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2014 Student Handbook a Guidebook for Students and Parents

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2014 Student Handbook a Guidebook for Students and Parents ! ! 2014 Student Handbook A guidebook for students and parents ! SSTC_SS_STUDENT_HANDBOOK_20140101_V8.0!©!SSTC!SCHOOL!FOR!FURTHER!EDUCATION!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!0"" ! ! ! 1!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!SSTC_SS_STUDENT_HANDBOOK_20140101_V8.0!©!SSTC!SCHOOL!FOR!FURTHER!EDUCATION" ! CONTENTS INTRODUCTION • A Message from the CEO 3 • A Message from the Principal 4 • Our Vision, Mission, Values and Culture 5 – 6 • School Organisation Chart 7 • Floor Map & Fire Evacuation 8 • Facilities 9 RULES & REGULATIONS • School Rules and Regulations 11 • ICA’s Terms and Conditions of Students’ Pass 12 • Admission/Termination Policy 13 POLICIES & PROCEDURES • Feedback & Complaints 14 – 15 • Transfer/Withdrawal/Deferment Policy & Procedure 16 – 17 • Refund Policy & Procedure 18 – 19 • Academic Honesty Policy 20 • Appeal Policy & Procedure 21 STUDENT SUPPORT & SERVICES • Fee Protection Scheme 22 • Student Support Services 23 – 25 • Reference to CPE’s official website 26 USEFUL INFORMATION • Information for Language Courses 27 • Accounting for Absenteeism 28 • Academic Calendar 2014 29 • Location, Getting there, Amenities & Facilities 30 LIFE IN SINGAPORE • Singapore Laws & Regulations / Singapore Food & Culture 31 • Getting Around in Singapore 32 • Singapore MRT Map 33 • Important / Useful Contacts 34 ! SSTC_SS_STUDENT_HANDBOOK_20140101_V8.0!©!SSTC!SCHOOL!FOR!FURTHER!EDUCATION!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!2"" INTRODUCTION A Message from the CEO We welcome you to SSTC School for Further Education and trust that you will find satisfaction in achieving what you have come to us for; be it preparation for embarking on higher studies, acquiring higher qualifications or learning a new language. We thank you, parents, for choosing us to prepare your children for further education, be it here in Singapore or in other countries abroad. We thank you, mature students, for choosing SSTC to help equip you with Diploma or Degree credentials for a better future. One of our strategic objectives is to form partnerships with reputable universities in UK, USA and Australia. Our mission is YOUR vision. Share that vision with us and we will do our very best to help you to make that vision become a reality. We must emphasise, however, that we can only do our very best to advise and to help you in whatever way possible. Only your personal effort and seriousness in your studies can guarantee the realisation of your vision. Here at SSTC, our culture resembles that of a large family. We bring students and staff together to create a sense of well-being and make everyone feels that he/she is a member of our extended family. Our “open door” policy for students and staff means easy access to teachers, immediate supervisors, managers and the Principal. We sincerely hope that with the co-operation of Parents, Teachers and Students, we at SSTC will be able to fulfil our mission of helping you to achieve your goals. Rose YEO (Ms) CEO ! 3!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!SSTC_SS_STUDENT_HANDBOOK_20140101_V8.0!©!SSTC!SCHOOL!FOR!FURTHER!EDUCATION" INTRODUCTION ! A Message from the Principal Since its inception in 1978, SSTC has always endeavoured to deliver the best that we can offer. To be sincere in what we do and to ensure that professionalism is upheld with integrity and respect for one another are core values reflected in our staff. These values create a sense of trustworthiness between the school and its students, as well as parents, who have entrusted SSTC with providing the best education for their children. Innovativeness is also a value we practice to ensure we continuously look for better ways to improve on our delivery and services to our students. 2013 was an important year for SSTC in our ongoing journey towards excellence. Students aiming to pursue a UK degree are now able to complete their entire degree pathway at SSTC as we now offer a focused degree pathway for students who have completed 10 years of education. The newly introduced Pearson BTEC Level 3 Diploma will bridge students from Year 10 education into the Pearson BTEC Level 5 HND Diplomas and eventually onto the top-up degree programme from the University of Salford, Manchester, UK. At each step of the pathway, students will obtain internationally recognized qualifications from Pearson. The Advanced Diploma in Commerce and Liberal Arts (ADCLA) is the first of its kind offered by a Private Education Institution in Singapore. This course is based on the syllabus developed by the University of Illinois Springfield (UIS), USA, and will directly allow students to articulate into the bachelor’s degree programme at UIS. For those wanting to remain in Singapore, an option to complete the UIS Bachelor of Business Administration (BBA) degree at SSTC is also available. Being part of the world- renowned University of Illinois system, UIS has a lot to offer to students pursuing an American degree. 2014 will be another exciting year as SSTC prepares for the launch of our first Master’s degree programme in partnership with a well-respected and prominent American university. At SSTC, our culture represents that of a large extended family. We would like to welcome you to the SSTC family and we are confident that we can work together to achieve your academic goals. Warm Regards, Emil Dereinda (Mr) Principal ! SSTC_SS_STUDENT_HANDBOOK_20140101_V8.0!©!SSTC!SCHOOL!FOR!FURTHER!EDUCATION!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!4"" INTRODUCTION OUR VISION To be a Leading Academy Recognised for Quality Education MISSION STATEMENT Our Mission Is YOUR Vision Empowering YOU to Succeed OUR CULTURE We are family. We provide a nurturing environment. We have care and concern for everyone. SERVICE GUARANTEE We will ensure that all teaching staff have the relevant qualifications. We will ensure that all staff conduct themselves professionally and with integrity. We will ensure quality courses through feedback and continuous improvement. ! 5!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!SSTC_SS_STUDENT_HANDBOOK_20140101_V8.0!©!SSTC!SCHOOL!FOR!FURTHER!EDUCATION" INTRODUCTION ! OUR CORE VALUES Sincerity Sincere… in what we promise Professionalism Professional… in our dealing with our valued customers and the conduct of our courses Integrity Integrity… we deliver what we undertake Respect Respectful… of the wishes of parents and students Innovativeness Innovative… in our courses and delivery Trustworthiness Trustworthy… in fulfilment of our claims ! ! SSTC_SS_STUDENT_HANDBOOK_20140101_V8.0!©!SSTC!SCHOOL!FOR!FURTHER!EDUCATION!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!6"" INTRODUCTION ! 7!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!SSTC_SS_STUDENT_HANDBOOK_20140101_V8.0!©!SSTC!SCHOOL!FOR!FURTHER!EDUCATION" INTRODUCTION ! SSTC FLOOR MAP SSTC$Floor$Map$ Room$ Room$ Room$ Student$ Marketing$&$Sales/$ ! Room$ $ Room$ Room$ Room$ Room$ Computer$Lab.$ 6$ 5$ 4$ Resource$ Sudent$Services$ ! 7$ 8$ 9$ 10$ 11$ $ $ Office$ Front$ Desk! "Staircase$ $ ! Staircase#! Room$ Room$ Room$ Room$ Library$ Admin.$ Auditorium$ Room$ Room$ Room$ Room$ Room$ Teachers’$ Wash$ 12! 3$ 2$ 1$ Office$ 17$ 16$ 15$ 14$ 13$ Office$ rooms$ $ $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$Lift$Lobby$and$Staircase!$ $$$$$$$$$$$$$$$$$Classrooms$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$!$Fire$Exits$ FIRE EVACUATION ON HEARING THE FIRE ALARM: ! Wait for the announcement to be made ! If it is a false alarm, resume what you were doing ! In case of fire, evacuate the building ! Immediately leave the classroom ! Do not stop to collect personal belongings ! Do not run or panic ! Use the nearest available fire exit ! Do not use the lift ! Go to the Assembly Point and report to your lecturer ! ! ParK!MaLL ! ! Penang!Road SSTC Dhoby!Ghaut! ! ! Assembly"Point !Green ! Dhoby!Ghaut !MRT!StatIon ! SSTC_SS_STUDENT_HANDBOOK_20140101_V8.0!©!SSTC!SCHOOL!FOR!FURTHER!EDUCATION!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!8"" INTRODUCTION SSTC FACILITIES ! ! Front"Desk" Auditorium" Front"Desk" Student"Resource"Area" Classroom" General"OFFice" Computer"Lab" ! 9!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!SSTC_SS_STUDENT_HANDBOOK_20140101_V8.0!©!SSTC!SCHOOL!FOR!FURTHER!EDUCATION" RULES & REGULATIONS ! SCHOOL RULES AND REGULATIONS The School Rules and Regulations are based on SSTC’s core values: Sincerity, Professionalism, Integrity, Respect, Innovativeness and Trustworthiness. School Rules and Regulations are set to ensure a safe, nurturing and conducive environment for serious study. The Code of Conduct are clear guidelines serve to encourage acceptable student behaviour. School rules and regulations must be observed throughout the student’s enrolment at the school. Core Values School Rules and Regulations Code of Conduct 1. Sincerity 1.1 All students should be courteous and well behaved at all Good Conduct times. • Proper behaviour is expected both in and out of school at all times. • Students should be polite, considerate and greet teachers, staff or guests. 1.2 Students are expected to uphold positive attitude for Positive Attitude for Learning effective learning. • English is to be spoken during lessons. • Students should be attentive during lessons. • Students should be diligent and responsible for their own learning. • Students should take pride in their work and submit assignments on time. 1.3 Students must have care and concern for everyone. Compassion
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