Homeless Services in the Inner City

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Homeless Services in the Inner City Homeless Services in the Inner City Acknowledgement of country A guide to assisting those The City of Perth acknowledges experiencing homelessness the Whadjuk Nyoongar people as the Traditional Owners within the City of Perth. of the lands and waters where Perth city is situated West Australians who are at risk of, or are today, and pays respects to experiencing homelessness, are some of the most Elders past and present. vulnerable in the community and require support from a range of flexible and responsive services to end their homelessness journey. This guide will help to ensure people who are experiencing homelessness, or at risk of experiencing homelessness, are treated respectfully and appropriately, and are able to request and receive the services they require. Underlying principles of this guide • People experiencing homelessness have the same entitlement as any member of the public to: − be in public places but at the same time respecting the right of local communities to live in a safe and peaceful environment; and − participate in public activities or events. • People experiencing homelessness have diverse backgrounds and needs, these should be considered in any response: − Cultural sensitivity and respect should be applied when engaging with Aboriginal people experiencing homelessness and those from different cultural, linguistic or religious backgrounds. − Many people experiencing homelessness have complex needs such as mental health and/or drug and alcohol issues, or cognitive impairment. − People experiencing homelessness may also have experienced traumatic life events that affect their needs. City of Perth | 3 • This guide does not override existing laws, First response for people statutory requirements or regulations. It does experiencing homelessness not reduce the powers of organisations or their authority to enforce specific laws and regulations. People who are homeless or at risk of being homeless, are encouraged to visit the day centres • People experiencing homelessness have the same located in the inner city which provide support for access to right of reply and appeals/complaints homelessness (please see page 8). mechanisms as all members of the public. The State Government through the Department of A response or intervention is Communities has established the Street to Home Program to provide outreach assistance for people appropriate if: who are rough sleeping. These services are: • the person requests assistance, or the person is Uniting WA Homeless Response Line distressed or in need of assistance; 0408 987 607 • the person’s behaviour is threatening the safety of Crossroads Assertive Outreach Team the individual or the safety of people around them; 0478 398 760 • the person’s behaviour has resulted in damage to property or the environment such as an accumulation of litter or items scattered in the area; Homeless Services Legend • the person is sheltering in circumstances that places their own or others health and safety at risk 1 Crisis Assistance 10 Case Management (for example, staying in derelict buildings and high 2 Medical & Health 11 Care Package risk areas without the consent of the owner, also Assistance known as squatting; 12 Laundry/Shower 3 Outreach & • the person is an unaccompanied child who 13 Employment Referral Pathways appears to be under the age of 15. In the 14 Legal Aid first instance, contact should be attempted 4 Counselling with parent/s or guardian, or Department of 15 Documentation/ 5 Accommodation Communities – Child Protection and Family Identification Support Assistance Support (9214 2444) during office hours or the 16 Phone Charging Port Crisis Care Unit (9223 1111) after hours; or 6 Aboriginal Services 17 Recreation • the person is a young person who appears to be 7 Food Assistance 16 to 17 years old who may be at risk of harm. 18 Social Outreach 8 Advocacy 19 Clothing Support 9 Drug & Alcohol Assistance 4 | Homeless Services in the Inner City City of Perth | 5 Emergency Assistance Contact Numbers Additional Support Numbers for People Experiencing or at Risk of Experiencing Homelessness Health Direct 1800 022 222 | 24/7 2 Crisis Care 9223 1111 National Relay Service 1800 555 660 | 24/7 Department of Communities 1800 199 008 24/7 2 1 Police Attendance 131 444 (24/7 non–emergency) 1800 124 684 Entrypoint Perth Police Station 9422 7111 | 24/7 Centrecare Inc. 6496 0001 Mon to Fri 9am–7pm City of Perth 9461 6611 | 24/7 Sat 9am–5pm Surveillance Centre 1 2 5 Mental Health Emergency 1300 555 788 Outreach Services & Referral Pathways Response Line 9224 8888 24/7 Street to Home 9220 1200 | 0408 987 607 1 2 Uniting WA Roving Services: Lifeline WA 13 11 14 Mon to Fri 6.30am–2pm 9261 4444 3 24/7 4 Ambulance Fire 000 Nyoongar Outreach 9228 4211 and Police 24/7 Services Day outreach (24/7 emergency) 1 2 (Youthbeat Program) Mon to Fri 11am–7pm Night outreach Emergency Relay Calls 106 Fri and Sat 8pm–4am (TTY for hearing/ 1 2 Administration speech impaired) Mon to Fri 9am–5pm 3 City of Perth 9461 6666 Surveillance Centre 24/7 Emergency 1 2 Street Chaplains 0429 957 239 Roving Services: Tue 5.30pm–7.30pm Fri 10am–3pm Fri and Sat 11pm–4am 18 6 | Homeless Services in the Inner City City of Perth | 7 Street Outreach Teams 0429 511 833 YouthBeat 1800 045 836 The Salvation Army Roving services: Mission Australia Case Management: Fri, Sat & Sun 6pm–10pm Youth Service Mon to Fri 8.30am–4.30pm 3 7 Outreach Services: Tue & Wed Crossroads 0478 398 760 8.30am–4.30pm Thu 2pm–10pm St Patrick’s Community Mon to Fri 8am–4pm Fri 12pm–8pm Support Centre Outreach Services: Tue & Thu 9am–2pm Youth at Risk Outreach: Fri & Sat 9pm–5am 3 4 10 3 4 7 9 10 11 12 15 17 Street Connect 0418 942 475 Anglicare WA Mon to Fri 9am–5pm Youth Work Support for Day Centres 15-25 year-old 1 2 3 4 5 7 9 10 15 16 The Ruah Centre 13 78 24 Ruah Community 33 Shenton Street, Northbridge Walk–the–Beat 0406 427 668 Services Mon to Fri 8.30am– Roving services: Refer to map No. 2 Dream Centre 12.30pm First and third Saturday of 1 2 4 5 7 9 10 11 12 every month 8am–12pm 13 16 3 5 7 11 Tranby Centre 9220 1288 Magenta Sex 9328 1387 Uniting WA Unit 6/5 Aberdeen Worker Project Mon to Fri 9.30am–5pm Refer to map No. 3 Street, East Perth 3 4 9 Mon to Fri 7am–2.30pm Sat 7am–12pm Homeless Healthcare 6260 2092 1 2 3 4 5 7 9 10 12 13 Refer to map No. 25 Roving services: 16 19 Mon, Wed & Fri 7am–11:30am Hope Inc. 9427 5013 or 0480 109 016 2 3 Metro Church Refer to map No. 4 142–146 Beaufort Street, Northbridge Tue & Fri 10am–3pm 7 8 | Homeless Services in the Inner City City of Perth | 9 Doorways 9260 9599 The Shopfront 9371 9109 59 John Street, Bentley The Salvation Army 333 William Street, Northbridge Light lunch: Refer to map No. 5 Mon to Thu 8.30am– Mon to Fri 11am–1pm 3.30pm Food hampers: Fri 9am–3pm Mon to Thu 11am–1pm 7 10 11 18 19 Homeless Health Care: Tue 11am to 1pm 2 7 Day Centres Outside of the Inner City Moore Street Accredited Base Camp 9380 4660 Service Providers Perth Inner City 22 Blencowe Street, Youth Service West Leederville Mon, Wed & Fri The City continues to work with homeless 10am–1pm service providers and goodwill groups working in Youth 15–25 years the public realm to become accredited service providers at Moore Street Accreditation site. 1 7 8 11 12 13 16 Having a centralised location at Moore Street, the Passages St 9228 1478 accreditation site aims to coordinate groups and Vinnies Street 143 Edward Street, Perth services providing support to people experiencing homelessness within the City of Perth. Mon to Thu 9am–12pm & 1–4pm A person experiencing homelessness can access Fri 9am–1pm food, health services, hygiene services and 1 2 3 4 5 6 7 8 9 10 donations of essential items at one place, one time. 11 12 13 14 15 16 17 18 19 Service delivery is as follows: St Patrick’s 9430 4159 Food services Mon to Fri 5pm-8pm Community Support 12 Queen Victoria Refer to map No. 12 Sun 8am–11am Centre Street, Fremantle 2 7 11 12 18 19 Mon to Fri 8am–3.30pm 1 2 3 4 5 7 9 10 11 Health, Hygiene Tue & Thu 5pm–7pm 13 16 (Street Doctor, Sun 8am–11am Shower Bus, Laundry) 2 7 11 12 18 19 and Donation (Clothing, Shoes, Blankets, Books) services Refer to map No. 12 10 | Homeless Services in the Inner City City of Perth | 11 Accommodation Services Kensington Street 9323 5100 Transitional 111 Kensington Street, Accommodation East Perth Department of 9476 2444 St Bartholomew’s Access & Intake: Communities 5 House Mon to Fri 9am–5pm Refer to map No. 7 Refer to map No. 9 5 Homeless 9220 1288 Yes! Housing 9263 2009 Accommodation 5/5 Aberdeen Street, Mon to Fri 8.30am– Support Anglicare WA East Perth 4.30pm Uniting WA Mon to Fri 8.30am– Youth 15–25 years Refer to map No. 3 4.30pm 5 5 Transitional Support 9328 1600 The Beacon 9492 7101 Service 3/333 William Street, The Salvation Army 9 Aberdeen St, The Salvation Army Northbridge Refer to map No. 10 Northbridge Refer to map No. 5 Mon to Fri 8.30am– Assessment and intake: 4.30pm Mon to Fri 8am–4pm 18+ years Youth 15–25 years 1 3 4 5 7 9 10 11 2 3 4 5 7 9 10 11 12 15 17 Tom Fisher House 9227 1445 Future Homes 9323 5100 St Vincent 278 Beaufort Street, de Paul Society Highgate St Bartholomew’s 7 Lime Street, East Perth (referral only) 4.30pm–8.30am House Admissions: Refer to map No.
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