FACILITIES DIRECTORATE ISSUE 24 SUMMER 2003 Welcome A Taste of Quality

Well summer is officially here and so far Conference 21 and Catering Services at Sheffield Hallam saw the it’s not been too bad. Coming up soon we have National Bike Week, a great hard work of many years rewarded when they won the TUCO opportunity to take advantage of the hot award for Quality 2003. Sheffield Hallam beat off stiff competition weather by cycling to work or in your leisure time. from Central Lancashire and Nottingham, the other two finalists, In fact it’s turned out to be quite a sporty to emerge victorious. issue this time with a new feature answering all your health and fitness TUCO stands for The University Caterers’ Richard McGloin, Head of Catering questions, a special Sport Hallam staff Organisation and the quality award went to Services and Grace Roberts, Head of membership offer and a personal account the organisation which the judges felt Conference 21, were both delighted. provided the best service in terms of of the recent Race for Life in which many ‘It’s a real tribute to our staff in catering hospitality and catering. Sheffield Hallam University staff took who have worked so hard over the last few part. The award was open to all Universities and years to really develop higher standards’ Travellers’ tales come from two members entrants had to include information about said Richard. ‘It hopefully rewards the of staff with very different stories to tell everything from standards of professionalism and recognises the value of and the Spotlight is on Norfolk Park, accommodation and catering through to both teams and everyone should be proud which meant a nostalgic step back in time marketing and grounds. Three finalists of the achievement’ added Grace. were chosen and a mystery shopper visited for placement student Sally Swales. Mark Swales, Head of Business and each organisation to experience the service Facilities Operations said ‘The great thing Hope you enjoy this copy of FD News first hand. The winner was announced at about this award is not just that it shows and don’t forget to have a go at the new the annual TUCO awards ceremony held we are the best in the country, but that quiz – Me and My Pet! in Blackpool and the trophy and framed different teams within FD, in this case award were presented to the team who put Editors Conference 21, Catering and Marketing, the bid in. Claire Hamilton are working together to deliver quality As well as a general high level of quality across the board. It’s also brilliant because Georgina Kersey the judges revealed that they were on a wider scale FD is fully committed to Gill Redfearn impressed with the approach to partnering quality and awards like this show that the that Sheffield Hallam adopted, particularly approach is paying off.’ their relationships with hotels. However, it was the commitment to students which Stop Press! swung it for Hallam. Football players required Staff members of a reasonable playing standard are required to join the University football team to play in the BML Sunday Football League for season 2003/04. Home matches will be played at Bawtry Road Sports Ground and players are needed for every position. It is hoped the team will also have a good social side. Training starts on Wednesday 2 July at Bawtry Road, so if you're a footballer, why not come along and give it a go? For further details please call Tony Hardwick, Team Manager on 2713 or Frazer Johnson, Sports Development Manager on 4394. Members of the catering, conferencing and marketing teams alongside those who put the bid together. Copy deadline for next issue is 31 July 2003 My experience at Hallam Dates for your Diary

June - August 2003 By Katie Baker Date Event For those of you who have noticed me wandering around, but 14 – 22 June National Bike Week were never introduced, I am Katie Baker. I attend Chaucer Week of 16 June Teamtalk Community School and for the past two weeks I have been completing my Y10 Work Experience course. After having such a Mon 30 June Standard Teaching Year ends fantastic time, I have been offered the chance to share my Fri 11 July FD Golf Day experience with you. So I will! Week of 21 July Teamtalk My first day was daunting. At fifteen I have no experience of Week of 18 August Teamtalk working life, so this was completely new to me. I was picturing all the ‘What if?’ situations in my head – What if I get on someone’s 25 – 26 August Autumn Bank Holiday nerves? What if they don’t like me? What if I have an accident and staple myself to the wall? And then I walked through the door to start my week in the School of Environment and Development. It University’s Corporate Plan Review Timetable was great!

My first job was reception duties with Carolyn Fearn and Alison Date Action Buck. I answered the phone a few times, went to the mail room, May 2003 Appoint Executive Deans of Faculties and wrote in the diary. Everybody was so friendly and Alison also made me a cup of tea! ‘Here, Katie hasn’t had a cuppa all day!’ Determine internal Faculty structures sufficient to determine she told another colleague. ‘Crikey’ was the reply, ‘Poor love!’ executive posts First impressions were extremely high! Start appointment of new Faculty Executives With Maths being my ultimate worst subject, I was very nervous on Tuesday about spending the morning in Finance! However Appoint and mobilise a dedicated Implementation Team Denise was very nice and I learned a lot from her. I spent the afternoon with Lynne and Faye, and took a tour round the June 2003 Detailed plan for the implementation of changes in structures Adsetts centre. and processes Next day I shadowed Naeem Mohammed. Literally. He was a July 2003 Select the key support processes for standardisation and great laugh, and in between working extremely hard, (honestly!) redesign in Phase 1 we had a sneaky look at the school’s internet message board! Oct 2003 New Academic Board and Faculty Executives established Later in the week I spent time with Jan Davies, Alice and Stuart in Marketing, Helen Wedgewood, Jo Stafford and Rosemary Nov 2003 Faculty support structures determined Cartledge. I would just like to thank the School for a fantastic Dec 2003 Review of key support processes identified in Phase 1 first week of Work Experience. I didn’t leave empty handed either complete – they gave me a brilliant Hallam University Parker pen, a huge pen named Goliath (thanks Naeem!) and the legendary Flat Bob! Budgets and student records reassigned from Schools to Faculties The second week started in Facilities Directorate. Well, what a laugh! In between filing, updating accommodation books and Jan 2004 New Faculty structures become operational filling boxes with forms I was in tears with laughter! I worked upstairs with the Housing and Accommodation team, and I had April 2004 Strategic and business plans submitted for new planning units an equally great time as I did in the first week. I was first Implementation of standard processes begins introduced to Karen Burke, and soon after was warmly welcomed by the rest of the team, including Lee, Charlotte, Louise, Linda June 2004 Phase 2 of process improvement work begins and Wendy. Later in the week Lee organised a trip to see the student accommodation at Leadmill Point. It was great to see the informal side of student life. My final day proved to be one of the best. I was invited to an Editorial meeting for FD News, and after having my photo taken with the Housing and Accommodation team, I have been offered the permanent job of writing a series of articles, informing you all of my whereabouts and achievements. To finish the first edition of what may hopefully be many more articles by myself, I would like to thank everyone I have worked with throughout my Work Experience. Everybody has been so friendly, helpful and kind, and you have all provided me with a fantastic memory of working life! Thanks. If you’re interested in offering a work experience placement then contact Denise Nelson on 2066.

Come back and help us in clearing, Katie!

2 Travellers’ tales A tale of two travellers - Gemma Skelton and Craig Jeffries

By Georgina Kersey

Just before Christmas last year, two you have great landscapes, and beautiful colleagues from the same office set out on beaches down the Great Ocean Road.’ separate travelling experiences. Although In Franz Josef, New Zealand, Gemma and the places they visited were nearly the Steve took part in a ‘Heli-hike’ which was same, they came back with two very a trip in a helicopter to the top of Glacier different tales! and then a hike around the top of it. In Craig Jeffries (Finance Assistant) had a Rotorua they visited bubbling thermal rocky start to his trip, when he nearly pools, and experienced a couple of wasn’t able to go. Initially trying to book earthquake tremors. the holiday for four weeks, he found that Gemma adds to the spectacular view at Hong ‘The best thing we did in NZ was swimming all the Travel Agent could offer him was an Kong harbour with Dolphins. It's one of the most fantastic eight week trip. Fortunately, after much things I have ever done! New Zealand is a worrying, Craig’s application for unpaid and his pals moved on to Australia, where great place, fab people, very action packed. I'd leave was granted and the trip was booked. they spent the rest of their trip. The definitely go again!’ said Gemma Australian leg involved lots of sight seeing, So, he set out for his first port of call, beach football, sunbathing, partying and After all their experiences in New Zealand, Hong Kong, with his two friends Dan and meeting up with a friend living in Sydney. the pair flew from Auckland on to Sydney Bob. Spending just three nights and four This included spending Christmas Day on to see the Harbour Bridge and the Opera days in Hong Kong, Craig and his friends the beach swimming, drinking beer and House. They then went on to visit Cairns, had a fantastic time exploring the sights. enjoying a BBQ. Ayres Rock, and Perth, meeting up with After this the trio moved onto New friends before finally arriving in Hong By stark contrast Gemma Skelton’s Zealand and made up for their relative Kong. (Administrative Assistant in Room inactivity in Hong Kong by trying every Bookings) Christmas Day couldn’t have ‘There's a fantastic feel to Hong Kong, an crazy adventure sport going. In just three been more different, turning out to be the ideal place for a few nights stop over.The weeks they took part in a 12,000 feet most memorable moment of the holiday! harbour by night is a ‘must see’! There are tandem skydive, white water rafting, black But like any good story, let’s start at the plenty of great high street shops, markets with cave rafting, mad dog river boarding (the beginning of Gemma and her partner bargains to be had, and loads of electrical name of this one would make me slightly Steve’s trip. equipment and gadgets for sale.’ said Gemma wary!), bungee swinging and zorbing. For those of you that don’t know, as I certainly Starting off the trip by flying to Bangkok, It’s difficult to believe Gemma and Steve didn’t - Zorbing is a relatively new Gemma and Steve travelled round the were only away for three months as they adventure experience. Imagine yourself islands of Thailand for three weeks. fitted so much and so many places in. placed inside a ten-foot clear plastic Gemma’s highlights in her own words ‘Thailand was fabulous, a really contrasting sphere, then rolled to the top of a steep hill were; country.You have the hustle and bustle of and pushed off. No brakes, no steering, Bangkok, with heavy traffic and huge street ‘Getting engaged naturally, but also the just you and gravity! And that’s not all, markets - to the peace and quiet of the islands, memory of the beautiful sunset in Ko Pha before you set off the ball is filled with beautiful white sandy beaches with little beach Ngan,Thailand will stay with me forever’. water. So, not only do you get thrown huts by the sea.’ said Gemma about like a single sock inside a washing machine, you also get absolutely soaked! Gemma and Steve spent most of their stay in Thailand in cheap and basic beach huts. However, they enjoyed a bit of luxury by staying in a five star hotel in Bangkok over Christmas. The romance of this beautiful destination was added to when, like a scene straight out of a Mills and Boon novel, Steve proposed to Gemma on Christmas Day and she accepted. Steve’s Dad had flown out to Thailand to meet them for Christmas bringing the engagement ring with him. Craig feels like a single sock on number 5 Following this Steve and Gemma flew to Melbourne for a week catching up with In addition to this high energy excitement, friends. New Year’s Eve was spent watching Craig met loads of likeminded people by fireworks over St.Kilda’s harbour followed booking on the Kiwi Experience, a coach by a night of clubbing. Gemma trip around all the New Zealand Islands commented that offers amazing flexibility. ‘Melbourne is my favourite city in Australia. ‘And not a Fox’s mint in sight’ says Gemma, on Following their wacky adventures, Craig A very cosmopolitan city, and yet further out top of the glacier.

3 Back to Basics

by Graham Sykes The new Jumpstart application forms for • ‘A’ levels 2003/2004 are now out – they’re lime Has it ever occurred to you that there are • Bookkeeping green this year! If you haven’t seen them probably people who are friends and around in your workplace yet, you can get • Car maintenance colleagues who work with us every day one from FD Training on the tenth floor of who cannot read this article? Amazingly an • Elocution the Owen Building – or ring Cherie on estimated 7 million adults in this country have problems with basic literacy and 4970. • Furniture restoration numeracy! So, why does that matter? Read If you want to do something starting in the • GCSEs on… Autumn, please complete your application • IT courses form and send it through to Cherie as ‘The cost of poor basic skills in the workplace - in terms of reduced work force soon as you can. The Committee will be • Local history meeting to approve applications on flexibility and efficiency – has been put at • Manicure £500,000 per annum per company in the • 16 July UK employing 1000 or more people.’ – • Photography • 13 August Training Magazine (May 2003). This adds • Rugby coaching up to a staggering £4.8 billion for the UK To give you a few ideas about what you economy as a whole. might like to do, here are just some of the • Swimming This month’s Training Magazine goes on types of courses people have done with • Woodcarving Jumpstart over the years to ask the question ‘Have you ever stopped Why not see if a group of friends are to consider the number of people in your interested in doing a course with you? organisation who don’t apply for promotion, those who are fazed by changes in working practices or those with poor attendance records? They could be concealing problems with reading, writing Standard Four : Questions and Answers and handling numbers.’ Of the 7 million who have literacy and numeracy levels below that expected of an Q What is Standard Four all about? • Treating colleagues with respect 11 year old, 47 per cent are thought to be in employment. Imagine not being able to A This A+ Standard demonstrates our • Finding out what’s happening in read a job card, make simple calculations, commitment to encouraging helpful the Directorate and the University understand a Health and Safety notice or and effective communications within • Completing surveys and taking even read a bedtime story to your child! 24 the organisation. It actively promotes part in staff forums and meetings per cent of the population aged 16-60 learning from each other’s suffers from poor basic skills. The experience and sharing key • Using noticeboards and/or Government has set targets to improve the information. The equation is written computers to share news basic skills of the nation by 1.5 million as • Not believing gossip, but, instead, people before 2007. A + Communications = Sharing asking someone who knows In FD the number of people with our Knowledge Q Why should I do this? problems is unknown; but we can assist We believe that by talking and individuals who need help in several ways. A To make sure we all know what’s listening to colleagues and Firstly, we can encourage a culture that going on and what’s relevant to us, customers, new opportunities will says ‘it’s OK’ to have problems and seek so that we can do our jobs as best we arise and business will prosper. help. Secondly, Jumpstart can be an can. Standard Four says excellent way of introducing people to Q How can I, as a member of staff ‘We will keep all our people and improving basic skills by, for example, show that I work to this customers well informed about our getting people involved in IT learning or standard? business and ensure their requirements even directly taking a course in basic skills. A By paying attention to what you say are considered at all times.We will seek Thirdly, we can direct people towards help to others and what others say to you, out opportunities to learn from – perhaps by ringing the Learn Direct specifically by experience, maximise knowledge and number 0800100 900 or speaking to share understanding.’ someone in confidence here in FD • Sharing relevant information with Training. managers and colleagues A+ means doing the right thing right first time Not being able to read and write • Answering the telephone promptly adequately is a personal tragedy for many and politely people, but it also costs organisations a lot • Talking face to face with your of money in terms of poor productivity. So customers on a regular basis if there are people you know who cannot read this then do all you can to encourage them to seek help, but always remember how sensitive an issue this can be for people.

4 Charity Update

Comic Relief Round Up • Dave Holland, winner of the darts various departments and ‘The Weakest tournament Link’ - Sheffield Hallam University style in Firstly, a big Red Nose Day Thank You September! goes to everyone who took part in the • Liz Reynolds who won a bottle of wine in fundraising activities for Comic Relief. the place names quiz To date the Facilities Directorate has raised a massive £6149.92 for charity as part of Whether you had mad hair, wore casual • Bob Wilkinson who won the hamper in its commitment to Corporate Social clothes or bought a raffle ticket, if you took the Red Nose Raffle part in the cycle-thon, hairstyle Responsibility. sweepstake, darts and badminton • John Kilmartin and Joy Covell-Bennett tournaments, online skills auction or winners of the Badminton tournament. simply threw some money in a bucket, the Watch out for further information in Facilities Directorate raised over £1,650 Teamtalk on forthcoming charity events for Comic Relief. including Tombolas and prize draws in There were 13 successful bidders on the Online skills auction which raised £307.50! 63 bids were received in the 24 hours (including three winning bids in the last three minutes of the auction!) Many Thanks to the following people for their contributions: Sue Holmes Tina Needham (and the cleaning crew) Richard McGloin Janet Pawley Tina and the team clean up in Gill Redfearn’s kitchen Sally Stevenson Nigel Thurlow Pete Cholerton Lee Mansell and Whichcraft (0114 276 3919) who provided the pyrography plaque Congratulations to the following winners; • Those who picked the winning Princess style in the hairdo sweepstake.

Bob picks a winner Jon and Joy, the King and Queen of the court SportHallam June Membership Offer – Buy One Get One FREE

Sport Hallam will be running a special (silver or gold) and at the same time. Buy One Get One Free membership offer Simply both fill in Sport Hallam for all Sheffield Hallam University staff in application forms, available to download June. The offer applies to Silver and Gold from the website www.shu.ac.uk/sport or three month memberships only and means from Club Hallam at City or Collegiate that you and a colleague can have three Crescent Campus. Then take the months of Sport Hallam membership at completed forms along to either Club half price. Hallam reception together with your payment. After that you are free to use With the students away, Club Hallam your membership as much or as little as facilities are less busy throughout the day you like. and in the evening, so what better time to start your fitness schedule. Gold three month membership – £50 To take advantage of this offer, both Silver three month membership – £40 colleagues must buy the same membership Offer valid from 1 – 30 June 2003. Clun Hallam, City Campus

5 New feature... New feature... New feature... New feature... New feature... New feature... New feature... New feature... New feature... New feature... Dear Ben, The SportHallam Health and Fitness advice column

By Ben Anderson We all know that physical activity is good of the NHS to fund prevention over cure depends on which specific benefits you are for us. Our doctors tell us, magazines tell etc, etc, - but I’ll try and hold back. targeting, your personal goals, and your fitness us, the newspapers tell us and even the starting point. However, the recommended Instead, through this column, we want to government tells us (not that we should amount of physical activity for maintaining answer your questions and help you reach believe everything they say). What all these health is 30 minutes of moderate exercise your goals. We want to provide you with people don’t seem to tell us though, is (equivalent to a brisk walk) being taken on at the knowledge to make your fitness efforts what sort of physical activity gives what least five days per week. Leisure statistics show safe and effective, and to help you reduce sort of benefits, and they never seem to that only a small proportion of the population your risk of inactivity related diseases. The give a definition of ‘good for us’. get near that level, so maybe that’s enough to benefits of physical activity range from the think about for now. At SportHallam we see many of the obvious such as weight control, improved University’s staff and students in our strength and greater stamina to the less If you have any questions on fitness, fitness facilities and whatever their fitness levels obvious benefits like improved cardio- training or health related fitness please there are two common themes to most vascular health, lowered stress levels, send them to Ben Anderson at Club consultations. The first is that most people increased energy levels, improved mood Hallam, Norfolk Building, City Campus. have a fairly fixed view of what they want and mental health and greater resistance to The SportHallam team will endeavour to to achieve fitness wise. The second factor illness to mention just a few. answer as many questions as they can often is that they are unsure of what to To start you off, one of the most through this column on a regular basis. include in their fitness routine to achieve frequently asked questions is; How If you would like a personal reply, please their goals. At this point I usually go into a much exercise do we need to undertake to include your email or work address as well. rant about the lack of education with get the benefits above? The answer to this regard to health related fitness, the failure Remember, keep fit and stay healthy. University and College Sport Conference – Life as organiser and delegate

By Dan Porter

How do these things manage to creep up on us? We seemed to Wednesday saw a whole have so much time to organise the UCS conference and then array of talks about suddenly it was upon us. The last two weeks were fairly frantic. University sport, customer Checking detail, last minute bookings, stuffing delegate bags, care, Sports Development reminder e-mails. So much to do in so little time. However, as is and healthy living (not always the case, everything gets done (but only just). quite sure we were doing too much of that during The first day is always good fun. Meeting up with old friends and this conference) as well as a chance the do a little of what we are all about – sport and a personal account from leisure. I organised and took part in the annual golf tournament at Jane Sixsmith. So much to Beauchief Golf Club. Despite a below average performance on my take in. Jane Sixsmith was a hit! part it was a good start to the conference and the Sheffield weather managed to stay fine and dry (as it did all week). Other Wednesday evening had to be the highlight of the conference – the activities included walking in the Peak District, horse riding, conference dinner at the Magna Centre. A great reception and skiing and shopping at Meadowhall. tour of the centre was followed by a lovely meal featuring goldfish centrepieces (to look at not to eat) and the brilliant band (Groovy As with all conferences the evenings are usually centred around Revolution). Anyone who was there will never forget the drinking. On the Monday everyone was bussed to Ecclesall Road performance by lead singer Kelvis (‘born on the day Elvis died’) where FD Marketing led on the hospitality front and Santino’s, who literally got everyone up to dance. Café Rouge and Champs provided some excellent grub. Unfortunately, I missed out as I was spent the evening in casualty Thursday and the last day. A few sore heads, but everyone was up with an infected ear – just to add to the pressure! bright and early for the Keynote speech by Rt. Hon. Richard Caborn, Minister for Sport. Quite a coup for the conference and Tuesday saw the first day of the conference proper. After Colin the University as it is the first time the Minister for Sport has Hawkes kicked off proceedings, we had talks from high profile agreed to talk. Then it was all over. people in British Sport and Fitness such as Richard Callicott (Chief Executive, UK Sport) and Nigel Wallace (Fitness Industry A great few days as a delegate and a tiring few as an organiser. Association). One of the great things about going to these Everything went very well. However, for the organising committee conferences is the chance to listen to and question these sorts of (Steve Catton, Dawn Francis, Kerry Hague, Claire Hamilton, people, who you would otherwise never have access to. Georgina Kersey, Dan Porter, Julie Smith and Sally Swales) it was a bit like being a swan; all smooth and sedate on the surface and Tuesday night involved more beer and The Wild,Wild West night paddling like crazy underneath. After plenty of praise and positive complete with line dancing, bar-b-que and fancy dress. Several feedback we waved the delegates goodbye – ah home to bed at delegates tried their luck on the bucking bronco and several last! sported bruises the next day.

6 Race for Life – a personal achievement, a national institution!

By Claire Hamilton

‘Right Claire, you can either enter the Race for Life in The race approached and I had accosted mates and family for Nottingham in two month’s time or you can enter the one in sponsorship – harder than it sounds as over 4,500 people were Sheffield in a month?’ This was the Hobson’s choice my taking part this year and so everyone seemed to know someone SportHallam trainer Pete Cholerton gave me, after delivering the who was entering. Race for Life is a brilliant idea. Women run in bad news that I was sliding down the slippery slope of unfitness races around the country and are asked to raise money for Cancer into couch potato land. Now don’t go thinking I’m getting above research UK. Kerry Hague from Sport and Recreation had told my station the personal trainer is not as posh – or expensive - as it me about the experience last year and said it was a really sounds. It is however, a bloody marvellous idea. I bid for Pete in emotional day – and she was right. I’d arrived at Don Valley at the Comic Relief on-line skills auction and he was fantastic. 8am with Nicola Neville, who was running with the HR team and my husband who was holding the handbags and giving moral Pete had managed to suss me out in a matter of minutes (many support. Once there I hooked up with Kerry and Becky Smith, men have failed before) – he’d worked out I was goal orientated (also from Sport and Recreation) and another mate of mine. As and needed something to work towards. I reckon my husband we waited for the off you couldn’t help but fill up with tears at the would have bet our mortgage that I couldn’t wait two months, sight of so many women with so many experiences of cancer. when one month was an option and he was right I picked the Some wore pictures of loved ones who had died others were Sheffield race and we decided I would try to run the race without running in celebration of survivors. Many of those taking part had stopping. There was just one catch, I hadn’t run a race since a battled against cancer themselves – I ran for my Nan Nan, who humiliating last place in the school sports day 1,500 metres, age died when I was six months old. The race itself seemed to fly by 15. Running for the ball in a sport like netball or tennis I could and supporters on the streets cheered us on for the full five see the point of, running for – well just for running’s sake – you kilometres. I was dead chuffed at keeping up with the Sport and had to be mad as far as I was concerned. Plus runners never Rec girls and as we approached the finish line we all held hands (a seemed to look happy until the whole thing was over and even tradition started by Kerry and Becky last year). We each received a then they usually collapsed and took a week to recover in a foil medal and plenty of freebies and the time showed we’d gone blanket. No I was determined I would not enjoy this. round in just over 25 minutes. I was right. At least for the first couple of training sessions. Pete I’d hit my target and was really proud of myself, what’s more I gave me a training plan (including stints in the big boy weights was determined to continue with the running lark and felt section of Club Hallam), designed to get me running and I fantastic. It was a huge personal achievement for me, but this race struggled. However, with Pete’s encouragement and a bit of will- was about so much more than that. All those women united for power (I WILL leave work in time to get to the gym) I found it one big stand against cancer it left me feeling awesome – what a got easier and before I knew it I was running out on the streets of beautiful day. Life is wonderful and we should live it to the full. Woodseats and through the bluebells, not caring how red or sweaty I got – I was doing it. Personal Trainers will be available through Sport Hallam later this year – look out for details.

Nicola Neville with the HR and SBF team Claire, Kerry and Becks - it’s been emotional!

UCS Update Coming soon - Relay for life

After sitting on the Executive Committee of UCS for the last 12 Look out for details of this 24 hour relay event on 26 and 27 months as 2003 conference organiser Steve has now been July at Don Valley Stadium. Call Claire on 5339 for more appointed as an elected member of the executive. He is also a details. member of the UCS High Performance Working Party and the Secretary of the UCS region. Well Done Steve!

7 Spotlight on Norfolk Park

By Sally Swales

When I started university here at Hallam in 2000, unit 78 in Norfolk Park Student Village was my home for the first year. I had such a brilliant time there and made so many friends I jumped at the chance to step back in time and find out what goes on behind the scenes.

Norfolk Park is home to over 640 students, occurrence of lost keys. and I have been one of them. I thought I The team are fast approaching their knew first hand quite a bit about Norfolk busiest time of year when the residents Park, that was until I spent a morning with leave and TARC students arrive. Each the team who work there. For starters, I summer at the beginning of June over 500 had no idea there were only seven students from Malaysia take up residence domestic staff to service the whole site! I in Norfolk Park over the summer months. suddenly felt quite guilty at the thought of It is a very tight turnaround at the end of all the unwashed dishes and the the summer when the TARC students overflowing bin that had been permanent leave. The team have only five days to get fixtures in our kitchen throughout the first the units ready before they welcome the year. next lot of students for the new academic The 12-strong team based at Norfolk Park year. is headed by Campus Operations Manager That evening after work, I spoke to my Nick Reader. Nick moved to Norfolk Park good friends Elle, Paul and Anna who I from Bramall Court just over a year ago. lived with at Norfolk Park. We shared a He joined the university after working as a house in the second year and plan to do so holiday rep in France, excellent training for again in our final year. We all agreed dealing with lively young drunk people Norfolk Park was the most enjoyable year then! The whole team are kept busy as a at university so far. This is undoubtedly all result of the explosive mix of students and thanks to the hard work that goes on alcohol. Nick listed some of the bizarre Nick and Sylvia on the lookout for road signs behind the scenes by the site team. There items which had made their way into the is a unique community atmosphere and I units; shopping trolleys, road signs and a dual portering/ security role which involves am really glad I was lucky enough to have full size Ronald McDonald – basically various tasks ranging from patrolling the been part of it for a year. anything from around the city not bolted site to general maintenance. There are two to the floor. service supervisors Sylvia Davies and Marie Ward who among other things are The rest of the Norfolk Park team consists responsible for co-ordinating the of Jeff Hague and Liz Dickens, who have a maintenance and domestic staff. There are also seven domestic assistants Heather Cheesman, Andrea Howells, Pat Roberts, Kay Hall, Lynn Hutchinson, Debbie Hague and Linda Stevenson. 24 hour security is provided during the night by two external security guards. On the day I went to meet the team I spoke to Andrea, Pat and Heather before they started doing their rounds of the units. All three ladies told me how they probably don’t come into contact with students as much as the night staff, due to the nocturnal nature of the students but the ladies said the ones they do meet are generally pleasant and well mannered, if not a little messy. The site office is the ‘Hub’ of the site and the first point of contact for all students on site. All staff have learnt to expect the unexpected and deal with a wide range of Heather, Andrea and Pat prepare for the TARC issues from students falling ill and falling students Liz and Jeff out with housemates to the more common

8 Clearing – An operator’s view by Lesley Fiander

In August most people’s thoughts lie with lazy sunny days, desperate to get into University. Careful and considerate pottering in the garden or perhaps a barbecue or two. questioning techniques by the operators ensure that the caller is put in touch with whichever area is appropriate for their needs. In August we, on Switchboard, go to battle! The volume of calls to the University is enormous in the early Well that’s how we approach Clearing anyway.We plan, discuss days of Clearing, so if you are a member of staff and you want to and prepare as if it were a grand campaign which, in a way, it is. speak to Switchboard during that period, please be patient! We We stock up on life’s essentials (coffee, tea bags etc) knowing full will answer your call, but it is important that we get these students well it will be at least a month until we can fully enjoy a hot cup onto the courses and your call may have to wait a little while. of the precious brew without being interrupted. When the calls for courses die down, you would think that’s the We start to get into the mood a few days before Clearing actually end of the manic rush. Not so! The students then need starts. Over-anxious parents, students and teachers ring through somewhere to live! That’s when we change the campaign to target and ask us lots of ‘what if’ questions. We try to soothe their ‘angst’ those busy people across the road in the Housing and the best we can, because we know that some of those students just Accommodation Centre. won’t make it. We also know that a lot of students will be calling Again, we set up another mini call centre which helps to direct the us on the ‘Big Day’ when they get their results. Some results are students either to Halls of Residence or private accommodation, good and some are not so good! Either way, we need to connect depending on their needs. We give out information for house that call to someone in the University to help. hunting and are in contact via mobile phone technology with one The switchboard is covered through ourselves and Security staff of the team responsible for helping the students find somewhere 24 hours a day, every day during the year, but we do adjust our to live. working day to fit round the extended office hours worked by the Eventually, as September draws in, our thoughts start to turn back Clearing teams of staff during this period (7.00am to 10.00pm). to balmy evenings and perhaps having that barbecue before the The telephone technology we use to connect these callers is ‘state summer ends. The hectic pace slows, the students are ‘sorted’ and of the art’. We set up a mini call centre that steers calls to the right the battle has been won! But, it isn’t long before we are drawing area. up plans again for the next round of Clearing and seeing just how Some students already have a conditional offer of a place; some we can improve even more on the service we give to our next lot are going through the Clearing system; and some are just of new students.

Choose the post you want

By Gill Redfearn

Did you know you can register with what’s called MPS, the Mailing Preference Service, and reduce the amount of junk mail you receive through your letterbox? It’s free to register and the direct mail industry pays. The service was established in 1983 to foster good relations between the industry and the general public. Registering with MPS will stop most unsolicited consumer advertising material addressed to individuals personally and delivered to their home address by post. It usually takes up to four months before you notice any significant reduction in the amount of direct mail you receive. And you will still get post from companies you’ve dealt with in the past and some small, local companies. MPS can’t stop unaddressed material, such as free newspapers and door-dropped leaflets being delivered, but it could cut out as much as 95per cent of the post which you currently put straight in the bin. If you want to register with this service, an application form and more information is available on-line at www.mpsonline.org.uk. Before registering, however, you should consider that you might miss out on hearing about services and products which may be of interest to you; so think carefully about whether this service is for you. The equivalent of MPS in some European countries is known as the Robinson List (after Robinson Crusoe) because it has the effect of creating a desert island! You can also now reduce the number of unsolicited telephone sales and marketing calls you receive. Under Government legislation introduced in 1999, it is unlawful for direct marketing companies to make calls to individuals who have indicated that they don’t want to receive such calls. This service is also free and is called TPS,Telephone Preference Service. More information about this service is also available on-line at www.tpsonline.org.uk.

9 New Girl on the Block (or in Unit 8 actually!)

By Anita Staniforth

changing needs of the Facilities Directorate made to the Board and FDMG about how and its stakeholders’. The project leader is to streamline some of these systems and Mark Swales, supported by the Gateway we will be contacting people about Board, and Team members - which is implementing these changes over the where I fit in! I am working alongside Gill coming weeks. Redfearn, who has been very supportive From the work I’ve done so far, it would and patient with me, it has to be said, seem to me that we are well ahead of some ‘Thanks Gill!’ parts of the University in getting our house We started with three process-mapping in order. We are seen as a model for others workshops covering Health and Safety; to aspire to in terms of our commitment to Risk Assessments; DSE; Sickness Absence; reviewing and updating our working Annual Leave; Induction; Appraisal and practices – we just need to work Training. It was my task to invite the SMARTER not HARDER, and GARP is attendees and to organise facilities to hold on track to make sure we do! the meetings. Obviously, I used the correct channel and Many of you will know I have moved from called the Help Desk! So, I am now a fully the Help Desk to Unit 8 on a six-month fledged user, as well as a provider of the Prayer for the Career Development Placement, working service and I am pleased to say all the on the Gateway Admin Review Project – arrangements worked smoothly, except on known locally as GARP! the first Workshop when AV didn’t show to Stressed I’ve been here two months already and it’s set up IT even though they were booked! been a roller-coaster of a ride, I can tell Not a good start but we got through it - Grant me the serenity to accept the you! From complete disorientation at mainly due to the excellent IT skills of leaving my ‘comfort zone’ to near panic in Fran Dowd – may the ‘Force’ be with her! Things I cannot change the comparatively unknown territory of a ‘real office’ environment! Following on from the workshops, Gill and The courage to change the things I I went out to speak with managers and Cannot accept and the wisdom to hide My background until six years ago when I administrators to investigate in more detail moved into the Help Desk was in current procedures and practices. Because The bodies of those I had to kill today Catering, working mainly in large of the diversity of services in FD, there was Because they got on my nerves establishments of between 50 -100 people. an equally diverse range of systems in Industrial kitchens are highly pressurised place to manage these processes. Also help me to be careful of the toes I places to work in, fast-paced and usually very noisy – a complete contrast to the Another area I have been looking at is Step on today as they may be connected FDNet, both Local Pictures (where these culture of an office where the pace is much To the feet I have to kiss tomorrow slower and the loudest noise is the have been developed) and the Big Picture. constant tapping of computer keyboards! Until this placement, I had very little Help me always to give 100% at work knowledge of FDNet, but I am now The adjustment to this more sedate way of convinced of its usefulness as a 12% on Monday working has been the biggest personal management tool. There is still work to be 23% on Tuesday challenge for me so far. Sometimes the done to complete these pictures, and silence is deafening, and those of you who sorting out ‘blank forms’ is part of that 40% on Wednesday know me best will know how I would work. 20% on Thursday struggle with that! However, as time has passed, I have gone through the other My on-going task is to check through all 5% on Friday 290 of them(!) – looking at the format, stages of the Adult Learning Cycle, I have And help me to remember … reflected, reorganised and have now content, layout etc and then to work with established equilibrium again – did I really managers and administrators to make sure When I am having a bad day and it seems say that! that the forms are current, well designed, easily located, etc. That people are trying to wind me up … it At this point I should say ‘thank you’ to Takes 42 muscles to frown, my friends and colleagues in FD who have We have already met with Human been on the receiving end of my fears and Resources and have scored a ‘quick win’, Only 28 muscles to smile in that they support our proposal to re- frustrations, which I have voiced ‘quite and only 4 to extend my arm and smack emphatically’ at times – you know who you name and redesign the SHU 21a/b/c are, thanks for listening! (sickness absence recording) and SHU 26 someone in the mouth! (training) forms. This should simplify our So what is GARP? processes and better meet the needs of FD in those areas. (printed by courtesy of Collegiate Crescent This project has been established to Campus FM team) ‘review the management and delivery of Where are we now? cross directorate and local administrative processes to ensure that they meet the A number of recommendations have been

10 Reviews This edition’s reviews feature rock idols and reviewers from different generations as well as a stroll round the Botanical Gardens - don’t forget, you can send your reviews to [email protected] or Unit 8, Science Park. ‘You Really Got Me’ Justin oooh! by Georgina Kersey By Sandra Stephens

For a man who was making top ten records Justin Timberlake made his first solo appearance at long before my parents even met, on stage Ray Sheffield Arena last month – and I went to see him! And Davies has a sexy mysteriousness about him I didn’t even pretend I was just accompanying my that is utterly compelling. It could be his stage daughter! presence, his prolific song writing talent, his So what’s a 50 year old (mature?!) woman doing going unmistakeable atmospheric voice or maybe, it’s to see a 22 year old (young!) singer? Quite simply, just because he’s cool! because I think he’s fantastic and have had my eye on Playing to a pretty much full house at the City him ever since his NSync days. It makes my morning in Hall, Ray Davies was amazing. He entertained the gym when his videos come up on screen! his eclectic audience, people of all ages from all There I was one of the very few old codgers in a packed walks of life, for over two and a half hours, talk arena of screaming women (or girls). The poor ticket about value for money. Interspersing the songs, collecting guy looked terrified as they all streamed both classics and new material, with poetic through the door. stories of The Kinks rise to fame and how it all started in his parent’s back room with him, his Justin (yes, I feel I know him well enough to call him by little brother Dave and a little green amp. Ray his first name!) looked a bit nervous at first (first show continued with stories of records being banned, nerves and all that) but not for long – the show was outrageous clothing, eccentric agents and, like many of The Kinks songs, life brilliant. He danced his socks off - boy can that man in England in the 1960’s. dance! And the singing wasn’t bad either. Finishing the evening with the controversial classic ‘Lola’, one of my all time I’ve just noticed he’s making a return visit to the Arena favourite records, was just perfect. That’s before he returned (three times) for at the end of the year – and I may just queue up for encores with ‘Waterloo Sunset’, ‘Low Budget’ complete with Union Jack suit tickets. Then I could buy another tee-shirt and poster to and finally an acoustic rendition of ‘Days’ with lots of audience participation go with the ones I’ve already bought! and even dancing in the aisles!

A love affair with the Botanical Gardens – in sickness and in health

By Claire Hamilton

I may have lived in Sheffield throughout my childhood, but the (Friends of the Botanical first Botanical Gardens I ever visited were in Birmingham. For a Gardens) plant sale – and let me long time the Sheffield glass houses stood empty (apart from the tell you some of those buyers are birds), with broken panes and not a plant in sight. well-practised, I swear I’ve seen them queuing outside Harrods at However, when I returned to Sheffield in 1998 the Gardens New Year. Since then we haven’t became a favourite ‘date’ for me and my future husband. This may missed a sale and the delight of not sound very exciting as dates go, after all we were meant to be knowing that your money goes the epitome of ‘city living’ on Devonshire Green. But, we needed towards the project to restore the somewhere to nurse our hangovers and compared with other Gardens and the fact you get activities I’d dragged Nick along to (well dressings and a tour of some great plants (the Hellebores DH Lawrence’s homeland) it seemed extremely appealing. we’ve had have gone from Then strange things started to happen. The Botanical Gardens strength to strength) doubles the enjoyment. had received some lottery funding and were raising extra cash to Last month we went to view the glass houses which have now restore the glass houses and gardens to their former glory. A café reopened and we were in good company, the place was really alive opened to offer an alternative to homemade sandwiches laced with people of all ages, a band playing and the café thriving. with cling film and at night it doubled as a swanky restaurant Plants from all over the world gave a truly international flavour called ‘The Curator’s House’ (lovely food, if a little pricey, but and in a few years time, once the planting is really established (as very intimate). Something even stranger was happening to us as a Diarmuid Gavin would say), it will be even better. couple. We continued to go to the gardens and stroll around, but rather than working off the effects of the night before, we began to So, what’s next? Well, now the houses are reopened if you haven’t think what the plants would look like in our own – as yet revisited the gardens now could be the time. We’re also looking unpurchased – garden. forward to the open air production of A Midsummer Night’s Dream in August and there’s plenty of plant sales between now Then one day it happened. The mortgage went through and the and then you might want to go along to – it’s true what they say - next thing we knew we were standing in the queue for the FOBS Everything in the garden really does look rosy.

11 Heart of the Campus - almost there

By Claire Hamilton FD News has been keeping you up to date helping with this approach. The biggest with the Heart of the Campus project over challenge for us has been managing the the last year and now it’s all but finished. The students currently living in Marshall Hall first phase is due to open in time for the during the build and by working together University open day on 22 June, but what we’ve been able to do this. The downside of has it been like for those involved in the working with Mr Badger has been his project? I spoke with Brian Badger, Project insistence that I wear green wellies and a Manager, Tina Needham, Campus hard hat as often as possible (I’m sure it Operations Manager and Helen Tipple, wasn’t necessary out in town on a Friday Campus Catering Manager (Collegiate night?). I have definitely been looking a Crescent Campus). ‘dork’, but it has all been worth it for a great addition to the Collegiate site.’ Brian ‘One of the real challenges of this job was Helen that we were joining together areas that were ‘We are just so pleased to be getting better built on many different levels. It was quality catering services at Collegiate. important that this issue was addressed as Although Millers isn’t finished yet we can one of the main aims of the Heart of the already see that the space is going to make a Campus project was to ensure maximum big difference to the catering staff and the disabled access. The other consideration was students who eat here. The extra soft seating the variety of customers to consider which area means we’ll be able to serve more included catering services, student services, people at peak times and the fact that you FM services and cashiers to name but a few. can walk through a light and airy space from We’ve had a few hitches along the way such Millers to Forgers is so much better than the as frozen cement, but basically a lot of team infamous ‘link corridor’. We’re also looking work has paid off and we should have a forward to taking more hospitality business building to be proud of to unite the campus.’ and building up the external side of the business.’ Tina ‘We tried to involve as many staff as possible Heart of the Campus opens fully in in the project, such as receptionists choosing September. Look out for details of the grand where they wanted equipment, etc. Brian has opening before the start of Semester two. been so supportive and professional in Exciting new Charlotte Court student residence

By Marie May Charlotte Court is a new residential development for students due • The flats are organised into three blocks of accommodation each to be opened in September 2003.The site is a ‘Partnering Scheme with either three or four storeys similar in layout to Bramall Hall’ between Sheffield Hallam University, Bournston Court. Developments (and their construction company, Finnegans) and • Each room will have telephone, television and data points. the Banks financing the scheme. Marie May, Head of Residential Services, explains why the scheme is so exciting; • Recycling facilities are currently being explored. ‘The great thing about this site is that we have worked with Bournston on the specification of the site, so it should be exactly • Secured electronic access, full external lighting and CCTV in line with what the students and the University want. After throughout developing the site Bournston give it over to ING limited and • The fire detection system is the latest and best available Sheffield Hallam will therefore work for ING on completion and the site will be passed onto us to allocate to and manage in a • The large common room is versatile so that light catering can be similar way to Bramall Court. Another positive is that when the provided to support conference activity or short courses in the site is opened it should create several new job opportunities and summer vacation. relieve pressure on the private sector housing in the local area’. • Students’ use of fuel is incentivised by giving them a rebate on Facts and Figures about Charlotte Court their energy bond if they use less than a set amount. • The move in date is expected to be Mid-September 2003 • The rents are planned to be £65.50 per week for a standard 42 weeks contract and £70 per week for the premium double rooms • Located on Charlotte Road (near the new B&Q warehouse) • As with other managed sites, the interest earned on the bond for • 371 en suite single study rooms arranged into 62 flats of 5 and 6 fuel and damage goes into a trust to create bursaries for students bedrooms. who suffer hardship • 19 of the bedrooms will be suitable for disabled use, with 6 flats • A show flat should be ready from June 2003 onwards. being more than capable of providing an excellent home for immobile disabled students For more information about Charlotte Court, call the Housing and Accommodation centre on 4503. 12 Prague – a student’s diary

By Georgina Kersey

I’m currently in the first year of my MSc 3.30am Bed. Finally. It was a very long Marketing Management course which I am day! completing through the Headstart scheme. The final module of my first year was International Marketing and the whole Thursday 15 May thing was delivered as a block learning 9.15am Boarded Tram to the University session in Prague. It’s a tough life for some for morning lectures and first group’s I know, but we did have to go to lectures presentation. There were a few tired and and do work while we were there, honest! possibly worse for wear faces this morning. Just to prove it, I’ve written a few notes about the week’s events and before you ask 11.30am Trip to the Skoda factory and – alright no, it wasn’t all work and yes, the museum in Mladá Boleslav. This was very Prague International Marathon beer was cheap! interesting. We were given a short lecture about how Skoda have raised awareness of other than the bread rolls on the table. I’m their brand and what kind of market not sure customer service is as a high a Wednesday 14 May research they have carried out. We were priority in The Czech Republic as it is also shown round the factory which was England. 4am Arrived at Hallam, Howard Street absolutely massive and fascinating, it entrance to board the coach to Manchester Friday 16 and Saturday 17 May would make a great setting for an action airport. Surely there should be only one 4 scene in a film. Hundreds of people and More lectures and presentations o clock in a day, although it’s uplifting to robots (like the ones from the Picasso throughout the day and we finished early see my fellow students looking as a rough adverts). If you could have played music it on Saturday to watch the FA Cup Match. I as I do. would have looked like they were dancing. have to say more important to some than 11.45am Collected at Prague airport by others! Dinner on the Saturday was at the Pavel Ficek, our Czech host who had a VItava Restaurant by the river. fantastic way of singing when he spoke in English and gave us a concise history of Czechoslovakia in 45 minutes. Sunday 18 May 12.30pm Arrived at the Hotel Novometsky 10am Guided tour of Prague by Pavel, our in Prague. After lunch in the hotel; it was host, finally a chance to fully appreciate the straight on a tram to the Masaryk Institute beauty of the City. Pavel gave us a whistle for our first lecture. After we navigated our stop tour of all the sightseeing attractions way on the Czech tram system which is an showing the amazing buildings, and views experience in itself, we had an introduction along with the stories behind them. to the course and then were split into Skoda’s latest model impressed Georgina 17.00pm Collected by coach from the project groups. The four groups each had hotel to begin journey home to work together on a presentation to be 17:30pm Arrived back at the hotel but had shown to the rest of the group before the to make a trip to Tesco as my group had to 23.15pm Arrived at Hallam, Howard end of the week. do a presentation about Tesco’s global Street entrance, looking even more tired strategy.We needed to check out what was than we did on Wednesday morning but different about the Tesco in Prague to the having had an excellent trip. ones in Sheffield. It was completely different more like a Department store such as Debenhams or John Lewis. 20.00pm Went for a meal in a quite a posh restaurant, but still cheap compared to an equivalent restaurant in England. The food was gorgeous but the service was shocking. It was hours before we got anything to eat

Prague cuisine

19.30pm Group meal in U Medvicku, a traditional Czechoslovakian restaurant. After initially being put off by the compulsory lard bread (chunky pieces of basically, burnt fried bread, which you poured salt on, rubbed a garlic clove into and then covered in a sort of cheese), I found that after a few, also compulsory, Czech beers, it was actually rather nice! 3-D is back in fashion Our Czechoslovakian host (he’s not the red one)

13 Know IT! Quick Tips Bringing A Bit of By Anthony Barker Culture to the Atrium Word Tip By Sally Swales By default when Word is installed the spell checker is set up to ignore words typed in UPPERCASE. Stephanie Bedwell, an art student at Sheffield Hallam University This could cause embarrassment when typing titles on exhibited her work in the Atrium earlier in the year as part of the documents. University’s cultural diversity celebrations. The artwork caused quite a stir. Stephanie told me the she had designed the piece with If you wish to disable this then: the aim of pushing the boundaries of language and relocating Open Word,Tools, Options…, Spelling and Grammar. words within a new and unfamiliar setting, level four of the Atrium provided just that. Uncheck the tick from the ‘Ignore words in UPPERCASE’ box and click OK Stephanie is in her third year studying towards a degree in time based art at Psalter Lane and hopes to continue her studies with Windows Tip an MA at the Royal College of Art in London. Here’s wishing her Do you ever need to quickly get back to your desktop but have 20 every success with her final degree show and the release of results windows open? Instead of minimising them all one at a time, in early June. press the Windows Key and D together. Pressing them again will restore them all. There may be a few people who don’t have a keyboard with a Windows key, if so please give Anthony a call on 2071 and he will advise. Update Please note that the procedure has now changed when using Microsoft Exchange to retrieve your work e-mail via the internet. Step by step details for logging into Exchange to help you retrieve your mail from any PC with an internet connection are available on the following web page www.shu.ac.uk/services/facilities/dept/finmgt/itsupport/esource/ie.h tml If you would like any further information or support call 2071 / 3573 / 3573 or e-mail [email protected]

FD Staff Hitting the Headlines

You may have recently spotted two members of FD staff featured in the Sheffield Star. Jill Clarke who works on the switchboard, and Alan Martin from the mail room, have both been making the news in recent weeks. Alan was featured as an entrant to this year’s Sheffield Marathon and Jill was interviewed at length about her past experience as a body builder. Well done to Alan who successfully completed the marathon in just under three hours on Sunday 1 June.

14 Well done to… Congratulations! Three new baby girls have arrived since we last A large number of staff successfully completed the Welcome Host went to print... customer service training held in February and March; Frank Addy, Karen Alexander, Pam Allen, Julie Ansell, Paul On 4 March, Michelle Marshall who works in Procurement in Armitage, Barbara Atkin, Margaret Baarker, Beryl Barson, Unit 4, gave birth to Fay Constance, weighing in at 8lb 11oz. Wendy Barthram, Rosemary Bates, Jean Broomhead, On 25 March, Chris Smith (see Moves and Changes below) Charlotte Brown, Kerry Brown, Christine Brownley, Betty became father to Caitlin Anne, weighing in at 8lb 10oz. Burgess, Karen Burke, Susan Bussey, Kay Cassim, Cath Chapman, Jill Clarke, Shaun Colliver, David Couldwell, And on 24 April, John Helm also became a first-time parent Joanne Crutchley, Sylvia Davies, Keith Dayman, Elizabeth when his wife, Jo, gave birth to a 7lb 12 oz girl, called Ellie (short Dickens, Colette Ellis, Paul Ferris-Eamer, Lesley Fiander, for Eloise). Susan Firth, Christine Flower, Tina Foster, Andrew Foster, We are pleased to report that Pam Snape, is now well on the way Barbara Foulstone, Michelle France, Barbara France, Anne to recovery from her recent illnesses. Pam has worked with the Frank, Robert Glen, Brenda Goodison, Fiona Griffiths, University for many years, most recently in the Housing and Christian Grisdale, Jeffrey Hague, Maureen Hague, Debra Accommodation Centre, and she often contributes articles to Haigh, Kay Hall, Janet Hall, Berry Harrap, Clare Harrison, FDNews. We all send her our very best wishes and hope to see her Carole Hicks, Suzanne Hirst, Theresa Hitchen, Jill Hobson, back in good health soon. Pat Hogg, Ged Holland, Linda Horan, Sharon Howard, Andrea Howells, Lynne Hutchinson, Janet Jackson, Susan Shaun Powell, Security Controller, has passed his ECDL – that’s Jarvis, Melvyn Jeffries, Brian Jenkins, Albert Jones, Amanda short for European Computer Driving Licence, which is a Kelly, Maxine Kelly, Christine Kemp, Joan Kempton, Mavis qualification awarded for reaching a level of competence and skill Kendall, Georgina Kersey, Rahamin Khokher, John in using a range of IT software. Kilmartin, Sue Kingman, Lynn Linley, Julie Littlewood, Anthony Barker, IT Admin Assistant, has completed the first Pamela Loughlin, Patrick Maddock, Lee Mansell, Pam module of his Microsoft Office Specialist qualification (MOS) in Marshall, Angela Milnes, Sandra Moore, Claire Murley, advanced use of the Word software. So, if you have any queries Linda Nance, Tina Needham, Nicola Neville, Amanda about how to do something when you’re working in Word on your Newbould, Yvonne Noble, Alan Nuttall, Ann Oates, Lesley PC, then Anthony (2071) is the person to contact for advice! Ogden, Linda Oldfield, Michael Otter, Dennis Otter, William Otter, Gillian Parton, Janet Pawley, Shaun Powell, Christine Barton, Brian Jenkins and Linda Wilkinson all Nick Reader, Gill Redfearn, Brian Richmond, Patricia successfully completed their NEBS Introduction to Management Roberts, Vicky Roome, Carol Rushforth, Alan Salmon, Alan Course in April. Shepherd, Lesley Shipley, Steve Short, Pamela Sivyour, Amanda Hemstock, General Assistant in Catering, has Gemma Skelton, Cherie Skelton, Ian Smith, Christine successfully completed City and Guilds Level 1 in Computer Smith, Teresa Smith, Margaret Smith, Pam Snape, Linda Literacy. Stevens, Duncan Storey, Gillian Swallow, Val Swift, Maureen Thompson, Debbie Titterton, Amanda Tolson, The following people have recently been awarded their Working Caren Toner, Deborah Toone, Mary Turner, Linda Turner, Safely certificates; Adrian Ricardo Anderson, Ben Anderson, Bernice Turner, Deborah Twigg, Susan Wales, Cath Ward, Daniel Barton, Richard Bates, Chris Dalton, Benita Ellis, Marie Ward, Anthony Watts, Dave Weaver, Linda Whitaker, Christine Haslem, Wendy Heppenstall, Audrey Hodkin, Carol White, Susan White, Carol Wilkinson, Linda Brian Ingram, Cynthia Irving, Sue Johnstone, Caroline Wilkinson, Susan Wilkinson, Deborah Wilks, Janet Wilshaw, Louise Jones, Neville Jones, Neil Kimer, John King, Robert Beryl Wilson, Josie Wood and Christopher York. Mantle, Claire Murley, Asif Rizvi, Donna Shannon, Margaret Smith, Elizabeth Sykes, Victoria Wragg and And finally, we are delighted to announce that we recently won Michael Wild. the prestigious TUCO Award (see article on front page). Moves and Changes In Catering, we welcomed Roger Akeng’a, Sharon Moore, In Sport and Recreation we welcomed Laura Williams and Divine Rukundo and Maxine Kelly; we said goodbye to said goodbye to Helen Inglis and Mike Featherstone. Imogen Natley, Gareth Ducker, Katherine Farrell, Christine Stevie Bratt has joined the Finance team, replacing Kathryn Haslem, Lyn Smith, Linda Timms, Janine Crompton and Brewin who is now on maternity leave. Nicola Wright is now Neil Butler. working with Conference 21 for the summer period as a In Facilities Management at City Campus, we said hello to temporary member of staff. Asif Rizvi and Michelle Dunworth Desrene Reid, Tracy Body, Judith Nicholson, Madeline have both left our Sustainability team after their student Cade and we said farewell to Shirley King. Team Leader, placements with us. Pauline Lyne, retired from the domestic team after 17 years In Estates we said farewell to Trevor Fox, Chris Smith and with the University. The Mail Room welcomed new member of Keith Staley and said hello to a temporary member of staff, Ken staff, Mark Spooner. Salt. In Facilities Management at Collegiate Crescent Campus, we And finally, congratulations to Rahamin Khokher, our Modern said goodbye to Sandra Sterling and Todd Thompson.We Apprentice, who has completed his apprenticeship with us and warmly welcomed Richard Holmes back to work after his tragic succeeded in gaining permanent employment as an car accident in the summer of 2000. Accommodation Officer in the Housing and Accommodation Office.

15 Me and My Pet Can you match up these FD staff with their much loved pets?

Amanda Tolson, Lee Mansell, Sandra Stephens, ‘My name is Sophie ‘My name is Zach ‘My name is Cyril Sustainability Co- Accommodation Business Planning and I do a lot of work and I like long walks and green is my ordinater Officer Officer for charity.’ but my favourite place favourite colour.’ in the house is curled up in my bed.’ Please send your answers to Georgina Kersey by email or to Unit 8, Science Park, City Campus by 18 July 2003. If you would like you and your pet to feature in this competition, please send two separate photos one of you and one of your pet to the address above. Please include your name and address details, so that photographs can be returned.

My Summer

By Steve Catton

‘So what are you up to this summer?’, I was asked by a colleague. A question often answered with the words ‘not much’, but on this occasion, it was ‘I’m glad you’ve asked!’. Following my role at last year’s Commonwealth Games hockey tournament in Manchester, I have been invited by the International Hockey Federation (FIH) to attend three further international hockey events during the coming summer. The first trip in July will take me to Johannesburg in South Africa where I will accompany the England men’s team to the Champions Challenge tournament for nations ranked 6th to 12th in the World. Other teams involved include Spain, New Zealand, Malaysia and, of course, the host nation South Africa. My role as the tournament technical officer will be to assist the tournament director in ensuring that the tournament Noticeboard is played correctly, umpires and officials appointed to the right matches, and to deal with any issues or disputes during the tournament. Not a difficult job you might think, but FOR SALE those with a keen memory may well recall the hour long debate immediately after the England v India women’s final at the Commonwealth Games last summer when India Girls Bike, Raleigh Delight, Cerise scored the winning goal just as the final hooter sounded. Did the ball cross the line or Pink with 20 inch wheels and Shimono not, was it a goal or wasn’t it, should the hooter have blown when it did, did the TV 5 gear. replay show anything to assist the debate? Hopefully, not a situation to be repeated, but In Very good condition and would be one in which the technical officials had to decide the outcome. suitable for a 6 – 7 year old. Two weeks after returning from South Africa it’s off to Amsterdam for a long at £45 ono the International Technical Panel seminar, hosted by the FIH for all new international Please call Gillian on 4444 officials. The seminar takes place over the final weekend of the Champion’s Trophy (the top 6 nations in the world) and should hopefully allow an opportunity to see some Fiat Punto Sporting 1998, 74,000 exciting world class hockey, as well as some up to the minute rules interpretations - how miles, red, 12 months tax - £2,500 ono. exciting. 3 Seater settee, chair and footstool And finally, early September will see me in sunny Barcelona assisting at the men’s and £50 ono women’s European Championships - two weeks of top class hockey to find the Contact Claire on 5339 champions of Europe. Both England teams will be there, along with Ireland and Scotland men’s and Ireland and Wales women’s teams. My role will again be similar to that in South Africa, although with a much bigger tournament - 12 men’s teams and 12 Last issue’s Quiz winner women’s - there will be a team of officials working on the event. Although we had many entries, Lee And then it’s back to work for the start of another exciting academic year at Sport Mansell was the only person to correctly Hallam. I’ll try and find time to write about my experiences in the autumn. identify all four characters in the March Have a good summer ! Hare. They were Richard McGloin, Ali G, Michael Jackson and Brian Capron ( from ). Printed by Sheffield Hallam Print Unit MD-6145-06/03 16