Staff Promotions Occur National Sales Meeting 'Upbeat' Lam Negotiations Ongoing Mets, Red Sox Fly TWA in Playoffs
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VOLUME 51 NUMBER 10 OCTOBER 15, 1988 • ' t .. •..,_, .. l:�• - ' 1 1 • I , ' -_·.�- '.,.'7 4: ,· •: • • • • ,, • National Sales Meeting 'Upbeat' Trans World Airlines' national sales an evening reception sponsored by In meeting, held in St. Louis Sept. 26-28, Flight Services was held. Nearly 500 was "probably the most upbeat meeting people attended the dinner afterwards, in terms of motivation that we have had," where many salespeople were honored according to one of the organizers. for their achievements. (Names of sales award winners appear on page 7.) Joan Masterson, manager, travel agency programs, 605, said the three-day On the last day of the meeting, a meeting featured six seminars that were surprise trade show was held, with booth a lengthy 90 minutes each. The length displays by various TWA departments. of the meetings allowed interaction be "It started out to be seriou� when we tween the presenters and sales people in envisioned the trade show, with depart question/answer sessions. About 35 to 40 ments handing out informationabout their people were in each seminar group. area,'' Masterson said. ''Then everybody The event began with an evening re started getting creative and it just grew. It ception and aircraft display sponsored by was very successful." MAKING AN APPEARANCE at the trade show are the 605 Marx Brothers. They Resort Air, a Trans World Express com The sales meeting was hosted by John are Terry Rizzi, regional manager automation sales; Joe Divincenzo, regional muter. Sheldon, newly appointed vice president, manager sales administration and Bob Ludwig, manager automation marketing. Following a day of workshop sessions, sales and reservations. Staff Promotions Occur lAM Negotiations Ongoing Several changes among TWA person assumed responsibility as director quality TWA management officials and repre either party," Allen said. "It is only nel were announced during September. assurance. through good faith bargaining throughout Charles Thibaudeau has been appointed Bridget Brown has been promoted to sentatives of the International Association the process of negotiationsthat each party staff vice president, employee relations. manager, FFB operations at PHL. She is of Machinists met recently in St. Louis to exchange opening proposals for a new can bring about a collaborative win-win He has served TWA for 24 years, and a 10-year veteran. collective bargaining agreement. Addi agreement fromwhich our common goals previously was director, employee rela Cathy Proctor, a nine-year veteran, has can be realized." tions, in Kansas City. been appointed account representative in tional meeting dates are scheduled Mark Burdette,formerly station mana throughout October. The agreement will the MSP sales office. Negotiations with the lAM, covering ger, MCI, has been promoted to regional Bill Johnson, formerly automation co affect TWA's mechanic and related and TW/\s passenger service employees, also director, employee relations,for the central ordinator, DEN, has assumed the position dining service employees. are continuing. region. He is based in Kansas City. of account manager sales for Southern Robert Allen, senior vice president, J.B. (Babs) Stipe, MKC, has been ap Colorado, including the districts of COS employee relations, said that as a conse pointed director employee relations ad and PUB. quence of certain requirements of the TWA Sponsors ministration. Most recently she was loss In Cincinnati, Janette Mcfarland has Railway Labor Act, opening proposals are American Bowl control manager for the central region. been appointed account manager. She necessarily far-reaching. In the engineering and quality assur most recently was automation coordinator TWA flew members of two Ameri ance department, Tony Leone, MCI, has in the Ohio valley. "However, they provide a framework can professional football teams to their for meaningful discussion and do not opening game of the 1988 season - in Sports Charters Prove Lucrative necessarily represent the final position of London. For the third consecutive year, TWA, as sponsor of the American Bowl at Mets, Red Sox Fly TWA In Playoffs Wembley Stadium in London, has been TWA has long been a major airline, was $7 million, with 1988 figures pre Chartered flights provide freedom from the selected carrier for the participat but now it's the airline of the majors dicted to be slightly higher. public exposure and other inconveniences ing teams. - baseball, that is. ''Assuming every baseball team has 30 the team cannot afford to experience with to 35 trips per year, we handle about 20 their tight schedules. TWA flights 8650 and 8600 carried Two of the four 1988 championship percent of all baseball movement on TWA a cargo of players, coaches and staffs playoff teams, the New York Mets and "The most important things to these charters," he said. "This makes us the of the San Francisco Forty-Niner's and the Boston Red Sox, flew TWA between customers are reliability, performance and largest provider of aircraft charters in Miami Dolphins. Each team had a char games. In 1987, both World Series parti a high level of in-flight service, which we baseball." tered 74 7, crewed by representatives cipants, the St. Louis Cardinals and the have been able to provide,'' Zugenbuehler In 1988 TWA handled charters for 21 from each domicile. Minnesota Twins, went up to bat after said. of 26 major league baseball teams. The flying a TWA charter, and three of the The San Francisco "Forty-Niner Cardinals, Mets, Montreal Expos, Kansas · Usually 60 to 70 people are in the four playoff teams that year traveled Faithful" flight attendants from the San City Royals and Philadelphia Phillies use team's entourage. Chartered planes used onboard TWA. Francisco Bay area were joined by St. TWA as their major carrier. include the B-727 with 115 seats, a Louis based flight attendants to fly the Major league baseball flights generate Why do they fly TWA? Stretch 727 with 146 seats, an MD-80 team from San Francisco to London/ about $3.5 million each year, or about "It's a combination of things; where with 142 seats or a DC-9 with 100 seats. Gatwick. The return trip included Los 25 percent of TW/\s total charter revenue. our planes are, and the relationship that Teams are treated to VIP treatment on Angeles and New York flight attendants. Roughly half of all charter business is has been developed over the years," TWA, with special snacks, meals, liquor sports related, according to Bill Zugen Zugenbuehler said. ''They are comfortable and desserts stocked as heavily as space San Francisco Sales Manager Carl buehler, TWA manager, charter opera with what TWA provides, therefore they and weight limitations allow. Baseball Hughes accompanied the Forty-Niner tions. To tal sports charter revenue in 1987 spend their money with us.'' teams receive a snack when boarding and entourage for their entire stay. He pro a meal in-flight. Pro football players, vided the crews with special In-Flight however, are concerned with quantity of attire and hosted a dinner in London. SEPTEMBER 1988 MONTHLY TRAFFIC FIGURES food - they are given large sandwiches as SCHEDULED SERVICES they board and also eat a hearty meal SEPTEMBER 1988 1987 %Change in-flight. BECAUSEYOU CARE. Passengers 2,025,500 1,942.700 4.3 During the 1988 football season, TWA RPM (000) 3,004,400 2,786,200 7.8 has handled the Kansas City Chiefs and ASM (000) 4,876,800 4,539,300 7.4 the Cincinnati Bengals. Eight of ten "Big LIF (%) 61.6 61.4 10" teams use TWA charters, as do half of the "Big 8" conference teams. • United way YEAR-END 1988 1987 %Change ··Management and coaching staffs just It brings out the Passengers 19,250,600 18,913,100 1.8 want to make everything as smooth and RPM (000) 26,822,400 25,6m:ooo 4.8 easy as possible for their players to win,'' best in all of us:M ASM (000) 42.651,900 39,464,200 8.1 Zugenbuehler added. "Flying a charter October is United Way Month LIF (%) 62.9 64.9 is fulfilling one small part of that task.'' Know Your Benefits letters Employees with questions and comments should send them to the SKYLINER, TWA, P.O. Box 10007, St. Louis, MO 63145. The letter Planning to Retire? must be signed, though your name will be held in confidence by the editor if requested. Unsigned letters will be discarded. Questions The thought of retirement can be and pertinent information regarding all will be answered in future issues. very troublesometo people. Admittedly, other retirement related items, such as it is a big step. The concerns over travel benefits and group insurance. Dear Sir: completing all of the details and making The accompanying cover letter will During my 22 years of service with TWA I have seen many changes in the the best choices can be intimidating. · include the name and telephone num local flight schedule, which makes it very difficult to sell TWA. It confuses the One aspect of this process is handling ber of someone in Employee Benefits travel agents, the passengers, and even the employees. Other airlines operating all of the paperwork to properly initiate who has been assigned to answer your out of TLV (SWISSAIR, for example) have had the same flight number for the the payment of your benefits. TWA has questions regarding your retirement same daily departure at the same time for many years. On the other hand, TWA made this easier for you. benefits. has a flight TLV-CDG-JFK -twice a week it is F883 and leaves at 0705· another day it is F857 and leaves at 0840. The non-stop flight TLV-JFK, F885, lea es twice You should start the retirement pro Final calculations and the ordering � a week at 1340 and once a week at 0825 (this went into effect August 1st).