iWIn TH YOtU AoND WuAVENEcY APhRIL 20! 12

£8million project breathes new life in to Lowestoft leisure centre! See the Olympic Torch carried through Waveney towns and villages • waveney.gov.uk Win tickets to see the • twitter.com/waveneydc Darkness LIVE!! in touch!

SAVINGS KEEP ON COMING NEW MAN IN The pioneering shared services cil Tax bill as low as possible, while also partnership between Suffolk Coastal and cutting waste and bureaucracy wherever it WORLINGHAM Waveney District Councils is now set to can be found. save around £5 million by March 2015, and this figure is continuing to increase. The partnership has not only seen a shared Chief Executive and senior management The Leaders of the two Councils recently team, but has also seen a number of shared hailed their partnership as a 'blueprint for operational teams formed. modern, local government service delivery' after it was confirmed that savings had The latest project to get the go-ahead now reached in the region of £900,000 outlines proposals to radically modernise per year. the planning service of the two Councils. They will be merged in a move that is The savings are part of both Councils' intended to ensure an improvement to commitment to deliver services as efficiently overall performance and bring shared Norman Brooks is the new ward as possible, keeping their share of the Coun - savings of over £800,000. Councillor for Worlingham having won a by-election for the Conservative Party on in December.

Replacing Andrew Draper who resigned his seat, he polled 706 votes, beating Sylvia Robbins of Labour (586) and Sue Bergin of the Green Party (137). Stuart Foulger of the UK Independence Party won 64 votes and Liberal Democrat Doug Farmer polled 46 votes.

The Conservative Party now, once again, BACKING BETTER BROADBAND has 23 seats on Waveney District Waveney is backing a county-wide to stand up and be counted and help the Council. The Labour Party also has 23 campaign to improve broadband speeds County by taking just a few minutes to fill with one Green and one Independent. in Suffolk by asking residents to complete out the form. It really could make all the an important survey. difference."

People in Suffolk can boost the chances of The county has one of the poorest broadband better speeds by proving to the Government networks in the country, with an average and suppliers that there is genuine demand in speed of under five megabytes per second, Suffolk and taking part in this survey is a way but an ambitious £41.7 million project sup - to do that. ported by local councils, businesses and na - tional government is set to bring the area into Waveney District Council is on Twitter! Leader of Waveney District Council Cllr Colin the 21st century. Follow news and updates from the Council Law said: "Superfast broadband will not be at twitter.com/waveneydc for instant up to the rolled out across the country at the same time This survey can be completed in a minute information on a wide range of and it is clear that some regions will get to the number of ways and follows a similar exercise services and topics. front of the queue quicker than others. undertaken with Suffolk businesses, which is also still live. For full details head to the Over 700 individuals, companies and other “This is why it is vital that everyone in Suffolk dedicated web page set up by the County groups are already following the Council’s feed completes this survey to show that the de - Council on behalf of the countywide which has so far included ‘live tweeting’ of mand is there and that investment is desper - broadband partnership: events such as the Council elections last May. ately needed. I call on the people of Waveney http://www.suffolk.gov.uk/broadband Why not take a look yourself?

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EYES OF THE WORLD In a fantastic boost for Waveney and its morning, the torch will communities, the Olympic Torch will be pass through Acle, Filby heading through the district on its journey and Great Yarmouth around the UK ahead of this summer's in Norfolk before sporting spectacular. heading to Lowestoft , Wrentham, Reydon Dozens of towns and villages are gearing up and Southwold in for 5 July, following the announcement of the Waveney. ‘communities on route' in November and con - firmation a fortnight ago of which roads it will From there it will go to take on its 70-day journey around the UK. In Kelsale, Saxmundham, each of the chosen towns or villages, torch - Aldeburgh, Wickham bearers will carry the flame right in front of Market, Ufford, Melton, local residents, businesses, visitors and - of Woodbridge and Felixs - course - the world's media. towe in Suffolk Coastal

Councillor Colin Law, Leader of Waveney before arriving for an District Council, said: "The 2012 Olympics will overnight stay in be one of the greatest events this country has Ipswich. In announcing ever seen and I am filled with the most the villages, towns and enormous pride to know that the route of the cities LOCOG are taking Olympic Torch will weave through Waveney. the Torch to within an WHERE IS THE OLYMPIC TORCH GOING? It is the greatest honour and playing a part in hour's journey time of www.london2012.com/olympictorchrelaymap history will mean a huge amount to the 95% of the population. people across the county to welcome the communities of this district." Olympic Torch Relay during its journey around People can view the interactive map at The 70 day Olympic Torch Relay, will start at the United Kingdom. www.london2012.com/olympictorchrelaymap Land's End, Cornwall on the morning of 19 to find exactly where the Olympic Flame will May 2012. On leaving Land's End, the “This is the UK 's moment to shine and I want Olympic Flame will travel an estimated 8,000 be carried. LOCOG Chair, Sebastian Coe, to encourage people across Suffolk to start miles around the UK giving thousands of com - added his support to the torch travelling planning how they can be part of this once in munities and individuals their moment to through so many Suffolk towns and villages. a lifetime opportunity and show their support shine as the Olympic Flame comes to a place He said: "We are thrilled to confirm that these for the inspirational Torchbearers chosen to near them. The big day for Waveney is places in Suffolk will act as host locations for carry the Olympic Flame as we count down to Thursday 5 July. Leaving Norwich in the the Olympic Flame, extending an invitation to the start of the Olympic Games."

QUEEN’S JUBILEE... IT’S PARTY TIME! This June will see celebrations across has put together a guidance pack, back to the town for a Jubilee race meeting. the country to mark the Queen's containing helpful tips on planning a party After a successful visit to the town in Diamond Jubilee and Waveney is and useful information on where and how to October 2011, Thundercats return to bring looking to make celebrating even easier! organise it. For a copy of the pack, go to the offshore powerboat racing to the town. Waveney website or call the Culture, There are also numerous events around the Plans are already taking shape in towns and Tourism & Sport team on 01502 523385 market towns and details of Jubilee activities villages throughout Waveney including the will be added to our website shorrtly. So if annual “Big Lunch” which encourages Monday 4th June will then see the lighting of YOU are planning a celebration or event for communities to get together and, this year, special celebratory beacons throughout the the Jubilee please let us know, so we can coincides with the Jubilee celebrations. And county to commemorate the Jubilee and spread the word and really make this a to help people plan their events, Waveney Lowestoft also welcomes Thundercat racing celebration to remember in Waveney.

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2012-13 BUDGET: COUNCIL TAX FROZEN ment transfer of services such as “I cannot applaud the hard work that has gone Leisure and the Marina Theatre. in to driving a range of efficiencies and savings more highly. There will be a The ongoing shared services considerable number of councils who would partnership with Suffolk Coastal like to be in our position. has saved a further £228,000 in this financial year, while the “However, the financial outlook for the next transfer of Waveney’s leisure few years will present a significant challenge, services to the newly formed requiring radical solutions to close a gap that Sentinel Leisure Trust has could break through the £2million mark in realised a further £150,000. 2015. Meanwhile the decision to transfer the management of the In addition, the Council's first ever formal, Marina Theatre has helped the Strategic Business Plan, mapping out Council recoup £50,000 this year Waveney's social and economic vision for the and the ongoing partnership with next 10 years was also formally approved. Waveney Norse has saved Replacing the Council's current Corporate another £44,000. Plan, it outlines Waveney's professional and business focused approach to delivering However important income from services and, according to Cllr Colin Law,

Council Leader Colin Law (right) the Government in the shape of focuses much of its attention on the promotion with Chief Executive Stephen Baker the Formula Grant and the Hous - of Economic Growth. ing Benefit Administration Grant Waveney District Council has approved has been reduced and further reductions in He said: "We want to be building thriving com - plans to freeze the portion of Council Tax subsequent years, aligned to other economic munities through a strong, sustainable, and it receives for a second consecutive year. factors, has led Leader of the Council Colin dynamic local economy, offering our commu - The budget, which details how the Council Law to strike a warning note for the district. nities more stable, high quality and high value will spend its money and the income it jobs, with increased opportunities for all, and receives, will see the portion paid to He said: “Once again, Waveney has providing affordable homes for local people. Waveney remaining at £147.51 for a Band responded to great difficulties caused by the 'D' property. financial squeeze on local authorities by At the same time we will continue to drive proposing a budget which will still manage to down the costs of local government and the In addition the budget report also detaled the preserve the quality of frontline services. We public sector as a whole in a number of way. closing of a £909,000 budget gap thanks to have been able to achieve this as a direct This will be a natural continuation and an ongoing and concerted programme of result of the strategic decisions taken by this expansion of our approaches to 'Partner - savings and efficiencies – largely achieved administration, without which our financial ships', 'Enabling' and 'Localism' that have through partnership working and the manage - position wouldn’t bear thinking about. already been delivering so much success." PRAISE FOR FINANCIAL MANAGEMENT In an official report presented to Full outcomes for local people. In completing on spending reductions, praising the shared Council during 2011-12, Waveney District their report, the Commission praised the services partnership with Suffolk Coastal for Council was praised by the Audit Council in a number of areas. driving increased efficiency and savings. Commission for its excellent financial management. Highlighting budget savings and a commit - Once again, the message from the Audit ment to budget planning, they commended Commission is clear: Waveney is a The Audit Commission's Annual Waveney for its 'longer term financial sol- financially robust Council reaping the Governance Report assesses how well utions rather than short term financial fixes.' benefits of strong leadership, improved Waveney uses and manages its resources The report also complimented Senior Man - performance and a strategy designed to to deliver value for money and better agement for its strong leadership and focus address the pain of difficult times.

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FANTASTIC NEW FACILITIES!

CREATE YOUR MEMBERSHIP FROM JUST £25 PER MONTH! Includes unlimited swimming and centre admission no minimum contract choose extra activities and add to your ‘core’ membership for only £5 per activity per month Create your very own lifestyle membership package!

Also, the Passport to Leisure Have you checked out the new Waterlane A new state-of-the-art 110-station, two- scheme entitles participants to Leisure Centre yet? If not, don’t delay! storey Fitness Suite . As part of your Gym concession rates on a range of You’ll be amazed by the fantastic facilities membership you will benefit from your very activities at sports and leisure and affordable prices. own 'virtual trainer' SmartCard that helps to related facilities across train, educate, motivate, communicate and Waveney Following an extensive redevelopment ensure you get the very best out of your new If you are a full time student, a senior programme, the new complex provides an active lifestyle. citizen, disabled, or in receipt of certain unrivalled mix and breadth of activities in a New dedicated Spinning and Dance benefits, you are entitled to apply for modern, innovative, accessible and studios – with a variety of classes daily a Passport to Leisure card sustainable leisure facility for the residents A new Soft Play and Party Zone (dance and visitors of Waveney. mats, roller skating, climbing and other activities can be hired to really get the party Fitness and leisure activities include: started!) A new Teaching Pool (with moveable floor) New high-quality changing areas with and Main Pool with Viewing Gallery. improved facilities for disabled and families A new Thermal Spa (steam room, sauna, ice A new Meeting Room and Function Suite room, foot spa and heated recliners). with on-site catering available New body treatment rooms at ‘The Spring’, New Squash Courts and Martial Arts/Table offering nail stations for manicure/pedicure, Tennis complex . spray tanning and treatments to pamper and A new Multi-Use Games Area (MUGA) an relax (opening April 2012). all-weather multi-use sports surface (astro-turfed and floodlit) is marked out for The £8 million project to redevelop tennis, basketball, 5-a-side football and Waterlane Leisure Centre was led by netball, providing a 21st century venue for Waveney District Council, to help create clubs and individuals to practice and enjoy. sourced ingredients within a menu range from healthy communities getting the most And, all the old favourites are there too: breakfast through to dinner. Or wind down in out of affordable facilities. climbing wall, badminton courts and roller style with the company of good friends and skating, together with local clubs offering choose from a classic list of premier beers This new transformed venue, swimming, martial arts, etc! and wines at the stylish bar. epitomises that ambition. The Sentinel And if you simply want to try or use the Leisure Trust now looks after a range of facilities on a casual basis then pay-as-you-go So, for a warm welcome, shake off those leisure facilities in Waveney, providing options are available on everything - a good winter blues, and take your resolutions to the high quality fitness and leisure services way to experience what’s on offer! Or, come next level – embrace the Spirit of Fitness at at affordable prices. along simply to relax and enjoy the new café, Waterlane Leisure Centre – Your lifestyle, Call today on 01502 569 116! bar and grill, 'The Source', offering locally- your Choice!

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PLAYING FOR REAL renowned play companies to produce designs and quotes for the much needed improvements and on Friday 10th February the class of some 30 pupils filled the Town Hall Chambers at Waveney District Council to review, evaluate and decide on the winning design.

The event was chaired by Cllr Frank Mortimer, Waveney’s Portfolio Holder for Customers and Communities to give the young people a taste of what the councils are really about and do on a daily basis. He said: “I could not be more impressed by the effort that these students have put in to this project. They should feel really proud of what they have accomplished together.”

Work to create the chosen designs for both Students from the Denes Lower School in needs for local young people in the local The Bleach and Denmark Road play spaces Lowestoft are taking charge of their local areas. This manifesto was presented to the will begin after the Easter Holidays and they play facilities by working with the Waveney Waveney Play Partnership, the group leading will be ready for use by the Summer Holidays. Play Partnership to deliver new facilities. on improving free play opportunities for local Cllr Chris Punt, Chair of the Waveney Play communities across the district. Partnership added: “The local children will Having drafted exciting options for two play now be able to watch as their creations come spaces, class 7EM led by their tutor Kerri They also took part in two workshop events - to life at the two sites. Once complete we Edmundson and Julie Mayo, came to the led by Chris Ames, Waveney’s Play & Sport will ask the school pupils to officially open Town Hall in Lowestoft in February to make a Development Officer to research, debate and the new provision and also create and final decision and pick a winning design! Last design a specification list for both projects; propose artwork for the welcome signage to year they put their minds to designing a park The Bleach and Denmark Road play spaces. add that further personal touch to their play and produced a ‘manifesto’ outlining the These specifications formed the instruction to spaces”. DON’T THROW IT AWAY... GIVE IT AWAY! You may not need your old sofa or wheel - wanted items in their immediate communities. benefits as meeting new people helps to barrow any more – but there might be Local charities, non-profit groups and commu - develop local community networks and someone just round the corner who does. nities are encouraged to join. friendships in the process. Or what if there’s something you’d like, that someone nearby might just throw All groups within the Freegle organisation Waveney Freegle is run by volunteers and is away? Freegle groups exist to help YOU! operate with a basic principle – all offers and FREE to join and use. It is about to undergo requests must be freegle (free and legal). an overhaul of the way in operates to make it Sign up online, make an ‘OFFER’ of some - The aim of Freegle is to keep anything even easier to use and more flexible. Three thing you want to get rid of, or a ‘WANTED’ for reusable out of our landfill sites. With over local Councillors (David Ritchie, Bruce Provan something you need. Freegle is a national 4000 members, Waveney Freegle is usually a and Bill Mountford) have contributed money grassroots organisation of people throughout very quick way to find a new home for that from their County Council locality budgets to the UK who are giving and receiving free un - unwanted item. And there are added social enable this important development to happen.

To join Waveney Freegle visit: http://groups.yahoo.com/group/waveneyfreegle / 6 www.waveney.gov.uk in touch!

WATERFRONT PLANS CATCH THE EYE An important leap forward in the transformation of Lowestoft has been The plans include 1,380 market Small-scale retail facilities and taken with the publication of exciting & affordable homes to meet business premises plans for the Kirkley Waterfront Area. local housing need A network of playing fields, Leisure facilities such as Following the recent adoption of an Area small parks, play areas, tree restaurants and bars Action Plan (AAP) for the Lake Lothing and planting Outer Harbour Area by Waveney Improved public access to District Council, a detailed brief has been A network of walkways & drafted with specific information about the existing County Wildlife Site cycleways to provide access the kind of development that can be to local facilities & services expected on the Waterfront and a recent con - 12 hectares of employment land including waterfront access sultation asked for opinions on the proposals.

The plans show the ambition to transform an underutilised, unattractive area into a vibrant, inclusive community with housing, employment opportunities, services and facilities in a high quality environment.

The development would be driven by an insistence on quality design of new buildings, street layout and public spaces to make the area somewhere people feel proud to live and work. It will maximise the opportunities presented by the waterfront, the central location and links to the town centre.

Cllr Colin Law, Leader of Waveney District Council said: "The proposed development outlined here is a significant project for Lowestoft. These plans are hugely exciting and seeing them on paper begins to bring the reality a little closer."

The aim of the Sustainable Urban Neighbourhood and Kirkley Waterfront AFFORDABLE HOUSING Development Brief is to provide more detail Residents and communities are being Therefore a 'Supplementary Planning and guidance to assist with the asked for their views on affordable Document (SPD)' has been produced. It implementation of the proposals contained housing and how Waveney District contains key criteria, mapping out how the within the AAP. Comments from the Council will ensure an adequate Council will secure the delivery of affordable consultation will be taken into account in the provision for future generations. housing through the planning process. final preparation of the brief before further Prior to publishing the final version of the consultation on the final draft version. The One of Waveney's planning policies requires document, the Council is inviting comments Council expects to adopt the brief later this all new housing development to include a on the draft document as part of a six week year. proportion of affordable housing or, consultation. alternatively, a financial contribution towards

The development will take place over the next affordable housing on another site. To find out more and give your views, go to 15 years and for all information relating to Alongside this policy, detailed guidance on www.consult.waveney.gov.uk/ . development plans in Waveney go to how these measures would be implemented Any comments should be made by 5pm www.waveney.gov.uk/LDF must be put in place. Friday 13th April 2012. 7 in touch!

Previously the venue's sole source of financial UNDER NEW MANAGEMENT support came from Waveney with no financial support from either the County Council or any arts funding group. Initially, the role of the trust is to safeguard the venue and enable it to put on the kind of shows that contributed to its success in previous years.

This includes seeking a share of funding at county level and supporting Waveney to improve the venue for audience and artistes. Long term aims are to further enhance the programme, build and sustain new audiences and improve the venue's catering offer to pro - vide substantial improvement to its income.

And so, with the Trust in place, what is currently on offer? Some fantastic shows that's what! The world famous Royal Philharmonic Orchestra recently announced The future of one of the East of England’s considerable experience managing art cen - an extension to its prestigious residency at most popular theatres, the Marina in tres, concert halls, festivals, residencies and the Marina Theatre into 2012. Meanwhile, Lowestoft, has been secured with the theatres. Meanwhile, former Marina Theatre having been the fastest selling tour ever and formation of the Marina Theatre Trust. Manager, Martin Halliday who led the bid to triumphing in the West End, the Calendar operate the Marina as a charitable trust, is the Girls are coming to Lowestoft. And if it's Waveney District Council will continue to own venue's new Chief Executive and the venue is laughs you're after then there are few funnier the building and will work closely with the now embarking on a programme of attracting than Al Murray, the pub landlord. Britain’s newly-formed Board to maintain and improve the very best acts and shows to the theatre. most irrepressible Innkeeper will be in the facilities and the calibre of show on offer. Lowestoft as part of his 2012 tour. Following an extensive recruitment process, Cllr Stephen Ardley, Waveney's Cabinet a number of highly experienced people from Member for Partnerships said: "The Marina To book tickets for these or any other shows - both the local community and theatre industry Theatre is without doubt the cultural jewel in including cinema screenings - visit the Box will now work with the venue management to the district's crown and building upon the Office at: ensure its continued success. enormous success the venue has had in The Marina Theatre, recent years, We are certain the Trust will The Marina, Lowestoft Chairman of the board is Hazel Clover, who ensure that the high standard of productions NR32 1HH with 25 years experience of working in the and entertainment offered by the venue is Telephone (01502) 533200 arts, theatre and entertainment business has maintained and indeed expanded.” or email [email protected]

HALL TOGETHER NOW Waveney District Council has handed over tion of the outdoor swimming pool and their can access and enjoy a wide range of activi - the management of Beccles Public Hall to business case met with the universal support ties from events, concerts and performances a local charitable community group. of Councillors. to special interest groups".

The Council has been determined to provide The Council has invested significantly in the Cllr Stephen Ardley, Waveney's Cabinet a sustainable option for the Hall which best Public Hall over the past decade, however the Member for Operational Partnerships, said: protects the interests of the Council and the venue needs further investment to address "We have spoken at great length to the local community. Beccles Lido Ltd have structural issues and for refurbishment, people of Beccles to establish what they want already demonstrated that they have the skills allowing the hall to realise its full potential. from the hall and it is clear that the Beccles and ability to develop and operate local Their vision for the Public Hall "is to develop a Lido group will be able to deliver exactly what facilities successfully following the transforma - centrally located facility, where local people the town is looking for."

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MEET MICK! As a direct result of surveys carried out agencies to try and ensure that Waveney is by the Housing Team last year, the achieving improvements to the Council have introduced an Estate environment in which we live. Already he Ranger for a trial period to help tenants has built up a good liaison with Police and on the Gunton and Whitton estates. Environmental Health colleagues.

Mick Collins has moved from another job at Early indications suggest that it could be a Waveney to take up this brand new role success and is being well received by and he is relishing the opportunity those residents he has met. The focus of activity so far has been dealing with fly So, what is an Estate Ranger? Well – it is a tipping and encouraging residents to job that could change as the Council learns improve their rear gardens, take pride in more about what is needed and when! As where they live and not park on the grass if the Council has never had one before the they can help it!. role may need to change and adapt to meet the needs of tenants on both estates. Plans are afoot for a brand new ‘Estate Time will tell. Ranger newsletter and contacts are being made with local schools to help discourage Mick will deal with very low level anti-social younger children from behaving in a way behaviour such as damage to property, that could be seen as anti-social while still graffiti, dog fouling, and other minor issues wallowing them to benefit from using the that affect a residents enjoyment of where great play facilities that we have on both they live. He will work closely with other estates.

COULD A LODGER EASE YOUR MONEY WORRIES?

Waveney Lodgings Scheme is a new Sara, for example, scheme in your area run by Solo is a bright 19 year Housing, a registered housing charity old, is working hard working across East Anglia. to hold onto her first job, unable to Prospective lodgers are interviewed by staff afford a place of and assessed for suitability, then matched her own due to low with a landlord/lady according to each per - wages and finding son's requirements. The final choice of herself 'sofa-surf - whether to offer the room to the lodger is al - ing' between friends. Sara's family recently hold bills! Solo need more people now, who ways made by the landlady/landlord. The moved to a smaller house on the other side have a space to offer, in all areas of scheme is free and is partially funded by of the county after they couldn't afford to Waveney. If you think you might be Waveney District Council. keep up with increased mortgage payments; interested in renting out a room in your it is too far for her to travel to work and in home, they would love to hear from you. Solo’s lodgers are some of the many people any case, there is no longer any space for Whether you are an owner-occupier, who find themselves unexpectedly in her there. She is constantly worried about housing association tenant or in private housing need through relationship/family overstaying her welcome and afraid that she rented accommodation, why not give them breakdown, redundancy, ill health or the will run out of places to stay. a call for an informal chat, to find out more? rising cost of living. Lodgings can be a vital step back onto the housing ladder at a For Sara and many others like her, renting a There are more details on Solo Housing's difficult time and can often prevent job loss, room as a lodger could be the answer to website www.solohousing.org . You can also health problems and loss of contact with their problem. It could also be the answer to call Solo on 0800 652 0155 or email family and friends. their new landlady/landlord's rising house - [email protected] .

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ON THE RIGHT TRACK Councillor Frank Mortimer, Portfolio Holder for Customers and Communities said “This was a clear need for a group to support disability needs at a district level and I am delighted that the Waveney Disability Forum is already making an impact.”

Since starting up, the Waveney Disability Forum has undertaken a number of events and consultations, such at the successful ‘ScootSafe’ event to raise awareness of using a mobility scooter and powered wheelchair.

This Lowestoft event, with participants including Lowestoft Mayor Tod Sullivan (pictured), took place in partnership with Waveney District Council, Waveney Norse, Suffolk Police, Waveney Town Centre Partnership, DIAL and Shopmobility.

The Waveney Disability Forum is really consultation with Andrew Provan and Amanda The Waveney Disability Forum also took part making its mark in the district with a Wiles, Co-Chairs of Waveney Disability Forum in the Council Accessing Services Event to number of projects and awareness who led on behalf of local people with promote a better understanding of the issues acivities. disabilities. Changing Places’ is a national that may effect access to services provided by campaign to highlight the need for suitable the Council, by People with Disabilities. This includes officially opening a ‘Changing facilities for people with severe disabilities. Further consultations taking place include the Places’ facility at the Waterlane Leisure national Government campaign ‘Fulfilling Centre, providing adapted hanging facilities Waveney Disability Forum was set up in Lives’ and the Waveney District Council Local within the newly refurbished venue. September 2011, by the Council’s Community Area Agreement. Development Team, following a request from Waveney District Council and Sentinel local people with disabilities who felt there For further information about the Waveney Leisure Trust have combined to source was no representation from Waveney at a Disability Forum,contact the Community funding for the work to be carried out after county-wide level. Development Team on 01502 562111.

SEEKING VIEWS ON CORTON PAVILION Corton Playing Field Association are to the changing rooms and providing Jo McCallum Community Development seeking views on proposals to develop refreshment facilities for the users. Officer with Waveney is supporting the group the Corton Pavilion. and said. “Many communities recognise that As part of the development they would like to develop existing buildings is a much more Planning approval has been given to make to engage with new and existing users of the achievable aim than trying to secure funding improvements to the building and the group building. The Pavilion is a focal point for the for a new build. However, funding is very now need to secure funding to start the playing field and although the building is in competitive and to get to the top of the work. need of renovation it is recognised that this list, there needs to be sound evidence of is an asset to the people of Corton. need”. Plans include, improving the changing rooms, a larger meeting room, and a large Suggestions already made are, creating a If you have any views/comments on the sports hall. It is expected that to achieve visitor centre, holding tea dances or learning proposals please drop them through the this, the project will need to be split into sessions such as computer courses and letter box at the pavilion marked “Pavilion phases, with phase one the improvements providing a venue for small functions. Consultation”.

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Motorists parking in Lowestoft and digit location code (shown on the sign) YOUTH VOICE Oulton Broad will no longer have to and your payment card. On following hunt for change with RingGo ‘cashless occasions the service recognises your parking’ being offered in Waveney Dis - mobile phone number and retrieves the trict Council pay and display car parks information given, reducing time consider - in April! ably. You can pay with RingGo via the apps, by calling, using a text message or RingGo is a special mobile phone service, on-line. Details of each are given on the enabling you to pay for your parking by myRingGo website. credit or debit card, rather than with cash at a machine. With phone parking: you As well as being convenient, paying with don’t have to save up change; you don’t RingGo reduces the risk of receiving a have to trek to and from the machine; and parking charge notice. If you’re running you don’t need to put a ticket on your late or simply need a bit longer in town, dashboard - Civil Enforcement Officers there’s no need to worry - just top up your check which vehicles have paid using in - parking wherever you are by using the Now in its third year, the Waveney Youth ternet connected handhelds. service again. Council continues to provide a voice for young people across Waveney. If you’ve got an iPhone or Android hand - The optional RingGo text reminders also set, you can download and use the help. These notify you 10 minutes before With students from high schools in Waveney, RingGo app to register and pay for your your parking time is due to run out, leaving The Ashley and Warren Schools and the parking. Alternatively call the standard you time to either extend your stay or Lowestoft Sixth Form college, the members rate telephone number 020 3046 0010 return to your car (10p per reminder). don’t just attend youth council meetings. In (shown on signs in the car park), at the November, The new Lowestoft Sixth Form time you want to park. If you want to save Cllr Stephen Ardley, Waveney’s Portfolio College hosted an event to mark National time, you can pre-register in advance at Holder for Operational Partnerships, said: Youth Take Over Day which saw them begin www.myRingGo.co.uk . If it’s your first time “It’s a great idea and if it works well in work on a new free youth magazine. using the service, you’ll be asked for Lowestoft and Oulton Broad we will roll the Then a month later, the Youth Council met a information about your vehicle, the four scheme out across the district.” representative from Suffolk County Council looking for views on future County Council budgets and services. A very passionate de - NO COINS FOR PARKING? bate took place with key issues discussed such as the decision to turn off street lights in some areas during certain times in the night and cost of transport for young people.

And more recently, Sam Kenward, Kerri Leeson and Emily Finch gave a presentation about the WYC to councillors at the Town Hall in Lowestoft. This was well received by Councillors and senior management alike. Stuart Halsey, Waveney Community Develop - ment Officer said, “It is great to see so many young people wanting to get involved in their and feeling they can make changes for the benefit of other young people.”

The Waveney Youth Council is always looking to extend its membership to other youth groups and organisations, so for more information or to get involved, either call 01502 523354 or email JUST USE RingGO! [email protected]

www.twitter.com/waveneydc 11 in touch!

THE GREAT OUTDOORS With spring in the air, why not head to one of our beautiful parks in or around the district?

2011 brought some significant improve - ments and following our first ever Green NORSE TO BE RECKONED WITH! Flag award for Nicholas Everitt Park there They are a licensed waste carrier and take Waveney Norse delivers outstanding is no better time to enjoy your local green great care when disposing of any waste dur - services on behalf of the Council - could space. Meanwhile, Kensington Gardens ing gardening and grounds work. All waste will they work for you too? has begun a programme of rejuvenation be recycled wherever possible and disposed and we hope you will be inspired by the Do you need help with your garden? Does of legally and responsibly. start of this transformation. Sparrows your Garden lawn need revitalising and mow - Nest is always a popular destination and ing, or your trees and shrubs pruning? Could Norse’s Landscape Development Team with an upgrade in facilities it is well worth the grounds of your offices, business or com - specialises in both soft and hard landscaping a visit. With an emphasis on a new style mercial premises be transformed with some activities and are happy to advise on a design of permanent planting, the introduction of expert planting and regular maintenance? to meet your needs: from landscaping, a variety of interesting herbaceous plants wildflower meadows designs for borders is helping to provide a more sustainable Waveney Norse can provide the solution – around new buildings, play areas, ponds, approach to landscape management. using professionally trained and experienced seating, woodland & conservation schemes, staff they can design, install and maintain to Norse are confident they can help no matter Recycling is an integral part of this customer requirements. Projects big or small, how unusual or challenging your project. process and we are very pleased to they will happily give advice and provide report that much of the green waste competitively priced quotations. Trustworthy staff, quality service – and a produced on site is now being turned into clean and green approach too! They take compost and put back as a soil improver. Norse’s range of specialist services include: pride in caring for our local environment and Producing our own compost not only their contribution to helping Suffolk be an at - Grass cutting and turf care gives new plants a great start but also tractive place to live and work. To discuss Tree works (arboriculture) freshens up the beds, helps to retain your gardening or grounds maintenance serv - Creating new lawns moisture and encourages birds and ice needs – call now and speak to their Horticulture wildlife to forage. Shrub maintenance customer friendly team on: 01502 527100 or e-mail:grounds. [email protected] Seasonal bedding: planting & maintenance And with help from our many volunteering Garden clearance ‘Friends’ , we’re making great progress. As well as gardening and grounds Weed control It’s, a great way to enjoy gentle exercise, maintenance, Waveney Norse can also pro - Soft and Hard Landscape design make new friends and hopefully learn vide a range of services to residential and Verges and hedges more about what our parks have to offer. Fencing and paving business premises in the area: Building Design & Property Maintenance Patio’s and drives Why not get involved and make a Car Park Management & Cash Collection Nature and Conservation difference, you would be most welcome. Commercial Refuse Collection and Recycling Home Composting If you would like to know more, contact Waste Management Services Maintenance of sport pitches/courts the parks department on (01502) 527100 House Clearances & Large item Collections or email waveney.info @ncsgrp.co.uk or Norse’s comprehensive portfolio is best Street Cleansing Services visit www.waveney.gov.uk for links to displayed through their work with Waveney Drain and Cesspool Emptying various Friends groups. District Council in the prestigious and award- Vehicle Maintenance & MOTs If you would like to learn about the Green winning parks, gardens, public open spaces Commercial CCTV Monitoring Flag award visit their website: and sports fields. Everything they do is Home Panic Alarm Service www.keepbritaintidy.org/greenflag tailored to customer requirements. Building Cleaning and Caretaking.

12 www.waveney.gov.uk in touch!

FOOD FOR THOUGHT Waveney folk will be familiar with the I am delighted that Waveney is now part of a Scores on the Doors scheme, which has consistent National Scheme and I look been providing hygiene ratings for for forward to seeing the new stickers and restaurants, takeaways and other food certificates around the district”. businesses in the district. Now, these premises will have their standards To find out more about the national FHRS measured against a new national residents and businesses can visit scheme. www.waveney.gov.uk/foodhygieneratings . Alternatively, contact a member of the food Waveney is launching the National Food safety team on 01502 562111 or email Hygiene Rating Scheme and from the begin - [email protected] . The cost of ning of April food premises will be given a transferring food businesses to the national Certificate and Window Sticker displaying FHRS has been funded by a grant from their Hygiene Rating. Under the national the FSA who also manage the website on scheme these will range from zero - which which the ratings will be displayed, means urgent improvement necessary - to www.food.gov.uk/ratings . the top rating of five, which indicates a 'very good' standard. “The officers in the Food & Safety Team work hard with local food businesses to Also, importantly, the ratings for these constantly improve and maintain good AWARD businesses will be placed on the Food standards of food hygiene. This scheme acts Standards Agency’s website, alongside food as a further incentive to food businesses to WINNERS businesses and premises from all around aim for high standards of hygiene and Waveney District Council’s teams are the country. safety. setting national standards and are being recognised for their outstanding Cllr Mary Rudd, Cabinet Memmber for “It also, importantly, gives the public a real achievements! Community Health said: "I’m no different to opportunity to make informed choices about any other Waveney resident in wanting to where to eat or buy food based, not just on The Council received national recognition know the safety an cleanliness of the price and quality, but also now the safety of from APSE (Association of Public Sector restaurants and other food outlets I use. the food they’re buying,” added Cllr Rudd. Excellence) for its outstanding Building Maintenance work. APSE are the largest local authority benchmarking group in the country and Waveney won the Most Im - proved Performer award and were com - mended in the Best Performer category.

Meanwhile another Waveney team picked up a national award. The Council won the Best Performing NLIS Level 3 Local Land Charges Department award at the 2012 Land Data Local Land Charges Awards for Excellence.

The national awards celebrate the work and achievements of local authority local land charges departments, which carry out land and property searches required for property transactions throughout England and Wales. Last year, the Council was highly commended for the same award.

www.twitter.com/waveneydc 13 in touch!

ENTERPRISING TIMES Waveney is gearing up for growth after a The New Anglia Enterprise Zone was one of bid from the New Anglia Local Enterprise 11 given the go-ahead out of a total of 29 Partnership (LEP) for ‘Enterprise Zone’ bids. The submission was ranked as one of status was given the green light by the the five best submissions. Government. Andy Wood, chairman of the New Anglia The Enterprise Zone will cover six sites in Local Enterprise Partnership, and chief Lowestoft and Great Yarmouth, transforming executive of Adnams, said: "I'm delighted that the two towns, with significant benefits for the the Government has recognised the quality DISABILITY rest of Norfolk and Suffolk. It will capitalise on of our bid and has given our Enterprise Zone the area’s leading position in the energy the green light. We are confident that the CHAMPION sector, aiming to create up to 2000 jobs and Zone will help create significant numbers of Waveney District Council’s Customer attract 80 businesses by 2015, and 13,500 new jobs in Great Yarmouth and Lowestoft Service team now has a Disability Liai - jobs and 200 businesses over the 25 year and more in the rest of Norfolk and Suffolk." son Officer, Wendy Thurlby, to assist lifetime of the zone. and support visitors to the Marina Colin Law, Leader of Waveney District Customer Service Centre in Lowestoft. This is a major incentive to attract new and Council, said: "I am delighted with the expanding businesses to the towns and decision to designate an Enterprise Zone for The role was established some months create much needed jobs. Waveney as a Lowestoft and Great Yarmouth, and capitalise ago, following one of the Accessing Member of the LEP is working closely with the on the area's leading position in the energy Services consultation events. This was a County Council to help regenerate Lowestoft sector. Thousands of jobs will be created, partnership event through the Council’s and is working with Norfolk and Great making a huge difference in terms of Community Development Team, and the Yarmouth to put the area on the map as an attracting investment, and generating new Waveney Disability Forum. inward investment location. business opportunities for both new and existing local firms. One of the outcomes from the event iden - The Enterprise Zone will benefit from tified a need for an appropriate officer to simplified planning rules, a business rate "What's more this decision benefits the whole be based within the Council’s Customer discount for new and expanding businesses of Norfolk and Suffolk through the related Services team at the Marina Customer and any increase in business rates will be re - supply chains and not just the defined Enter - Services Centre. The officer will have the tained by the LEP to support economic prise Zone areas in both towns, which will see skills to support vulnerable customers development across both counties. direct rate relief given to new and expanding and people with additional needs, who businesses. This is going to transform require information and advice. It was This could generate tens of millions of pounds Lowestoft and it sends a clear message - agreed by the Waveney Disability Forum over the next 25 years and create more than exciting opportunities in our area will grow this would be beneficial to the community, 10,000 additional jobs in the two counties. and more jobs will be on offer." helping users access Council Services in a supportive and more personal way.

Wendy has been trained in British Sign Language and regularly attends the Waveney Disability Forum as well as Older Peoples Forums, offering advice and taking customer suggestions.

If you would like to contact Wendy for advice or assistance about any of our Council Services you can e-mail: [email protected] or contact customer services by telephone on: 01502 562111 asking to speak with the disability champion, Wendy Thurlby.

14 www.waveney.gov.uk in touch!

PUTTING CUSTOMERS FIRST The Council is revising its ‘Customer Service methods to check the quality of service being standards’ to ensure it continues to meet the delivered. These methods include: standards and level of service that residents • Telephone monitoring and communities can expect when they make • Complaint monitoring contact. It also tells you what the Council ex - • Feedback from customers pects from you and what to do if things go wrong. These methods enable the Council to identify areas of good practice, areas for improvement Waveney wants to provide the best service and helps to understand how to deliver an possible and these standards will help deliver improved services to you, the customer. a consistent level of service across the Council and across our partnerships. However, the standards are only part of the story and the Council is working on a range The standards cover a number of important of projects and considering a range of areas, including the kind of service customers options on issues such as the future of local an expect every time they make contact with offices, the ability to take cash across all sites, the council, how they will be treated and how opening hours and much more besides. quickly enquiries will be dealt with. So with this in mind, a survey has been cre - They also look more specifically at what ated for YOU to let us know how you feel customers can expect when they visit our about our proposals and the kind of service offices, what they can expect if they telephone you would expect from your local Council. the Council and also if they write to us or send Waveney District Council is putting us an email. You can find a link to the survey on the considerable thought in to how it homepage of www.waveney.gov.uk the supports, assists and responds to its The standards will also detail the importance Council’s website and paper copies are customers and is undertaking a number of of feedback to enable us to keep improving available from the local offices. The closing activities in the months to come including the services we provide. The Council regularly date to take part in the survey is Friday May11 the launch of a customer survey online. monitors these standards using a variety of 2012. BENEFITS CHANGES Do you receive Housing Benefit? Are you a lower rate of housing benefit for a room in as an adult when you no longer receive Child Private Tenant? If so, the way your benefit shared accommodation. Benefit for them. is calculated has changed. You should have received letters to warn you If you have a non dependant living with you, These changes took place from April 2011. of these changes and help plan for the rent you may be receiving a deduction from your This will affect your award straight away if you shortfall you may receive. If the changes benefit. This is a deduction to allow for ‘keep’ first claimed benefit after April 2011. However, leave you with a rent shortfall we may be able we assume the non dependant pays you. If if you were already receiving benefit the gov - to help with a Discretionary Housing Payment. they do not pay you a contribution for their ernment awarded a nine month protection, This is a payment that can be used to top up keep, we will still apply the non dependant which means you may only see changes to your rent, or council tax, where you are deduction to your Housing and Council Tax your award from January 2012. suffering severe financial hardship. Benefit award. The amount of weekly deduction we take from your benefit will in - If you are aged between 25 and 35 and living Do you have a “Non Dependant” living in crease from April 2012. alone, further changes were made to your your home with you? benefit from January 2012. The Government For further information please visit our web - changed the rules that apply to you and you A non dependant is someone who normally site www.waveney.gov.uk . Alternatively you will now be classed as a Young Individual; this lives with you, such as an adult son, daughter, can contact us by phone 01502 562111 or means that you will only be entitled to the relative or friend. A son or daughter is classed email [email protected]

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THE PLACE TO VISIT With the launch of their first ever joint holiday guide, Waveney and Suffolk Coastal Councils have joined forces to promote the Suffolk Coast as a tourism destination in 2012.

Creating a clear tourism identity running from the Southern Broads to Felixstowe, The Suffolk Coast Holiday Guide, produced by the Councils' Tourism teams in conjunction with tourism businesses across the districts, replaces two previous, separate handbooks. WIN TICKETS TO

With 68 full-colour pages, the Suffolk Coast SEE THE DARKNESS! Holiday Guide has been carefully produced Lowestoft’s multi-award winning proving the local forest for both people and to encourage new and returning visitors to rockers, The Darkness, will be perform - wildlife. Forestry Commission Live Music the area by promoting a wealth of attractions, ing in Thetford Forest as part of Forestry takes place each summer in seven forest accommodation, days out and things to do. Commission Live Music 2012 and we locations around the country. Woodland 75,000 copies have been printed and circu - have TWO pairs of tickets to give away!! clearings are temporarily transformed into a lated through a targeted national marketing concert arena creating a safe and relaxed campaign and tourist information networks. The Darkness exploded into the public atmosphere for gig-goers. consciousness for both their unique brand Tourism in Waveney and Suffolk Coastal is of glammed-up rock and outrageous stage Tickets priced at £36.00 (subject to booking worth over £0.5billion to the local economy costumes when their debut album fee) are on sale from the Forestry and the districts welcome around 8 million ‘’ shot to number one, Commission box office telephone 03000 visitors each year. The Councils' Tourism spawning new rock anthems including 680400 or you can buy online at teams work closely together, and with ‘’, ‘I Believe In A www.forestry.gov.uk/music. tourism businesses, to help ensure the area Thing Called Love’ and ‘’. is promoted as a holiday destination and this However, to get your hands on one of TWO new Guide is just one part of their strategic The band - brothers Justin and Dan FREE PAIRS OF TICKETS simply email approach to spreading the word about the Hawkins, Frankie Poullain and Ed Graham [email protected] with the correct Suffolk Coast. - are currently enjoying a successful UK answer to this simple question (which you indoor tour and on Saturday July 14 a can find somewhere in this magazine!). Cllr Bruce Provan Portfolio Holders for woodland glade in Thetford Forest will be “What is the name of the Council’s new Leisure, Tourism and Economic Development temporarily transformed into a concert Estate Ranger? Also include your name at Waveney said: "The Suffolk Coast has its venue. With everything required for a great and a contact telephone number and do it own clear identity, with its beautiful beaches night out, including full catering and bar before April 30th. Two names will then be and coastline, idyllic countryside, market facilities, the gigs are renowned for their drawn at random. You MUST put Darkness towns and so much more. The combined relaxed atmosphere. Tickets in the subject heading of your email, skills of our tourism teams and businesses or it will be ignored! Your email address will will ensure that this message is heard loud There’s also an unexpected bonus for NOT be stored or retained for any other and clear and we really look forward to concert-goers’ green credentials as income purpose and will NOT be passed on to any welcoming new visitors to the area in 2012." generated from ticket sales is spent on im - third parties.

In Touch Magazine: April 2012 Produced by Waveney District Council Editor: Phil Harris Editorial Assistant: Laura Robertson Printed by Keely Print in Beccles.