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The Public Service Ethics in Bali in the Bureaucratic Reform Era

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The Public Service Ethics in Bali in the Bureaucratic Reform Era The Public Service Ethics in Bali in The Bureaucratic Reform Era Adi Sastra Wijaya 1 1Public Administration Department, Udayana University, PB Sudirman Denpasar, 80223, Indonesia, adiganainn @gmail. com Abstract people using the service. The attention to the This article describes the performance of the public satisfaction of the service users is very important servants, namely the bureaucracy in serving the because it is a benchmark of the successful public in Bali. The main problem proposed in this performance of the services provided by the article is how the public servants in Bali in the government. bureaucratic reform era are and what ethic The state and government are responsible for underlies the running of this service. The data were ensuring the fast, convenient, and inexpensive collected through the interviews, observation, and governance and public services. The poor documentation. Data analysis was done by the government bureaucracy must be corrected public service theory. The results of the study immediately with the reform measures because a present that the public services in Bali are strongly bad government bureaucracy is the cause of the influenced by Hinduism culture especially the spirit nation’s economic downturn. Delaying the reform of Sewaka Dharma manifested in the government means slowing down the realization of public bureaucrats. The concept of Sewaka Dharma is in welfare because the level of the community welfare line with the values echoed in the bureaucratic closely relates to the quality of government reform. It contains the values and concepts related bureaucracy as the motor driving the development to the service to others and the accountability to and services to the community. God. The bureaucratic reform is a change process towards the important elements including the institutions, human resources apparatus, Keywords: Ethic; Public Servants; Bureaucratic Reform; Bali management, accountability, supervision, and public services. Bureaucratic reform is contained in the Provision of the People’s Consultative 1. INTRODUCTION Assembly Number VI/2001 mandating the The most important task of each government President to build a transparent, accountable, clean, office is to provide the services, because basically and responsible Indonesian bureaucracy culture and the establishment of the government agencies is become a community service, state servant, and a intended as the main tool in providing the services model for the society. The implementation of to the public. Therefore, each government office has bureaucratic reform refers to the Law Number 17 of the main functions and duties influenced by the 2007 concerning the National Long Term certain procedures and policies, as a government Development Plan of 2005-2025, the Presidential effort to meet the needs of the people both in quality Regulation Number 5 of 2010 concerning the and quantity, so that they can ultimately satisfy the 1 Medium Term Development Plan of 2010-2014, the in several districts and cities in Bali. This article Regulation of the Minister of Administrative and provides an overview of some of the best practices Bureaucratic Reform Number 15 of 2008 implemented by the public servants especially those concerning the Guidelines for the Bureaucratic in the regencies and cities in Bali. Reform, the Regulation of the Minister of Administrative and Bureaucratic Reform Number 4 2. METHODS of 2009 concerning the Guidelines for Submitting This paper used a qualitative descriptive method. Proposals for Ministry/Institution/Regional The data sources are primary and secondary. The Government Bureaucratic Reform, the Presidential primary data source was obtained directly. The Regulation Number 81 of 2010 concerning the object of the research is in accordance with the Grand Design of Bureaucratic Reform (GDRB) of scope and needs of the research and was obtained 2010-2025. The Regulation of the Minister of with the technical activities and tools, such as Administrative and Bureaucratic Reform Number through direct observations to the field and 20 of 2010 concerning the Bureaucratic Reform interview to the informants. Secondary data sources (RMRB) Roadmap of 2010-2014 and Nine Reform were obtained indirectly from the object of the Regulations of the Minister of Administrative and research or the documents supporting research and Bureaucratic Reform concerning the guidelines and were obtained through documents relating to the technical instruction of implementing bureaucratic implementation of the policies. The informants reform. were selected based on the relevance to the research. The Presidential Regulation Number 81 of 2010 This paper collected data qualitatively by using the concerning GDRB of 2010-2015 is a reference for observation, in-depth interview, and documentation the government office bureaucratic reform. The methods. operation is regulated by the Regulation of the This study used a qualitative research design, Minister of Administrative and Bureaucratic and the validity of data is based on the perseverance Reform Number 20 of 2010 concerning RMRB of of the observation and triangulation. In this 2010-2014 followed up with nine Regulations of the qualitative technique, qualitative conclusion was Minister of Administrative and Bureaucratic drawn on the overall data obtained by the Reform concerning the Guidelines of the researcher. Implementation of Bureaucratic Reform and nine Bureaucratic Reform Acceleration Programs. 3. RESULTS AND DISCUSSION GDRB of 2010-20125 is a master plan containing The public services carried out by the the direction of the policy for implementing the stakeholders in Bali on 2017-2018 data are national bureaucratic reform and RMRB of 2010- satisfying. The provincial government public 2014 is a five-year operation in the period of 2010- service standards including four regencies/cities in 2014, followed by RMRB of 2015-2019, RMRB of Bali achieved the highest score nationally for the 2020-2024, and so on. Thus, hopefully there will be level of compliance obtained through a survey in a major change in the governance, a stake in April-July 2016. The performance of the public fulfilling the challenges of the 21st century. The services organized by the local governments was gradual and concrete restructuring process of the categorized as “green” or achieved the highest bureaucracy leads to a better governance. compliance score related to public service standards The government at all levels must direct the at the national level. They are Bali Province, course of its governance towards good governance Badung Regency, Karangasem Regency, Gianyar reforming the bureaucracy and change its Regency, and Denpasar City Government. bureaucratic behavior. This includes those applied Ombudsman, an independent institution 2 overseeing the assessment of the public services, a “yellow” or moderate level of compliance in the provides a category of assessment, i.e. 0-50 (red) for Cooperative Industry and Trade Office with a score a low level of compliance, 51-80 (yellow) for a of 54 for the service of license issuance for opening moderate level of compliance and 81-100 (green) cooperative branch offices. with a high level of compliance. There are 13 The ratification service plan for the school provinces in Indonesia at the green level and Bali activities and budgets at the Badung Sports Province is at the eighth rank with an average score Education Office gets a score of 62 and a of 83.92 from 34 provinces in Indonesia. There are recommendation for passport issuance for the 16 city governments in Indonesia at the green level prospective migrant workers at the Social and and Denpasar City occupies the ninth rank with an Manpower Office achieves a score of 69. Gianyar average score of 88.39. As for the district Regency Government has a red level at the governments, there are 15 regency governments in Information and Communication Service Office for Indonesia at the green level, and three of them are the operational permit services of rental the regency governments in Bali. transportation with a score of 23.50, and a The Badung Regency Government ranks first compliance score of 17.50 for the three services, nationally with an average score of compliance of namely the route licenses, supervision cards, and 94.16. The Karangasem Regency Government recommendations for route permits. records the achievement because in the previous In this study, Ombudsman stated that the red year’s survey, it was in the red level, but in 2018, it level at the offices is because the transition period ranks third with an average score of compliance of of the head of the office, so that several assessed 91.04. Gianyar Regency Government ranks indicators are not found. The operational permit eleventh with an average score of 83.66. services of the center of community learning Ombudsman as an institution conducting sudden activities with the score of 42.50 and the material surveys with standard service indicators such as the preparation of permit issuance of Senior and service completion time, costs, flow, public service Vocational High School with the score of 42.50 at information systems, service announcements, the Gianyar Education, Youth, and Sport Office also complaint management, staff attributes, to the have a red level. The yellow level in Karangasem availability of the supporting facilities. The Regency Government at the Integrated Licensing supporting facilities are the counters, waiting Service Office service unit for public reading room
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