Vidant Duplin Hospital, Dial 9 and Then 910-296-5555 the Number
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things you need to know 6 about your stay 1. Family and friends 4. Need immediate attention Family and friends are a part of your care team and a source If you or a family member notice a serious medical change, and of support. You decide who your family and support persons you have shared these concerns with your nurse and care team are and how you would like them to be involved in your care. and do not feel these concerns are being addressed, please Children should always be accompanied and supervised by contact the Emergency Response Team at 910-296-5555. an adult other than the patient. For your safety, family and If you or your family want an interpreter, please do not visitors should: hesitate to ask a team member to request one for you. • Wash their hands or use hand sanitizer when entering and Language assistance is available any time at no charge. leaving your room • Stay home if not feeling well or have signs of an infection 5. Tell Us Now or respiratory illness Please share with any member of your health care team • Follow all isolation precautions as instructed by the health compliments or concerns you have. If you feel that, after care team sharing your concerns, you still need additional assistance, 2. Patient and guest dining please contact 910-296-0941. You may access our Tell Us Now service seven days a week, 24 hours a day. The service provides At Your Request meal program assures patients they can make the opportunity to address concerns while you are still with us. their own meal choices. Our host or hostess will visit you be- To access Tell Us Now, you may fore meal time to help you pick your meal selections based on your taste and physician-ordered diet. • Email us at [email protected] • Call us at 910-296-0941 3. Parking Family and visitors may park directly in front of Vidant Duplin 6. Vidant MyChart Hospital. Handicapped parking is available in the visitor As a patient of a Vidant Health hospital, you have access to parking lot. your medical information through a secure, online portal called MyChart. The portal is a way to: • View your personal medical information • View past or current test results • Send messages to your health care team • Request medication refills • Request appointments • Review your after-visit summary or discharge instructions • View education about your health conditions • Pay your hospital bill With MyChart you can also give proxy access to your medical information to a family member or caregiver. This allows your family to see the same information. Learn more or sign up by going to VidantMyChart.com. MyChart® is a registered trademark of Epic Systems Corporation. At Your Request dining coupon Coupon value: $5 Guest meals include one entrée, two sides, one dessert and one beverage. Cost center number: 996490 Present coupon to Vidant Duplin Café Quick guide to important telephone numbers How to make telephone calls Emergency response team For local calls outside Vidant Duplin Hospital, dial 9 and then 910-296-5555 the number. Call this number if you or a family member notice a serious General information medical change, and you have shared these concerns with your nurse and care 910-296-0941 Chaplains Tell Us Now Ask a member of your health care team to request a visit from 910-296-0941 one of our chaplains or to have them notify your clergy that you Please share with any member of your health care team are being cared for in our hospital. compliments about the team or concerns you may have. Financial counselors For those who are hearing and/or speech 252-847-4472 impaired Call this number to talk with someone about making arrange- Use the telecommunications relay service (TRS) when calling ments to pay your bill. from inside Vidant Duplin Hospital. However, the 711 feature will Vidant Police not work from inside. You must dial toll free 800-735-2962 and give the relay operator the full telephone number, including the 910-372-3872 910 area code, of the person or department you wish to reach. Call this number if you have questions about your security. When calling from outside the facility, use your local TRS or video relay (remote) interpreting (VRI) service. Amenities Dining options for families and visitors Vending machines Family and visitors may purchase food and beverages from Vending machines are available 24 hours a day in: various locations. As part of our healthy food environment, all • The snack room next to the cafeteria on the first floor choices are labeled with calorie counts. All locations accept • Across from the Surgical Services waiting area on the cash, debit and credit cards. first floor At Your Request meal coupons • The Emergency Department lobby on the first floor Family members may order a guest tray to be delivered to the • The 2-N/Medical-Surgucal Unit waiting area on the patient room using the coupon on page 3. Guest meals include second floor one entrée, two sides, one dessert and one beverage. Place your order for a guest tray at the same time you order a meal Gift shop Located in the main lobby, the gift shop has jewelry, magazines, for the patient. Additional coupons may be purchased for $5.00 greeting cards, candy and toiletries. plus tax at the Vidant Duplin Café. Vidant Duplin Café ATM Located on the first floor of the hospital, the cafe’ has something ATM machines are conveniently located in the main lobby. for everyone; from Asian to fresh baked pizza and salad bar. The Wi-fi Vidant Duplin Cafe’ is open Sunday through Monday and serves Vidant Duplin Hospital offers wireless internet access through- breakfast from 7:00 am–9:30 am, lunch from 11:30 am–1:30 pm out the hospital. Feel free to take advantage of our free guest and grab-and-go options from 2:00 pm–4:00 pm. wireless service to keep in touch with family, friends and work. Chapel and meditation The Chapel is located adjacent to theHealth Information Depart- ment. The chapel is open 24 hours a day. Speak to a health care team member to request access to a volunteer hospital chaplin. Getting settled Your room and your valuables What to do with the medicine you Patient rooms are designed for your convenience. brought from home Bedside rails contain controls for the bed, TV and • Inform your health care team of the prescription call button. You may also use a remote control for medicines, over-the-counter medicines, all these activities. A room telephone with instruc- vitamins, herbal products or health food store tions is on the table near your bed. If you would products that you are taking. like the room temperature adjusted, ask a member • Send your personal supply of medications of your health care team. home. If you cannot send your medications If you brought valuables such as jewelry or cash home, give them to a health care team mem- with you, please send them home with a family ber until you are discharged. member or friend. If you must keep valuables • Do not take medicines that you brought with you, ask your nurse to lock them in the from home unless your health care team hospital’s safe, which will require a form to be gives them to you. completed. When you are ready to be discharged, remember to ask a health care team member to retrieve your valuables. Keeping you informed Communication boards Hourly rounding There are communication boards in the room to help update A member of your health care team checks on you frequently you on your health care team members, care plans, care goals to better anticipate your care needs. We encourage you and your and important telephone numbers. Use it to list your family’s family to ask any questions or share any concerns. Write down contact information, questions for the care team or to let the questions in the care journal provided on page 16 of this hand- team know what is important to you during your stay. book. Please use your call bell to request assistance at any time. Bedside change-of-shift report Doctor and leader rounding Your health care team will engage you and your family in bedside Doctors and leaders round daily and may visit you during your reporting at each shift change to ensure proper communication stay. This is a great opportunity to ask questions and share any of important information. Let your health care team know if you compliments or concerns about your care. do not want information discussed when family is present. Keeping you safe Your health care team values your observations and • Ask questions insights regarding your safety and well-being. Please • Work with your health care team to plan your care • Speak up if you have concerns bring to the attention of your health care team any • Let a health care team member know if you have any allergies safety or quality issues you observe. to foods or medicines or have ever had a bad reaction to any Expect team members to: drug, food or latex product • Introduce themselves and always wear an identification Helping prevent falls badge Falls affect patients and families of all ages. With the proper • Honor your privacy precautions you may lower your risk of injury due to a fall. • Clean their hands before working with you We ask you and your family to: • Ask and verify your name and date of birth on your identification band before medications, procedures • Use your call button to ask for help and treatments • Keep personal items close • Explain your care and treatment • Always wear your eyeglasses or hearing aid • Ask you if you have any safety concerns and take steps • Wear non-skid socks or shoes when walking to address them • Use a cane, crutches or a walker to help with balance • Keep bed rails up and bed in a low position We ask you and your family to: • Sit before standing • Check the information on your identification band • Keep walking area clear of cords and clutter for accuracy • Leave on a light or nightlight • Wash your hands often and remind your family, visitors • Tell us if you see any spills or wet areas and health care team to do the same Keeping you comfortable Your comfort is important to us.