Why This Number Is So Important. Corporate Directory

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Why This Number Is So Important. Corporate Directory Computershare Limited Report to Shareholders 2001 Report to Shareholders 2001 www.computershare.com Why this number is so important. Corporate Directory Directors Share Registry Alexander Stuart Murdoch (Chairman) COMPUTERSHARE LIMITED Christopher John Morris (Managing Director) 18-62 Trenerry Crescent Peter John Griffin Abbotsford Victoria 3067 Mark Edward Elliott PO Box 103 Abbotsford Penelope Jane Maclagan Victoria Australia 3067 Anthony Norman Wales Telephone +61 3 9235 5500 Company Secretary Facsimile +61 3 9235 5600 Darryl John Corney Bankers Registered Office NATIONAL AUSTRALIA BANK LIMITED 18-62 Trenerry Crescent 500 Bourke Street Abbotsford Victoria 3067 Melbourne Victoria 3000 PO Box 103 Abbotsford AUSTRALIA AND NEW ZEALAND Victoria Australia 3067 BANKING GROUP LIMITED Telephone +61 3 9235 5500 530 Collins Street Facsimile +61 3 9235 5601 Melbourne Victoria 3000 Stock Exchange Listings THE ROYAL BANK OF SCOTLAND PLC AUSTRALIAN STOCK EXCHANGE LIMITED 138-142 Holborn THE NEW ZEALAND STOCK EXCHANGE London UK EC1N 2TH Solicitors MINTER ELLISON Level 23, Rialto Towers 525 Collins Street Melbourne Victoria 3000 Auditors ARTHUR ANDERSEN 360 Elizabeth Street Melbourne Victoria 3000 Cover Team (L-R) Chad Norrish Barbara Robertson Michael Clark Atsuko Shima Tonia Kendall Peter Scott Paul Buswell Investor Services Investor Services Plan Managers Analytics Document Services Technology Services Corporate Computershare Limited Designed and produced by The Ball Group Sydney Melbourne COMSL0002 9/01 ABN 71 005 485 825 because at Computershare we use 7 key drivers to measure our performance, our people and the value we 1 deliver for shareholders. And here they> >are OUR SEVEN KEY DRIVERS A defined strategy Executing the 12strategy What we are doing What we are doing – Delivering a ‘single solution’ to the international securities – Consolidating and better integrating our businesses to deliver industry – by offering technology and services globally that a single solution. From this solid base we will build through our competitors cannot. organic growth. Where we are Where we are – The leader in the biggest markets in the world with share – Major strategic acquisitions in Hong Kong, US, Australia and the registry operations in eight countries covering three major United Kingdom have consolidated Computershare’s market global time zones. leadership position. How we are doing How we are doing – On track – meeting our strategic objectives and pleased with – The strength of our strategy is reflected in our reported EBITDA 2 progress. (up 65% when non-recurring items are excluded) and in the amount of new business we continue to win. Significant Where we are going efficiency and productivity gains have positioned us for further – Expanding, particularly in pursuing opportunities in Europe and growth in all markets. Asia, and providing significant value-added services to our customers. Where we are going – Organic growth, improved efficiencies, expansion through acquisition and the release of a new suite of unmatched global services to multinational issuers and their shareholders. The ability to lead – Clear focus on 34to set the trends customer needs What we are doing What we are doing – First global registry to develop a fully integrated share registry – Improving registry operations, process and information flows. and a fully integrated system for management and operation of Restructuring share registry for better service, quality and Employee Plans. Actively working with industry groups to reduce production. settlement cycle from three days to one day. Where we are Where we are – Restructure, process flows and business flows complete – Introduced web-based Investor Centre providing easy access for in the US, UK and Australia. Migration of companies onto shareholders. Meeting with Australian, Canadian and UK industry our technology platform proceeding in the US, Canada and groups and working towards reduced settlement period. Hong Kong. How we are doing How we are doing 3 – Continuing to lead the way by adding content and value to our – Marked improvements in service levels to our clients and their web-based services and providing input to various international shareholders together with internal efficiency gains through groups considering their moves to dematerialised shareholdings. re-structure are evidenced in all businesses. Where we are going Where we are going – Increasingly involved with the development of international – Constantly endeavouring to improve delivery of services through markets by serving as an industry representative on cross- more efficient process, structure and technology. industry committees. Continuing to add new content to our web services. OUR SEVEN KEY DRIVERS Growth in key Development market areas of leading edge 56technology What we are doing What we are doing – Investigating acquisition opportunities in Europe and Asia. – Sharply differentiating our global service through further Positioning for organic growth in the US and other major markets. development and implementation of Computershare’s Growing Employee Plan services. Broadening Analytics services. technology. Where we are Where we are – New successes in UK, South Africa, United States, Hong Kong – Global technology structure covers three major time zones, and Canada, including companies such as Telkom, Estee Lauder, giving us scope for 24 hours per day, 7 days per week (24/7) Zurich Financial, Lucent, Texas Instruments and Canadian Pacific. services to support our businesses. How we are doing How we are doing – Achieving our milestones. We are unique by providing – Successfully implemented planned software upgrades, reliable 4 companies, shareholders and employees with the only truly global networks, new look web site, sophisticated call centre global share registry in the world. in the US, and adding to web content. Where we are going Where we are going – Expecting gradual returns from share registry technology – COSMOS technology continuing to be deployed in all remaining platform and organic growth in North America and Hong Kong. markets by end of June 2002. Direct Stock Purchase Plans and Analytics growth expected, with City Watch in the UK and FDC other applications will be designed to service shareholders in US. Employee Plans anticipated to show accelerated growth. globally. COSMOS technology; evolving and continuing to support our global products and services. Develop our culture to attract and keep 7the best people What we are doing – Empowering individuals for more job satisfaction, re-engineering processes for increased efficiencies, offering employees options and shares to create a vested interest and increasing staff training. Where we are – New offices in South Africa and New Zealand. New fit outs in the US, Canada and Australia. How we are doing – Staff satisfaction is high, motivational levels are high and staff 5 turnover is minimal. Where we are going – Constantly evaluating policies and systems, and ensuring staff are involved in processes and decision making. For more details on how Computershare measures up, please read>> on Investor facts 2001 FINANCIAL HIGHLIGHTS PROFIT ($000) JUNE 2001 JUNE 2000 %CHANGE Sales revenue 724,613 394,864 +84% Earnings before interest, depreciation, amortisation and tax 151,608* 91,698 +65% Profit attributable to shareholders after tax 54,916* 38,193 +44% BALANCE SHEET ($000) Total assets 903,994 659,445 +37% Total shareholders’ equity 472,902 386,001 +23% PERFORMANCE INDICATORS Basic earnings per share 7.2 cents 7.5 cents – 4% Return on shareholders’ equity 8% 10% – 20% Net debt to equity 35% 26% +35% Earnings before interest, depreciation, amortisation and tax/interest 11 times 29 times – 62% Staff numbers at 30 June 5,148 4,300 +20% 6 *BEFORE NON-RECURRING ITEMS PERFORMANCE INDICATORS SALES REVENUE $m EBITDA $m TOTAL ASSETS $m 724.6 151.6 904.0 724.6 151.6 904.0 659.4 91.7 394.9 293.9 56.2 248.3 212.2 147.0 31.2 10.7 21.7 43.6 ’97 ’98 ’99 ’00 ’01 ’97 ’98 ’99 ’00 ’01 ’97 ’98 ’99 ’00 ’01 Revenue increased by 84% on the back of Before non-recurring items, the EBITDA was The impact of recent acquisitions continues strong growth in shareholder accounts under up 65% on the previous years level with the to expand the group's asset base with management and the contribution of recently ongoing efficiency program throughout the management attention focused on acquired businesses. The majority (80%) group targeting margin improvement in the improvements in working capital of the group’s income comes from routine coming years. The operating performance of management and maximising cashflow from operations with the major income driver being the group continues to reflect the benefits operating activities. A significant part of the the numbers of investors who hold shares. to be realised from the deployment of a asset base is represented by goodwill arising common technology platform across the from acquisitions. This goodwill represents Investor Services businesses. the value attributed to the future earnings potential of businesses acquired. 2001 PERFORMANCE HIGHLIGHTS NO.1 Computershare is now the largest and only global registry business* *CREDIT SUISSE FIRST BOSTON ANALYST REPORT 17/01/01 KPI’s The Principal KPI‘s are ‘Revenue per Holder account’ and ‘Holder accounts per employee.’ Both showed improvement in 2001 with more to come, as the common technologies platform is deployed worldwide. 7 The global spread of similar businesses within the Computershare group enables management to benchmark
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