Setup and Troubleshooting for Interactive Whiteboard Controller Custom-built for Windows Machine Codes: Y40657/Y40667
March, 2016
Trademarks
Trademarks
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1 Microsoft® Windows® 8.1 Enterprise Microsoft product screen shots reprinted with permission from Microsoft Corporation. Other product names are the trademarks or registered trademarks of each company.
2 TABLE OF CONTENTS
Trademarks...... 1 Trademarks...... 1 1. Overview Setup Overview...... 9 Installation of the OS...... 10 Requirements...... 10 Installing the OS...... 10 Connecting the Installation Media and Keyboard...... 10 Supplying Power and Making BIOS Settings...... 11 Installing Windows and Creating the "iwbadmin" User...... 13 2. Setup with the Administrator Account Preparations before Installing Drivers...... 15 Requirements...... 15 Logging in with "iwbadmin"...... 19 Disabling the Program Usage History for an Administrator Account...... 20 Changing the Settings for Windows User Account Control...... 21 Installing Drivers...... 22 Installing the Motherboard Driver...... 22 Installing the "Intel Chipset Device" Software...... 22 Installing the "Intel Graphics Driver" Software...... 22 Installing the "Intel Network Connections"...... 23 Installing the "Intel USB3.0 eXtensible Host Controller Driver"...... 25 Installing the "Realtek High Definition Audio Driver"...... 26 Installing the "Intel Management Engine Components"...... 28 Activating Windows OS...... 29 Installing Microsoft .NET Framework 4.5.1...... 32 Installing the Language Pack and the Security Update for Windows...... 33 Installing the Language Pack of the OS...... 33 Disabling Windows Update...... 38 Installing the Language Pack of .NET Framework...... 38 Installing the Security Update for Windows...... 39 Setting After Installing the Drivers...... 41 Disabling MediaPlayer and MediaCenter...... 41
3 Disabling NetBIOS...... 42 Setting the Power Plan...... 44 Settings for Windows...... 46 Disabling the Startup and System Sound for Windows...... 46 Setting the Paging Files for Drive...... 47 Disabling the Administrator Account...... 50 Setting the Time...... 51 Setting the Language...... 53 Setting the Registry of an Administrator Account...... 58 Creating and Setting a User Account...... 60 Creating a User Account...... 60 Setting Automatic Login upon Startup...... 60 3. Setup with the User Account Installing Java...... 63 Installing Java...... 63 Settings for Windows...... 66 Setting the Firewall...... 66 Setting the Desktop Theme to Aero...... 68 Setting Clear Type to Off...... 69 Disabling Hot Key...... 70 Disabling Autoplay...... 73 Disabling the Startup and System Sound for Windows...... 74 Disabling the OSK Keyboard Sound...... 75 Setting the Time...... 76 Setting the Language...... 77 Checking the IP Address Settings...... 84 Setting the Desktop Icons...... 86 Setting the Registry of a User Account...... 87 Hiding the Taskbar Automatically...... 89 Setting the Software Keyboard...... 90 Disabling Flick...... 93 Disabling Aero Peek...... 93 Hiding the Notification Area of the Taskbar...... 94
4 Cleaning up the Disk for User Account...... 96 Setting the Start Menu and Taskbar...... 97 Installing IWB...... 103 Installing the IWB Application...... 103 Setting Auto-startup for the IWB Application...... 104 4. Final Settings with the Administrator Account Hidden Settings for the User Account...... 107 Logging in with "iwbadmin"...... 107 Settings with "mmc.exe"...... 107 Starting up "mmc.exe"...... 107 Setting Ctrl+Alt+Del Option...... 109 Setting Explorer...... 110 Setting the Control Panel...... 110 Setting the Program...... 112 Setting the Start Menu and Taskbar...... 112 Final Settings...... 114 Creating an Identification File...... 114 Clearing the IE History...... 114 Cleaning up the Disk for the Administrator Account...... 116 Defragging the Disk...... 117 Arranging the Desktop...... 118 Deleting the Log...... 118 5. Operation Check Overview...... 121 Outline...... 121 Items to be Checked...... 121 Checking the IWB Application by the User...... 121 Checking the IWB Application by the Administrator...... 122 Checking the IWB Application by the User...... 124 Stroke Input...... 124 Solutions when proper operation is not obtained...... 124 Text Input...... 124 Solutions when proper operation is not obtained...... 124
5 Storing Files on a USB Flash Drive...... 124 Solutions when proper operation is not obtained...... 125 Temporary Storage of Files...... 125 Solutions when proper operation is not obtained...... 125 Importing PDF Files...... 125 Solutions when proper operation is not obtained...... 125 Importing Power Point Files...... 125 Solutions when proper operation is not obtained...... 126 Capture Function...... 126 Solutions when proper operation is not obtained...... 126 Checking the IWB Application by the Administrator...... 127 Changing the Items of "Administrator Settings"...... 127 Solutions when proper operation is not obtained...... 127 Storing Files in the Shared Folder...... 127 Solutions when proper operation is not obtained...... 127 Mail Sending...... 128 Solutions when proper operation is not obtained...... 128 Viewing the Web Browser...... 128 Solutions when proper operation is not obtained...... 128 Remote Whiteboard (when there is a Ricoh IWB)...... 128 Solutions when proper operation is not obtained...... 129 Printing (when there is a Ricoh printer)...... 129 Solutions when proper operation is not obtained...... 129 UCS Link Function (when there is a Ricoh UCS)...... 129 Solutions when proper operation is not obtained...... 130 Storing Log...... 130 Solutions when proper operation is not obtained...... 130 Checking the Latest Version...... 130 Solutions when proper operation is not obtained...... 130 Other Operations...... 131 Solutions when proper operation is not obtained...... 131 6. Troubleshooting Distinguishing the Causes of Trouble, Software or Hardware...... 133
6 Distinguishing Software Problem by Capturing and Extracting Disk Images...... 134 Outline...... 134 On Setup...... 134 When a Software Problem Occurs...... 134 Making a Bootable USB Flash Drive...... 136 Requirements...... 136 Installing Windows AIK...... 136 Making a Bootable USB Flash Drive...... 138 Capturing and Extracting Images...... 148 Preparations and Performing of Image Capture...... 148 Preparations and Performing of Image Extraction...... 150 Kitting...... 152 Settings after Kitting...... 155
7 8 1. Overview
Setup Overview
Install, check, and make setup as shown below.
No. Step Details
Installation of the main unit and Install them following "Main Unit Installation" and 1 stand "Installation of Optional Units".
Mounting a controller with no 2 Mount it following "Installation of Optional Units". OS
3 Installing Windows OS The customer installs the Windows OS.
Setup Drivers and IWB 4 Make setup following the instructions in this manual. application
5 Check after setup Check the setup following the instructions in this manual.
Backup of the disk image after Backup the disk image following the instructions in this 6 the check manual.
9 1. Overview
Installation of the OS
• The installation must be performed by the customer
Requirements
1. Windows 7 Ultimate SP1 64-bit or Windows 7 Enterprise SP1 64-bit installation media 2. DVD drive (connecting to the USB port) (If the installation media is DVD) 3. USB keyboard
Installing the OS
Connecting the Installation Media and Keyboard
1. Connect the installation media (DVD drive or USB flash drive) to the USB port of the controller box. 2. Connect a USB keyboard to the USB port of the controller box.
10 Installation of the OS
Supplying Power and Making BIOS Settings
1. Turn ON the main power switch.
2. While holding down the [DEL] key on the connected keyboard, turn ON the power.
• Hold down the [DEL] key until the password entry dialog box is displayed.
11 1. Overview
3. Enter "admin", and then press the [ENTER] key.
4. Set "Boot Option Priorities" under the "BOOT" tab so that reading the connected USB flash drive is given priority.
• Do not select a device whose name begins with "UEFI:". 5. Select "Save Changes and Reset" under the "Save & Exit" tab, and then press the [ENTER] key.
12 Installation of the OS
6. Select [Yes], and then press the [ENTER] key.
7. The machine automatically restarts, and then the Windows installer starts.
Installing Windows and Creating the "iwbadmin" User
1. Install Windows under the conditions below. • Format all disks for the disk area selection. • Select "Disk0 Unallocated Space" for only "Unallocated Space". • Select "Custom "Advanced"". 2. Enter the account name and computer name. • Enter "iwbadmin" for "Account Name". • Enter the model number (Yxxxxxxxx) for "Computer Name".
13 1. Overview
3. Set the password.
4. Do not enter the product key. Uncheck "Automatically activate Windows when I'm online" and then click [SKIP].
5. Select "Ask me later".
14 2. Setup with the Administrator Account
Preparations before Installing Drivers
Requirements
Setup files 1. Motherboard Driver
No. Motherboard Driver
1. Chipset_10.0.27 - Intel Chipset Driver SetupChipset.exe
https://downloadcenter.intel.com/download/20775/Intel-Chipset-Device- Software-INF-Update-Utility-
2. Graphic Driver_15.36.21.64.4222 - Graphic Driver win64_1563621.exe
https://downloadcenter.intel.com/download/24964/Intel-Iris-Iris-Pro-and-HD- Graphics-Driver-for-Windows-7-8-8-1-64bit
3. LAN Driver_20.1 - Network Driver Win7 x64\PROWinx64.exe
https://downloadcenter.intel.com/download/25112/Network-Adapter-Driver- for-Windows-7-
4. USB3.0 For WIN7_3.0.5.69 - USB3.0 Driver Setup.exe
https://downloadcenter.intel.com/download/24503/USB-3-0-Intel-USB-3-0- Driver-for-Intel-NUC
5. Audio Driver_6.0.1.7240 - Audio Driver Setup.exe
https://downloadcenter.intel.com/download/24002/Audio-Realtek-ALC-Audio- Driver-for-Windows-7-
6. ME9.0_9.0.5.1367 -Intel Management Engine components MEI_allOS_5.0M_9.0.5.1367_PV.exe
https://downloadcenter.intel.com/download/22597/Intel-ME-Management- Engine-Driver
2. .Net Framework4.5.1 NDP451-KB2858728-x86-x64-AllOS-ENU.exe
15 2. Setup with the Administrator Account
https://www.microsoft.com/en-US/download/details.aspx?id=40779 3. .Net Framework language pack https://www.microsoft.com/en-US/download/details.aspx?id=3324
No. .Net Framework language pack
1. German - dotNetFx40LP_Full_x86_x64de.exe
2. Spanish - dotNetFx40LP_Full_x86_x64es.exe
3. French - dotNetFx40LP_Full_x86_x64fr.exe
4. Italian - dotNetFx40LP_Full_x86_x64it.exe
5. Japanese - dotNetFx40LP_Full_x86_x64ja.exe
6. Dutch - dotNetFx40LP_Full_x86_x64nl.exe
7. Polish - dotNetFx40LP_Full_x86_x64pl.exe
8. Portuguese (Brazil)- dotNetFx40LP_Full_x86_x64pt-BR.exe
9. Portuguese (Portugal) - dotNetFx40LP_Full_x86_x64pt-PT.exe
10. Russian - dotNetFx40LP_Full_x86_x64ru.exe
11. Swedish - dotNetFx40LP_Full_x86_x64sv.exe
12. Chinese (Simplified) - dotNetFx40LP_Full_x86_x64zh-Hans.exe
4. Windows Security Update
No. Windows Security Update
1. msxml4-KB954430-enu.exe
https://www.microsoft.com/en-US/download/details.aspx?id=14623
2. NDP40-KB2478663-x64.exe
https://www.microsoft.com/en-US/download/details.aspx?id=26312
3. NDP45-KB2972107-x64.exe
https://www.microsoft.com/en-US/download/details.aspx?id=44320
4. Windows6.1-KB2482017-x64.msu
https://www.microsoft.com/en-US/download/details.aspx?id=145
16 Preparations before Installing Drivers
No. Windows Security Update
5. Windows6.1-KB2549760-x64.msu
https://support.microsoft.com/en-us/kb/2549760
6. Windows6.1-KB2647516-x64.msu
https://www.microsoft.com/en-US/download/details.aspx?id=28816
7. Windows6.1-KB2653956-x64.msu
https://www.microsoft.com/en-US/download/details.aspx?id=29367
8. Windows6.1-KB2654428-x64.msu
https://www.microsoft.com/en-US/download/details.aspx?id=28878
9. Windows6.1-KB2660465-x64.msu
https://www.microsoft.com/en-US/download/details.aspx?id=28891
10. Windows6.1-KB2699988-x64.msu
https://www.microsoft.com/en-US/download/details.aspx?id=30029
11. Windows6.1-KB2705219-v2-x64.msu
https://www.microsoft.com/en-US/download/details.aspx?id=30567
12. Windows6.1-KB2712808-x64.msu
https://www.microsoft.com/en-US/download/details.aspx?id=30511
13. Windows6.1-KB2727528-x64.msu
https://www.microsoft.com/en-US/download/details.aspx?id=35687
14. Windows6.1-KB2761226-x64.msu
https://www.microsoft.com/en-US/download/details.aspx?id=35653
15. Windows6.1-KB2786464-v2-x64.msu
https://support.microsoft.com/en-us/kb/2786464
5. Java SE Development Kit 7 Update 65 jdk-7u65-windows-x64.exe http://www.oracle.com/technetwork/java/javase/downloads/java-archive-downloads- javase7-521261.html#jdk-7u65-oth-JPR 6. Language pack of the OS
17 2. Setup with the Administrator Account
http://windows.microsoft.com/en-US/windows/language-packs#lptabs=win7
No. Language pack of the OS
1. Chinese Simplified
2. Chinese Traditional (Hong Kong)
3. Chinese Traditional (Taiwan)
4. Dutch (Nederlands)
5. English (U.S.)
6. French (Français)
7. German (Deutsch)
8. Italian (Italiano)
9. Japanese (Japan)
10. Polish (Polski)
11. Portuguese (Brazil Português)
12. Portuguese (Portugal Português)
13. Russian (Русский)
14. Spanish (Español)
15. Swedish (Svenska)
7. IWB Installer RIWB_X.X.XX.X.exe USB flash drive • Copy the Setup files Bootable USB flash drive • More than 16 GB • For capturing the disk image after setup • Set the boot image in advance (p.136). USB keyboard
18 Preparations before Installing Drivers
Logging in with "iwbadmin"
To perform setup as an administrator, log in with an “iwbadmin” account created by the customer.
1. Connect a USB keyboard to the USB port of the controller box. 2. Turn ON the main power switch.
3. Turn ON the main unit.
4. Log in with "iwbadmin".
19 2. Setup with the Administrator Account
Disabling the Program Usage History for an Administrator Account
Purpose: To improve security by disabling storing of the setting information
1. Right-click the [Windows] icon at bottom left on the screen. 2. Select "Properties" on the menu.
3. Uncheck "Store and display recently opened programs in the Start menu" and "Store and display recently opened items in the Start menu and the taskbar" under the Start Menu tab.
4. Click [OK] to close the dialog box.
20 Preparations before Installing Drivers
Changing the Settings for Windows User Account Control
Purpose: To disable displaying of the confirmation dialog box during running of the IWB application
1. Click "[Start]>Control Panel> System and Security ". 2. Select "Change User Account Control settings".
3. Select "Never notify", and then click [OK].
21 2. Setup with the Administrator Account
Installing Drivers
• Store the setup files on a USB flash drive in advance, and then copy them to the desktop of the OS of the IWB.
Installing the Motherboard Driver
Installing the "Intel Chipset Device" Software
1. Double-click on "SetupChipset.exe".
2. Install the “Intel Chipset Driver” following the messages in the dialog box.
Installing the "Intel Graphics Driver" Software
1. Double-click on "win64_1563621.exe".
2. Install the "Intel Graphics Driver" following the messages in the dialog box.
22 Installing Drivers
3. Select "Yes, I want to restart this computer now.", and then click [Finish]. The computer will restart.
Installing the "Intel Network Connections"
1. Double-click on "PROwin64.exe".
2. Click [Next] twice.
23 2. Setup with the Administrator Account
3. Select "Intel PROSet for Windows Device Manager" and "Advanced Network Services", and then click [Next].
4. Click [Install] to install the "Intel Network Connections" following the messages in the dialog box.
24 Installing Drivers
Installing the "Intel USB3.0 eXtensible Host Controller Driver"
1. Double-click on "Setup.exe".
2. Click [Next] to install the "Intel USB3.0 eXtensible Host Controller Driver" following the messages in the dialog box.
25 2. Setup with the Administrator Account
3. Select "Yes, I want to restart this computer now.", and then click [Finish]. The computer will restart.
Installing the "Realtek High Definition Audio Driver"
1. Double-click on "Setup.exe".
26 Installing Drivers
2. Click [Next] to install the "Realtek High Definition Audio Driver" following the messages in the dialog box.
3. Select "Yes, I want to restart this computer now.", and then click [Finish]. The computer will restart.
27 2. Setup with the Administrator Account
Installing the "Intel Management Engine Components"
1. Double-click on "MEI_allOS_5.0M_9.0.5.1367_PV.exe".
2. Select "C:\Driver_allOS" for "Destination folder".
3. Click [Install] to install the "Intel Management Engine Components" following the messages in the dialog box. Uncheck "Install Intel Control Center".
28 Activating Windows OS
Activating Windows OS
1. Connect the main unit to the Internet.
• Make settings for network and proxy depending on the network environment for the setup location. • If the system cannot be connected with the Internet, perform Windows activation by phone. 2. Select "Start>Control Panel>System and Security>System". 3. Click "Change Product Key" at the bottom on the screen.
4. Enter the product key, and then click [Next].
29 2. Setup with the Administrator Account
5. Click [Close] to finish the activation.
If Windows cannot connect to the Internet The screen for Windows activation by phone is automatically displayed.
1. Select the nearest location, and then click [Next].
2. Call the phone number displayed. 3. Enter the installation ID listed on the screen into phone’s keypad.
• Write down the confirmation ID given by the phone guidance.
30 Activating Windows OS
4. Enter the confirmation ID on the screen, and then click [Next].
5. Click [Close] to finish the activation.
31 2. Setup with the Administrator Account
Installing Microsoft .NET Framework 4.5.1
1. Double-click on "NDP451-KB2858728-x86-x64-AllOS-ENU.exe".
2. Install the "Microsoft .NET Framework 4.5.1" following the messages in the dialog box.
32 Installing the Language Pack and the Security Update for Windows
Installing the Language Pack and the Security Update for Windows
Installing the Language Pack of the OS
1. Select "Start>Control Panel>Clock, Language, and Region". 2. Select the "Keyboard and Language" tab, and then click [Install/Uninstall languages].
3. Select "Install display language".
33 2. Setup with the Administrator Account
4. Select "Browse Computer or network".
5. Click [Browse…].
6. Select the folder that contains the language packs, and then click [OK].
• If the upper folder that contains the language packs is selected, the language packs are automatically searched and selected.
34 Installing the Language Pack and the Security Update for Windows
7. Select all of the language packs below, and then click [Next]. • Chinese Simplified • Chinese Traditional (Hong Kong) • Chinese Traditional (Taiwan) • Dutch (Nederlands) • English (English) • French (Français) • German (Deutsch) • Italian (Italiano) • Japanese (Japan) • Polish (Polski) • Portuguese (Brazil Português) • Portuguese (Portugal Português) • Russian (Русский) • Spanish (Español) • Swedish (Svenska)
35 2. Setup with the Administrator Account
8. Select "I accept the license terms", and then click [Next].
9. When installation completes, click [Next].
36 Installing the Language Pack and the Security Update for Windows
10. Select a language to be used under "Select display language", and then click [Close].
• This installation can be done via Windows update with the following procedure. 1. Make the network settings so that Windows Update is enabled. 2. Select "Start>Control Panel>System and Security>Windows Update". 3. Click [Check for Updates]. 4. Click [Optional updates are available]. 5. Under Windows7 Language Packs, select and install the language packs shown below. • Chinese Simplified • Chinese Traditional (Hong Kong) • Chinese Traditional (Taiwan) • Dutch (Nederlands) • English (English) • French (Français) • German (Deutsch) • Italian (Italiano) • Japanese (Japan) • Polish (Polski) • Portuguese (Brazil Português) • Portuguese (Portugal Português) • Russian (Русский) • Spanish (Español)
37 2. Setup with the Administrator Account
Disabling Windows Update
Purpose: To prevent the IWB application from being unstable upon updating Windows after initial settings
1. Select "Start>Control Panel>System and Security". 2. Select "Turn automatic updating on or off" for "Windows Update".
3. Select "Never check for updates (not recommended)" under "Important updates". Uncheck "Allow all users to install updates on this computer" and "Give me recommended updates the same way I receive important updates", and then click [OK].
Installing the Language Pack of .NET Framework
1. Copy ".NET Framework" to the desktop. • dotNetFx40LP_Full_x86_x64de.exe • dotNetFx40LP_Full_x86_x64es.exe • dotNetFx40LP_Full_x86_x64fr.exe • dotNetFx40LP_Full_x86_x64it.exe
38 Installing the Language Pack and the Security Update for Windows
• dotNetFx40LP_Full_x86_x64ja.exe • dotNetFx40LP_Full_x86_x64nl.exe • dotNetFx40LP_Full_x86_x64pl.exe • dotNetFx40LP_Full_x86_x64pt-PT.exe • dotNetFx40LP_Full_x86_x64pt-BR.exe • dotNetFx40LP_Full_x86_x64ru.exe • dotNetFx40LP_Full_x86_x64sv.exe • dotNetFx40LP_Full_x86_x64zh-Hans.exe • dotNetFx40LP_Full_x86_x64zh-Hant.exe 2. Double-click on the exe file copied in Step 1 to install.
Installing the Security Update for Windows
1. Copy the Windows security update files shown below to the desktop. • msxml4-KB954430-jpn.exe • NDP40-KB2478663-x64.exe • NDP45-KB2972107-x64.exe • Windows6.1-KB2482017-x64.msu • Windows6.1-KB2549760-x64.msu • Windows6.1-KB2647516-x64.msu • Windows6.1-KB2653956-x64.msu • Windows6.1-KB2654428-x64.msu • Windows6.1-KB2660465-x64.msu • Windows6.1-KB2699988-x64.msu • Windows6.1-KB2705219-v2-x64.msu • Windows6.1-KB2712808-x64.msu • Windows6.1-KB2727528-x64.msu • Windows6.1-KB2761226-x64.msu • Windows6.1-KB2786464-v2-x64.msu
• Restart the computer last.
39 2. Setup with the Administrator Account
2. Select "Start>Control panel>Programs>View installed update", and then check that the security update for Windows files are installed.
40 Setting After Installing the Drivers
Setting After Installing the Drivers
Disabling MediaPlayer and MediaCenter
Purpose: To disable starting of Windows DVD Maker, Windows Media Center, and Player during running of the IWB application
1. Select "Start>Control Panel>Programs and Features". 2. Select "Turn Windows features on or off".
3. Uncheck "Media Features".
4. Click [Yes] to close the displayed dialog box. 5. Click [OK] to close the "Windows Features" dialog box.
41 2. Setup with the Administrator Account
Disabling NetBIOS
Purpose: To prevent the machine from being identified by searching for the NetBIOS name in the Windows network environment
1. Select "Start>Control Panel>Network and Internet>Network and Sharing Center". 2. Select "Change adapter setting".
3. Double-click "Local Area Connection". 4. Select "Internet Protocol Version 4 (TCP/IPv4)" under "Networking" tab, and then click [Properties].
42 Setting After Installing the Drivers
5. Click [Advanced] under the "General" tab.
6. Select the "WINS" tab and "Disable NetBIOS over TCP/IP". Then click [OK].
7. Click [OK] then [Close].
43 2. Setup with the Administrator Account
Setting the Power Plan
Purpose: To disable disruptions such as invoking of sleep state during running of the IWB application
1. Select "Start>Control Panel>System and Security>Power Options". 2. Select "Create a power plan".
3. Select "Balanced (recommended)". Then enter "CBS" for "Plan name", and then click [Next].
4. Select "Never" for "Turn off the display" and "Put the computer to sleep", and then click [Create].
44 Setting After Installing the Drivers
5. Select "Change plan settings" for "CBS".
6. Select "Change Advanced power settings".
7. Set the items shown below under the "Advanced settings" tab. • Require a password on wakeup: No • Hard disk-Turn off hard disk after Settings: Never • Sleep-Sleep after Settings: Never • Sleep-Allow hybrid sleep Settings: Off • Sleep-Allow wake timers Settings: Disable • USB settings-USB selective suspend setting: Disable • Power buttons and lid-Power button action: Shut down • PCI Express-Link State Power Management: Off • Display-Turn off display after: Never 8. Click [OK].
45 2. Setup with the Administrator Account
Settings for Windows
Disabling the Startup and System Sound for Windows
Purpose: To disable the operation sounds of Windows
1. Select "Start>Control Panel>Hardware and Sound>Sound". 2. Select the "Sounds" tab then "No Sounds" under "Sound Scheme".
46 Settings for Windows
3. Uncheck "Play Windows Startup sound", and then click [OK].
Setting the Paging Files for Drive
Purpose: To prevent memory error generation that is caused by the use of virtual memory
1. Select "Start>Control Panel>System and Security>Advanced system settings".
47 2. Setup with the Administrator Account
2. Select the "Advanced" tab, and then click [Settings…] under "Performance".
48 Settings for Windows
3. Select the "Advanced" tab, and then click [Change…].
49 2. Setup with the Administrator Account
4. Check "Automatically manage paging file size for all drives", and then click [OK].
5. Click [OK] then [Restart Now] to restart Windows.
Disabling the Administrator Account
Purpose: Not to use the administrator account
1. Select "Start>Control Panel>System and Security>Administrative Tools". 2. Double-click "Computer Management".
50 Settings for Windows
3. Select "Local User and Group>Users>Administrator".
4. Check "Account is disabled" under the "General" tab, and then click [OK].
Setting the Time
Set if necessary.
1. Select "Start>Control Panel>Clock, Language, and Region".
51 2. Setup with the Administrator Account
2. Select "Date and Time".
3. Click [Change date and time…].
4. Select the appropriate area for "Time zone", and then click [OK].
52 Settings for Windows
Setting the Language
Set if necessary.
1. Select "Start>Control Panel>Clock, Language, and Region". 2. Select "Regions and Language".
3. Select an appropriate language for "Format" under the "Formats" tab.
53 2. Setup with the Administrator Account
4. Select the "Location" tab then the current region of the world for "Current location".
5. Click the "Keyboard and Languages" tab, and then select the appropriate language for "Choose a display language". Then click [Change keyboards].
54 Settings for Windows
6. Click [Add] under the "General" tab.
7. Open the tree, check an item, and then click [OK].
55 2. Setup with the Administrator Account
8. Select a language for "Default input language" under the "General" tab, and then click [OK].
9. Select the "Administrative" tab then [Change system locale…].
56 Settings for Windows
10. Click [Apply].
11. Select the "Administrative" tab, and then click [Copy settings]. Check "Welcome screen and system accounts", and then click [OK].
57 2. Setup with the Administrator Account
12. Click [Log off now].
Setting the Registry of an Administrator Account
Purpose: To shut down the system properly
1. Enter "regedit" for Search on the Start menu and run the displayed "regedit.exe".
2. In the "Registry Editor", open "HKEY_LOCAL_MACHINE>SYSTEM>CurrentControlSet>Control".
58 Settings for Windows
3. Set value data of "Wait To Kill Service Timeout" to "60000", and then click [OK].
59 2. Setup with the Administrator Account
Creating and Setting a User Account
Creating a User Account
1. Select "Start>Control Panel>User Accounts and Family Safety>Add or remove user accounts". 2. Select "Create a new account".
3. Enter the account name "iwbuser". Then select "Administrator", and then click [Create Account].
Setting Automatic Login upon Startup
Purpose: To enable the use of the IWB application upon turning the power on
1. Select "Start>Accessories>Run".
60 Creating and Setting a User Account
2. Enter "control userpasswords2" for “Open”, and then click [OK].
3. Select "iwbuser" for “User Name”, and then uncheck "User must enter a user name and password to use this computer" under the "User" tab. Then click [OK].
4. The "Automatically Log On" dialog box is displayed. Enter nothing. Click [OK].
61 2. Setup with the Administrator Account
62 3. Setup with the User Account
Installing Java
• Before making settings, restart the IWB and login with the User Account (iwbuser).
Installing Java
Purpose: To activate the remote whiteboard or Web functions
1. Double-click "jdk-7u65-windows-x64.exe" to install Java following the messages in the dialog box. 2. Select "Start>Control Panel>System and Security>System". 3. Select "Advanced system setting".
63 3. Setup with the User Account
4. Click [Environment Variables…] under the "Advanced" tab.
5. Click [New…] under "System variables".
64 Installing Java
6. Enter "JAVA_HOME" for "Variable name" and "C:\Program Files\Java\jdk1.7.0_65" for "Variable value", and then click [OK] twice.
65 3. Setup with the User Account
Settings for Windows
Setting the Firewall
Purpose: To ensure security and make the port settings for the remote whiteboard
1. Select "Start>Control Panel>System and Security>Windows Firewall". 2. Select "Advanced setting".
3. Right-click "Windows Firewall with Advanced Security on Local Computer", and then select "Properties".
4. Check that the settings for the "Domain Profile", "Private Profile", and "Public Profile" tabs are as shown below. • Firewall state: On (recommended) • Inbound Connections: Block (default) • Outbound Connections: Allow (default)
66 Settings for Windows
5. Enter "cmd" for Search on the Start menu, and then run the displayed "cmd.exe".
6. Enter the commands shown below at the command prompt, and then run them. • netsh advfirewall firewall delete rule name=all • set IWB_PORTS="80,61616,50000-50002,50003" • netsh advfirewall firewall add rule name="IWB Remote Whiteboard Sharing (TCP)" dir=in protocol=tcp localport="%IWB_PORTS%" action=allow • netsh advfirewall firewall add rule name="IWB Remote Whiteboard Sharing (ICMPv4)" protocol=icmpv4:8,any dir=in action=allow • netsh advfirewall firewall add rule name="IWB Remote Whiteboard Sharing (ICMPv4)" protocol=icmpv4:9,any dir=in action=allow 7. Select "Start>Control Panel>System and Security>Windows Firewall>Advanced settings". 8. Select "Inbound Rules", and then check that the three "Inbound Rules" shown below are registered for "Inbound Rules" (center tab).
67 3. Setup with the User Account
Setting the Desktop Theme to Aero
Purpose: To display the IWB whiteboard screen properly
1. Select "Control Panel>Appearance and Personalization>Desktop Background>Change the theme". 2. Select "Windows 7" for "Aero Themes". Then select "Desktop background".
3. Select "Solid Colors" for "Picture location", and then select "More…".
68 Settings for Windows
4. Set the values for RGB. Set "Red" to 57, "Green" to 62, and "Blue" to 70, and then click [OK].
5. The solid color is set. Click [Save Changes].
Setting Clear Type to Off
Purpose: To display the keyboard input clearly
1. Select "Start>Control Panel>Appearance and Personalization>Display".
69 3. Setup with the User Account
2. Select "Adjust ClearType text".
3. Uncheck "Turn on ClearType", and then click [Next].
4. Click [Next] then [Finish].
Disabling Hot Key
Purpose: To inhibit function changes from the keyboard
1. Select "Start>Control Panel>Ease to Access>Ease of Access Center".
70 Settings for Windows
2. Select "Set up High Contrast".
3. Uncheck "Turn on or off High Contrast when left ALT + left SHIFT + PRINT SCREEN is pressed", and then click [OK]. Then the keyboard shortcut for toggling high-contrast setting will be disabled.
4. Select "Start>Control Panel>Ease to Access>Ease of Access Center". 5. Select "Make the keyboard easier to use". 6. Select "Set up Filter Key".
71 3. Setup with the User Account
7. Uncheck "Turn on Filter Keys when right SHIFT is pressed for 8 seconds", and then click [OK]. Then the action of the filter key will be disabled when the right Shift key is held pressed for 8 seconds.
8. Select "Start>Control Panel>Ease to Access>Ease of Access Center". 9. Select "Make the keyboard easier to use". 10. Uncheck "Turn on Toggle Keys by holding down the NUM LOCK key for 5 seconds", and then click [OK]. Then the function for switching by holding down NUM LOCK will be disabled.
11. Select "Start>Control Panel>Intel® HD Graphics". If "Small Icon" is selected for "View by", "Intel® HD Graphics" will be displayed.
72 Settings for Windows
12. Select "Option and Support".
13. Select "Disable" for "Manage Hot Keys", and then click [Apply].
14. Click [Yes]. Then the hot key of the "Intel® HD Graphics" will be disabled.
Disabling Autoplay
Purpose: To disable displaying Explorer when the USB device is connected
73 3. Setup with the User Account
1. Select "Start>Control Panel>Hardware and Sound>AutoPlay". 2. Uncheck "Use AutoPlay for all media and device", and then click [Save]. Then autoplay will be disabled.
Disabling the Startup and System Sound for Windows
Purpose: To disable the operation sounds of Windows
1. Select "Start>Control Panel>Hardware and Sound>Sound". 2. Select the [Sounds] tab.
74 Settings for Windows
3. Select "No Sounds" for "Sound Schema". Then uncheck "Play Windows Startup sound", and then click [OK].
Disabling the OSK Keyboard Sound
Purpose: To disable the sound generated when touching the keyboard
1. Enter "osk" for Search on the Start menu, and then run the displayed "osk.exe".
75 3. Setup with the User Account
2. The keyboard is displayed. Click [Options].
3. Uncheck "Use click sound", and then click [OK].
Setting the Time
Set if necessary.
1. Select "Start>Control Panel>Clock, Language, and Region>Date and Time".
76 Settings for Windows
2. Click [Change time zone…] under the "Date and Time" tab, and then select an appropriate areas for "Time zone".
Setting the Language
Set if necessary.
1. Select "Start>Control Panel>Clock, Language, and Region". 2. Select "Change the date, time, or number format".
77 3. Setup with the User Account
3. Select an appropriate language for "Format" under the "Formats" tab.
4. Select the "Location" tab, and then set the current region of the world.
78 Settings for Windows
5. Select the "Keyboard and Languages" tab, and then set the appropriate language for "Choose a display language".
6. Click [Change keyboards…].
79 3. Setup with the User Account
7. Click [Add] under the "General" tab.
8. Open the appropriate languages, and then check them. Then click [OK].
80 Settings for Windows
9. Select a language under the "General" tab, and then click [OK].
10. Select the "Language Bar" tab, and then check "Hidden". Then click [OK].
81 3. Setup with the User Account
11. Select the "Administrative" tab then [Change system locale…].
12. Set the Language. 13. Click [Copy settings] then [Apply].
82 Settings for Windows
14. Select "Administrative" tab then click [Copy Settings].
15. Check "Welcome screen and system accounts", and then click [OK].
83 3. Setup with the User Account
16. Click [Log off now].
Checking the IP Address Settings
1. Select "Start>Control Panel>Network and Internet>Network and Sharing Center". 2. Select "Change adapter settings".
3. Double-click "Local Area Connection".
84 Settings for Windows
4. Double-click "Internet Protocol Version 4 (TCP/IPv4)" under the "Networking" tab.
5. Check "Obtain an IP address automatically" and "Obtain DNS server address automatically", and then click [OK].
85 3. Setup with the User Account
Setting the Desktop Icons
1. Select "Control Panel>Appearance and Personalization>Personalization>Change desktop icons". 2. Uncheck all "Desktop icons", and then click [OK].
3. Select all icons on the desktop, and then right-click and select "Delete". Then click [Yes] to delete all icons on the desktop.
86 Settings for Windows
4. Enter "regedit" for Search on the Start menu, and then run the displayed "regedit.exe".
5. Open "HKEY_CLASS_ROOT\lnkfile" on "Registry Editor". 6. Change the name "IsShortcut" to "IsNotShortcut".
Setting the Registry of a User Account
• Create a registry key if it does not exist.
1. Enter "regedit" for Search on the Start menu, and then run the displayed "regedit.exe". 2. Register the parameters below for "Registry". • Disabling the thumbnail of DWM (to delay the display of thumbnails on the Aero view) • Location: HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion \Explorer\Advanced
Name: ExtendedUIHoverTime
Type: DWORD (32 bit)
Data: 5000000
87 3. Setup with the User Account
• Registering identifying key of the installer (to install the IWB application) • Location: HKEY_CURRENT_USER\Software\RICOH\IWB
Name: Install
Type: String value
Data: 0
• Setting the Software Keyboard • Location: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\i8042prt \Parameters
Name: LayerDriver JPN
Type: String value
Data: kbd106.dll
Name: OverrideKeyboardIdentifier
Type: String value
Data: PCAT_106KEY
Name: OverrideKeyboardSubtype
Type: DWORD (32 bit)
Data: 2
Name: OverrideKeyboardType
Type: DWORD (32 bit)
Data: 7
• Setting the Desktop Timeout (to automatically end a frozen application) • Location: HKEY_USERS\.DEFAULT\Control Panel\Desktop
Name: AutoEndTasks
Type: String value
Data: 1
88 Settings for Windows
Name: HungAppTimeout
Type: String value
Data: 60000
Name: WaitToKillAppTimeout
Type: String value
Data: 60000
Hiding the Taskbar Automatically
Purpose: To disable displaying of the taskbar during running of the IWB application
1. Right-click on the taskbar, and then select "Properties".
89 3. Setup with the User Account
2. Check "Auto-hide the taskbar" under the "Taskbar tab", and then click [OK].
Setting the Software Keyboard
Purpose: To enable entering characters without a USB keyboard
1. Right-click on the taskbar, and then select "Properties".
90 Settings for Windows
2. Select the "Toolbars" tab then "Tablet PC Input Panel". Then click [OK].
3. Click the [Table PC Input Panel] icon in the notification area at bottom right on the screen.
91 3. Setup with the User Account
4. The input panel is displayed. Click [Touch Keyboard], and then select "Options" from the displayed list.
5. Select "Show the tab even when the pen is out of range" under the "Opening" tab, and then click [OK].
92 Settings for Windows
Disabling Flick
1. Right-click the [Flick] icon in the notification area on the taskbar, and then select "Turn off flicks".
2. Right-click the [Flick] icon in the notification area on the taskbar again, and then click "Remove icon".
Disabling Aero Peek
Purpose: To disable the desktop display function on the Windows taskbar
1. Right-click on the taskbar, and then select "Properties".
93 3. Setup with the User Account
2. Uncheck "Use Aero Peek to preview the desktop" under the "Taskbar" tab, and then click [OK].
Hiding the Notification Area of the Taskbar
Purpose: To disable displaying the taskbar by notification
1. Right-click on the taskbar, and then select "Properties".
94 Settings for Windows
2. Click [Customize…] under the "Taskbar" tab.
3. Uncheck "Always show all icons and notifications on the taskbar".
95 3. Setup with the User Account
4. Select "Hide icon and notifications" for all icons under "Behaviors", and then select "Turn system icons on or off".
5. Select "Off" for all icons under "Behaviors", and then click [OK].
Cleaning up the Disk for User Account
Purpose: To delete unnecessary files
1. Select "Start>All Programs>Accessories>System Tool>Disk Cleanup".
96 Settings for Windows
2. Check all items for "Files to delete", and then click [OK].
3. Click [Delete Files].
Setting the Start Menu and Taskbar
Purpose: To disable the setting changes made by the end user
97 3. Setup with the User Account
1. Right-click on the taskbar, and then select "Properties".
2. Select the "Start Menu" tab, and then uncheck "Store and display recently opened programs in the Start menu" and "Store and display recently opened items in the Start menu and the taskbar".
98 Settings for Windows
3. Select "Log off" for "Power button action", and then click [Customize…].
4. Check "Don't display this item" for "Computer", and then click [OK].
5. Select "Start>Control Panel>Appearance and Personalization>Folder Options".
99 3. Setup with the User Account
6. Select the "View" tab. Then check "Show hidden files, folders, and drives", and then click [OK].
7. Delete all files and directories in "C:\Users\iwbuser\AppData\Roaming\Microsoft \Internet Explorer\Quick Launch\User Pinned\TaskBar".
100 Settings for Windows
8. Select all files and directories in "C:\Users\iwbuser\AppData\Roaming\Microsoft \Windows\Start Menu\Programs". Then right-click and select "Properties". Check "Hidden" for "Attributes" under the "General" tab, and then click [OK].
9. Select "Apply changes to the selected items, subfolders and files", and then click [OK].
10. Create "C:\Users\iwbuser\AppData\Roaming\RICOH\IWB\Log" folder and "C:\Tools" folder. 11. Select "Start>Control Panel>Appearance and Personalization>Folder Options".
101 3. Setup with the User Account
12. Select the "View" tab, check "Don’t show hidden files, folders, or drives", and then click [OK].
102 Installing IWB
Installing IWB
Installing the IWB Application
1. Log on with "iwbuser".
2. Copy the installer for the IWB application (RIWB_X.X.XX.X.exe) to the desktop, and double-click it to execute.
• To disable auto restart and silent installation, execute the installer with the command below at the command prompt. • RIWB_X.X.XX.X.exe (/S/v/norestart/v/qn)
103 3. Setup with the User Account
3. After installation, remove the installer (RIWB_X.X.XX.X.exe), and then rearrange the icons on the desktop in the order of "Interactive Whiteboard", "Setting", "Admin Settings", and "Power off".
4. Check that the folders below exist under "C:\Program Files". • apache-activemq-5.10.0 • apache-tomcat-7.0.54 • pgsql 5. Check that the folders below exist under "C:\Tools". • ioffice • basic • universal 6. Select "Start>Control Panel>Programs>Programs and Features", and then check that the applications below exist. • .Net Framework4.5.1 • Java SE Development Kit 7 Update 65 • IWB • Driver-CY3014_V1.1.0.129_64bit • CODECS • vcredist_x64.exe (Microsoft Visual C++ 2010 Redistributable) -10.0.30319.01
Setting Auto-startup for the IWB Application
Purpose: To enable operation soon after the power is turned on
104 Installing IWB
1. Enter "regedit" for Search on the Start menu and run the displayed "regedit.exe".
2. Set the items below in the registry. • Location: HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run
Name: iwb_whiteboard
Type: String value
Data: C:\Program Files\Ricoh\Interactive Whiteboard\Interactive Whiteboard.lnk
3. Check that the items below are set in the registry on the same place. • IwbWatcher
Name: iwb_watcher
Type: String value
Data: C:\Program Files\Ricoh\Interactive Whiteboard \IwbWatcher.exe
• IwbLauncher
Name: iwb_launcher
Type: String value
Data: C:\Program Files\Ricoh\Interactive Whiteboard \IwbLauncher.exe
• CSTinyServer
Name: cs_tiny_server
105 3. Setup with the User Account
Type: String value
Data: C:\Program Files\Ricoh\Interactive Whiteboard\Server\CSTiny \CSTinyServer.exe
106 4. Final Settings with the Administrator Account
Hidden Settings for the User Account
• The IWB application and the other applications cannot exist together. Therefore, other applications have to be set not to be activated. For additional security, it is also necessary to disable the Windows operations. The procedures below are settings for disabling the operations and for using the system for IWB.
Logging in with "iwbadmin"
1. Log off "iwbuser", and then log in with "iwbadmin".
Settings with "mmc.exe"
Starting up "mmc.exe"
1. Enter "mmc" for Search on the Start menu, and then run the displayed "mmc.exe".
107 4. Final Settings with the Administrator Account
2. The "Console window" is displayed. Select "File" then "Add/Remove Snap-in...".
3. Select "Group Policy Object Editor", and then click [Add]. Then click [OK].
4. Click [Browse…].
108 Hidden Settings for the User Account
5. Select the "Users" tab. Then select "iwbuser", and then click [OK].
6. Click [Finish].
Setting Ctrl+Alt+Del Option
1. On the left in the "Console" window, open "Local Computer>iwbuser Policy>User Configuration>Administrative Templates>System". Then set the items under "Ctrl + Alt + Del Options" shown below to "Enable". • Remove Change Password • Remove Lock Computer • Remove Task Manager • Remove Logoff
109 4. Final Settings with the Administrator Account
• For setting, double-click the item.
Setting Explorer
1. On the left in the "Console" window, open "Local Computer>iwbuser Policy>User Configuration>Administrative Templates>Windows Component>Windows Explorer". Then set the items shown below to "Enable". • Remove Windows Explorer’s default context menu • Prevent access to drives from My Computer • Turn off Windows + X hotkeys
Setting the Control Panel
1. On the left in the "Console" window, open "Local Computer>iwbuser Policy>User Configuration>Administrative Templates>Control Panel".
110 Hidden Settings for the User Account
2. Double-click "Show only specified Control Panel items", and then select "Enable". Then click [Shown…] for "Options".
3. Set the items below for "List of allowed Control Panel items". • Microsoft.Language • Microsoft.RegionAndLanguage • Microsoft.DateAndTime • Microsoft.DevicesAndPrinters 4. Click [OK] to close the dialog box.
111 4. Final Settings with the Administrator Account
Setting the Program
1. Open "Local Computer>iwbuser Policy>User Configuration>Administrative Templates>Control Panel>Programs". 2. Double-click "Hide “Programs and Features” page", and then select "Enable". Then click [OK].
Setting the Start Menu and Taskbar
1. On the left in the "Console" window, select "Start Menu and Taskbar", and then set the items below to "Enable". • Do not keep history of recently opened documents • Do not search communications • Do not search for files • Do not search Internet • Do not search programs and Control Panel items • Do not use the search-based method when resolving shell shortcuts • Do not use the tracking-based method when resolving shell shortcuts • Hide the notification area • Remove access to the context menus from the taskbar. • Remove common program groups from Start Menu • Remove Default Programs link from the Start Menu. • Remove Documents icon from Start Menu • Remove Downloads link from Start Menu • Remove drag-and-drop and context menus on the Start Menu • Remove Favorites menu from Start Menu • Remove frequent programs list from the Start Menu • Remove Games link from Start Menu • Remove Help menu from Start Menu • Remove Homegroup link from Start Menu • Remove links and access to Windows Update • Remove Music icon from Start Menu • Remove Network Connections from Start Menu • Remove Network icon from Start Menu • Remove Pictures icon from Start Menu
112 Hidden Settings for the User Account
• Remove pinned programs from the Taskbar • Remove pinned programs list from Start Menu • Remove programs on Settings menu • Remove Recent Items menu from Start Menu • Remove Recorded TV link from Start Menu • Remove Run menu from Start Menu • Remove Search Computer link • Remove Search link from Start Menu • Remove See More Results / Search Everywhere link • Remove the Action Center icon • Remove the battery meter • Remove the Network icon • Remove the volume control icon • Remove user folder link from Start Menu • Remove user name from Start Menu • Remove Videos link from Start Menu • Turn off notification area cleanup • Turn off taskbar thumbnails • Turn off user tracking 2. After the settings complete, the "Microsoft Management Console" dialog box will be displayed. Click [No].
113 4. Final Settings with the Administrator Account
Final Settings
Creating an Identification File
1. Create IWB.txt under "C:\" to identify the version of the opened image. An example of the content is as shown below. • D6500 (type) • 1.6.0.0 (version) • 2015/01/01(created date)
Clearing the IE History
1. Select "Start>Control Panel>Network and Sharing>Internet Options".
114 Final Settings
2. Click [Delete].
3. Check items other than "Preserve Favorites website data", and then click [Delete].
115 4. Final Settings with the Administrator Account
Cleaning up the Disk for the Administrator Account
1. Select "Start>All Programs>Accessories>System Tool>Disk Cleanup".
2. Check all items for "Files to delete", and then click [OK].
116 Final Settings
3. Click [Delete Files].
4. Delete all files under "C:\Users\iwbadmin\Appdata\Local\Temp" and "C:\Users \iwbuser\Appdata\Local\Temp".
Defragging the Disk
1. Select "Start>All Programs>Accessories>System Tool>Disk Defragmenter".
2. Select the volume C:, and then click [Analyze disk].
117 4. Final Settings with the Administrator Account
3. When analysis completes, click [Defragment disk].
4. When defragging completes, click [Close].
Arranging the Desktop
1. Delete all icons other than trash on the desktop of "iwbadmin".
Deleting the Log
1. Open Task Manager by right-clicking the taskbar, and then clicking [Start Task Manager]. 2. Select the "Services" tab. 3. Right-click the services listed below and click [Stop service]. • "IwbImageSharingServer"
118 Final Settings
• "IwbInformationServer" • "IwbMessageSharingServer" • "IwbCompMessageSharingServer" 4. Delete all files under "C:\Users\iwbuser\AppData\Roaming\Ricoh\IWB\Log".
5. Enter "regedit" for Search on the Start menu, and then run the displayed "regedit.exe".
6. Delete all values under "HKEY_CURRENT_USER\Software\Microsoft\Windows \CurrentVersion\Explorer\TypedPaths".
119 4. Final Settings with the Administrator Account
7. Enter "PowerShell" for Search on the Start menu, and then run the displayed "PowerShell.exe".
8. Enter the command below in "Windows PowerShell" to clean up the Windows event log. wevtutil el | Foreach-Object{Write-Host "Clearing $_";wevtutil cl "$_"}
9. Shut down the computer. Configuration will complete.
• When the power is turned ON the next time, automatic login with "iwbuser" will be performed and the IWB application will start.
120 5. Operation Check
Overview
Outline
Check and capture the disk image following the procedure below, and then deliver.
No. Step Details
1 Checking Check that there is no problem with any item.
2 Action for a failure Take the appropriate action for any failure.
3 Capturing disk image Capture the disk image on the SSD, using the bootable USB.
4 Delivery Deliver a machine whose setup completes to the customer.
Items to be Checked
Checking the IWB Application by the User
Items to be Checked Solutions
• Reinstalling the driver Stroke input • Reinstalling the IWB application
• Reinstalling .NET Framework Text input • Reinstalling the language packs • Reinstalling the IWB application
• Checking the Administrator Settings Storing files on the USB flash drive • Replacing the USB flash drive • Reinstalling the IWB application
• Reinstalling Java Temporary storage of files • Reinstalling the IWB application
121 5. Operation Check
Items to be Checked Solutions
• Checking the Administrator Settings Importing pdf files • Replacing the USB flash drive • Reinstalling the IWB application
Importing Power Point files • Reinstalling the IWB application
Capture function • Reinstalling the IWB application
Checking the IWB Application by the Administrator
Items to be Checked Solutions
Changing items of Administrator Settings • Reinstalling the IWB application
• Resetting the shared folder • Resetting the Windows firewall, resetting the Storing files in the shared folder network • Reinstalling the IWB application
• Checking the settings on the mail server • Resetting the Windows firewall, resetting the Mail sending network • Reinstalling the IWB application
• Resetting the Windows firewall, resetting the Viewing the Web browser network • Reinstalling the IWB application
• Resetting the Windows firewall, resetting the Remote whiteboard (when there is a Ricoh IWB) network • Reinstalling the IWB application
• Checking the settings on the printer • Resetting the Windows firewall, resetting the Printing (when there is a Ricoh printer) network • Reinstalling the IWB application
• Checking the settings on the UCS UCS link function (when there is a Ricoh UCS) • Reinstalling the IWB application
122 Overview
Items to be Checked Solutions
• Checking the Administrator Settings Storage log • Replacing the USB flash drive • Reinstalling the IWB application
• Checking the settings on the network • Resetting the Windows firewall, resetting the Checking the newest version network • Reinstalling the IWB application
• Resetting on a User Account Checking other operations • Again hiding a User Account
123 5. Operation Check
Checking the IWB Application by the User
• For details, refer to the User's Manual.
Stroke Input
1. Turn ON the power. 2. The IWB application starts up. Touch the [Pen] icon on the "Main operation panel" to check that the panel is in Pen mode. 3. Enter strokes.
Solutions when proper operation is not obtained
• If an error is detected for "Device Manager Setting" on the "Service Settings Menu", reinstall the driver. • Uninstall the IWB application, and then reinstall it. (p.103)
Text Input
1. Touch the [Pen] icon on the "Main operation panel" to enter Text Input mode. 2. Enter some text.
Solutions when proper operation is not obtained
• Uninstall .NET Framework 4.5.1, and then reinstall it. (p.32) • Uninstall the language packs, and then reinstall them. (p.33 and p.38) • Uninstall the IWB application, and then reinstall it. (p.103)
Storing Files on a USB Flash Drive
1. Connect a USB flash drive. 2. Enter strokes on the whiteboard screen. 3. Touch the [Import and Save] icon on the "Main operation panel" then [Save]. 4. Select a USB flash drive in the file storage folder to store the files.
124 Checking the IWB Application by the User
Solutions when proper operation is not obtained
• If "Prohibit usage of USB memory" in "Administrator Settings" is checked, uncheck it. • If the USB flash drive is not recognized, use another USB flash drive. • Uninstall the IWB application, and then reinstall it. (p.103)
Temporary Storage of Files
1. Enter strokes on the whiteboard screen. 2. Touch the [Import and Save] icon on the "Main operation panel" then [Save]. 3. Select "Temporary Save Folder" in the file storage folder to store the files.
Solutions when proper operation is not obtained
• Uninstall Java SE Development Kit 7 Update 65, and then reinstall it. (p.63) • Uninstall the IWB application, and then reinstall it. (p.103)
Importing PDF Files
1. Touch the [Import and Save] icon on the "Main operation panel" then [Import]. 2. Select a USB flash drive in the file storage folder. 3. Select and import pdf files stored in the USB flash drive. 4. Check that the content displayed on the whiteboard screen is the same as that stored.
Solutions when proper operation is not obtained
• If "Prohibit usage of USB memory" in "Administrator Settings” is checked, uncheck it. • If the USB flash drive is not recognized, use another USB flash drive. • Uninstall the IWB application, and then reinstall it. (p.103)
Importing Power Point Files
1. Touch the [Import and Save] icon on the "Main operation panel" then [Import]. 2. Select a USB flash drive in the file import folder. 3. Select and import a "TestFile.ppt" file stored in the USB flash drive.
125 5. Operation Check
Solutions when proper operation is not obtained
• Uninstall the IWB application, and then reinstall it. (p.103)
Capture Function
1. Connect a computer (or a video output device) to a video input connector on the IWB (VGA, Display Port, or HDMI) and check that the computer image is displayed on the whiteboard screen. 2. Touch the [Import to Page] icon on the "Main operation panel", and then check that the displayed screen is added to the captured page.
Solutions when proper operation is not obtained
• Uninstall the IWB application, and then reinstall it. (p.103)
126 Checking the IWB Application by the Administrator
Checking the IWB Application by the Administrator
• For details, refer to the User's Manual.
Changing the Items of "Administrator Settings"
1. Stop the IWB application. 2. Double-click the [Admin settings] icon on the desktop to open "Administrator Settings". 3. Set the "Address", "Port Number", and "Sender Email Address" for "SMTP Service Settings". 4. Enter the remote license in "Add/Delete Remote License". 5. Register the "Shared Folder" address in "Added Data Management". 6. Set the "IP Address", "DNS Server", and "Proxy Server" for "Network Settings". 7. Once the "Network Settings" are made, the application will restart.
Solutions when proper operation is not obtained
• Uninstall the IWB application, and then reinstall it. (p.103)
Storing Files in the Shared Folder
1. Enter strokes on the whiteboard screen. 2. Touch the [Import and Save] icon on the "Main operation panel" then [Save]. 3. Select a shared folder in the file storage folder to store the files.
Solutions when proper operation is not obtained
• If the file cannot be saved with the same user name and password on another computer in the same network, change the settings for the shared folder. • Change the settings for the Windows firewall and network. (p.66 and p.84) • Uninstall the IWB application, and then reinstall it. (p.103)
127 5. Operation Check
Mail Sending
1. Enter strokes on the whiteboard screen. 2. Touch the [Import and Save] icon on the "Main operation panel" then [Email Sending]. 3. Set the address, and then send an item of mail. 4. Open the pdf file attached to the sent mail, and then check that the content is the same as written.
Solutions when proper operation is not obtained
• If mail cannot be sent to the same address from another computer in the same network, change the settings for the mail server. • Change the settings for the Windows firewall and network. (p.66 and p.84) • Uninstall the IWB application, and then reinstall it. (p.103)
Viewing the Web Browser
1. Touch the [Remote Whiteboard] icon on the "Main operation panel" then [Open]. 2. Open the remote whiteboard without specifying conditions. 3. Activate the Web browser on a connected computer. 4. Enter the IP address set on the IWB in the Address column of the Web browser. 5. The IWB Web page will be displayed. Click [Browse for Whiteboard]. 6. The screen requesting passcode entry will be displayed. Enter the passcode displayed at the upper part on the IWB screen (if it is not displayed, touch the time display). 7. In the Web browser, the whiteboard screen will be displayed.
Solutions when proper operation is not obtained
• Change the settings for the Windows firewall and network. (p.66 and p.84) • Uninstall the IWB application, and then reinstall it. (p.103)
Remote Whiteboard (when there is a Ricoh IWB)
1. Quit the IWB application then open "Administrator Settings". 2. Enter the remote license in "Add/Delete Remote License". 3. Set the "IP Address", "DNS Server", and "Proxy Server for Network Settings".
128 Checking the IWB Application by the Administrator
4. Once the "Network Settings" are made, the application will restart. 5. Set the above on IWB (A) and IWB (B). 6. On IWB (A), touch the [Remote Whiteboard] icon on the "Main operation panel" then [Open]. 7. In the displayed window, open the remote whiteboard without specifying the conditions. 8. On IWB (B), touch the [Remote Whiteboard] icon on the "Main operation panel" then [Join]. 9. In the displayed window, enter the address of IWB (A) to join the remote whiteboards. 10. Enter strokes on the whiteboard screen of IWB (A) and check that they are shared on IWB (B).
Solutions when proper operation is not obtained
• Change the settings for the Windows firewall and network. (p.66 and p.84) • Uninstall the IWB application, and then reinstall it. (p.103)
Printing (when there is a Ricoh printer)
1. Quit the IWB application, and then open "Administrator Settings". 2. Open "Print Settings" and set the printer address. 3. Start the IWB application and enter strokes on the whiteboard screen. 4. Touch the [Import and Save] icon on the "Main operation panel" then [Print]. 5. Set the printing conditions in the displayed window then print.
Solutions when proper operation is not obtained
• If printing cannot be performed from another computer in the same network to the same IP address, change the settings for the printer. • Change the settings for the Windows firewall and network. (p.66 and p.84) • Uninstall the IWB application, and then reinstall it. (p.103)
UCS Link Function (when there is a Ricoh UCS)
1. Start the UCS with the USB connected to the IWB. 2. On the IWB screen, the confirmation screen to start the shared screen will be displayed. Touch [Start].
129 5. Operation Check
3. The IWB screen will be displayed on the UCS screen.
Solutions when proper operation is not obtained
• If the screen cannot be shared by connecting the computer and UCS on the same LAN using the USB, change the settings for the UCS. • Uninstall the IWB application, and then reinstall it. (p.103)
Storing Log
1. Quit the IWB application, connect the USB flash drive, and then open "Administrator Settings". 2. Select "Log Collection", and then store the log on the USB flash drive. 3. Unzip the zip file for the stored log. 4. Check that the "appconf", "applog", "systeminfo", and "touchpanel" folders are included in the unzipped folder.
Solutions when proper operation is not obtained
• If "Prohibit usage of USB memory" in "Administrator Settings" is checked, uncheck it. • If the USB flash drive is not recognized, use another USB flash drive. • Uninstall the IWB application, and then reinstall it. (p.103)
Checking the Latest Version
1. Quit the IWB application, and then open "Administrator Settings". 2. Click [System Update]. 3. Click [Check Latest version]. 4. Check that the message below is displayed. Latest version: "The latest version is used. " If not the Latest version: "The latest version is found. "
Solutions when proper operation is not obtained
• If another computer in the same LAN cannot be connected to the network, change the settings for the network. • Change the settings for the Windows firewall and network. (p.66 and p.84)
130 Checking the IWB Application by the Administrator
• Uninstall the IWB application, and then reinstall it. (p.103)
Other Operations
1. Connect the USB mouse and USB keyboard. 2. Quit the IWB application to display the desktop. 3. Right-click on the desktop but the menu is not displayed. 4. Windows Explore is not displayed. 5. Hotkey input does not function. 6. The taskbar is automatically hidden. 7. Only the [Table PC input panel] icon is displayed on the taskbar. 8. On the Start menu, only the RICOH folder and LSaDrv folder are displayed.
Solutions when proper operation is not obtained
• Check that the setup items for the user account are correctly set. (p.63) • Check that hiding of the user account is correctly set. (p.107)
131 5. Operation Check
132 6. Troubleshooting
Distinguishing the Causes of Trouble, Software or Hardware
Trouble status Cause Solution
• After the power is turned ON, the Ricoh logo screen is displayed but freezes up.
• After the power is turned • Hardware defective • Replace the hardware. ON, the Ricoh logo screen is displayed then the screen freezes up and goes black.
• After the power is turned ON, a beep is output while the Ricoh logo • Controller box defective • Replace the controller box. screen is displayed or the screen freezes up and goes black.
• After the power is turned ON, a beep is output • Loose connection of the • Disconnect then reconnect while the Ricoh logo controller box the controller box. screen is displayed and the password entry screen • Controller box defective • Replace the controller box. freezes up.
• After the power is turned • Distinguish the software ON, the OS startup screen • Software problem is displayed but the startup problem (p.134). • Controller box defective operation does not • Replace the controller box. complete.
• The OS starts but the • Distinguish the software software does not operate • Software problem problem (p.134). normally.
133 6. Troubleshooting
Distinguishing Software Problem by Capturing and Extracting Disk Images
If some problem occurs after delivery, the cause of the problem must be identified as to whether it occurred during setup operation, upon delivery, or with operation by the customer after delivery. For this purpose, capture the disk image on the SSD when setup completes.
Outline
On Setup
Check the status and capture and save the disk image with no problem having occurred.
No. Step Details
Making a bootable Before setup, prepare a bootable USB flash drive for capturing and 1 USB flash drive extracting images.
2 Setup and check Perform the setup and check that there is no problem.
Preparation for 3 Write the image capture command on the bootable USB flash drive. capturing images
Start the main unit with the bootable USB flash drive installed. The 4 Kitting image capture command will be executed. The disk image in the SSD will be copied to the bootable USB flash drive.
Save the disk image copied to the bootable USB flash drive to a 5 Saving the image file computer.
When a Software Problem Occurs
Extract the problem free disk image saved on a computer to the main unit, and check whether the problem is solved or not.
No. Step Details
Preparation for 1 Write the image capture command on the bootable USB flash drive. capturing images
134 Distinguishing Software Problem by Capturing and Extracting Disk Images
No. Step Details
Start the main unit with the bootable USB flash drive installed. The image capture command will be executed. The disk image on the 2 Kitting SSD when a problem occurs will be copied to the bootable USB flash drive.
Save the disk image copied to the bootable USB flash drive to a 3 Saving the image file computer.
Preparations for Copy the image saved upon delivery to the bootable USB flash drive, 4 extracting the image and then write the image extract command.
Start the main unit with the bootable USB flash drive installed. The 5 Kitting image extract command will be executed. The disk image on the bootable USB flash drive will be extracted to the SSD.
Perform the check after setup and check whether the problem occurs or not. If the problem occurs, it may have been caused in the setup 6 Checking operation or the hardware. If the problem is solved, it may have been caused in operation by the customer after delivery. So request analysis by the customer.
135 6. Troubleshooting
Making a Bootable USB Flash Drive
Requirements
1. Computer (Windows 7) 2. Blank USB flash drive (more than 16 GB) 3. Blank DVD-R for installing Windows AIK
Installing Windows AIK
Install Windows AIK that is used for making a bootable USB flash drive to the computer.
1. Download Windows AIK from the URL shown below. http://www.microsoft.com/en-us/download/details.aspx?id=5753
2. Insert a blank DVD into the DVD drive of the computer.
136 Making a Bootable USB Flash Drive
3. Right-click on the downloaded iso file then select "Burn disc image".
4. Click [Burn].
5. When burning of the DVD completes, the DVD will automatically be ejected. Reinsert the DVD.
137 6. Troubleshooting
6. Execute Run StartCD.exe on the DVD.
7. Click "Windows AIK Setup" for installing to the computer.
Making a Bootable USB Flash Drive
Start the computer on which Windows AIK has been installed.
138 Making a Bootable USB Flash Drive
1. Click "Start> All Programs>Microsoft Windows AIK ", and then right-click "Deployment Tools Command Prompt". Then select "Run as administrator" from the submenu.
2. A confirmation dialog box will be displayed. Click [Yes].
A command prompt window in which an environmental parameter for pointing out the required tool has automatically been set opens. 3. Execute the command shown below at the command prompt. copype.cmd amd64 C:\winpe_amd64
139 6. Troubleshooting
4. Execute the command shown below at the command prompt. imagex /apply C:\winpe_amd64\winpe.wim 1 C:\winpe_amd64\mount
5. Execute the command shown below at the command prompt. copy "C:\Program Files\Windows AIK\Tools\amd64\imagex.exe" "C:\winpe_amd64\mount \Windows\System32"
6. Right-click "Startnet(.cmd) " under "C:\winpe_amd64\mount\Windows\System32 in Explorer", and then execute editing. 7. Type in the following commands after "Wpeinit" written in the displayed text file, and then save and close it: diskpart /s diskpartscriptStart.txt s:\start.bat
140 Making a Bootable USB Flash Drive
8. Create a new text file in which the text shown below is written following "C: \winpe_amd64\mount\Windows\System32". The filename must be diskpartscriptStart.txt. select disk 1 select partition 1 assign letter = S exit
9. Execute the command shown below at the command prompt. imagex /capture C:\winpe_amd64\mount C:\winpe_amd64\ISO\sources\boot.wim "ImageFile" /boot /compress max
141 6. Troubleshooting
10. Check that the configuration of "C:\winpe_amd64\ISO" is as shown below. \boot\bcd \boot\boot.sdi \boot\boorfix.bin \boot\efisys.bin \boot\efisys_noprompt.bin \boot\etfsboot.com \boot\fonts\chs_boot.ttf \boot\fonts\cht_boot.ttf \boot\fonts\jpn_boot.ttf \boot\fonts\kor_boot.ttf \boot\fonts\wgl4_boot.ttf \EFI\boot\bootx64.efi \EFI\microsoft\boot\bcd \EFI\microsoft\boot\fonts\chs_boot.ttf \EFI\microsoft\boot\fonts\cht_boot.ttf \EFI\microsoft\boot\fonts\jpn_boot.ttf \EFI\microsoft\boot\fonts\kor_boot.ttf \EFI\microsoft\boot\fonts\wgl4_boot.ttf \sources\boot.wim \bootmgr \bootmgr.efi
142 Making a Bootable USB Flash Drive
11. Close the command prompt. 12. Connect a bootable USB flash drive to the computer. 13. Enter "cmd" for Search on the Start menu, and then run the displayed "cmd.exe". 14. Execute the command shown below at the command prompt. diskpart
15. Execute the command shown below in the command prompt environment for the displayed diskpart command. list volume
143 6. Troubleshooting
16. Check the volume number for the USB. Check that the type is removable, the size is appropriate, etc. with the displayed content. 17. Execute the command shown below in the command prompt environment for the diskpart command. (Example: "select volume 1") select volume [the number checked in the previous step]
18. Execute the command shown below in the command prompt environment for the diskpart command. Clean
144 Making a Bootable USB Flash Drive
19. Execute the command shown below in the command prompt environment for the diskpart command. Create partition primary
20. Execute the command shown below in the command prompt environment for the diskpart command. Active
145 6. Troubleshooting
21. Execute the command shown below in the command prompt environment for the diskpart command. Format fs=ntfs Label=”[kitting disk version]” quick
22. After formatting completes, execute the command shown below in the command prompt environment for the diskpart command. Then stop the session from within the command prompt environment for the diskpart command. exit
146 Making a Bootable USB Flash Drive
23. Close the command prompt. 24. Copy the content of "C:\winpe_amd64\ISO" (Windows PE image) to the root directory of the USB flash drive.
25. Check for any viruses that may be resident on the USB flash drive.
• Do not remove the bootable USB flash drive. Script for capturing and extracting images will be written to it later.
147 6. Troubleshooting
Capturing and Extracting Images
Preparations and Performing of Image Capture
The status of the main unit is captured as a disk image with the procedure below.
1. Connect a bootable USB flash drive to the computer. 2. Start Notepad and write the text below. select disk 0 select partition 1 assign letter = O select partition 2 assign letter = D select partition 1 assign letter = C exit
3. The file is to be named "diskpartsctipt.txt" and saved in the root directory of the bootable USB flash drive. 4. Start Notepad and write the text below. diskpart /s s:\diskpartscript.txt imagex /capture C: S:\SYSTEM.wim "System" imagex /capture D: S:\OS.wim "OS"
148 Capturing and Extracting Images
5. The file is to be named "start.bat" and saved in the root directory of the bootable USB flash drive.
6. Check for any viruses that may be resident on the bootable USB flash drive. 7. Perform kitting. (p.152) 8. The command prompt is displayed, and copying of the SSD image to the bootable USB flash drive starts.
• It takes about 30 minutes. 9. Once entry at the command prompt is again enabled, enter and execute the command "wpeutil shutdown" to shut down. 10. After kitting, remove the bootable USB flash drive, and then insert it to the computer. Then check that "system.wim" has been created under the root directory. 11. Copy the "system.wim" file to the computer, and then change the filename and save it.
149 6. Troubleshooting
Preparations and Performing of Image Extraction
The status of the main unit stored as a disk image will be extracted to the main unit again with the procedure below.
1. Connect a bootable USB flash drive to the computer. 2. Change the filename for the image file (.wim) to system.wim. Then copy it to the root directory of the bootable USB flash drive. 3. Start Notepad and write the text below. select disk 0 clean create partition primary size=100 select partition 1 active format fs=ntfs label="System" quick create partition primary select partition 2 format fs=ntfs label="OS" quick assign letter = D exit
150 Capturing and Extracting Images
4. The file is to be named "diskpartscript.txt" and saved under the root directory of the bootable USB flash drive.
5. Start Notepad and write the text below. diskpart /s s:\diskpartscript.txt imagex /apply s:\SYSTEM.wim 1 C: imagex /apply s:\OS.wim 1 D: bcdedit /set {default} device partition=D: bcdedit /set {default} osdevice partition=D: bcdedit /set {bootmgr} device partition=C:
151 6. Troubleshooting
6. The file is to be named "start.bat" and saved under the root directory of the bootable USB flash drive.
7. Check for any viruses that may be resident on the bootable USB flash drive.
• Never restart the computer with the bootable USB flash drive inserted. The disk of the computer may be overwritten with the image file. 8. Perform kitting. (p.152) 9. Check that the bootable USB flash drive is removed, and then turn ON the main unit. The main unit will start with the disk image extracted.
Kitting
The procedure for kitting (capturing and extracting images) is described below.
1. Connect a USB keyboard and bootable USB flash drive to the USB ports of the controller box.
152 Capturing and Extracting Images
2. Turn ON the main power switch.
3. While holding down the [DEL] key on the connected keyboard, turn ON the power.
• Hold down the [DEL] key until the password entry dialog box is displayed.
153 6. Troubleshooting
4. Enter "admin", and then press the [ENTER] key.
5. Set "Boot Option Priorities" under the "BOOT" tab so that reading the connected USB flash drive is given priority.
• Do not select a device whose name begins with "UEFI:". 6. Select "Save Changes and Reset" under the "Save & Exit" tab, and then press the [ENTER] key.
154 Capturing and Extracting Images
7. Select [Yes], and then press the [ENTER] key.
8. The machine automatically restarts, and then the command prompt is displayed. Extracting of images from the bootable USB flash drive or capturing of images to the bootable USB flash drive starts.
• It takes about 30 minutes. 9. Once entry at the command prompt is again enabled, enter "wpeutil shutdown", using the USB keyboard. The shutdown process starts, and the main unit will automatically be turned OFF. 10. After the main unit is turned OFF, remove the bootable USB flash drive.
Settings after Kitting
After kitting (capturing and extracting images), perform the procedure below. Change the setting for the 1st item of Boot Priority from USB flash drive to SSD of the IWB main unit.
1. Connect a USB keyboard and bootable USB flash drive to the USB ports of the controller box.
155 6. Troubleshooting
2. Turn ON the main power switch.
3. While holding down the [DEL] key on the connected keyboard, turn ON the power.
• Hold down the [DEL] key until the password entry dialog box is displayed.
156 Capturing and Extracting Images
4. Enter "admin", and then press the [ENTER] key.
5. The BIOS screen is displayed. Set "Boot Option Priorities" under the “BOOT” tab so that reading the SSD of the IWB main unit is given priority.
6. Select "Save Changes and Reset" under the "Save & Exit" tab, and then press the [ENTER] key.
157 6. Troubleshooting
7. Select [Yes], and then press the [ENTER] key.
8. The machine automatically restarts.
158 MEMO
159 MEMO
160 GB