ISSN 2399-4797 inTouch News for Hearing recipients & Hearing Link beneficiaries

ISSUE 15

“I’ll never be able to thank Hearing Link and Hearing Dogs enough for what they have done for me and my family.” Read Steve’s story on page 4

GET INVOLVED AT: www.hearingdogs.org.uk and www.hearinglink.org In this issue... Features

Page 8: Ask the Page 10: Molly’s Panel — Hearing making a Ask the Link volunteers difference — Panel answer your Read this lovable questions about Sound Support hearing loss. ’s story. Articles

Page 3: The Grange — Restaurant & Gift Page 13: Online portal — New resource for Shop opens for business hearing dog clients Page 4: Our deafened journey — Steve Beal Page 15: Supporting Others — Hearing Link talks about hearing loss and family volunteers set up new support group Page 6: Subwoofers — Music festival is a hit! Page 16: Partnership — We meet John and find out how Theo changed his life Page 7: LinkUps — Pilot sessions taking place for Hearing Link groups Page 20: Tributes — To special people and dogs

Get in touch Welcome... We want your feedback! Please share your comments e’re delighted to share and receiving support from Hearing with lorna.armstrong@ with you the latest edition Link has had on him and his family. of inTouch — full of hearinglink.org W We introduce our Ask the Panel news and information for Hearing feature (page 8) where Hearing Link Alternatively, please write Dogs recipients and Hearing Link volunteers answer your questions to: inTouch, Hearing Dogs beneficiaries. for Deaf People, Wycombe on hearing loss. Since our last issue, you will Road, Saunderton, Princes We meet Molly, a Sound Support notice there’s been a little bit Risborough, HP27 9NS Dog (page 10), and find out how of a refresh to mark a new she is having a positive effect on the inTouch is era as we merge publications lives of April and Mike Murphy. accessible in with Hearing Link Matters, the BSL via the links at: www. magazine previously published by There’s good news for hearing dog hearingdogs.org.uk/in-touch Hearing Link. clients with a new ‘Pawtal’ (page 13) set to launch soon, giving easy If you no longer wish to receive We hope you agree that our new access to information and resources. a postal copy of inTouch, please format shows off the wonderful email dataprotectionofficer@ We hear about a group of Hearing hearingdogs.org.uk to update work our charity is carrying out your preferences. through our Hearing Dogs and Link volunteers from Northern Hearing Link activities. Ireland (page 15) who are reaching out to individuals with their new We would love to know your views support group. about the content, so please send your feedback to lorna.armstrong@ And we meet John and Theo hearinglink.org who feature in the Hearing Dogs Summer Appeal — see page 16. In this packed issue, we meet Steve Beal (page 4) who talks about the Enjoy! The next issue of inTouch 02 impact which having a hearing dog will be published in December. The Grange opens for business Opening its doors on 24 May, launch week for The Grange Restaurant & Gift Shop has been smooth and successful.

Relaxed: Unique: Friendly Designed staff and with hearing volunteers loss in mind

Colourful: Freshly prepared cuisine

ur new and unique Now, not only can visitors enjoy venue at Hearing Dogs a nourishing meal with us or Oheadquarters, nestled buy an original gift from our gift in the beautiful Chiltern Hills, shop, but The Grange gives us offers a deaf-friendly restaurant a fantastic opportunity to raise open to local residents and awareness about hearing loss visitors from further afield. and deafness, as well as the life- changing work of our charity. The atmosphere is relaxed and welcoming, designed with Every penny of profit from The Hearing Hub service hearing loss in mind, meaning Grange Restaurant & Gift Shop that guests will enjoy a positive supports our work, helping Visitors to The Grange will soon be experience in this elegant setting people to embrace life whatever able to explore how to manage their whatever their level of hearing. their level of hearing. hearing through a new Hearing Link The menus boast colourful and Come and join us! service (pictured above). In our quiet and supportive area, trained volunteers fresh cuisine of freshly prepared, For further information on will offer advice on products and wholesome and delicious meals, opening times and menus, technology, and find the right product snacks and drinks. please visit our website at: www. or service to suit your hearing needs. thegrangesaunderton.org.uk The Grange welcomes all, You can make an appointment including families with children, The Grange Restaurant & Gift through Hearing Dogs Reception at and dogs inside the restaurant, Shop, Haw Lane, Saunderton, The Grange, or by emailing helpdesk@ 03 with ample seating outside too. Princes Risborough, HP27 9NS. hearinglink.org Our deafened journey

Volunteer and beneficiary Steve Beal shares his hearing loss journey and how a hearing dog and Hearing Link changed his life and his family’s.

y hearing journey started One of the first things I learned was In 2008, after approximately 18 when I was about 11 years that I was not alone. months, I was offered a hearing dog old. called Yogi. He completely changed M There were other people with my life. Unfortunately, I contracted very bad the same problems, and Chris infections in my middle ear which was able to speak with partners Yogi was a rescue dog and one of led to radical mastoid surgery. By the experiencing what she was going a litter of five that were found in a time I was 16, I’d had 15 operations through. I also started to get my dustbin at five weeks old. He came which left me deafened. confidence back. to me as a fully accredited hearing dog and I can honestly say it was My wife Chris and I met when love at first sight (sorry Chris)! we were 17 years old. I was an “The support Chris and apprentice carpenter, but due to ear Chris and I soon became Hearing problems I had plenty of time off I both received, during Dogs volunteers and so far we have sick. and after the course, delivered over 100 talks on behalf of the Charity. Eventually we got married and had was so beneficial.” two children, who grew up learning Yogi rescued me because he can how to cope and live with a deaf go everywhere with me. He helped me to gain even more confidence father. The deafened volunteers who and attend our church and meetings ran the programme showed full I lost several jobs because of ill again. Chris and I have also flown empathy and understanding. health, caused by my hearing loss to Scotland with him to do some We were so impressed that we and Ménière’s disease. voluntary work for Hearing Link. both then became volunteers for Chris was very supportive and often Hearing Link. When Yogi came into our lives he took me to hospital when I was very totally changed life for Chris too. We have undertaken many volunteer sick and dizzy, which meant I needed He enabled her to go out and do roles, travelled all over the country urgent medical attention. what she wanted to do, safe in the for Hearing Link and still continue to knowledge that Yogi was there. It was while attending one of these do so. hospital appointments with a Speech My family noticed such a difference At the end of the Hearing Link week I Therapist that she suggested I attend in me and have put it all down to set myself three goals — one of these the Link Centre for Deafened People the support of Chris and my special was to apply for a hearing dog. It was (now called Hearing Link). friend Yogi. while we were attending our local Chris and I both attended its Ear, Nose and Throat Department for Yogi has now retired and I have a Intensive Rehabilitation Programme my monthly ear cleaning that Chris lovely black Labrador called Jemma. in June 2006 for six days. picked up a leaflet about Hearing Yogi can now have a well-earned In that time, we learned new Dogs for Deaf People. rest. ways to live with deafness, gained I’d never had a dog before and it I will never be able to thank Hearing confidence to enable both of us to wasn’t until we attended the Hearing Link, and especially Hearing Dogs, understand how to cope and ways Link course that we first heard about enough for what they have done for to support each other. the Charity. me and my family.

04 Life-long Partnership: Steve with his Hearing Dog Jemma (left) and Yogi, now retired.

For more on Hearing Link’s services, visit www.hearinglink.org/services

To find out more about Hearing Dogs visit www.hearingdogs.org.uk 05 SubWoofers music festival is a hit!

Musical: The Dog and deaf crowd enjoyed a friendly: We great selection of welcomed lots of performances. new visitors.

ore than 3,000 visitors descended on The interpreters and speech-to-text displays making this a Grange in May for our first dog-friendly and uniquely deaf-friendly music festival. deaf-friendly music festival. M Visitors could also enjoy fairground rides and other SubWoofers was organised in collaboration with second attractions, as well as plenty of good food, drink, and year BA Events Management students from Bucks New much more. University in High Wycombe. We also showed a special screening of the Oscar- Not only did the festival take place on one of the nicest winning film The Silent Child, about a profoundly deaf days of the year, but it was a great chance for new little girl. supporters to find out more about our charity. Thank you to everyone who came along on the day, There was a great line-up of fantastic acts and and we look forward to another successful music performances on two stages, supported by BSL festival in 2019.

Rambling rights for assistance dogs Hearing dog recipient Adam Wilson, The short answer to Adam’s work is that an avid walker and rambler, has been under the Equality Act 2010 the wording working hard to encourage The of ‘no dogs’ on the walks is considered Ramblers Association to welcome to be discriminatory towards people assistance dogs on their walks. who require assistance dogs for hearing, guiding or therapy. He and his hearing dog, Baxter, found that they sometimes ran into objections Adam says: “If you do not wish to have from other group members when taking dogs on your walks you must state walks with the Association. ‘Registered Assistance Dogs Only’. When group walks are uploaded to the Ramblers site, there He says: “The Ramblers official policy takes some is an option to indicate if it’s a dog-friendly walk.” finding, but the correct advice on dogs on walks is available on the Ramblers website.” It is entirely at the discretion of individual groups what they do about dogs on walks, but they must allow You can view the policy under Volunteer Zone registered assistance dogs. at www.ramblers.org.uk. Click on Support and Development, then Organising Group Walks and The law is aimed at companies and organisations. It Developing Routes, followed by Walk Leader’s Toolkit, would do no harm if clubs were reminded of the and it is stored under the Frequently Asked Questions. Ramblers official policy on assistance dogs. 06 New-look LinkUp groups

The first pilot sessions of the new LinkUp groups offer participants the chance to manage their hearing better.

Hearing support: Recent LinkUp in Buckinghamshire

wo new LinkUp groups have a good working hearing loop and “It is so wonderful just taken place for hearing dog Speech to Text reporting; which Tapplicants and Hearing Link types everything that is being said on to spend time with beneficiaries. to a large screen. people who understand The sessions in Buckinghamshire This deceptively simple technique how difficult hearing and Yorkshire replace the Self is one of the most effective ways loss can be and I really Management Programmes of reducing isolation, building previously run by Hearing Link. confidence and encouraging new admire the skill in friendships. They still have the same aim of leading discussion and helping participants manage Feedback from all 14 participants at reflection.” their hearing better, improving our first group in Buckinghamshire relationships within the family, and was enthusiastic, positive and will finding out about equipment and help develop future groups. Hearing technology to make everyday life a Link is aiming to run one a month To find out more about little bit easier. over the next year. LinkUps or to register, visit hearinglink.org/ LinkUps continue Hearing Link’s One participant said: “I think, services/linkups tried and tested method of creating everyone appreciated the Alternatively, contact. the an environment where people feel opportunity to identify their own Hearing Link Helpdesk secure enough to open up to others particular needs and the effort that by emailing helpdesk@ in a group, so they can learn from went into addressing those.” each other. hearinglink.org The next LinkUp group takes

Participants also benefit from place from 27—29 July in communication support, including Buckinghamshire. 07 Ask the Panel

Would you like to Dear Panel, ask our Helpdesk a My mum has recently been diagnosed with hearing loss after struggling to hear properly in recent years. question? She only sought help after finding that she was missing more and more parts of her conversations at home with my dad, which caused a lot of frustrations and difficulties for Get in touch today, them both. email: helpdesk@ She also struggled to keep in contact with me and my brother over the phone, as we live in different counties, and has found socialising and playing bowls with friends to be challenging. hearinglink.org Since her diagnosis, we have found that she has lost even more confidence and her vibrant personality. A once independent and outgoing woman now finds going to the shops, bank or the theatre increasingly frustrating and less enjoyable. At home she is having difficulties hearing the doorbell, speaking on the telephone or enjoying her favourite soaps on television. Are there any types of equipment that could help her to live independently again and feel part of our family? There is so much out there, but we don’t know where to start. We would really love to have our laughing, smiling mum back… we hope you can help! Catriona, Devon.

Jack Jack is a retired academic Ann Ann has a moderate/severe and has been severely deaf hearing loss and tinnitus, Sandover since his 50s. Thallon which began in her 30s.

Dear Catriona, to boost volume or switch Hello Catriona, Your Life’ (available online her hearing aid to the or by contacting our I would suggest that your As your mum (and T-setting for undistorted Helpdesk for a hard copy). mother’s first step is to your whole family) is sound. It gives a really helpful get suitable hearing aids – experiencing, hearing overview of the hearing either through the NHS or For social situations she loss affects you at an loss journey. a private audiologist. might consider a personal emotional, as well as a listener to pick up a practical level. I’d also very much Modern hearing aids deal particular person’s voice. recommend that with the complexities of Just getting used to using your mum uses our hearing loss and don’t just Meanwhile, you and your hearing aids is only a part Community Support boost the volume. They family have a job to do. of the way forward. The Volunteer service, so can do a wonderful job. Make sure that you have good news is that there she can be in touch with your mother’s attention is so much your mum If her hearing loss is more someone, face-to-face and that she can see your can do to put her back in pronounced the aids or by email, who also has face (to lipread) before you control and rebuild her may not sort out all her hearing loss. speak to her. confidence. problems and may take They can listen, some getting used to, That brings me to the final Yes, there is suitable empathise with her but they will always help. point — social isolation. doorbell and phone current situation, suggest Hearing aids also make it technology, captioned If there is a hard of hearing communication strategies possible to use a number theatre, lots of subtitled club or lipreading class in for the whole family, as of useful devices at home TV, and so much more! your area, encourage your well as ways to reconnect and out and about. For But you’re right — where mother to join. Meeting with her social circle instance, a ‘loop’ to help to start? How to find out? up with others in the same – and help your mum her hear the TV properly. situation helps a great Have a read of this decide what first steps to 08 For the telephone, she deal. booklet: ‘Communication take. could try using hands free Jack Choices — Your Hearing, Ann James James is a cochlear implant user who will make you feel at ease about your Newell hearing loss.

Hi Catriona, spark). It will take time for your mum Hearing Link runs LinkUp courses, to adjust — allow at least 12 weeks which I highly recommend. This can be a challenging time for for this. your mother due to the changes in The power of peer support cannot her hearing. Local Sensory Support Services be underestimated. Meeting other for your area provide guidance for people with hearing loss to share There’s lots of support available people with hearing loss and carry stories and get advice and tips can which will surely enable her to regain out assessments. They may provide be a breath of fresh air. her spark. equipment such as a flashing Partners and family members are First I would ask for a referral to doorbell, smoke alarm, etc. also welcome to attend, as they audiology for a hearing test. They Be aware, every area in the UK is too are affected by the change that might recommend a hearing aid different in what equipment they hearing loss brings. or two. provide, but the information should Feel free to contact our Helpdesk if Hearing aids are not a cure, but a all be similar and they should be you want more information. tool to allow a person to have an able to signpost you to the relevant improved quality of life (regain their voluntary sectors. James

Review: Personal Awareness Kit By volunteer Philip Le Mare

*****“These items give a clear indication of my hearing loss without having to Useful: Personal Awareness Kit (PAK) say anything, which I find useful.”

recently attended Hearing Link’s new LinkUp group shock I get when a cyclist tries to pass me on such a where I was given this handy Personal Awareness narrow path. Kit (PAK). I I am thinking of attaching the magnet sign onto my Its contents are: Door hanger, ‘Please Speak Clearly’ car windscreen as a way of alerting others. There are magnetic sign, ‘I have a hearing loss’ Tent Card, so many other items in the Communication Card, Lanyard with ‘I have a hearing pack which I’ll be able to get 5 STAR: loss’ card, Hospital inpatient alert card, ‘I have a hearing good use out of. I would Philip loss’ wristband and three types of stickers. give the PAK a 5 star Le Mare rating and would certainly loves his I’ve made good use of the ‘Please Speak Clearly’ PAK recommend it for anyone stickers on my mobile phone case / wallet, as I carry with hearing loss. it with me all the time and I leave it on show when in cafés and restaurants. The PAK is available to buy online from the Hearing At the supermarket checkout or shop counter, it gives Link shop, priced £7.99. a clear indication of my hearing loss without having to say anything. Visit, shop. hearinglink.org for I’ve also used a sticker on my streamer listening device, further details. so when it hangs around my neck, it makes others Delivery charges aware of my without emphasising it to any are additional. significant degree. Terms apply. I often go walking along canal paths which are used frequently by cyclists. When they come up behind me they will now understand why I am not moving out of their way because I hang the door hanger on my 09 backpack. This has helped to alleviate somewhat the Molly’s making a big difference

Mike Murphy shares the positive effect and joy that Molly, a Sound Support Dog, has had on the lives of him and his wife April.

y wife, April, found that she unexpected falls at home, Molly vigil by April’s bedside until I had to wasn’t hearing every sound realised something wasn’t right. She go home. and was relying on me to started to to alert me and each M April was still semi-conscious and inform her. time I’d come running to find that very confused, but seeing those my wife had fallen. At the same time, she was also big, brown eyes so close, she began having memory problems This happened a few times, often to smile. The hospital staff, from which, when combined with her while I was outside in the garden. doctors to domestics, got to know deafness, was creating a lack and love Molly and happily gave us Last June (2017), April fell, hit her of confidence. permission to bring her in on regular forehead against the radiator visits over the days that followed. We decided to apply for a Sound and injured her back. Molly was Support Dog (SSD) to help her out immediately on hand, barking extra The hospital is a huge, modern around the home and to give her loud and alerting me. complex where even staff get lost. confidence. But as soon as Molly got out of the car, she was on a mission. She We were matched with a Cocker “We would definitely be remembered every twist and turn, named Molly in September which stairs to climb and lifts to 2014. lost without Molly!” avoid, using her own in-built ‘sat As an SSD, Molly does not have the nav’! I found April face down on the floor, livery or the registered assistance semi-conscious, with Molly on top of I just followed, as she led us to dog identity book that would grant her, protecting her. ‘Mum’. I’m convinced that Molly’s her legal rights of access under the visits sped up April’s recovery; Equality Act 2010. Why? Because I quickly rang our doctor, who the doctors discharged her unfortunately her strong attraction advised that we go to our local sooner than originally to food rules out visits to shops, hospital’s Accident and Emergency predicted. supermarkets and eating out! Department. Molly insisted on coming too. After these few But Molly excelled in all her other falls, April was duties including sound work around We had a three-hour wait. Having diagnosed with the home and recalls, making her Molly with us was very comforting. dementia and is the perfect SSD. In no time, Molly had quite a now in hospital Within a few months of being collection of admirers. It was a matched with Molly, I could see welcome distraction for us and for that April was already gaining other patients, their families and more confidence, as well as friends. companionship. Some time later, the results of a In addition to her hearing loss, April scan showed that April had a serious also suffers from vertigo, which bleed on her brain and she was affects balance. admitted for observation. When April started to have some Molly followed the trolley and kept

10 Positive impact: Molly with April and Mike Murphy

permanently. Molly continues to I was most worried about what degree of hearing loss and was come with me to visit her. The staff would happen to Molly when my delighted when Hearing Dogs agreed have been great to give permission. wife was admitted to hospital. that I could keep Molly as my own SSD! Suffice to say that we have really We had both bonded so well and I enjoyed having Molly around — she had been keeping up Molly’s training Molly continues to give us both a is much loved. and sound work. happy confidence. April loves Molly’s visits and of course she is great We have always considered her Feeling that my own hearing was not company for me now that I’m living the most precious gift we’ve ever as good as it used to be, I decided to on my own. received. Recent events have made get it tested. us realise just how important she is We would definitely be lost without and we treasure her even more. It turns out I had acquired some Molly.

Sound Support Dog — applicant criteria

What does a Sound Support Dog do? • are willing to work with the Charity to ensure the • alerts you to sounds at home partnership reaches its potential. • restores confidence and independence Please note: Sound Support Dogs have been trained to the • provides companionship and unconditional love same very high level as all hearing dogs, but have not reached • increases well-being the exacting standards set by Assistance Dogs International. • mentored by Hearing Dogs for Deaf People for the They are not supplied with an ADUK identify book and are lifetime of the partnership. not automatically provided with a burgundy jacket. However, Who can apply? under the Equality Act 2010, Sound Support Dogs may be We are inviting applications from adults who: permitted access to public places, and a Sound Support Dog • have moderate, fluctuating or progressive may be ideal if you have a moderate hearing loss. If you have hearing loss profound hearing loss and need assistance in and outside the home, a fully accredited ADI hearing dog may be a better • need awareness to sounds at home but are solution for you. confident enough to go out and about on their own How to apply • would like a canine companion and can offer If you fit the application criteria or know someone who appropriate exercise and stimulation does, contact Client Services on 01844 348111 (for • are either retired, working from home, working NGT/Text relay please use the prefix 18001) or email part-time or able to take a pet to work [email protected] 11 Let’s Hear: Making hearing- friendly communities Volunteers from across the UK are working to transform listening experiences for others

et’s Hear is Hearing Link’s initiative to empower people to Lmake it easier to communicate when they are out and about. We do this by raising awareness of hearing loops, their availability in communities and the quality of those provided. Hearing loops transform listening experiences and make it easier for hearing aid and cochlear implant users to communicate with others either one-to-one, in group situations such as events and presentations, or when enjoying entertainment. Community driven: Local Let’s Hear groups are Let’s Hear Fareham active in villages, towns and cities volunteer checks across the UK, just like Let’s Hear premises Fareham. “We have found that all venues seem It is easy, enjoyable and rewarding to A recent report into their activity to welcome us checking their loops. take part in Let’s Hear across the UK. gives a flavour of what is involved and how it feels to take part. The “Some sites are very conscientious Hearing Link has guidance and report says: “We have 14 people and test their loops each week, while materials available to support those who help check loops in and around others don’t even know if they have a interested in joining or forming a Fareham. loop or if it is charged. group. “So far, we have audited 120 sites and “Hopefully, by checking the loops, For further information about we are now starting to revisit them we will make all sites diligent loop Let’s Hear, please email michael. to note any progress. During our checkers and spread the need to [email protected] or visit our checks we found many sites lacked heed those with a loss of hearing as website at www.hearinglink.org/ loop signs on their entrances. they are all good customers.” lets-hear

Hearing Link volunteers wanted Blue Badge consultation

Hearing Link has a wonderful team of highly dedicated You may recall the volunteers and we are now looking to expand. recent consultation by the government During 2018 Hearing Link has been successfully trialling on the Blue Badge new and fresh ways of delivering our life-changing services. parking scheme. We are currently looking for people with specific skills to Hearing Dogs has join our volunteer team. You don’t need to have hearing welcomed the loss yourself — you only need to be willing to make a opportunity for difference to others’ lives, learn new skills and meet new additional and invisible to be friends. considered and we thank our readers for your As well as people who can support adults with hearing loss contributions. face-to-face and/or online, we also need people who are Many of you have been successful in your good with any of the following: communication equipment applications as you have cited your needs as & technology, social media & websites, written publications hearing dog users with additional needs. and event support around the country. We understand that the response has been 12 To register your interest, please email michelle.mcmaster@ overwhelming and we’re hopeful that in time a hearinglink.org fairer and more inclusive system will result. New online ‘Pawtal’ for Hearing Dogs clients The secure platform will offer easy access to helpful information and updates

he Partnership Services Team is developing a new online platform with the help of our TDatabase Manager and a small group of committed volunteers. It is hoped that, in time, the portal (or ‘pawtal’ — we just can’t resist a dog-related pun) will allow hearing dog applicants and partnerships, as well as other regarding partnerships, applications or previous beneficiaries, to access information about them and contact with us their journey with us. • The most recent news and updates from the Plans are underway for the portal to host the following: Charity. • A knowledge-base with information about Clients will be able to create their own password to all sorts of different topics — from dog link directly to our charity database. It’s still early welfare to charity policies and everything days for this development; but we’re very excited about how it will allow our clients to engage in between directly with us and access more information • A forum area to engage in conversation than ever before. with others on key topics and access to information from these threads Currently we have a small group of volunteers who are helping us to trial the portal, but we are • The ability to open a case to keen to widen the net. seek help in resolving any issues We would like to welcome more of you to help • Secure access for clients us to develop it further, ready for a full launch by to view their own the end of the year. personal details held To take part, please contact angie.platten@ on our database hearingdogs.org.uk

Connecting Hearing Link volunteers online Hearing Link is also looking at providing its volunteers (pictured) with access to a similar portal, relevant to their specific interests. Some areas will overlap with the Hearing Dogs’ portal, such as charity policies and generic information, while others will run in parallel. This will allow Hearing Link volunteers to engage in conversations about the range of services they are involved in, including, for example, delivery of Helpdesk and Hearing Hub support, Group Programmes and Let’s Hear activities. Keeping in touch: Soon Hearing Link If you would like to know volunteers will have more please contact michelle. access to a forum [email protected] 13 News Top tips for preventing Alabama Rot

ew cases of Alabama Rot have featured heavily in the news recently and become a cause for Nconcern for dog owners nationwide. While the actual cause of this deadly disease is unknown, there are steps you can take to keep your dog safe. Follow these top tips, and don’t let it spoil your enjoyment of a lovely walk with your best friend. 1. Check carefully — Carry out home health checks on your dog regularly, paying close attention to the legs, face and stomach. 2. Observe unusual licking — Pay attention if your dog starts licking any particular part of its body more than is normal. 3. Go to the vet as soon as possible — If you see any symptoms or lesions go to your vet immediately. 4. Share your concerns — Inform your Partnership Instructor if you are worried or have any questions. 5. Prevention – avoid woods and mud — Some veterinary professionals are advising owners to stay away from muddy, wooded areas. We appreciate that this isn’t always possible. So if not please follow step 6 very carefully. Useful reference sources 6. Rinse and dry — Take extra care to remove any mud from your dog at the end of your walk. Wash off with • To track locations of cases: https://www. fresh water as soon as possible and dry thoroughly. vets4pets.com/stop-alabama-rot/ 7. Pack fresh water and clean towels — If you are • For information and advice, https://www. driving to your walk take bottled water and towels in the dogstrust.org.uk/news-events/news/alabama- car with you to rinse and dry your dog before heading rot-the-things-you-need-to-know home.

Assistance dog standards and public acceptance Our readers may have noticed the Our work will mean that service providers increased publicity surrounding assistance and members of the public can be dogs supporting those with disabilities confident that the dogs they see supporting from non-ADUK (Assistance Dogs UK) their owners have been properly trained organisations, as well as those individuals and assessed for that role. who are training their own dogs to support their specific needs. This may, in turn, reduce the risk of poorly socialised and trained dogs gaining Our charity is always pleased to see the unchallenged access to public places and amazing ways well socialised and trained affecting the reputation of established dogs can improve a person’s life and we embrace this Assistance Dogs organisations. type of support. The full position statement regarding this issue can be We’re working alongside our colleagues at ADUK, the found at www.hearingdogs.org.uk. If you have any government and its agencies to develop a framework queries or concerns, please write to: Angie Platten, which aims to establish minimum UK standards for Head of Partnership Services at Hearing Dogs for Deaf 14 assistance dogs. People or email: [email protected] Supporting others

Finding support for hearing loss in smaller communities can be challenging. Realising there was an unmet demand across Northern Ireland, a group of Hearing Link volunteers set up their own group. Here, volunteer, Martin Montgomery shares their story.

’ve had a hearing loss since communities get the information At present we have six members I was five years old and I’ve and support they need to enable and we meet on the last Thursday Ialways felt it’s important to them to fulfil their potential. of the month. It is our hope and meet others who have a hearing expectation that we will continue That’s why another volunteer, loss too. to grow in the next few months. James, and I, were so passionate Over the years, I have also seen about running a group outside of My vision for the future, is that that those with hearing loss Belfast. once established we can roll feel isolated and are unable out similar hearing loss groups Hearing Link in Northern Ireland to vent their frustrations or in other locations in Northern had also received a huge boost anger in relation to changes in Ireland. with funding from the Big their hearing. Lottery Fund to provide more By setting these up, it will not only Speaking to others is a good way of its excellent support across support the people who need it, to share advice, tips and relieve our country, and this seemed a but promote the valuable work of any stress they may have. The wonderful way for us to reach Hearing Link. end result is that they come away more people. The Newtownabbey Hearing Loss feeling more confident. It was hard work to set up the group meets on the last Thursday I hope that those who attend group initially, but only because I of each month from 7-9pm at our group in Newtownabbey was anxious, excited and hoping Corr’s Corner Hotel. will feel empowered about their that people would turn up. For more information about the hearing loss, realise that they are Corr’s Corner Hotel in group email northernireland@ not alone and make friends with Newtownabbey, the venue for hearinglink.org those attending the group. our group, has been most helpful. I currently work with people with hearing loss and every day I see first hand the isolation that they face and the lack of opportunities to meet others. Most Northern Ireland hearing loss groups tend to be in Belfast; and those who do not drive, or have other commitments on those days are unable to attend. Setting up of hearing loss groups in rural areas is vital to ensuring that these

Reaching out to others: Martin (front left) with members of the Newtonabbey 15 Hearing Loss Group Life-saving: John and his beloved Theo “I was trapped by deafness for 12 years”

Hearing loss doesn’t just affect an individual; it impacts on loved ones as well. Here’s John’s story...

John and Theo’s story features in our Summer Appeal and you can read more about them on our website: https://www.hearingdogs.org.uk/john where John’s wife Maria share’s her story about how Theo’s arrival has made a difference to their whole family. 16 Together: John can now enjoy life with his family

went shopping. A fire alarm went was best all round if I only left the to sense I was the one that needed off. I didn’t hear it. I just carried house with someone to accompany help — it was love at first sight. I still I on. Somebody grabbed hold me. get emotional about it, just about of me and I wondered what was talking about him and how he’s I had my ears tested and they going on. classed me as profoundly deaf. It helped me. He marched me to the front door changed everything. I started to go Theo has given me courage – the of the shop. There were three fire into myself. I didn’t like going out. desire, the will – to escape my engines outside — that’s when I I didn’t like people talking to me. I prison. Now, thanks to him, I’m free. realised I had a serious problem. would stand in the background, head down as if to say: “Leave me We go out together, and meet My name’s John. I wasn’t born alone, I don’t want to talk.” people. He’s very friendly and deaf. I just got progressively more sociable. deafened with age. It was so slow, I Out shopping, it’s really funny. If he didn’t notice it — until that day. “I felt so isolated, and wants to say hello to someone, he’ll You see, until then, I hadn’t really this went on for 12 stop, stare and wag his tail. They’ll admitted to a problem. My family years!” ask if it’s OK to say hello back! had put up with the TV getting That gets me speaking to people, louder and having to repeat I only felt safe at home. I felt so and I love it. My wife jokes that themselves over and over again. isolated. And this went on for 12 whereas before I’d shut down, now I I’d just pretended everything years. won’t shut up! was OK. But that day, finally, I realised everything One day, we saw a TV programme The way I see it, if you could get wasn’t OK. I wasn’t OK. I about hearing dogs. Bernadette, my a set of scales, Theo on one side, didn’t feel safe anymore. youngest daughter looked online, gold on the other, then multiply that and found Hearing Dogs for Deaf by a hundred, that’s his worth. It was traumatic. I People. We applied and my life He’s my world and I wouldn’t, went home. I told my changed. wife and daughters. couldn’t be without him. I’m sure it was written in the stars We started to I wonder how many other people that Theo would be mine. realise what had today are like I was then, suffering happened – and When we first met, he came right in silence, trapped in their homes what could up to me. Some of my family was because their deafness makes them have happened. there and the trainers too, but Theo too scared to venture out. Even one We decided it came directly to me. He seemed more person is too many.

17 Life-changing support for individuals and their families Participants connected at the five-day residential programme in Northern Ireland

new group of Hearing Link beneficiaries gathered in Cookstown, Northern Ireland, recently for a AIntensive Rehabilitation Programme (IRP). The five-day residential programme was led by Hearing Link volunteers who all have a strong understanding or experience of hearing loss. The course is designed for people with severe to profound hearing loss and their partners or family members. It aims to give participants the skills and techniques to cope with hearing loss in their lives. It also helps them to identify and set goals and explore what tools they need to be able to achieve the results they want. The week offers a packed schedule, including guest speakers on cochlear implants and local audiology services. Participants also accessed lipreading sessions, mindfulness sessions and on-site counselling. Managing hearing loss: Participants To find out more about these programmes, visit www. enjoyed connecting hearinglink.org/services with each other

Experienced: The course is led by volunteers and tutors

Connecting People: The IRP brings people together with shared experiences

Pilot project set to run in Scotland NHS patients in Edinburgh are set to benefit from a The drop-in sessions will run twice a month new six-month pilot project, delivered by a team of on a Friday afternoon, starting in June. All the Hearing Link volunteers. volunteers involved have direct experience or strong understanding of the challenges of living with Part of the localised delivery of the national See hearing loss. Hear strategy in Scotland is this new service which will provide emotional and practical support for The project is being delivered in partnership with NHS patients newly diagnosed with hearing loss. Partners Lothian’s Adult Audiology Service. and family members will also be able to access the 18 To find out more about this pilot or please email support available. [email protected] Interpreters change for PIP claimants Concerns are raised about provision of communication support for hearing loss

egistered sign language She said: “Following pressure from Separate concerns have also been interpreters will now be made the SDLP and the Deaf community, raised by claimants with hearing Ravailable during Personal I’m pleased that the Department loss who require other forms of Independent Payment (PIP) for Communities has reviewed its communication support, such as assessments for those with hearing processes. notetaking, lipspeaking or hearing difficulties. loop provision, as well as better “I have been in touch with a attention to environmental issues Previously, only trainee interpreters number of PIP claimants who have such as lighting and acoustics. were used, raising concerns about been put on a reduced amount or the accuracy of assessments given turned down for this benefit based Capita conduct PIP across England, the reliance on exact responses on assessments carried out with Wales and Northern Ireland and from claimants to assessor trainee interpreters; a factor which would like to hear from those who questioning. they believe was critical in the feel they have not been given a fair decision-making process. assessment. The change has been welcomed by Social Democratic & Labour Party’s “The provision of registered and Visit: https://www.capita.com/ Deputy Leader Nicola Mallon after fully qualified sign language contact-us/services-we-deliver. the issue was raised recently in interpreters is a welcomed step, but Maximus currently conduct PIP in Northern Ireland. it is long overdue.” Scotland.

Remembering a special colleague New dog worming reclaim forms Deeply missed: Alison Harris pictured far left

If you’re a hearing dog recipient, you’ll find we’ve enclosed a copy of the new dog worming reclaim forms. The pharmaceutical companies, Drontal and Milbemax have agreed to provide worming products to registered hearing dogs free of charge and these forms allow vets to reclaim the Earlier this year, the Dog Supply colleagues in all areas of the cost directly from them. Team lost a key team member and Charity. She also influenced the a long-standing part of the Charity lives of countless volunteers. So next time you visit your vet, in the passing of Alison Harris. please hand them the new Alison stood by three key things forms. If you are receiving Alison joined Hearing Dogs for in life: put your family first, do inTouch by email, you can Deaf People over 15 years ago something you believe in and look download and print them and worked as a Training after yourself — as well as making yourself. Instructor at The Grange. time to have a bit of fun. Alternatively, your Partnership She later became Socialising Team Alison’s life was too short, but Instructor or Advisor can provide Leader for the South and more it was also very full. Her calm, you with forms directly; or email recently Training Team Leader for positive approach enriched the Karen Long, Dog Welfare Team, Peterborough and Cambridge. lives of those around her and she at: [email protected]. 19 She was a dear friend to her will be sorely missed. uk Tributes These pages are dedicated to the memory of the people and dogs who have helped shape Hearing Dogs for Deaf People into the successful and respected organisation it is today.

Remembering Iris Remembering Mischa Hearing dog to Jane Minard from Milton Keynes, Former hearing dog trainee and long-term Buckinghamshire companion to Wendy and Anthony Peagam in Hampshire My dear friend and companion Iris lived Mischa was rescued by with me for 11 years as the RSPCA from the my hearing dog. Iris streets of Leeds and was a Cocker Spaniel trained by Hearing X . It was a very Dogs for Deaf People. special day when she But she failed her chose me – because A-Levels and in 2003 that’s what happened. was re-homed in Iris was very good in Bramley, Hampshire; the car and travelled she was thought to be to work in Chiswick 12-18 months old. For every day with the next 15 years she me. She was well- was the much-loved behaved, intelligent companion of Wendy and very quick to and Anthony Peagam learn. She also picked up new sounds very – loyal, brave, great quickly and was friendly and lovable. People would with children and the stop and talk to us when we were out and about. I family cats, and never wholly forgetful of her met a lot of very kind and interesting people because Hearing Dogs training. Her big brown eyes could melt of Iris – as a result I felt more included and part of the any heart; her thick, creamy coat remained beautiful community. Iris was full of life and a puppy at heart to the last; her house manners were impeccable. right to the end. She loved walks and chasing a tennis She might once have been a waif and stray but she ball – sometimes watching it so closely she didn’t look learnt how to behave like a lady. Sadly, even lovely where she was going. She had lots of fun with a small ladies grow old and feeble, and farewelling Mischa on rugby ball, because she never knew which way it would her journey to dogs’ heaven was heartbreaking. The bounce. Iris was sponsored by Stargate actress Amanda tears haven’t yet stopped, but it’s a consolation to Tapping and her fan club GABIT events, who’ve all the Peagams to feel quite sure that she is enjoying a kept in touch with us. My lovely Iris has now crossed heavenly swimming pool – remembering how to dive Rainbow Bridge. I miss her so much. But you know in on a count of three; giving even angelic squirrels the what… I’ll bet she’s got someone up there throwing a run-around; and, perhaps, reliving the happier times... ball for her. just as they, too, are trying to do.

Remembering Foggy much to thank you for Foggy. You were my carer, my best friend, and Hearing dog to Simon Moore from my partner in crime. Everywhere I Norfolk went, through all the highs and lows you’d be right there by my side. From Hearing Dogs adopted Foggy from a the day you came home my life was rescue centre in 2005. A young changed forever. I’m doing the job with the X-factor, Foggy was clever, I love, have achieved many things kind, affectionate and keen to learn. and most important of all I married Foggy was awarded Life-changing my soulmate and it’s all because Hearing Dog of the Year 2011 for helping of you. I’ve a great family, am the Simon to overcome loneliness and proud father of four kids and have a grow in confidence – their moving beautiful wife. But I miss my four- 20 story can be seen at https://youtu.be/ legged partner. I miss you Foggs. owCyGbObwUo. Simon says: “I’ve so Bye Foggydog.” Remembering Kudo Remembering Mitchell Retired hearing dog fostered by Margaret Conrad Hearing dog to Don Sharpe from Sutton-in- from Eastleigh, Hampshire Ashfield, Nottinghamshire Kudo came to live with me In February I said my at age 12 to enjoy the latter last goodbye to Mitchell, days of her retirement. When my hearing dog, after she first arrived she was a sudden, devastating somewhat bewildered by illness. To say I miss him her change of home – but is an understatement. this was understandable He and I had a as she had been with her bond continually recipient for 10 years. She strengthened over the soon started to enjoy her 10 years he’d been local walks, and settled at my side listening in at home. We quickly for sounds I can’t bonded, so it was quite a shock when the arthritis in hear. He was still working and had reached her legs deteriorated rapidly. Eventually the day came 11½ years. Mitchell was virtually ‘bomb-proof’ – not when my vet put her peacefully to sleep while she was my description, but that of the Charity. He attended being fed all the tasty treats she had not been allowed about 100 meetings with me and was a regular at both to have before. I only had Kudo for two and a half theatres in Nottingham, where staff made such a fuss months, but she became very much a part of my life of him. When I was diagnosed with cancer he attended and that of Ash my Dachshund. She is much missed, my hospital out-patient appointments and when I but enriched my life while she was here. Goodbye became an in-patient he stayed with me whenever sweet girl. possible. Twice a year we visited Leicester Royal Infirmary for my eye treatment. Well-travelled by car, tram, train and boat, he also visited airports. I shall never forget how he changed my life. He seemed to judge my Remembering Bruce moods and know what I was thinking. I recall the many times he lay patiently as I talked to clubs or associations Demonstration hearing dog, applicant in the East Midlands. That’s how I’ll remember him, assessment dog and loyal friend to Katherine lying on his back receiving many pats and strokes from Mardell people. Rest in peace my boy. I met Bruce in 2007 as a young over-exuberant adolescent in-training. We’d a special connection Remembering Gracie from the start. From Hearing dog to Ginni 2008 he lived with me Jones from Sherborne, as a . He’d Somerset a huge heart and was in service throughout his Gracie, from the moment life as a demonstration you came into my life dog and recently an in 2004, I was so proud applicant assessment to have you. I felt you dog. He gave many demonstrations were the one to help and in our free time we did agility and training. me rebuild my life. As Bruce loved his woodland walks, especially if there a deafened person was a smelly pond to swim in and ducks to chase. He with profound hearing loved everyone and was never happier than when loss, I’d lost all self- greeting his human friends with a soft toy in his mouth, confidence and was which he did with great enthusiasm. As my constant becoming more isolated and frightened of the companion for 10 years, through ups and downs, Bruce outside world. Everyday tasks were a mountain to climb. gave me confidence and taught me a lot. He was my When we started training and working together I felt reason for getting out of bed on harder days. As long as our mutual trust grow and I felt safer and stronger with we were together I felt we could do anything, he was you by my side. You were a much-loved companion, by my side no matter what. Rest in peace my beautiful, close friend and guardian angel. You brought sunshine kind-natured, loving boy. Thank you for being there and back into my world. Our bond, trust and understanding being such a wonderful part of my life. Run free and grew stronger over our years together. I was so lucky to one day I’m sure we’ll meet again. I miss you so very have you until March 2018, you were almost 15. Losing much. You’ve taken a piece of my heart with you. I’ll you has left a huge gap in my life. I love the memories 21 love and remember you always and forever. and miss you every minute of every day. Remembering Nellie Remembering Dusky Hearing dog to Beryl Webb from Solihull, West Hearing dog to Barbara Linge from Chippenham, Midlands Wiltshire I had my wonderful Dusky, my apricot miniature hearing dog Nellie for 13 Poodle, sadly passed away years. She was a treasure two months before her 13th in every way. We went birthday. She was playful out every day shopping and fun and will be sadly where she had many missed by many friends. friends. We did this until We journeyed together my mobility problems by car, train and ferry. We made it impossible visited the Island of Iona for me to go out. My many times – always a daughter and partner special greeting from the took care of walks, exercising Islanders as well as new people her each day for the last two years. Nellie lost her we’d meet on our daily walks. At home companionship, hearing over recent months, but we were still able to daily visits to shops and other places around our talk to each other. To lose her absolutely devastated locality. A beautiful, loving and courageous hearing me. It was so difficult, but with constant help from dog; competent in sound work and always alert to life the Charity’s staff I got by. My successor dog Scrappy situations. Even at the very end Dusky lifted her little is a seven-year-old Labrador. She is absolutely lovely, head to the sound of my mobile phone. Bye, bye Dusky. gentle, calm and placid. I feel lucky to have her. She is You were so brave. We cared for you as you cared for us not a replacement for Nellie, but a very special friend and we loved you so much. My tireless, faultless, loyal becoming dearer every day. Thank you Hearing Dogs companion. I felt safe with you Dusky. Rest in peace – for giving me so much. never to be forgotten.

Remembering Hettie Hearing dog to Ian Joyce from Stone, Staffordshire Hettie Bu, you gave me back the most precious thing we have, which is life. All I can say is thank you. So many memories, so many good times, I will miss you always.

Remembering Gypsy Remembering Grace Hearing dog to Janet Durbidge from Milton Hearing dog to Carole Dix and her partner Robert Keynes, Buckinghamshire from Witney, Oxfordshire Gypsy was rescued by Our beloved hearing the RSPCA then carefully dog Grace, a Labrador X chosen, adopted and Chihuahua, was put to trained by Hearing Dogs. sleep on 16 January. We’re She was truly my ears heartbroken and miss for I’d absolutely no her so much. She was a hearing and hearing cheeky girl, loved food – aids were no benefit. definitely had a Labrador She broke down appetite! She was very communication good with sound work. barriers and I made One time I was in bed many new friends through when Grace jumped on her. She accompanied me to talks in Buckinghamshire me, wouldn’t leave me alone; I asked her “What is it?” and inspired me to set up the Milton Keynes & District and she led me downstairs where my partner had fallen fundraising branch. I couldn’t have done it without her and cut his head open. She was amazing, so clever. She because she gave me the confidence to organise and loved going out in the car and on long walks, visiting attend fundraising events locally and all over the UK. the local pubs, making friends and of course the odd Two highlights were when she became Rescue Hearing treat. She was 18 years old and we’d had her since she Dog of the Year 2008, and meeting The Queen, who was one. Our home is empty without her. She was our gave her a Royal pat. She enjoyed a long retirement, rock, support, guardian angel and always by our side, 22 but never stopped alerting me to sounds right up to her with those lovely big brown eyes watching over us. RIP death at the grand age of 16. She is sorely missed. beautiful girl. Forever in our hearts. Remembering Specks Remembering Gompa Hearing dog to Karen and Jonathan Everett from Hearing dog to Stan Marriner from Stony Caerphilly, Mid Glamorgan and Friend to 813 Stratford, Buckinghamshire regular sponsors Gompa, “my little boy”. Not Specks, named due to his just a hearing dog, but white coat speckled with my companion for all Black, was adopted from a his life. With him by my rescue centre. He always side I met new friends appeared to be listening because whoever saw him with his ears at half-mast immediately broke into a and head often tilted to smile and talked to us. We one side. Photogenic, as travelled all over Europe well as clever, it was no including France, Germany, surprise that Specks had Austria, Switzerland, Italy, more ‘Friends’ (sponsors) and even walked around than any other dog. Sadly, the Monaco Grand Prix circuit together. Specks passed away recently. His family says: “We’re Even the language barrier did not stop people smiling devastated and heartbroken. It helps to know Specks and saying hello. He was at ease in our motorhome enjoyed a happy life with us. Reaching the grand age of whether we travelled by ferry or Eurostar. Following his 15 is something to be proud of. We’ve many wonderful retirement he continued to work; alerting me to all the memories and he had many friends – those he met sounds that he was trained for. A great ambassador for in person, and those kind supporters who sponsored Hearing Dogs. him through the ‘Friends’ scheme and received cards and letters from him until the new ‘puppy sponsorship’ Remembering Shaun scheme was introduced in 2011. Specks will be greatly missed. We couldn’t have wished for a kinder, sweeter, Hearing dog to Ian Cross from Pontypool, Gwent happier character than Specks. He made us smile every It seems only yesterday day. We’ll remember him for always helping us, for his when we first met that sweet ways and for his love of toys – especially the sunny June day in 2003. many balls he received from his adoring ‘Friends’.” I didn’t know what you looked like beforehand, Remembering Molly but that didn’t bother me. I loved you instantly and Hearing dog to Jenny Smith from was told three people had Buckinghamshire turned you down. Well, Dear, dear Molly died at their loss was our gain. the end of April just after A month later we met celebrating her 14th again and our lifelong birthday. Molly was given friendship began – the to Hearing Dogs by a bond was strong from very kind Naval family the start. We travelled from Plymouth and with my job and you trained for a new life of took it in your stride – the train to London, car to dedicated service when Manchester and everywhere else in between; meeting she was two years old. new people and old friends. Our photo featured on Throughout her life she the cover of the Partnership Handbook. It took an hour seemed to know that she had a special job to take and you thought it was one big game. Before and continued to work even after she was retired. She you retired we went to the Buckingham Palace Garden was a marvellous ambassador for Hearing Dogs going Party – someone thought you were one of the Queen’s with me to numerous talks and events not to mention Corgis. It was time for you to retire and we met your the Weekly Tour at The Grange, including the one successor, Buddy, who became a good pal to you. You the day before she died. She was loved by everyone stopped working straight away, happy to ‘put your paws who met her for a gentle nature and lovely smile. She up’ and let Buddy do the work. You had three-and-a- was a very special companion to Tony and me and half years of wonderful retirement, enjoying your quiet sadly missed. Gone from our sight, But never from our life. We miss you dearly. You left a big hole in my life memory, Gone from our touch, But never our hearts. and of everyone who knew and loved you.

Book of Remembrance To remember a special person in our Book of Remembrance please contact Jane Albin on 01844 348148 or email [email protected] 23

Photography: © Paul Wilkinson & Nick Ridley. Finding support that’s right for you

When you begin to notice changes in your own hearing, or that of a relative or friend, it can be hard sometimes to know what to do. Often the most important first step is just to talk to someone who has faced similar challenges. A conversation by email, phone or in person can help point you in the right direction for your next step. Whether you seek professional help to have your hearing assessed, get a hearing aid, find equipment or apply for a hearing dog, we offer support and advice.

What we offer...

Specialist support Sound Support Dog One-to-one support through For people with moderate, our network of community fluctuating or progressive support volunteers. We hearing loss: also offer group courses for • Alerts you to sounds in people with all levels of the home hearing loss, their partners, • Restores confidence family members and friends. • Provides companionship • Restores independence • Increases overall wellbeing. [email protected] Independent information and personalised support led by Confidence volunteers with experience of For people with a mild hearing loss. hearing loss: • Provides companionship • Gives confidence and peace www.hearinglink.org of mind Our website offers a wide • Increases overall wellbeing. spectrum of information about many hearing loss- related subjects. Accredited Hearing Dog For people with severe to Hearing Hub profound hearing loss: Our new service, led by • Alerts to critical sounds trained volunteers, offers • Provides stability, confidence advice on products and and comfort technology. Visitors will • Has a legal right to be helped to find the right accompany their deaf product or service to suit their recipient in all public places hearing needs. and modes of transport.

Contact us [email protected] [email protected] 07526 123255 (Tel/SMS) 01844 348111 (voice) 18001 01844 348111 (NGT/Text Relay) Photography: © Paul Wilkinson & Nick Ridley, Hearing Dogs staff & recipients, Hearing Link staff and volunteers and Hearing Link staff recipients, & Dogs staff Hearing Ridley, & Nick Wilkinson © Paul Photography:

Registered charity in England and Wales no. 293358 and in Scotland no. SC040486 • Royal Patron HRH The Princess Royal