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Proceedings 2003 Download Eur SPI’2003 European Software Process Improvement 10.-12.12.2003, University of Music and Dramatic Arts, Graz, Austria 3 http://www.eurospi.net 0 0 2 ’ I EuroSPI 2003 Proceedings P S r u Partnership Supporters E ASQ, http://www.asq.org APS, http://www.aps.tu-graz.ac.at ASQF, http://www.asqf.de KUG, http://www.kug.ac.at DELTA, http://www.delta.dk ISCN, http://www.iscn.com QINETIQ, http://www.qinetiq.com ISBN 3-901351-84-1 SINTEF, http://www.sintef.no Verlag der Technischen Universität Graz STTF, http://www.sttf.fi www.FTI.TUGraz.at/Verlag EuroSPI 2003 Proceedings Proceedings The papers in this book comprise the proceedings of the EuroSPI 2003 conference. They re- flect the authors’ opinions and, in the interests of timely dissemination, are published as pre- sented and without change. Their inclusion in this publication does not necessarily constitute endorsement by EuroSPI and the publisher. EuroSPI EuroSPI is a partnership of large Scandinavian research companies and experience networks (SINTEF, DELTA,STTF), QinetiQ as Europe's largest research center, the ASQF as a large German quality association, the American Society for Quality, and ISCN as the co-ordinating partner. EuroSPI conferences present and discuss practical results from improvement projects in in- dustry, focussing on the benefits gained and the criteria for success. Leading European in- dustry are contributing to and participating in this event. This year's event is the 10th of a se- ries of conferences to which countries across Europe and from the rest of the world contrib- uted their lessons learned and shared their knowledge to reach the next higher level of soft- ware management professionalism. Publisher ISBN 3-901351-84-1 Verlag der Technischen Universität Graz www.FTI.TUGraz.at/Verlag Programme Committee Micheal Mac an Airchinnigh, Trinity College & ISCN, IRL Gualtiero Bazzana, Onion Technologies, It Miklos Biro, Budapest University of Economic Sciences and Public Administration, HU Mads Christiansen, Delta, DK Howard Duncan, Dublin City University, IRL Taz Daughtrey, James Madison University, USA and Editor, SOFTWARE QUALITY EuroSPI 2003 − 0.1 Session 0: Introduction PROFESSIONAL (American Society for Quality). USA John Elliott, DERA, UK Tim Hind, AXA-Sunlife UK Bernd Hindel, ASQF, D Theresa Hunt, Programs Chair of the ASQ Software Division, USA Ioana Ene, Onion Technologies, It Jorn Johansen, Delta, DK Carsten Jorgensen, Delta, DK Karl Heinz Kautz, Copenhagen Business School, DK Pasi Kuvaja, University of Oulu, Finland Patricia McQuaid, Americas Program Committee Chair for the Second (2000) and Third (2005) World Congresses on Software Quality, USA Nils Brede Moe, Sintef, No Messnarz Richard, ISCN IRL & ISCN A Risto Nevalainen, STTF, Fin Carsten Nøkleby, Grundfos A/S Poul Grav Petersen, Novo A/S Dag Sjoberg, University of Oslo, No Tor Stalhane, Norwegian University of Science and Technology, No David Teague, British Telecom, UK Timo Varkoi, Pori School of Technology, Fin Yingxu Wang, University of Calgary, Canada EuroSPI Board Members ASQ, http://www.asq.org ASQF, http://www.asqf.de DELTA, http://www.delta.dk ISCN, http://www.iscn.com QINETIQ, http://www.qinetiq.com SINTEF, http://www.sintef.no STTF, http://www.sttf.fi Editors of the Proceedings Dr Richard Messnarz, ISCN LTD Katja Jaritz, ISCN GesmbH 0.2 − EuroSPI 2003 Session 0: Introduction Welcome Address by Dr Richard Messnarz EuroSPI is a partnership of large Scandinavian research companies and experience networks (SINTEF, DELTA,STTF), QinetiQ as one of Europe's largest research centers, the ASQF as a large German quality association, the American Society for Quality, and ISCN as the coordi- nating partner. As the chairman of EuroSPI I welcome you to the EuroSPI 2003 conference and hope that you will benefit from it by exchanging experiences which are fruitful for your own organisation. EuroSPI conferences present and discuss practical results from improvement projects in in- dustry, focussing on the benefits gained and the criteria for success. Leading European in- dustry are contributing to and participating in this event. This year's event is the 10th of a se- ries of conferences to which countries across Europe and from the rest of the world contrib- uted their lessons learned and shared their knowledge to reach the next higher level of soft- ware management professionalism. Welcome Address by Mag. Andrea Fenz APS is the National Contact Point for the Information Society Technologies (IST) program of the European Union. APS is also the regional Innovation Relay Centre (IRC) network partner for Southern Austria and enables transnational cooperation and knowledge transfer between Styria (region of Austria with Graz as its capital) and other European regions. The foundation of ISCN (responsible for the management of the EuroSPI partnership) was one of the most successful EU mobility and expert transfer projects by APS in 1993. Mag. Andrea Fenz, man- aging director of APS, welcomes all attendees and wishes a successful conference and fruitful technology transfer opportunities. EuroSPI 2003 − 0.3 Session 0: Introduction Contents Session I – SPI and Engineering A Situational Method for Requirements Engineering in E-business Projects I.1 Alexander Smeitz, Erwin Folmer Simulation of Requirements Phase Im-provement for Telecom Systems using System Dy- I.11 namics Naeem Akhtar, Laique Ahmad, S.Tauseef Ur Rehman, Sikandar Hayat Khiyal, Zaigham Mahmood A Comparison of Automated and Manual Functional Testing of a Web-Application I.23 Geir Kjetil Hanssen, Torgeir Dingsøyr Implementation of CMM Requirements Management Key Process Area using a I.33 Goal/Question/Metrics based Technique Zaigham Mahmood, Shoaib Adnan, Tauseef Ur Rehman Session II – SPI and Assessment Experiences Did you already know? - How good is an organization at identifying its own strengths and II.1 weaknesses? Jørn Johansen, Kai Ormstrup Jensen An Assessment Approach for Software Workforce in an Emergent Organization II.17 Ö. Özgür Tanriöver Process assessment for use in very small enterprises: the NOEMI assess-ment methodology II.27 Bernard Di Renzo, Christophe Feltus A CMM® Project Takes Off - A Project Milestone Report II.43 Christian Knüvener Session III – SPI and eWork and eSCM Using the eSourcing Capability Model to improve IT enabled business process outsourcing III.1 services Miklós Bíró, Gáborné Deák, János Ivanyos, Richard Messnarz, Ágnes Zámori The tale of E-Work in European SME’s III.17 Patrizio Di Nicola Skills Assessment Based Human Re-source Management III.27 Richard Messnarz, Eva Feuer, Damjan Ekert, Eugene O’Leary, Brian Foley, Nuala O’Shea, Ignacio Sanchez, Gonzalo Velasco , Bruno Wöran Session IV – SPI and Risk Management Risk Analysis as a Prioritizing Mechanism in SPI IV.1 Tor Stålhane, Gunhild Sivertsen Sørvig 0.4 − EuroSPI 2003 Session 0: Introduction Common Criteria for IT Security Evaluation - SPI Analogies IV.13 Miklos Biro A Framework For Risk Management For Software Projects IV.23 Rajesh Gupta, PMP , [email protected] Session V – SPI and Analysis Maturing Measurements in SimCorp along with the Organisation’s Maturity V.1 Malene M. Krohn Learning as Software Process Impro-vement - An Improvement Program in a Medium-Sized V.16 Company Tor Stålhane, Torgeir Dingsøyr Questionnaire-based Process - Evaluation in NOVE-IT V.25 Daniel Keller, Ann Cass, Philipp Sutter Session VI – SPI and Improvement Implementation Identification of Improvement Issues Using a Lightweight Triangulation Approach VI.1 Tony Gorschek, Claes Wohlin SPI Case Study in a Direct Response Marketing Company VI.17 Béatrix Barafort, Jean-Philippe Bodelet Making SPI Happen: Iterate Towards Implementation Success VI.31 Anna Börjesson Session VII – SPI and Analysis/Measurement Static Code Analyzers – Making a Wise Choice VII.1 M.R. Narasimhamurthy, T.S. Raghavan A Case-based Assessment of Recom-mendations for Implementing Software Metrics VII.11 Helle Damborg Frederiksen A software metric research to evaluate the dimension of standard systems' customization VII.27 Margherita Martellucci, Anna Cavallo, Francesco Maria Stilo, Domenico Natale, Nicoletta Lucchetti Session VIII – SPI and New Management Paradigms eXPERT Approach Implementation in Software SME VIII.1 Sylvia Ilieva, Penko Ivanov, Ilian Mihaylov, Eliza Stefanova, Avram Eskenazi Improving Software Configuration Management for Extreme Program-ming: A Controlled VIII.11 Case Study Juha Koskela, Jukka Kääriäinen and Juha Takalo SPI: Comparison of Elicitation Methods to Discover Process Defects VIII.21 Sigurjón Hákonarson, Ebba Þóra Hvannberg Session IX – SPI and Cultural Factors EuroSPI 2003 − 0.5 Session 0: Introduction CODE for SQM: A Model for Cultural and Or-ganisational Diversity Evaluation IX.1 Kerstin V. Siakas, Eleni Berki, Elli Georgiadou Experiences With Managing Social Patterns in Defined Distributed Work-ing Processes IX.13 Eva Feuer, Richard Messnarz, Heinz Wittenbrink Quality Improvement through the Identification of Controllable and Uncontrollable Factors in IX.31 Software Development Elli Georgiadou, Kerstin Siakas, Eleni Berki Session X – SPI and Improvement Implementation Managing for Change when Implementing Software Process Improvement Initiatives X.1 Ita Richardson & Timo Varkoi Validating the MODIST Approach to Managing Uncertainty for Distributed Software Develop- X.13 ment Lisa Tipping, David Milledge and John Elliott Improving Software Organizations: An Analysis of Diverse Normative Models X.23 Jan Pries-Heje, Richard Baskerville 0.6 − EuroSPI 2003 A Situational
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