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Multiply 20 Banco Davivienda S.A GOOD THINGS 20MULTIPLY 20 BANCO DAVIVIENDA S.A. REPORT OF THE BOARD OF DIRECTORS AND THE CEO TO THE 2020 ANNUAL GENERAL MEETING LETTER FROM THE CEO INTRODUCTION OUR RESULTS SUSTAINABLE MANAGEMENT OUR ENABLERS MACROECONOMIC ENVIRONMENT FINANCIAL RESULTS APPENDICES This is an interactive document designed to improve your experience. Click on the section you want to visit and use the Home icon to return to the content table. About this report This report covers the period running from January In addition to the letter from the CEO and a summary 1st until December 31st, 2020 and includes our of the most significant developments and figures for operations in Colombia and Central America. 2020, we report on our economic, environmental, and social performance during an unprecedented In 2020, we prepared this report in accordance year due to the COVID-19 pandemic. Furthermore, with the “Essential” option of the Global we provide a brief description of our business Reporting Initiative (GRI) Standards, based on drivers, such as human talent, risk management and material information relevant for the Bank and its corporate governance, as part of a brief description stakeholders. A third party verified this report to of the economic context in the countries where we assess if the contents herein are in line with the set operate. of standards for preparing Global Reporting Initiative Sustainability Memories. To conclude, we provide an analysis of our financial results and additional appendices attached hereto We have kept our commitment to sustainability by that are an integral part of this report. maintaining our adherence to the Global Compact, making meaningful contributions to fulfill the UN Sustainable Development Goals (SDGs) and partaking in benchmark initiatives such as the Green Protocol, the Carbon Disclosure Project (CDP), the Dow Jones Sustainability Indices (DJSI), and from 2020, the adherence to the Task Force on Climate-related Financial Disclosures (TFCD). 2020 ANNUAL REPORT 2 Banco Davivienda S.A. Report of the Board of Directors and the CEO Content to the 2020 Annual General Meeting Page 4 Page 55 Page 163 Letter from the CEO Sustainable Management Financial Results 17.5 MILLION CUSTOMERS IN OUR APPROACH TO SHARED VALUE ANALYSIS OF A PARTICULAR YEAR COLOMBIA AND CENTRAL AMERICA Economic Management ............................................................................. 60 Consolidated Financial Report .............................................................. 164 Environmental Management .................................................................. 63 Results by Segment and Perspectives ......................................... 169 Page 10 Social Management ........................................................................................ 91 Individual Financial Report ...................................................................... 172 INTRODUCTION Social Financial Statement ....................................................................... 179 Page 108 Our Higher Purpose ....................................................................................... 12 Page 180 Awards, Distinctions, and Certifications ............................................. 13 Our Enablers Our Strategy ........................................................................................................ 15 BUILDING OVER STRONG FOUNDATIONS APPENDICES Dialogue with our Stakeholders.............................................................. 18 Human Talent .................................................................................................. 109 Appendix 1 Memorandum of Independent Review ...... 181 Materiality Overview ..................................................................................... 22 Enterprise Risk Management ................................................................. 121 Appendix 2 Materiality Assessment 2020 ............................... 183 Corporate Governance and Structure .............................................. 127 Appendix 3 GRI Content ..................................................................... 185 Page 23 Appendix 4 Transactions with Related Parties, Page 140 Our Results Significant Transactions, 2020, DIGITAL LEAP: Macroeconomic Environment and Subsequent Events ......................................... 196 THE WORLD IN A PHONE and Financial System Appendix 5 Administrative Matters ............................................ 197 Main Figures ........................................................................................................ 24 REGIONAL ECONOMIC ANALYSIS Appendix 6 Consolidated Financial Statements ............... 204 Innovation .......................................................................................................... 25 Macroeconomic Environment Appendix7 Individual Financial Statements ........................ 212 Digital Transformation .................................................................................. 27 and Financial System - Colombia ....................................................141 Appendix 8 Certification and Responsibility Retail Banking .................................................................................................... 30 Macroeconomic Environment for Financial Information ........................................ 220 DaviPlata .......................................................................................................... 36 and Financial System - Central America .......................................... 151 Commercial Banking ..................................................................................... 39 Wealth Management .................................................................................... 50 International Banking .................................................................................... 52 Davivienda's Financial Corporation ...................................................... 54 2020 ANNUAL REPORT 3 LETTER FROM THE CEO INTRODUCTION OUR RESULTS SUSTAINABLE MANAGEMENT OUR ENABLERS MACROECONOMIC ENVIRONMENT FINANCIAL RESULTS APPENDICES Letter from the CEO everything we could to help our clients hurdle the impacts of the economic downturn. We acted promptly driven by the commitment of our people, our 17.5 Million Customers technological capabilities, and our sound financial position. in Colombia and A CHALLENGING YEAR Central America Despite the challenges stemming from the unanticipated COVID-19 crisis, we achieved major progress on several fronts and continued to consolidate Focused in our purpose of enriching life with our leadership, closing 2020 with 17.5 million customers across Colombia integrity, we did everything possible to help and Central America. In Colombia, our market share expanded by nearly 0.7 percentage points, reaching 16.2%1 We remain at the forefront of our customers during 2020. And despite the mortgage finance and strengthened our position in SMEs financing. challenges posted by the year, we made important In Central America we also succeeded in expanding our reach to more achievements in strategic fronts, consolidating our people and companies, growing our market share to 10%2 leadership in Colombia and Central America. These results drove the growth of our consolidated gross loans portfolio by We have overcome various crises over the course of our over 48-year track 9.5% over the year, mainly reflecting the performance of the commercial loan record thanks to our organizational culture, the effort and talent of our book, which grew by 9.6%, as well as the mortgage segment, growing by 11.4%. employees, our robust risk management system, our capacity to adapt, innovate and create value, the support of our customers and the trust of our The economic climate significantly altered our risk outlook throughout the shareholders. year, impacting our financial results. Provision expenses rose sharply, closing at COP³ 4.2 trillion (72.5% more than in 2019) to cover potential risks in the Focused on our purpose of enriching life with integrity and in response to portfolio. Consequently, our consolidated net profit was COP 408 billion, the extraordinary conditions that marked 2020, our main goal was to do 72.5% lower than in 2019. 1. Market share in gross loans and securitized portfolios as of December 2020. 3. COP: Colombian Pesos average exchange rate for 2020: COP 3,693.36 per 1 USD. 2. Market share figures as of December 2020 include Costa Rica, El Salvador, and Honduras. Exchange rate as of December 31, 2020: COP 3,432.50. Exchange rate as of December 31, 2020: COP 3,432.50. 2020 ANNUAL REPORT 4 LETTER FROM THE CEO INTRODUCTION OUR RESULTS SUSTAINABLE MANAGEMENT OUR ENABLERS MACROECONOMIC ENVIRONMENT FINANCIAL RESULTS APPENDICES Davivienda, first colombian bank in SUPPORTING OUR CUSTOMERS OUR CAPACITY TO ADAPT completing its retail banking offer through digital channels. Aware of the uncertainty and difficulties faced by our clients, To successfully move forward and implement this we provided immediate relief to households and companies, unprecedented support program, we required a offering them the possibility to modify the conditions of technological infrastructure capable of quickly adapting their loans, enabling them to adapt to the situation. We to unexpected events and serving millions of customers granted relief to over 1.2 million individual and corporate in an expeditious and efficient manner. Consequently, clients throughout the year. At the height of the crisis, our both
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