 03/11/2014 ©2014 Avaya Inc. All Rights Reserved. IPO90IPFR TABLE OF CONTENTS 1. Introduction ................................................................................................................................. 4 2. General Test Approach and Test Results .................................................................................... 4 2.1. Interoperability Compliance Testing .................................................................................. 5 2.2. Test Results and Known Limitations .................................................................................. 6 2.3. Support ................................................................................................................................ 7 3. Reference Configuration ............................................................................................................. 8 3.1. Illustrative Configuration Information ................................................................................ 9 3.2. Call Flows ......................................................................................................................... 10 3.2.1. Inbound ..................................................................................................................... 10 3.2.2. Outbound................................................................................................................... 11 3.2.3. Call Forward Re-direction (Diversion Header) ........................................................ 12 3.2.4. Coverage to Voicemail ............................................................................................. 13 4. Equipment and Software Validated .......................................................................................... 14 5. Configure Avaya IP Office ....................................................................................................... 15 5.1. Physical, Network, and Security Configuration ............................................................... 16 5.2. Licensing ........................................................................................................................... 20 5.3. System Settings ................................................................................................................. 21 5.3.1. System Tab................................................................................................................ 21 5.3.2. LAN Settings ............................................................................................................ 22 5.3.3. Voicemail .................................................................................................................. 26 5.3.4. System Telephony Configuration ............................................................................. 27 5.3.5. System Twinning Configuration ............................................................................... 27 5.3.6. System Codecs Configuration................................................................................... 28 5.4. SIP Line ............................................................................................................................ 29 5.4.1. SIP Line from Template............................................................................................ 29 5.4.2. SIP Line - SIP Line Tab ............................................................................................ 32 5.4.3. SIP Line - Transport Tab .......................................................................................... 33 5.4.4. SIP Line - SIP URI Tab ............................................................................................ 34 5.4.5. SIP Line - VoIP Tab ................................................................................................. 35 5.4.6. SIP Line – T38 Fax ................................................................................................... 36 5.5. Users, Extensions, and Hunt Groups ................................................................................ 37 5.5.1. Digital Telephone User 217 ...................................................................................... 37 5.5.2. IP Telephone User 501.............................................................................................. 39 5.5.3. SIP Telephone User 520 ........................................................................................... 42 5.5.4. Hunt Groups .............................................................................................................. 44 5.6. Short Codes ....................................................................................................................... 46 5.6.1. ARS Code ................................................................................................................. 46 5.6.2. Meet-me Conference and Auto-attendant Codes ...................................................... 47 5.6.3. Voicemail Retrieval Code ......................................................................................... 47 5.7. Incoming Call Routes ....................................................................................................... 48 5.8. ARS and Alternate Routing .............................................................................................. 50 5.9. Privacy / Anonymous Calls and SIP OPTIONS Frequency ............................................. 52 5.10. Saving Configuration Changes to IP Office ..................................................................... 53 6. Verification Steps...................................................................................................................... 54 AT; Reviewed: Solution & Interoperability Test Lab Application Notes 2 of 56 SPOC 03/11/2014 ©2014 Avaya Inc. All Rights Reserved. IPO90IPFR 7. Conclusion ................................................................................................................................ 54 8. References ................................................................................................................................. 55 AT; Reviewed: Solution & Interoperability Test Lab Application Notes 3 of 56 SPOC 03/11/2014 ©2014 Avaya Inc. All Rights Reserved. IPO90IPFR 1. Introduction These Application Notes describe the steps for configuring Avaya IP Office with the AT&T IP Flexible Reach and IP Flexible Reach-Enhanced Features (IPFR-EF) service using AVPN1 or MIS/PNT2 transport connections. Avaya IP Office is a versatile communications solution that combines the reliability and ease of a traditional telephony system with the applications and advantages of an IP telephony solution. This converged communications solution can help businesses reduce costs, increase productivity, and improve customer service. The AT&T IP Flexible Reach is one of the many SIP-based Voice over IP services offered to enterprises for their voice communication needs. The AT&T IP Flexible Reach-Enhanced Features service is a SIP based service which includes additional network based features which are not part of IP Flexible Reach service. The AT&T IP Flexible Reach service allows enterprises in the U.S.A. to place outbound local and long distance calls, receive inbound Direct Inward Dialing (DID) calls from the PSTN, and place calls between an enterprise’s sites. Note – The solution described in these application notes also applies to the AT&T Business in a Box service. Note - References to the AT&T IP Flexible Reach service in the remainder of this document include AT&T IP Flexible Reach-Enhanced Features as well, unless otherwise specified. 2. General Test Approach and Test Results The test environment consisted of: A simulated enterprise with IP Office, Avaya phones and fax machines (Ventafax application). A laboratory version of the AT&T IP Flex Reach service, to which the simulated enterprise was connected via AVPN or MIS/PNT transport. DevConnect Compliance Testing is conducted jointly by Avaya and DevConnect members. The jointly-defined test plan focuses on exercising APIs and/or standards-based interfaces pertinent to the interoperability of the tested products and their functionalities. DevConnect Compliance Testing is not intended to substitute full product performance or feature testing performed
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