FAQ

Encountering problem connecting to the Guest Wi-Fi on my wired Velop system’s Child node

Scenario: I have a wired Velop system where the Parent node is wired to a managed switch, and the Child node wired to the Parent node. Why can’t I connect to the Child node’s Guest Wi-Fi?

When the Velop system is set up with a managed switch as pictured below, your devices will not be able to connect to the Child node’s Guest Wi-Fi unless the managed switch is configured to forward and allow VLAN 3 and VLAN 4 traffic. These two VLANs are needed for Velop’s Guest Access setup to function. No configuration is needed for unmanaged switches.

How to pause internet access using the Parental Controls feature

Pausing internet access is easy using the Parental Controls feature on the Linksys app.

Step 1: Go to the Parental Controls section of your Linksys app. If you haven’t set up Parental Controls on any devices, tap Control a Device.

NOTE: Some details on the Linksys app images may vary depending on the version running on your phone and model number of your router or node. It is recommended to install the latest Linksys app version on your phone.

If you've already set Parental Controls on one or more devices, select one of them from the list or tap on Add a device to select a new device.

Step 2: Select a device from the list.

Step 3: Tap on Pause Internet Access or the pause button to pause the internet connection for the device.

The device will then show a red bar with the Internet paused message and the Pause Internet Access option will change to Resume Internet Access. To resume access, tap on Resume Internet Access or on the play button.

Below is how the paused device will appear on the Parental Controls screen.

This is how the paused device will appear on the dashboard.

To check the internet connection status on the device, open a new browser and try to connect to the internet. It should no longer have internet access. To resume access again, simply tap on the play button next to the device and then tap on Resume Internet Access or the play button.

Getting to know the Linksys Shield powered by Trend Micro

Linksys Shield is a premium tool for parents to filter internet content on your kids’ devices. The four age-appropriate filters are preset to allow or block categories of internet content. Each category and its subcategories are fully customizable to meet each family’s needs. You can also enter specific websites that will override a filter – always blocking them from a device.

Linksys Shield Features

 Subscription-based service with in-app purchase  Select preset filters for different age ranges (Child, Pre-Teen, Teen, and Adult)  Category filter – Apply to up to 14 connected devices  Customize categories – Fine-tune what your kids can see online  Block entire categories – Keep kids safe from explicit content

NOTE: You can also take advantage of the free Parental Controls feature that will allow you to pause internet for a device, schedule a pause, and manually block up to 10 websites.

Requirements

 Linksys app version 2.8.0 or later  Velop Tri-Band (WHW03 or WHW03 v2) with latest firmware

NOTE: If you have a mixed network with other Velop nodes (e.g. WHW03, WHW01, WHW01P or VLP01), make sure the WHW03 is the parent node.

 Linksys cloud account