2017 National Local Government Customer Service Awards Finalists On 4 September 2017 from 12.30pm – 2pm, the judges convened to discuss the award applications and short-list the finalists. Congratulations to the following individuals and Councils who are the 2017 finalists.

Customer Experience Award Customer Service Strategy Award City of Council City of Canada Bay Council Newcastle City Council Council Town of Walkerville

Innovation in Service Delivery Award Team of the Year City of Canada Bay Council Camden Council City of Gosnells City of Gosnells Council Hawkesbury City Council Gladstone Regional Council Lake Macquarie City Council Goulburn Mulwaree Council Newcastle City Council Northern Beaches Council Western Downs Regional Council Penrith City Council Wagga Wagga City Council Western Downs Regional Council

Individual of the Year Award Team Leader of the Year Alana McGibbon - Griffith City Council Daniela Cangelli - Griffith City Council Coral DeLosa -Blue Mountains City Council Donna Tucker - Council Georgia Hislop - Newcastle City Council Jacqui Tomlins - Council Hayley Chapman - Goulburn Mulwaree Council Karen Dickson - Scenic Rim Regional Council Jane Wray - Goulburn Mulwaree Council

National Excellence Award Camden Council City of Canada Bay Council

The winners and highly commended will be announced at the Gala Dinner on Thursday, 26 October 2017 6pm for 6.30pm at Newcastle Museum, Newcastle. Gala Dinner tickets are included in full conference registration. Additional gala dinner tickets are available to purchase at $220 per person. For further information, email [email protected].