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Juggling System Changes March/April 2011 THE VO ICE OF 7 -ELEVEN FRANCHISEES Taking Back The Cigarette Category Questions Arise With Realignment Plan Gross Profit Dollars And Percent Independent Contractor… Nation al Coalitio Reality Or Fantasy? Con n 36th An vention an nual d Trade Sh FM Billing Issues July ow 17-21, 2011 Tracking Juggling Paris Money Las Ve Hotel an gas Order d Casin Page o Payments System 20 & 86 Focus On Customer Service Changes For The Love Of Beer! What Workplace Employee Injuries Cost You m a r c h ~ a p r i l Page 68 How To Remain King Of The Ice A Look At Frozen Beverage Trends Page 63 2 AVANTI MARCH | APRIL 2011 AVANTI MARCH | APRIL 2011 3 8 AVANTI MARCH | APRIL 2011 12 AVANTI MARCH | APRIL 2011 AVANTI MARCH | APRIL 2011 13 14 AVANTI MARCH | APRIL 2011 AVANTI MARCH | APRIL 2011 15 The Voice of 7-Eleven Franchisees March/April 2011 37 Taking Back The 32 Time To Focus On Cigarette Category Customer Service BY BRUCE MAPLES, CHAIRMAN, BY KEVIN NIJJAR, VICE PRESIDENT, NATIONAL COALITION FOA OF GREATER LA 41 Many Questions Arise With How To Remain Realignment Plan King Of The Ice BY JOE GALEA, EXECUTIVE VICE CHAIRMAN, A Look At Frozen Beverage Trends NATIONAL COALITION BY BOB SWEENEY, DIRECTOR NATIONAL SALES, AND LIBBY GOLDSCHMID, 43 Independent SENIOR NATIONAL SALES EXECUTIVE, Contractor… COCA-COLA REFRESHMENTS Reality Or Fantasy? Page 63 BY ARNOLD J. HAUPTMAN, Na GENERAL COUNSEL, tional Co alition 36t NATIONAL COALITION Conven h Annu tion and T al rade Show 47 Gross Profit Dollars July 17-2 And Percentage 1, 2011 Paris BY JAY SINGH, VICE CHAIRMAN, Las V H egas NATIONAL COALITION otel and Casino 49 Tracking Money Order DEPARTMENTS Payments 18 Member News: National www. ncas ef.c om BY ROGER ST. GEORGE, Coalition Website, Hire Heroes USA VICE CHAIRMAN, NATIONAL Fundraising, Andretti Indy 500 Car, 7-Eleven TV, Seven & I Earthquake Profit COALITION Drop, Global Campaign For Japan Disaster Relief, Swipe Fee Reform Delayed, Zees Visit Lawmakers On Swipe Fee, SEI Realign - 53 FM Billing Issues ment, NBLC Co-Chairs, C-Store Strong Growth In 2010, C- BY JIVTESH GILL, VICE CHAIRMAN, Store Tobacco Sales Survey, The Philip Morris MLP NATIONAL COALITION Controversy, Donation Fund, VA City Removes RedBox, Pepsi - Co Dream Machine, Tobacco Legislation, Victory Acquires 47 Page 59 67 What Workplace Employee Locations, Maryland Raises Alcohol Tax, Lowering Cigarette Taxes, Injuries Cost You Colorado Beer Bill, Walmart Smaller Stores, NY Tobacco Fee Rollback BY TOM BY JOHN HARP, CSP, ARM, ASSISTANT VP BURKEMPER, SR. LOSS CONTROL, MITSUI SUMITOMO 29 Bits&Pieces: From the C-store Industry DIRECTOR TRADE MARKETING & INSURANCE GROUP SEI News: 7-Eleven Store Count Passes 40,000, Lend Lease, CATEGORY r c h ~ a p 88 m a r i l Illinois Tollway Oases, SEI New VP, ABC Regional Sports For 7- MANAGEMENT, ANHEUSER-BUSCH Eleven TV, Thor, ‘Undercover Boss’ INBEV 93 Vendor Focus: New Products for Franchisees Page 68 104 Franchisee Calendar: National Coalition Board Meetings and Regional FOA Meetings AVANTI is published by the National Coalition of Associations of 7-Eleven Franchisees for all independent franchisees, corporate store managers, area licensees and interested parties. National Coalition offices are located at 3561 East Sunrise Drive, Suite 113, Tucson, AZ 85718. For membership in - ©2011 National formation, call 520-577-8711, e-mail [email protected] or fax to 520-577-4688. AVANTI Editorial and Advertising Offices are located at 116 Bellevue Ave., Suite 304, Langhorne, Pennsylvania 19047. For advertising information, call Sheldon Smith at 215 750-0178 or fax to 215 750- Coalition of Associations 0399; on-line, send messages to [email protected]. of 7-Eleven Franchisees NATIONAL COALITION OF ASSOCIATIONS OF 7-ELEVEN beat that amount this year. SEI has 7-Eleven/National pledged to fill at least two field consult - FRANCHISEES Coalition/Vendor Fundraising ant positions with qualified vets where available, and company representatives Campaigns Benefit will participate in military-base work - NatioNal officers Hire Heroes USA shops to discuss employment and fran - The National Coalition has partnered chising opportunities. Bruce Maples with SEI and some of their top suppliers to NATIONAL CHAIRMAN raise money for Hire Heroes USA 520-577-8711 • [email protected] 7-Eleven TV Rolls (HHUSA), a nonprofit organization that Joe Galea offers transition, job search and job place - Out Nationwide EXECUTIVE VICE CHAIRMAN ment assistance and services for returning SEI has begun nationwide deployment 650-906-7936 • [email protected] veterans of Operations of 7-Eleven TV, which provides 24/7 pro - Arnold J. Hauptman Iraqi Freedom and Endur - gramming featuring national and local en - ing Freedom, particularly tertainment, news, weather, GENERAL COUNSEL 516-541-7200 • [email protected] those who have been and advertising highlighting wounded or disabled dur - The Coali - 7-Eleven proprietary brands, Jivtesh Gill ing their military service. tion has in-store and out-of-store VICE CHAIRMAN Customers can support teamed with SEI brands, as well as special 7- 209-481-7445 • [email protected] the effort by purchasing spe - Eleven promotions. Before Roger St. George cially marked products dur - and vendors to the national rollout, 7-Eleven ing April and May at support Hire He - TV was operating in 500 VICE CHAIRMAN 360-500-1248 • [email protected] participating 7-Eleven stores. roes USA. stores in some of the top A portion from the sale of DMAs and highest traffic vol - Jatinder Singh each item will be donated to ume 7-Eleven stores in the VICE CHAIRMAN HHUSA. Tags designating the donation U.S., including New York, Los Angeles and 702-249-3301 • [email protected] amounts will be featured prominently Chicago. When fully deployed, it will be Anas Abboud throughout the store along with a special carried in 6,200 stores—reaching more display of participating products. Among TREASURER companies joining in the effort are Nestle continued on page 20 215-946-4608 • [email protected] USA, Anheuser-Busch InBev, Miller - CONVENTION CHAIRPERSON Coors, E&J Gallow Winery, Dr Pepper 520-577-8711 Snapple Group, Tropicana Products Inc., [email protected] Mars, Inc., Kellogg's and Kraft Foods, Inc. To encourage participation, many of the John Riggio Sheldon Smith MEETING/TRADE SHOW products are being offered at special PUBLISHE R&ADVERTISING SALES COORDINATOR prices during the two-month campaign. 215 750-0178 262-275-3086 • [email protected] Franchisees can support this effort by or - [email protected] dering participating products during the John Santiago Sheldon Smith campaign period, April and May. ASSISTANT EDITOR AVANTI PUBLISHER The National Coalition has pledged 215 750-0 1 78 ADVERTISING MANAGER its support to HHUSA and will donate [email protected] 215-750-0178 • [email protected] the proceeds from its Joe Saraceno Char - Tricia Kessler ity Golf Tournament this July during the GRAPHIC DESIGN 36th Annual Convention and Trade KESSLER DIGITAL DESIGN The Voice of 7-Eleven Franchisees Show in Las Vegas. Last year, the Nation - Avanti Magazine is the March/April 2011 al Coalition raised $100,000 for Hire He - registered trademark of The National Coalition Of Associations ©2011 National Coalition of roes through the golf event, and plans to Of 7-Eleven Franchisees. Associations of 7-Eleven Franchisees 18 AVANTI MARCH | APRIL 2011 CONTINUED FROM PAGE 18 You ca July 17-21, 2011 Five da n’t bea ys packed t these an with bus odds: d present iness-bui Trade Show: ations, a lding sem two-day t inars Wednesday, July 20 notch e rade show ntertainm , top- Thursday, July 21 of f ent, and amily-frie loads ndly activ out the Sc ities! Chec hedule of k see Events be what awa low to its you at the show! Cele brate 7- Win Eleven’s At The ning 36th An St nual Co rea In T nvention k! he Cent & Trad er Of La e Show s Vegas! SUNDAY, July 17 Sc 12:00 p.m. – 5:00 p.m. hed Franchisee and Vendor Registration 2:00 p.m. – 3:00 p.m. ule Franchisee and Vendor Registration of 7:00 p.m. – 9:00 p.m. Even Welcome Reception Featuring Singer 7:00 p.m. – 10:00 p.m. WEDNESDAY, July 20 ts Diane Lewis See Any Harrah’s Show With 8:00 a.m. – 1:00 p.m. $100 Voucher THURSDAY, July 21 MONDAY, July 18 Franchisee and Vendor Registration TUESDAY, July 19 7:00 a.m. – 8:00 a.m. 9:00 a.m. – 1:00 p.m. 8:00 a.m. – 4:00 p.m. Franchisee and Vendor Registration Golf and Tour Las Vegas Day! Wake Up & Exercise Franchisee and Vendor Registration 7:00 a.m. – 8:00 a.m. 6:45 a.m. 8:00 a.m. – 9:00 a.m. 7:00 a.m. – 8:00 a.m. Continental Breakfast Wake Up & Exercise Wake Up & Exercise Joe Saraceno Charity Golf Tournament Benefiting Hire Heroes 9:00 a.m. – 10:30 a.m. 8:00 a.m. – 9:00 a.m. 8:00 a.m. – 9:00 a.m. (buses depart) Motivational Speaker— Continental Breakfast Continental Breakfast 7:30 a.m. Robert Stevenson 9:00 a.m. – 10:00 a.m. 9:00 a.m. – 10:30 a.m. Joe Saraceno Charity 10:30 a.m. – 11:30 a.m. Legal Seminar With Arnold Hauptman “State Of The Coalition” with Chairman Golf Tournament Shotgun Start Speaker—Amber MacArthur 10:00 a.m. – 11:00 a.m. Bruce Maples and the NCASEF Officers Speaker—Football Great Drew Pearson 7:00 a.m. – 8:00 a.m. 12:00 p.m.
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