ANNUAL REPORT REPORT annual 2011 2011 Incorporated in France as a “Société Anonyme” with registered capital of 120,596,816.40 euros 632 012 100 R.C.S. Paris Headquarters: 41 rue Martre 92117 Clichy – France Tel.: +33 1 47 56 70 00 Fax: +33 1 47 56 86 42 Registered office: 14 rue Royale 75008 Paris – France www.loreal.com www.loreal-finance.com YOUR CONTACTS INDIVIDUAL SHAREHOLDERS AND FINANCIAL ANALYSTS AND FINANCIAL MARKET AUTHORITIES INSTITUTIONAL INVESTORS Jean Régis Carof Françoise Lauvin
[email protected] Tel.: +33 1 47 56 86 82
[email protected] Carolien Renaud-Feitz
[email protected] Investors Relations Department L’Oréal Headquarters From France: toll-free number for 41, rue Martre shareholders: 0 800 666 666 92117 Clichy Cedex – France From outside France: +33 1 40 14 80 50 JOURNALISTS Service Actionnaires L’Oréal Corporate Media Relations BNP Paribas Securities Services Stéphanie Carson Parker Service Emetteurs Tel.: +33 1 47 56 76 71 Grands Moulins de Pantin
[email protected] 9, rue du Débarcadère 93761 Pantin Cedex – France Corporate Media Relations L’Oréal Headquarters 41, rue Martre 92117 Clichy Cedex – France Published by the Administration and Finance Division and by the Image and Corporate Information Department. This is a free translation into English of the L’Oréal 2011 Annual Report issued in the French language and is provided solely for the convenience of English speaking readers. In case of discrepancy the French version prevail. Photograph credits: Josemar Alves (p.57), Syed Muhammad Anas (p.17, 51), Chung Anh (p.57, 70), David Arky/Tetra Images/GraphicObsession/ Photononstop (p.66), David Arraez (p.57), Leandro Bergamo (p.9, 21, 46, 63), Jean-Christian Bourcart/Interlinks Image (p.17), Anthony Bradshaw/ Getty Images (p.55), Alain Buu (p.11, 79), Stéphane Coutelle/D.