cgvdfagaf Dispute Settlement Practice and Complaint Handling Procedures in ERRA Countries Dispute Settlement Practice and Complaint Handling Procedures in ERRA Countries Benchmark Analysis Prepared by: Elza Bergmane PUC, Latvia Dilek Civak Erdas EMRA, Turkey July, 2016 May, 2016 BENCHMARK ANALYSIS: Dispute Settlement Practice and Complaint Handling Procedures in ERRA Countries Energy Regulators Regional Association II. Jánost Pál pápa tér 7., 1081 Budapest Tel.: +36 1 477 0456 ǀ Fax: +36 1 477 0455 E-mail:
[email protected] ǀ Web: www.erranet.org BENCHMARK ANALYSIS: Dispute Settlement Practice and Complaint Handling Procedures in ERRA Countries Prepared by: Elza Bergmane Member of the ERRA Customers and Retail Markets Working Group; Senior Lawyer, Energy Division of Legal Department; Public Utilities Commission (PUC) of Latvia and Dilek Civak Erdas Member of the ERRA Customers and Retail Markets Working Group; Energy Expert, Energy Market Regulatory Authority (EMRA) of Turkey July, 2016 The Analysis was prepared based on information collected from ERRA Customers and Retail Markets Working Group Members in the period of June 2014 – June 2016. The following ERRA Members submitted their answers: Public Services Regulatory Commission, Armenia Regulatory Commission for Energy in Federation of Bosnia and Herzegovina (FERK) Regulatory Commission for Energy of Republika Srpska (RERS), Bosnia and Herzegovina Estonian Competition Authority Georgian National Energy and Water Supply Regulatory Commission Hungarian Energy and Public Utility