Morning Agenda

Total Page:16

File Type:pdf, Size:1020Kb

Morning Agenda MORNING AGENDA 8:30 – 9:00 a.m. CHECK-IN AND CONTINENTAL BREAKFAST 9:00 – 9:10 a.m. Welcome & Opening Remarks Hedra Saparno, CPA, CMA Senior Manager Baker Tilly Ottawa LLP 9:10 – 10:20 a.m. Working in a Cyber World Erin Carter, CPA, CA · Considerations for remote workers Tax Manager · Payroll issues Baker Tilly Ottawa LLP · Employed vs self employed Jordan Malone, CPA, CA · Paperless and paperwork Principal · Cyber assets – A&A Issues Baker Tilly Ottawa LLP · Where is your head office David Contant Lawyer Nelligan O’Brien Payne LLP 10:20 – 10:40 a.m. COFFEE BREAK AND NETWORKING 10:40 – 11:10 a.m. Economic Update James Kinkaid · 2020 and long-term return expectations VP & Portfolio Manager RBC Dominion Securities 11:10 - 11:50 a.m. Corporate and Charity Law Update Kim Cunnington-Taylor Lawyer 11:50 –12:45 p.m. LUNCH AND NETWORKING AFTERNOON AGENDA 12:45 – 1:05 p.m. Tax update Diana Cameron · Quebec registrations Senior Manager · T4As and HST Baker Tilly Ottawa LLP · Home offices – where do you live and where are supplies made 1:05 – 1:30 p.m. How Retirement and Pension Program Michael Wood Delivery is Changing Group Saving and Pension · Design, flexibility, technology Consultant · Not-for-Profit organization adoption RBC Royal Bank 1:30 – 2:15 p.m. Debunking the liability myths of non-profits Kim Cunnington-Taylor · Insurance Lawyer · Risk management · Director's liability 2:15 – 2:30 p.m. COFFEE AND NETWORKING 2:30 – 3:00 p.m. Payment Modernization Stephen Miller Senior Director Cash Management RBC Royal Bank 3:00 – 4:00 p.m. Fraud Issues Jeff Rowsell · Cyber fraud Manager · Fraud Controls and Prevention Baker Tilly Ottawa LLP · Data Analytics · What to do when it happens Benoit Groulx Partner Baker Tilly Ottawa LLP David Contant Nelligan O’Brien Payne LLP 4:00 – 4:15 p.m. Q&A – Panel on Fraud Issues 4:15 p.m. Closing Remarks Hedra Saparno, CPA, CMA Senior Manager Baker Tilly Ottawa LLP Tax Issues for NFPs • Employed vs. Self-employed • Payroll Issues - Remote Work Arrangements • When to Issue a T4A Erin Carter, CPA, CA Manager Baker Tilly Ottawa LLP Tel: 613-768-8844 Email: [email protected] EmployeeMain Title vs.of yourContractor Topic • Need to determine if a worker is a self-employed contractor or an employee • Impacts deductions required • Onus on employer to assess relationship, deduct and remit accordingly • Punitive to employer if incorrect assessment made • Factors to consider? Main TitleControl of your Topic Ability, authority, or right of a payer to exercise control over a worker concerning the manner in which the work is done and what work will be done Employee relationships • Payor controls how and when the work is done • Payor controls the results of the work and method used to do the work • Worker would need to obtain permission before working for other payors Self-employed relationships • Worker controls when and how the work is performed • Worker performs work independently • Worker can work for multiple payors at once, can accept or refuse more work from the payor Tools and Equipment Consider who owns and provides tools and equipment to accomplish the work Employee relationships • Payor supplies most of the tools to perform the work • Payor is responsible for the repair, maintenance, and insurance costs • Worker supplies the tools and payer reimburses the worker Self employed relationships • Worker provides most of the tools to perform the work • Worker is responsible for the repair, maintenance, and insurance costs • Worker supplies their own workspace Financial Risk Consider the degree of financial risk taken by the worker. Consider if there are any fixed ongoing costs incurred by the worker or any expenses that are not reimbursed Employee relationships • Worker is generally not responsible for operating expenses • Payor controls amount and method of payment • Working relationship is continuous Self employed relationships • Worker is hired for a specific job, rather than an ongoing relationship • Worker is financially liable if they do not fulfill obligations of the contract • Worker advertises and markets their services Opportunity for Profit Consider whether the worker can realize a profit or incur a loss, as this indicates that a worker controls the business aspects of services rendered and that a business relationship likely exists. Employee relationships • Worker is not normally in a position to realize a business profit or loss • Worker is entitled to benefit plans (RPP, health, dental etc.) Self employed relationships • Worker can hire a substitute for themselves, worker pays substitute • Worker is compensated by a flat fee, incurs expenses to perform services Work-space-in-the-home Conditions to deduct expenses: • The work space is where you mainly (more than 50% of the time) do your work • The work space is where you mainly (more than 50% of the time) do your work. • The work space is used on a regular and continuous basis for meeting clients, customers, or other people in the course of your employment duties Work-space-in-the-home Can deduct part of the cost that relates to the work space such as: • Electricity • Heat • Maintenance • Property taxes • Home insurance Cannot deduct: • Mortgage interest Work-space-in-the-home • Deduction based on a “reasonable basis” ex: % of square feet occupied by work space compared to that of entire home. • Cannot use work space expenses to create or increase a loss from employment • Requires Form T2200, Declaration of Conditions of Employment that has been completed and signed by employer. When to Issue a T4A • You are a payer that is paying any of the following types of income: • Self-employed commissions • Fees or other amounts for services • Pension or superannuation • Others AND one of the following applies to the payment: • The total of all payments in the calendar year was more than $500 • You deducted tax from any payment Payroll – Province of Withholding Determine employee’s province of employment to withhold the proper deductions. Employee reports to establishment in person – province of employment is the one in which the establishment is located. "establishment of the employer" is any place or premises in Canada that is owned, leased or rented by you and where one or more employees report to work or from which one or more employees are paid Payroll – Province of Withholding • Head office is in Ontario, but employee reports to place of business in Manitoba • Employee lives in Quebec, but is required to report to place of business in Ontario Payroll – Province of Withholding • Employee works from home in Alberta, occasionally reports to place of business in Alberta, is paid from head office in Ontario • Employee works from home in Alberta, occasionally reports to place of business in Alberta, is paid from head office in Ontario • Employee lives in Ontario, does not report to any physical location, is paid from the head office in Quebec Questions Information is current to November 1, 2019. The information contained in this presentation is of a general nature and is not intended to address the circumstances of any particular individual or entity. Although we endeavor to provide accurate and timely information, there can be no guarantee that such information is accurate as of the date it is received or that it will continue to be accurate in the future. No one should act upon such information without appropriate professional advice after a thorough examination of the particular situation. Paperless • How to implement a paperless process • CRA requirements • Intangible capital assets Jordan Malone, CPA, CA Principal Baker Tilly Ottawa LLP Tel: 613-768-7603 Email: [email protected] 4 simple steps to going paperless • Step 1 – Change one paper based process 4 simple steps to going paperless • Step 2 – Software selection Step 2 considerations CRA Requirements • “Records kept outside of Canada and accessed electronically from Canada are not considered to be records kept in Canada” Step 2 considerations CRA will not give permission to keep records outside of Canada to: • registered charities • registered Canadian amateur athletic associations • Canadian municipalities • public bodies performing a function of government • housing corporations exempt from tax CRA requirements CRA may accept copies if: • the CRA is satisfied that the copies of the records are true copies • they are made available to CRA officials in Canada in an electronic format readable by CRA software • they show enough details to support the returns filed with the CRA 4 simple steps to going paperless • Step 3 – Organizational change 4 simple steps to going paperless • Step 4 – Start over until all processes are paperless Intangible assets • Considerations for intangible capital asset vs expense – Software – Website development Questions Information is current to November 1, 2019. The information contained in this presentation is of a general nature and is not intended to address the circumstances of any particular individual or entity. Although we endeavor to provide accurate and timely information, there can be no guarantee that such information is accurate as of the date it is received or that it will continue to be accurate in the future. No one should act upon such information without appropriate professional advice after a thorough examination of the particular situation. Legal Issues- Working in a Cyber World • Nature of working relationship • Working from home • Confidentiality David Contant Lawyer & Certified Specialist in Civil Litigation Nelligan O’Brien Payne LLP Tel: 613-231-8354 Email: [email protected] Working in a Cyber World Governing Law • Where does the employee conduct their work? • Is there a forum selection clause? • What is the nature of the claim (i.e. breach of contract versus tort)? Working in a Cyber World Contractor or Employee? • Employee, contractor, or dependant contractor? • A dependant contractor is a contractor economically dependant upon its principal • Keenan (c.o.b.
Recommended publications
  • Voice Phishing Attacks
    International Research Journal of Engineering and Technology (IRJET) e-ISSN: 2395-0056 Volume: 07 Issue: 07 | July 2020 www.irjet.net p-ISSN: 2395-0072 Voice Phishing Attacks Ujjwal Saini Student BSC HONS (Computer Science) Hansraj College Delhi University --------------------------------------------------------------------------***------------------------------------------------------------------ Abstract - Voice Phishing also known as vishing is a type of criminal fraud in which a fraudster or a bad guy use some social engineering techniques to steal the personal and sensitive information of a person over telephone lines. This research paper gives a brief information about the term voice phishing what exactly it is, describes the modus operandi that is used by these fraudsters nowadays. This paper also includes some case studies or some examples that are common in present times that based on survey. This paper also brief you the protective measures that a user can take to safeguard his/her personal information 1. INTRODUCTION Voice Phishing/Vishing is a technique in which a scammer or an attacker uses fraudulent calls and trick the user to give their personal information. Basically vishing is new name to an older scam i.e. telephone frauds which includes some new techniques to steal information from a user. Vishing is similar to fishing in which a fisher catch fishes in their trap similarly in vishing attacker catch user to give their personal information. Vishing frequently involves a criminal pretending to represent a trusted institution,
    [Show full text]
  • Towards Mitigating Unwanted Calls in Voice Over IP
    FACULDADE DE ENGENHARIA DA UNIVERSIDADE DO PORTO Towards Mitigating Unwanted Calls in Voice Over IP Muhammad Ajmal Azad Programa Doutoral em Engenharia Electrotécnica e de Computadores Supervisor: Ricardo Santos Morla June 2016 c Muhammad Ajmal Azad, 2016 Towards Mitigating Unwanted Calls in Voice Over IP Muhammad Ajmal Azad Programa Doutoral em Engenharia Electrotécnica e de Computadores June 2016 I Dedicate This Thesis To My Parents and Wife For their endless love, support and encouragement. i Acknowledgments First and foremost, I would like to express my special gratitude and thanks to my advisor, Professor Dr. Ricardo Santos Morla for his continuous support, supervision and time. His suggestions, advice and criticism on my work have helped me a lot from finding a problem, design a solution and analyzing the solution. I am forever grateful to Dr. Morla for mentoring and helping me throughout the course of my doctoral research.. I would like to thanks my friends Dr. Arif Ur Rahman and Dr. Farhan Riaz for helping in understanding various aspects of research at the start of my Ph.D, Asif Mohammad for helping me in coding with Java, and Bilal Hussain for constructive debate other than academic research and continuous encouragements in the last three years. Of course acknowledgments are incomplete without thanking my parents, family members and loved ones. I am very thankful to my parents for spending on my education despite limited resources. They taught me about hard work, make me to study whenever I run away, encourage me to achieve the goals, self-respect and always encourage me for doing what i want.
    [Show full text]
  • Vishing Countermeasures
    Vishing (and “SMiShing”) Countermeasures Fraud Investigation & Education FIS www.fisglobal.com Vishing Countermeasures Vishing…What is it? Vishing also called (Voice Phishing) is the voice counterpart to the phishing scheme. Instead of being directed by an email to a website, the user is asked to make a telephone call. The call triggers a voice response system that asks for the user’s personal identifiable information to include: Plastic card number, Expiration date, CVV2/CVC2, and/or PIN number. To date, there have been two methods of this technique that have been identified. The first method is via “Email blast”. The email blast has the exact same concept of phishing email that includes false statements intended to create the impression that there is an immediate threat or risk to the financial account of the person who receives the email. Instead of Weblink, there is a number provided that instructs the person to call and provide their personal identifiable information. Example of a vishing email: 800.282.7629 [email protected] 2 © 2010 FIS. and its subsidiaries. Vishing Countermeasures The second method has been identified as “Cold‐Call Vishing”. With this method, the fraudsters use both a war dialer program with a VoIP (Voice over Internet Protocol) technology to cover a specific area code(s). The war dialer is a program that relentlessly dials a large set of phone numbers (cell or landlines) in hopes of finding anything interesting such as voice mail boxes, private branch exchanges (PBX) or even computer modems (dial‐up). VoIP is a technology that allows anyone to make a call using a broadband internet connection instead of a regular phone line.
    [Show full text]
  • Phishing and Vishing Care Provider Bulletin May 2017
    Developmental Disabilities Administration Phishing and Vishing Care Provider Bulletin May 2017 What is Phishing and Vishing? • Phishing is the use of fake emails and copy-cat websites to trick you into giving valuable personal information such as account numbers for banking, your social security number, or the login IDs and passwords you use when accessing online accounts. The people who collect this information then use it to steal your money or your identity or both. • Vishing (voice phishing) is a method used by identity thieves and cybercriminals to obtain your personal information with the use of voice over IP (VoIP) telephones. Did you Know? The Department of Commerce is warning consumers with a disability to be on guard against scams. Unfortunately, scammers target people whom they think may be vulnerable to try and take advantage of them. Common scams reported by Who is at Increased Risk? consumers with a disability • Individuals without computer skills include fraudsters claiming: • Individuals who are not internet savvy • To represent a government authority or well-known • Individuals who are more trusting of people they don’t know business • That they are looking for a Examples of Phishing and Vishing Scams relationship • Emails stating that there was an unauthorized transaction on your account. To • That the target has won a ensure that your account is not compromised, they ask you to click a link below lottery or competition and confirm your identity. • Emails stating that during regular verification of accounts, your information couldn’t be verified. They ask you to click on a link to update and verify your information.
    [Show full text]
  • Report Scammer Phone Number Malaysia
    Report Scammer Phone Number Malaysia Tiebold jangle his earnings scaled comparatively or antiphrastically after Georg gradating and pool reproachfully, accumulatesfortunate and her Alcibiadean. swingometer. Sandro Declassified often cosing and doucely dim Augustus when unweary prune some Angelico sentimentalists ball vivaciously so collectedly! and Trends and memorable information when we fall for services matters to responding to prove you know what you call, please include your phone number and substantiate the international It is a personal favourite of mine. To start listening, go to the bank directly and check with them. Lastly, you should notify your customers ASAP. Malware is any kind of unwanted software that is installed without your adequate consent. Fearing the consequences, refugees are not legally recognized, strategy and consumer insight. The guy asked is it was me and I confirmed and he put the phone down straight away. Contact the organisation directly through the publicly listed information available on their corporate website to confirm the authenticity of an ad before supplying any information. Never give out personal data like passwords or credit card numbers to individuals on online platforms like Whatsapp or Facebook Messenger. The costs of suing can start to pile up pretty fast because you will likely have to retain a lawyer and you are going to have to pay court and advocacy fees. You are about to close this Web Part. Instruct you to return their call at a different phone number than the one shown by the Caller ID. GA and GTM are loaded. The real VISA told me that they will never ask for anything on the card as they already know the information since they issued the card! You are about to permanently delete this Web Part.
    [Show full text]
  • What Is Phishing Executive Summary Phishing, a Form of Cyberattack Based on Social Engineering, Is the Top Security Risk for Organizations Today
    EDUCATION GUIDE What Is Phishing Executive Summary Phishing, a form of cyberattack based on social engineering, is the top security risk for organizations today. Phishing techniques range from mass email blasts and text messages to targeted attacks against individuals with highly valuable information. Counterfeit websites play a prominent role in phishing exploits, imitating trusted websites and companies to instill confidence in potential victims. Executives see phishing as the Organizations can defend against phishing attacks with email security solutions number one cybersecurity threat and web address filtering. However, the most effective countermeasure is a trained to their organizations.1 and diligent employee. Many companies are investing in cybersecurity awareness and training programs that offer practical ways to spot phishing attacks and best practices to safeguard electronic communications. What Is Phishing? Most Valuable Information Phishing is a form of social engineering in which an attacker masquerades as a to Cyberattackers trustworthy entity and tries to persuade, scare, or threaten the recipient to take a specific 1. Customer information action or reveal personal information that leads to a security compromise. Phishing 2. Financial information attacks use email, text messages, social media posts, voice communications, and other 3. Strategic plans media. Often, they contain links to counterfeit websites designed to trick them into 4. Board member information revealing sensitive information such as usernames, passwords, account numbers, and 5. Customer passwords credit card details. 6. R&D information 7. M&A information More than a decade after its first appearance, phishing remains the most common type of 8. Intellectual property (IP) cyberattack. In a recent survey, 96% of organizations say that email phishing scams pose 9.
    [Show full text]
  • Phoneypot: Data-Driven Understanding of Telephony Threats
    Phoneypot: Data-driven Understanding of Telephony Threats Payas Gupta Bharat Srinivasan Vijay Balasubramaniyan Mustaque Ahamad New York University Georgia Institute of Technology Pindrop Security Georgia Institute of Technology Abu Dhabi [email protected] [email protected] New York University Abu Dhabi [email protected] [email protected] Abstract—Cyber criminals are increasingly using robocalling, the telephony channel can be attributed to the availability of voice phishing and caller ID spoofing to craft attacks that are IP telephony (Voice over Internet Protocol). Such calls can being used to scam unsuspecting users who have traditionally be made at no or low cost at scale in an automated fashion trusted the telephone. It is necessary to better understand similar to email spam, and criminals are already exploiting telephony threats to effectively combat them. Although there the telephony channel to craft attacks such as voice phishing exist crowd sourced complaint datasets about telephony abuse, (vishing). Unfortunately, attacks that utilize the telephone as a such complaints are often filed after a user receives multiple calls over a period of time, and sometimes they lack important resource are more successful because people in the past have information. We believe honeypot technologies can be used to trusted the telephony channel. In fact, telephony has reportedly augment telephony abuse intelligence and improve its quality. become the weak link even for web security because cyber However, a telephony honeypot presents several new challenges criminals have used social engineering over the phone to reset that do not arise in other traditional honeypot settings. We online banking credentials to steal money [48].
    [Show full text]
  • Types of Fraud
    Types of Fraud Phishing A form of identity theft in which a scammer uses an authentic-looking e-mail to trick recipients into giving out sensitive personal information, such as a credit card numbers, bank account numbers, Social Security numbers or other sensitive personal information. Vishing Voice phishing is the criminal practice of using social engineering over the telephone system, most often using features facilitated by Voice over IP (VoIP), to gain access to private personal and financial information from the public for the purpose of financial reward. The term is a combination of "voice" and phishing. Voice phishing exploits the public's trust in landline telephone services, which have traditionally terminated in physical locations known to the telephone company, and associated with a bill-payer. The victim is often unaware that VoIP makes formerly difficult-to-abuse tools/features of caller ID spoofing, complex automated systems (IVR), low cost, and anonymity for the bill-payer widely available. Voice phishing is typically used to steal credit card numbers or other information used in identity theft schemes from individuals. SMiShing In computing, SMS phishing or smishing is a form of criminal activity using social engineering techniques. Phishing is the act of attempting to acquire personal information such as passwords and credit card details by masquerading as a trustworthy entity in an electronic communication. SMS (Short Message Service) is the technology used for text messages on cell phones. SMS phishing uses cell phone text messages to deliver the bait to induce people to divulge their personal information. The hook (the method used to actually capture people's information) in the text message may be a website URL, but it has become more common to see a telephone number that connects to an automated voice response system.
    [Show full text]
  • MIMS Capstone Project Sounds Phishy Protecting Consumers Against Phone Phishing
    MIMS Capstone Project Sounds Phishy Protecting Consumers Against Phone Phishing Michelle Chen & Ashish Sur Advisor: Steve Weber May 2019 Table of Contents Acknowledgements 3 Problem Overview 4 Project Goals 5 Background Research 6 Phone Scams, Fraud, and Social Engineering 6 Current Landscape of Anti-Phone Phishing Solutions 7 User Research 9 Qualitative Interviews 9 People 9 Goals 9 Findings 9 Consumer Phone Behaviors Survey 13 People 13 Goals 13 Findings 13 Design Process 16 Imposter Phone Scam Journey 16 Privacy Concerns 17 Concerns from User Research 17 Legal Regulation in Call Interception 17 Data Processing and Storage 18 Design Workflows 20 Onboarding 20 Scam Detection User Flow 22 Freeline App Screens 24 Natural Language Processing Model 25 Background Research 25 Authority and Social Power 25 Data Collection Strategy and Issues 26 1 NLP Model and Evaluation 28 Engineering 30 Architecture Diagram 32 Android Call Capturing 32 Call Transcription - Google Speech to Text 33 Redaction - Named Entity Recognition 33 Conclusion 35 Appendix 38 Appendix A - Qualitative Interview Guide 38 Appendix B - Consumer Phone Behaviors Survey 39 Appendix C - Github Link 43 Appendix D - NER Model 43 2 Acknowledgements We’d like to thank our advisor Steve Weber for being the person who was always there to listen to our problems and troubleshoot our roadblocks. We are grateful to the UC Berkeley Center for Long-term Cybersecurity for sponsoring the grant that enabled us in our project, and Steve Trush for his support in bouncing ideas around with us. Many of the I School faculty graciously advised us throughout the project - Chris Hoofnagle with his deep insights into privacy and wiretapping regulation, David Bamman with his direction in the Applied Natural Language Processing class, and Jenna Burrell with her guidance and feedback in the qualitative interviews.
    [Show full text]
  • 2020 State of the Phish: an In-Depth Look at User Awareness, Vulnerability and Resilience
    ANNUAL REPORT 2020 State of the Phish An in-depth look at user awareness, vulnerability and resilience proofpoint.com 2020 STATE OF THE PHISH | ANNUAL REPORT INTRODUCTION Do you have a good sense of how well users understand cybersecurity terms and best practices? Do you know the top issues infosec teams are dealing with as a result of phishing attacks? How about the ways organizations are fi ghting phishing attacks and the successes (and struggles) they’re experiencing? Our sixth annual State of the Phish report again brings you • The impacts information security professionals are critical, actionable insights into the current state of the phishing experiencing because of phishing attacks and the ways threat. You’ll learn about: they’re trying to combat these threats • How Proofpoint customers are approaching phishing • The end-user awareness and knowledge gaps that could awareness training, and the ways we’re helping them be hurting your cybersecurity defenses measure program success This year’s report includes analysis of data from a variety of sources, including the following: A survey of more than A survey of more than Nearly More than 3,500 600 50M 9M working adults across IT security professionals simulated phishing attacks suspicious emails seven countries across the same seven sent by our customers reported by our (the United States, countries over a 12-month period customers’ end users Australia, France, Germany, Japan, Spain and the United Kingdom) “Phishing” can mean different things to different people, but we use the term in a general sense. In the context of this report, phishing encompasses all socially engineered emails, regardless of the specifi c malicious intent (such as directing users to dangerous websites, distributing malware, collecting credentials, and so on).
    [Show full text]
  • April 13, 2021 TLP: WHITE Report: 2021041313000
    Health Sector Cybersecurity Coordination Center (HC3) Analyst Note April 13, 2021 TLP: WHITE Report: 2021041313000 Vishing and Phishing Campaigns Targeting the HPH Sector Executive Summary In late March 2021, security researchers revealed details of a malicious campaign targeting the healthcare and public health (HPH) sector by leveraging call centers to distribute malware to its targets. Numerous campaigns in the past year have successfully leveraged voice-changing software, Voice over IP (VoIP) software, caller ID spoofing, and social engineering techniques to obtain sensitive information or install malware on targeted systems. HC3 assesses that these trends will continue due to previous successful exploitation. Report HC3 has observed numerous phishing and vishing campaigns in the last year, with an uptick of recent activity targeting the HPH sector. Voice phishing, also known as vishing, is the practice of eliciting information or attempting to influence action via the telephone. Threat actors often leverage VoIP services to conduct social engineering attacks. These attacks enable hackers to appear to be originating from a trusted telephone number by spoofing the caller ID. Attackers may even leverage voice-changing software to further convince victims and obscure their identity. The objectives of these attacks are to obtain sensitive information or distribute malware. Some relevant threat activity observed by the HC3 over the past year includes the following: • In April 2021, the Molerats cyberespionage group was discovered using voice-changing software to pose as women when social engineering its targets to install malware. This group is also believed to hack VoIP systems which could allow them to appear to be coming from a trusted phone number.
    [Show full text]
  • Communications in Crisis Hospitals Are Battling Malicious Robocalls, Voice Spam & Vishing
    MUTARE NEWS SPECIAL REPORT Online Article https://www.mutare.com/healthcare-communications-in-crisis/ Healthcare: Communications in Crisis Hospitals are battling malicious robocalls, voice spam & vishing https://www.mutare.com/healthcare-communications-in-crisis/ Healthcare: Communications in Crisis Hospitals are battling malicious robocalls, voice spam & vishing Healthcare Organizations are Uniquely Vulnerable According to a Federal Communications Commission (FCC) report filed by the Table of Contents American Hospital Association (AHA), what makes robocalls to hospitals uniquely damaging “is the impact they can have on the public health and safety 3 Introduction of patients and the community.” Hospitals can fall victim to a variety of 4 The Unique Vulnerability of Healthcare Organizations unlawful calling schemes, ranging from telephone denial-of-service, TDoS, attacks (often part of an extortion scheme where the perpetrator hijacks 5 Is TRACED Act the Solution? critical lines with a flood of simultaneous calls until their demands are met) to 6 Best Practices Defined targeted social engineering vishing schemes (where the perpetrator uses The Do No Harm Solution to Robocall Eradication available information about an employee and, through impersonation, tricks 7 them into divulging protected information) to general disruptive robocall 8 Particularly Concerning for Healthcare campaigns. 9 Terms & Definitions SPECIAL REPORT Healthcare: Communications is Crisis Introduction Every month, billions of robocalls are placed to American consumers, a substantial portion of which are unlawful. While voice spam and robocalls are an all-too familiar irritation for anyone with a phone, they are also exacting a significant financial toll on business in the form of lost productivity, reduced network performance and cybersecurity breaches.
    [Show full text]