2. Newry Region Apr 2021

Warranted Contractor’s Eligible to undertake works grant aided by NIHE / AFFORDABLE WARMTH SCHEME 2. NEWRY REGION APR 2021

NEWRY, MOURNE & DOWN / ARMAGH, BANBRIDGE, CRAIGAVON

FIND A CONTRACTOR NORTHERN IRELANDS HELPLINE LEADING CONSTRUCTION

CONSUMER PROTECTION 02870325980 SCHEME

CUSTOMER DISPUTE PROFESSIONALISM SMALL WORKS CONTRACT CUSTOMER INSURANCE WARRANTY CONCILIATION SERVICE www.searchni.co.uk

Contractors Insurance Guarantee Services (NI) Limited. Whitehall Chambers, 43 New Row, Coleraine, Co Londonderry. BT52 1AE. Tel: 02870325980 Fax: 02870343641 EMAIL: [email protected]

A TYPICAL EXAMPLE OF THE SCHEME PROCESS

Select a C.I.G.S. registered “Warranted Contrac- tor” then verifies his registration status with the scheme office (02870325980) or online at www.searchni.co.uk

Outline, discuss and agree the schedule of works you want undertaken

Agree a Contract Price

Sign a Small Works Contract to formalise the agreement

Obtain an Insurance Warranty for the works (Subject to eligibility )

If you fall out with the contractor call on the C.I.G.S dispute conciliation service

Your Insurance Warranty (Subject to eligibility) runs for two years. Those without a valid certificate or warranty are not eligible for warranty cover.

CHECK THAT A WARRANTY APPLIES TO YOUR PROJECT TEL 02870325980 POSTCODE CONTRACTOR/TELEPHONE & MOBILE CONTRACTORS ADDRESS (List current at date on front cover)

REGION - begins ARMAGH BANBRIDGE CRAIGAVON

BT25 1NT D. Ferguson & Son 7 Barronstown Road Dromore 028 92699367 07720401313 Co. Down

BT31 9SE Mr Mark Gallagher 4 Clarmont Court Castlewellan 02843 770079 07782 388256 Co. Down

BT32 5LY Mr John McAleenan 12 Ballyshiel Road Katesbridge 028 40671276 078011 87691 Banbridge Co. Down

BT32 5QD Mr Gerard McPolin 34 Castlevennon Road Katesbridge 028 40671435 07711 082972 Banbridge Co. Down

BT60 1TL Stanley Lockhart Building Serv 20 Dunesmullan Road Markethill 02837 552835 07754 603937 Armagh Co. Armagh

BT60 2AU SL McNiece Building Contrs Ltd 70 Ennislare Road Ballynagalliagh 028 37523421 07802530457 Armagh

BT60 2RX Carr Construction Ltd 78 Granemore Road Keady 02837 539550 07761 268145 Co Armagh

BT60 3NP EDEN Construction NI Ltd 105 Rock Road Armagh 07733 262463 07733 262463 Co. Armagh

BT60 4NL Allen Brothers, 24 Knappagh Road Killylea 02837 568947 07803 798206 Co Armagh

BT61 9PW Wallace & Sons Ltd Office 6, Brambley Bus Centre 38 Main Street 07825 083274 07825 083274 Richhill Co Armagh

BT62 1NL Mr. William G. Neill, 9 Eglish Road, Portadown, 02838 851405 07801 266596 Co. Armagh.

BT62 1PT D & J.R Construction 5 Derrycarne Road Portadown 028 38350302 07774 742498 Craigavon Co. Armagh

BT62 1SB Desy Mullen 154D Moy Road Portadown 02838851043 07801107123 Co Armagh

BT63 5NT O'Dowd Contracts Ltd 31 The Slopes Ballydougan 02838 345325 07884072128 Portadown

BT63 6NW Mr Ian McCrum 71 Old Mill Road Scarva 028 38832148 07771 502042 Craigavon Co. Armagh

BT67 9JP Mr John Gorman 92 Cornakinnegar Road Lurgan 07709499666 07709499666 Co Armagh

REGION - begins NEWRY MOURNE & DOWN

BT22 1RR RGK Contracts Ltd 26 The Gables Portaferry 07522 130475 07522 130475 Co Down

BT24 8YJ Hanna Const. B'nahinch Ltd 172 Old Belfast Road Ballynahinch 07703 622504 07703 622504 Co Down

BT25 2JT WHW CONSTRUCTION LTD 9 Crossgar Road DROMARA 02897532740 07711885033 Co Down

BT30 6SL T Lowry Builders 63 Strangford Road Downpatrick 07968 085886 07968 085886 Co Down

BT30 7AQ MG Const & Dev'ment Ltd 5A Ballytrustan Road Downpatrick 028 44841368 07739 264321 Co Down

BT30 8AU Mr Patrick Trainor 217 Ballynoe Road Downpatrick 02844 841929 07710 157801 Co. Down

BT30 8QD Tareesh Contracts Ltd 44 Tareesh Lane Teconnaught Road 028 44803671 07707568123 Downpatrick Co Down

BT31 9LP Recon Stone Ltd 14 Clanvaraghan Road Clanvaraghan 028 4377 8465 07718 658676 Castlewellan Co Down

BT33 OLA Lomac Construction Ltd 86 Ballagh Road Newcastle 02843 722139 07739 490570 Co Down

BT34 1SY Aidan McParland 35 Barr Hill Road Ballylough 02830 821515 07771 808086 Newry Co. Down

BT34 2LY McGovern Construction NI Ltd 14 Bettys Hill Road Ballyholland 02830 267010 07760 490719 Newry Co. Down

BT34 2QU Bayview Contracts Limited 23 Greenbank Industrial Est Rampart Road 028 302 51122 07720 295118 Newry

BT34 2TB Seamus & Brendan Grant 7 Carney Grove Mayobridge 02830 851815 07710 078985 Newry Co. Down

BT34 3EZ Edenross Contracts Ltd 33 Greenpark Road Rostrevor 028 41738531 07771 731494 Co Down POSTCODE CONTRACTOR/TELEPHONE & MOBILE CONTRACTORS ADDRESS (List current at date on front cover)

BT34 3PY Mallon & Fitzpatrick 61 Corrags Road Warrenpoint 02841 772843 07768 170829 Newry Co. Down

BT34 4FA McBennett Developments Ltd 9 Sheermore Crescent Newcastle Road 02841 764071 07740 854818 Kilkeel Co Down

BT34 4JZ BLC Contracts Ltd Oaklodge 211 Newry Road 02841 765057 07710 092193 Kilkeel, Newry Co. Down

BT34 4PU R. G. Graham & Sons Ltd 96 Head Road, Ballymartin, 02843 768615 07818 437437 Kilkeel, Co. Down.

BT34 4XD Torlis Hill Stone Ltd C/O Padraig Rodgers 15 Turloughs Hill 07596 725496 07596 725496 Grove Rd, Annalong Co Down

BT34 5AP CNC Contracts (NI) Ltd 76 Newry Road Rathfriland 02840 638754 07771 630286 Co Down

BT34 5HA S & A Gribben 6 Fofanny School Road Cabra 02840 638679 07967 559380 Newry Co. Down

BT34 5JR Twin Peak Construction Ltd 14 Kirk Lane Kilcoo 07843 583272 07843 583272 Co Down

BT34 5TJ O'Hare & McGuinness Ltd 12 Leode Road Hilltown 02830 848535 07778 208280 Newry Co. Down

BT34 5TR MN Contracts Ltd 15 Ardmore Park Hilltown 07754 376674 07754 376674 NEWRY Co. Down

BT35 6BA Contracting Management Dev Ltd 4A Monaghan Court Newry 02830256162 07748 978876 Co Down

BT35 7PZ Mr Joseph McCann 49 Carricknagavna Road Belleeks 02830 878769 07815 150588 Newry Co Down

BT35 8LW John Mathers Construction Ltd 10 Woodlands Hospital Rd 02830267856 07703219334 NEWRY

BT35 8RD Mr Patrick McDonald 73 Seavers Road Ballinliss 02830 848514 07801133141 Killeavey Co. Down

BT35 9HL Martin Brothers 20 Dundalk Road Crossmaglen 02830 861347 00353 876868741 Newry Co. Down

BT35 9LY P Murphy & Sons 36A Carnally Road Silverbridge 028 30861000 00353 876131182 Newry Co Down

BT66 7SS Building Solutions Ireland Ltd 57 Crowhill Road Waringstown 07565 096275 07565 096275 Co Armagh

BT74 4GG K & C Building Contractors 15 Mullaghmeen Road Enniskillen 028 66324830 07541391372 Co Fermanagh

INTRODUCTION TO THE SCHEME BENEFITS

CONTRACTORS INSURANCE GUARANTEE SERVICES (NI) himself as a professional “Warranted Contractor”. using the recog- LIMITED nised logo and scheme promotional literature. You can verify the contactors registration status by telephoning the scheme office Over recent years there has been growing pressure on Govern- (02870325980) or visiting our internet site at ment and Local Authorities to protect householders from the un- www.searchni.co.uk. scrupulous element within the construction industry. For far too long the genuine professional contractor and the reputation of LEGAL PROTECTION: SMALL WORKS CONTRACT the Construction Industry, as a whole, has suffered at the hands of the "Cowboy Contractor". It is therefore important that, you The “Warranted Contractor” uses the scheme’s procedures and the consumer has protection and that the Contractor you appoint small works contract to legally bind his relationship with his cus- is a genuine professional firm. tomer thus protecting both parties’ interests and this will be referred to in a dispute, as the basis of the relationship. CONSUMER AND CONTRACTOR PROTECTION CUSTOMER INSURANCE WARRANTY ELIGIBILTY Contractors Insurance Guarantee Service (NI) Ltd (C.I.G.S.) has been born out of this real need in Northern Ireland to provide a The Customer can, as part of the Small Works Contract, be provid- method to protect the consumer from the failure and misbehav- ed with an Insurance Company backed warranty (Normally for a iour of the unscrupulous contractor. period of the two years).

THE NORTHERN IRELAND HOUSING EXECUTIVE Your contractor can arrange this as part of your contract. Such can be conditional as part of grant aid. If you do not receive a The success of the scheme was recognised when The Northern certificate or warranty from us and you have appointed one Ireland Housing Executive announced, in 1988, that certain reno- of our contractors then contact us immediately on vation and disablement facility grants would only be paid on condi- 02870325980. Those without a valid certificate or warranty are tion that the work be carried out by a contractor who is Regis- not eligible for warranty cover. tered with an eligible Warranty Scheme providing an Insurance backed Warranty. DISPUTES CONCILIATION

Contractors registered with Contractors Insurance Guarantee Ser- On warranted projects both The “Warranted Contractor” and Cus- vices (NI) Ltd are eligible to undertake works which are grant aid- tomer have access to the scheme’s professional conciliation proce- ed though NIHE & AFFORDABLE WARMTH SCHEME. dure to resolve disputes via amicable dialogue and negotiated consensus. Those with a valid warranty certificate can contact the The scheme is only applicable to works in Northern Ireland. scheme on 02870325980 to discuss a problem/dispute which falls within the warranty policy terms and conditions. WHAT IS A "REGISTERED CONTRACTOR"? PROVISION OF A CUSTOMER WARRANTY A registered contractor with Contractors Insurance Guarantee (Insurance Company backed protection) Services (NI) Ltd is a contractor where the scheme has been satisfied that.. For full peace of mind a “Warranted Contractor” registered with this scheme can provide an Insurance backed warranty underwrit- • the contractor's management and administration ten by Tokio Marine HCC., for contracts up to £150,000 (Plus structure is adequate for his activities. V.A.T.). Larger contracts will be considered if required.

• the contractor has had adequate experience in the WHAT COVER DOES THE WARRANTY PROVIDE? construction industry. • the contractor has adequate financial resources to fund The scheme warranty relates to building works and allied his operation. trades carried out in connection with the renovation, repair, exten- sion and construction of housing. (Normally for a period of two the contractor has suitable Employers and Public Liabil- • years. (As agreed in Small Works Contract and summarised on the ity insurances. Warranty Certificate). • the contractor's previous contracts have been completed to the satisfaction of all parties. APPLYING FOR A WARRANTY • the contractor will encourage excellence and provide honourable practice in the conduct of his business and Prior to the commencement of the works the "Warranted Contrac- abide by the scheme code or conduct (copy available tor" and his client must sign and agree a Small Works Contract on request). (SWC). Each SWC has a unique reference number.

• the contractor will maintain a high standard of work- A contract for this purpose is supplied by Contractors Insur- manship relative to his trade. ance Guarantee Services (NI) Ltd. Alternatively a standard construction J.C.T. contract can be used in replacement of the scheme Compliance with this basic criteria is in itself an assurance to the Small Works Contract. The Small Works Contract is designed to consumer that the C.I.G.S. registered contractor is worthy of his clearly set out the responsibilities of both parties and in partic- status. The following booklet summaries the key benefits to you, ular the details of the contract, the agreed price of the works, in selecting a C.I.G.S. “Warranted Contractor” for your project.... method of payment, commencement date and period of the contract. THE BASIC SCHEME PRINCIPALS EXPLAINED If the contract involves a Local Authority grant, the "Warranted HAVE CONFIDENCE IN YOUR CONTRACTOR Contractor" has the right for the Grant payment to be assigned to him as part payment of the total contract price. A form of assign- A construction project can be one of the bigger financial decisions ment is normally provided by the Local Authority for this purpose. anyone can consider. The stress and worry of selecting a contrac- In doing so the contractor is agreeing to wait for Local Authority tor can be daunting to most and as such this scheme exists to payment (Normally after the works are complete). Any extras out- relieve you of that pressure. Price is important, but so is the con- side grant aid will need to be paid, in full, by you, the customer, fidence you have in the selection of the contractor. A C.I.G.S. during the period of the works. “Warranted Contractor” is vetted for you and can provide the benefits outlined in this booklet. If you are receiving Local Authority grant aid it is important you familiarise yourself with the Local Authorities documentation and IDENTIFY A C.I.G.S. WARRANTED CONTRACTOR rules. Your contractor may also have to sign documents.

Having been accepted to the scheme the Contractor, can promote THE SMALL WORKS CONTRACT

You will be able to contact them directly if you have any queries. Aiii) However, in the event of the warranted contractor no longer Be clear on these requirements before works start to avoid delays trading having failed to complete the works because of death, and/or administrative errors. insolvency or ceasing to trade the complaint must be referred to the scheme "Complaints Conciliation Procedure" to verify the Copy details of the Small Works Contract and any premium cost contractors status. If a decision is reached in favour of the in- are processed by the "Warranted Contractor" to the C.I.G.S. sured the scheme will assist in the appointment of another reg- office, who then issue a Warranty Certificate. istered contractor to undertake completion of the Works and the insurer will indemnify the Certificate Holder up to an amount be- A single Warranty Certificate showing the cover period is issued ing the proven additional cost of completing the Works, be- for the agreed period of the works, as specified on the Small yond the original contract price, in a manner equal to but not Works Contract. The Warranty Certificate is sent to the client with better or more extensive than that provided for in the contract copies sent to the "Warranted Contractor" and other eligible in- documents and not exceeding the limit of indemnity stated on the volved parties. (e.g Local Authority) Warranty Certificate.

If the original period of the works set out in the Small Works Con- Subject to the Insurer General Terms & Conditions tract is to be amended or extras have occurred either party can request in writing giving the reason for the change. If agreed an (B) SECONDARY WARRANTY COVER PERIOD amendment will be applied to the Warranty. The scheme will contact the client, contractor and/or Local Authority and/or Build- AFTER COMPLETION ing Control and/or occupational health (if applicable) at stages up to completion of the works to monitor the project progress. Bi) When the Works are completed by the warranted contractor he will be fully responsible for any proven defect/s arising before CONFIRMATION OF WARRANTY COVER the expiry date set out on the Warranty Certificate due to proven faulty workmanship or materials and he will rectify it at the earli- Warranty cover is only in force once the customer is in possession est possible moment and will bear the cost of this. of a valid Warranty Certificate issued by Contractors Insurance Guarantee Services Limited (NI) Limited. The sending of a Small Bii) However, if the warranted contractor is still trading and refus- Works Contract and warranty premium payment is not in its self es to rectify the proven defect/s the dispute confirmation of the issue of Warranty Cover. A contractor must be "Registered" with the scheme to enable a warranty to be issued. must be referred to the scheme "Complaints Conciliation Pro- cedure". If a decision is reached in favour of the insured and the VALID WARRANTY CERTIFICATE contractor continues to refuse to rectify the defect/s the scheme will issue a Default Notice specifying a notice period after which If you do not receive a certificate or warranty from us and the scheme will assist in the appointment of another warranted you have appointed one of our contractors then contact us registered contractor to undertake correction of the defect/s. The immediately on 02870325980. Without a valid Warranty insurer will indemnify the Certificate Holder up to an amount being Certificate issued by Contractors Insurance Guarantee Ser- the proven additional cost of completing the Works, beyond the vices Limited (NI) Limited no cover will apply. original contract price in a manner equal to but not better or more extensive than that provided for in the contract documents THE COST OF A WARRANTY and not exceeding the limit of indemnity stated on the Warranty Certificate. Subject to the insurer General Terms & Conditions If a warranty is required, the "Warranted Contractor" will include a modest fee in his Contract Price for the insurance backed warran- Biii) However, in the event of the warranted contractor no longer ty. The warranty premium is calculated on the Total Contract Price trading having failed to complete the works because of death, (inclusive of V.A.T.). The "Warranted Contractor" will outline this insolvency or ceasing to trade the complaint must be referred to when completing the Small Works Contract. If the contract is Local the scheme "Complaints Conciliation Procedure" to verify the con- Authority Grant aided this may be partly allowed as part of the tractor’s status. If a decision is reached in favour of the insured Grant Payment. the scheme will assist in the appointment of another registered contractor to undertake correction of the proven defect/s and LEGAL RIGHTS the insurer will indemnify the Certificate Holder up to an amount being the proven additional cost of completing the Works, beyond Contractors Insurance Guarantee Services (NI) provides protection the original contract price, in a manner equal to but not better or in addition to, but does not replace, consumer’s common law or more extensive than that provided for in the contract docu- statutory rights. Nor does it replace warranty or product guaran- ments and not exceeding the limit of indemnity stated on the tees already provided under normal manufactures/product guar- Warranty Certificate. Subject to Insurer policy terms and condi- antees or warranties. tions.

DISPUTES YOU AND YOUR CONTRACTOR

(A) PRIMARY WARRANTY COVER PERIOD (A) Communication: Many disputes arise due to the failure of both parties to com- PERIOD OF THE WORK IN PROGRESS municate their requirements.

Ai) The warranted contractor will be responsible, at his own ex- It is essential that instructions start with the completion of the pense to rectify any proven defects or snagging provided for in Small Works Contract. Any variations thereafter must be in writ- relation to the works specified in the contract documents. ing thus avoiding any misunderstanding.

Aii) If the warranted contractor is still trading and refuses to (B) Professional Supervision: rectify the proven defect/s the complaint must be referred to the scheme "Complaints Conciliation Procedure". If a decision is It is always preferable that, the customer have their own Builders reached in favour of the insured and the contractor continues to Surveyor or Architect supervising the Contractors work and for refuse to carry out and complete the works the scheme will issue a that person to approve the payment/stage payment to the Con- Default Notice specifying a notice period after which the scheme tractor. For the Contractor to have another professional person to will assist in the appointment of another registered contractor to talk to who is working for the Applicant avoids many difficulties undertake completion of the works. The insurer will indemnify the that can arise. Certificate Holder up to an amount being the proven additional cost of completing the Works beyond the original contract price, It is, however, recognised that the customer does not always in a manner equal to but not better or more extensive than that have or can afford professional supervision and as such good provided for in the contract documents and not exceeding the communication and paperwork is essential between both parties. limit of indemnity stated on the Warranty Certificate. DISPUTES CONCILIATION

If a dispute should arise under the contract and a valid warranty COMPLAINT: RESOLUTION NOTICE A has been arranged the following "Complaints Conciliation Proce- The scheme finds in favour of the insured and instructs the origi- dure" is available to both “Warranted Contractor” (Contractor) and nal warranted contractor to address the complaint, under this res- customer (The Insured).. olution at his own expense and an agreed time frame for completion. COMPLAINTS CONCILIATION PROCEDURE Or Private Negotiation: Initially it will be the duty of the insured and COMPLAINT: RESOLUTION NOTICE B contractor to try to resolve any problem that may arise by means The scheme finds in favour of the warranted contractor and in- of private negotiation through amicable dialogue. structs the insured of their obligations/requirements under this resolution and an agreed time frame for completion.. Scheme Notification: Should a complaint remain unresolved through private negotiation the insured must formally write/ Or email to the scheme summarising the circumstances of the COMPLAINT: RESOLUTION NOTICE C complaint together with details of any alleged defective work- The scheme finds in joint favour of the insured and contractor manship and/or materials and forward a copy to the contractor. when joint responsibility is identified and instructs both parties of their obligations / requirements under this resolution and The insured may also contact the scheme by telephone, to dis- an agreed time frame, for both parties for completion. cuss and provide details of the complaint quoting the Warranty Certificate reference. Notification must be within a reasonable Or time of occurrence (maximum allowance is 30 days of such occur- COMPLAINT : FORMAL CLAIM / DEFAULT rence) and within the "warranty period". If following a Notice by the Scheme under resolution A or C above there is not satisfactory resolution of the matter (which is Scheme/Insurer officer appointed: Once the scheme receives subject of Conciliation) within the agreed timescale then the notification they appoint a scheme/insurer officer to the com- Scheme will issue a Default Notice specifying a notice period after plaint whose remit is to impartially investigate the allegations which the provisions of this Policy will apply and an alternative thoroughly. It is a condition of this warranty that the officer contractor will be appointed to complete the outstanding work. must receive full co-operation in respect of all aspects of his Subject to Warranty Policy Terms and Conditions. investigations:

* The Insured The officer will review the information already provided but may request the insured to provide further documentation and/or details regarding the complaint. The officer will also require full financial/payments details in relation to the project. He may also be required to visit the insured, independently and/or jointly with the contractor at the site address to obtain additional ma- Find a contractor terial which may include a photographic record. If the architect of the project has a supervisory role they may wish to provide additional supporting information on behalf of the insured. If the telephone insured is not a professional within the construction industry and the Architect only has provided a design function, due care by the insured must be made in presenting allegations of defec- Helpline 02870325980 tive workmanship and/or materials. The officer may require the insured to attend a formal site meeting, chaired by him, with other parties.

* The Contractor The officer will contact the contractor and/or (if required) arrange to meet him, independently and/or jointly with the insured at the For updated lists visit : site address, to obtain further details of the contract and a state- ment of the nature of the complaint from his (the contractor’s) prospective. Additionally the officer will review the contractor’s www.searchni.co.uk attempts to resolve the complaint with the insured through personal negotiation and the reasons why that approach failed. The officer may require the contractor to attend a formal site meeting, chaired by him, with other parties.

* Other parties Search by: The officer will request information or representation from any other organisation he considers will assist with the resolution of the complaint. These representatives may also be invited, by 1. Other Council Regions the officer, to attend a formal site meeting, chaired by him, with other parties. 2. Postcode Regions COMPLAINTS CONCILIATION PROCEDURE: RESOLUTION NOTICE

After assessing the information provided and discussing the complaint independently or collectively with each party the officer will co-ordinate continued dialogue to try to formulate a satisfactory amicable resolution to the complaint. After continu- ous assessment of the information provided and opinions of the parties involved the officer will, even if consensus cannot be reached, issue one of the following scheme FORMAL RESOLU- TION NOTICES...