Alcoholic Beverage and Tobacco
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Index A Alcohol abuse, 345 Alcoholic beverages, 206–208. See also Bar(s) AAA Tour Book, 444 control of, 221–225, 239–242 ABC, see Department of Alcoholic Beverage legal requirements for sale of, 511 Control licenses, 200–202, 511 ABT (Alcoholic Beverage and Tobacco), 200 responsible service of, 219–220 Accelerated depreciation, 500 selling, to minors, 511 Accessibility, of restaurants, 94, 105 wines, 212–218 Accommodation, 306, 515 Alcoholic Beverage and Tobacco (ABT), 200 Accountability, 323 Alert managers, 412–413 Accounting issues: Aloha Customer Management, 404 balance sheet, 457–459, 458–459 Aloha Table Service, 402, 403–404, 406–407 income statement, 455, 456 Alternative dispute resolution (ADR), 309, Uniform System of Accounts for Restaurants, 310, 515 457 Ambience, 425, 432, 441 Accuracy, in menu, 123, 515 American Culinary Federation, 19 Acquisitions, 29 American Gas Association, 148 Action plans, 421, 515 American Heart Association, 43 Active listening, 299, 300 American Hotel and Motel Association, 219 ADA, see Americans with Disabilities Act Americans with Disabilities Act (ADA), 334–337, Adams, John, 8 345, 505, 515 Adaptability, 11 Americans with Disabilities Act: Answers for ADR, see Alternative dispute resolution Foodservice Operators, 336 Advertising. See also Marketing Amoebic dysentery, 272 for attracting new markets, 69 Amortize (term), 515 expenditures for, 88–89 Ananicz, Stephen, 238 planning decisions about, 90 Ancient world, dining in, 6 promotion with, 441–442 Anderson, Stuart, 66 word-of-mouth, 422–423, 441 Anderson, Walter, 10 African-American franchisees, 54 Anthony’s Fish Grotto, 77–78 African-American influences, 256 Antiseptic blocks, 279 Age discrimination, 334, 508, 515 A.O.C. (Los Angeles, C.A.), 55 Age Discrimination Act, 334, 508 Appetizers, 116, 130–131, 231 AIDS, workers with, 337 Applebee’s, 123 Airflow, 147 Applicant rating forms, 329, 330 A` la carte menus, 133 Application service provider (ASP), 515 A` la king sauce, 260 Appreciation, 484, 515 530 ■ Index AP (As Purchased) price, 186 Bakeries, 36 Aquaculture, 43 Bakery-cafes,´ 36 Arbitration, 309 Baking areas, 147 Aria Restaurant (Atlanta, Ga.), 197, 197–198 Balance sheets, 457–459, 458–459 Aromatic wines, 214 Balloon payment, 515 ASI, 405 Banks, 450, 465 Asian cuisine, 142, 255. See also specific headings Bank of America, 460, 471 ASP (application service provider), 515 Banquet rooms, 373, 374 As Purchased (AP) price, 186 Bar(s), 201, 202–205, 215. See also Alcoholic Assets, 457–459, 517 beverages Atmospherics, 432, 434 basic inventory for, 210–211 Au Bon Pain, 36 ice machines in, 166 Audits, 221 inventory control for, 240, 241 Auditors, 251 labor costs for, 245 Augmented products, 432, 433 layout/design of, 202–204, 205 Auntie Anne’s, 54 placement of, within restaurant, 204, 205 Authority, 294, 323 BarCode program, 219 Auto liability insurance, 482 Bar-code scanning technology, 396 Auto Sham, 161, 162 Barteldt, Bruce, 466 Aux Trois Freres` Provenc¸aux, 7 Bartenders, 209–210, 220, 361 Availability, of menu items, 116, 131 Basham, Robert, 37–38 Avery, Arthur C., 150 Baum, Joseph, 11, 47 Avoidance, 306–307 Bay, 515 A&W Restaurants, Inc., 28–29 Bearnaise´ sauce, 260 Aykroyd, Dan, 70 Beauvilliers, 7 Bechamel´ sauce, 260 B Becoming a Chef (Andrew Dornenburg and Karen B. Cafe´ (New York, N.Y.), 1, 1–2 Page), 53 Bacillus cereus, 271 Beef: Back bar, 203, 204, 515 Kobe, 42 Back-of-the-house: purchasing of, 185–186 communication between front-of-the-house and, quality grades for, 186–187 299 side of, 186, 525 defined, 515 Beer: energy use in, 150–151, 155 and bar display, 204 operations in, 233, 237 as menu trend, 143 technology for, 392–400, 515 pouring cost of, 239–240 Bacteria, 158, 268–274, 278 Beer and wine licenses, 201, 202 Baguette Box (Seattle, Wash.), 31 Behavior modeling, 360–361, 515 Bain-marie, 165, 515 Behavior segmentation, 428 Index ■ 531 Beiler, Anne, 54 Boulanger, A., 7 Benihana (Las Vegas, Nev.), 49, 136 Boulud, Daniel, 111–112 Bennett, Lee B., 136 Bourbon, 208 Bennigan’s, 20, 35 Brandy, 208, 214 Bergeron, Victor, 67 Brazier, 515 Bern’s Steak House (Tampa, Fla.), 118, 118–119 Bread, 255 Berryhill Baja Grill (Houston, Tex.), 209 Breading machine, 515 Bethany’s Table (Portland, Ore.), 186 Breakeven point, 515 Beverages: Brinker, Norman, 35, 328 alcoholic, see Alcoholic beverages Brinker International, 35 at coffee shops, 50 Brisket, 142 cost of, 297 Broiler cooks, 316–317 on menus, 138 Broilers, 158, 515 nonalcoholic, 209 Brown’s (New York, N.Y.), 9 serving of, 381 Brown sauces, 260, 261 Beverage-cost percentage, 239, 515 Buck, Peter, 34 B&G Oysters (Boston, Mass.), 57 Budget forecasts, 454, 459 Bids (purchasing), 187 Budgeting, 244–245, 451, 453, 455, 460, 461 Big Bowl, 70 Buffets, 279 Big Boy, 435 Building a restaurant, 15, 90, 95–96 Binello, Mario, 57 Building codes, 154 Biodynamic alcohol, 210 Building inspections, 171 Blond sauces, 260 Building insurance, 481–482 Blue Point Coastal Cuisine (San Diego, Calif.), Building permits, 503 102, 216–217 Burgers, 143 Blue Smoke and Jazz Standard (New York, N.Y.), Burger King, 30, 54, 94, 128, 428 73 Busers, 317 Bob Evans (chain), 336–337 Business entities, 488, 490, 492–496 Body language, 299, 382 corporation, 493–496, 495 Boldud, Daniel, 111, 111–112 partnership, 488, 492–493 Bonds, 474 sole proprietorship, 488, 490, 492 Bonefish Grill, 38 Business income insurance, 482 Bonuses, 240, 247, 249 Business interruption service, 483 Bookkeepers, 250–251, 504 Business permits, 504 Booster heater, 515 Business plans, 418–422, 471, 472, 515 Booth seating, 88, 372 The Butcher Shop (Boston, Mass.), 57 Border Grill, 53–54 Butcher’s test, 516 Boston, Massachusetts, 7 Butterfield, Robert, 75 Boston Market, 28 Buying an existing restaurant, 15, 90 Botulism, 269 Buying a restaurant, 483–485 532 ■ Index Buyout, 4–5, 516 quick, 35–36 Buy-sell agreements, 496 Caterer & Hotelkeeper (magazine), 231 C&C Services, 361 C Celebrity chefs, 55–58, 70, 143 Census tracts, 96, 97 Caesars Palace, 302 Census Tracts for Standard Metropolitan Statistical Cafes,´ 6, 36. See also Coffeehouses/coffee shops Areas, 96 Cafe´ Ba-Ba-Reeba (Chicago, Ill.), 70, 412 Census tract surveys, 69 Cafe´ Boulud (New York, N.Y. and Palm Beach, Center bars, 203 Fla.), 112 Centers for Disease Control, 337 Caine, Michael, 47 Centralization, 58, 516 California Cafe (Schaumburg, Illinois), 116, 152, Centralized home delivery restaurants, 58–59 329 Chafing dish, 516 California menu, 133, 516 Chain restaurants, 12, 25–26 California Pizza Kitchen, 136, 477 burgers at, 143 Calorie count requirements, 123 clustering of, 431 Cambridge Investments, 398 defined, 516 Campanile (Los Angeles, Calif.), 70 Campbell, Naomi, 70 healthier food in, 121 Canned fruits, 191–192 job descriptions at, 319 Canned vegetables, 191–192 kitchen equipment in, 116, 169 Cantina Latina (Sarasota, Fla.), 66, 104, 104, locations of, 100–101 140–141 product testing by, 434 Cantonese food, 46 seating in, 87 Capability, of chefs/cooks, 116, 516 training processes for, 316 Capital, 449–450, 516, 527 Challenges, 5, 13–15 Captain D’s, 43 Champagne, 213–215, 218 Carberry, Matthew, 36 Changing menus, 156 Carberry’s, 36 Chapeau, Dominique, 18–19 Cardoz, Floyd, 73 Charlie Trotter’s (Chicago, Ill.), 50 Careme,ˆ Antoine, 258 table setting at, 381 Car hops,10 tasting menu at, 134, 135, 135 Carl’s Jr., 6, 28, 101 wine selection, 218 Carrabba’s Italian Grill, 38 CHART (Council of Hotel and Restaurant Car travel, 12 Trainers), 355 Cash flow, 500 Chart House restaurants, 79, 441–442 Cash flow budgeting, 460, 461 Chattel mortgages, 475 Cash flow position, 516 Checks, guest, 250–251 Casual restaurants, 37–38 Checklists, 233, 282, 512 defined, 516 Cheeseburger in Paradise, 38 productivity of, 85 The Cheesecake Factory, 123 Index ■ 533 Cheese melters, 167, 516 and equal employment opportunity, 334 Chefs, 328–329 and people with physical/mental limitations, capability of, 116 336–337 famous, 258–259 and recruitment, 326 and food production, 264 and workers with AIDS, 337 and food purchasing, 181 CKE Restaurants, Inc., 28 and open kitchens, 151, 152 Clarified/clarifying (wine making), 213, 516 role of, in developing menu, 115 Cleaning, 169, 275, 282 role of, in operations, 233 Clinkerdagger (Spokane, Wash.), 91 ChefEx, 393 Clostridium perfingens, 270–272, 275 Chef-owned restaurants, 51–54, 516 Club steaks, 41 Chef’s tasting menus, 133–135 Clustering, of restaurants, 431 ChefTec, 238, 392, 393, 397, 398, 398 CM, see Contribution margin ChefTec Plus, 392, 398 Cocktails, 206–207 Chemical contaminants, 275 Coco’s, 80 Chemical sanitation, 274 Code of ethics/conduct, 92 Chez Panisse (Berkeley, Calif.), 56, 139, 262 Coercive power, 293 Chicago, Illinois, 59 Coffee, 6, 192 Child, Julia, 55, 259 Coffeehouses/coffee shops, 50–51 Child care leave, 506–507 Internet access at, 412 Child labor laws, 507–508 menus at, 133, 142 Child’s Restaurants, 75 origins of, 255 Chili’s, 27, 35 patrons of, 69 China Bistro, 47 seating in, 86 Chinese influences, 255, 259 Cognac, 208 Chinese restaurants, 46–47, 76–77 Cohn, David, 491 Chinois (Las Vegas, Nev.), 70 Cohn, Leslie, 491 Chipotle Mexican Grill, 37, 122 Coles, Samuel, 7 Choice meat, 187 Coles Ordinary (Boston, Mass.), 7 Cholera, 272 Collaboration, 306, 516 Chuck E. Cheese’s Pizza Parlors, 69 Collateral (security), 474–475, 516 Cini, John C., 147, 148 Colonial America, 6 Cini Little, 147 Color, 105, 106 City Restaurant (La Brea, Calif.), 53 Columbia Restaurant (Tampa, Fla.), 27, 67, 206 City Zen (Washington, D.C.), 83 Co-makers (loans), 475 Ciudad (Los Angeles, Calif.), 54