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BCD Travel Research and Intelligence

What you need to know: Airline operations: May 15, 2020

As demand declines and governments around the world restrict travel, airlines are adjusting their operations, and, in some cases, suspending all services. This report summarizes what airlines in the Middle East are doing and planning.

Major carriers

Airline Action and plans Most passenger operations suspended until July. Service to nine destinations resuming on May 21 All flights suspended from March 26 until June 16. Repatriation flights operated to 11 destinations. Network reduced to 33 destinations. Rebuilding to 50 by end of May, and to 80 by end of June All flights suspended until May 28

Emirates resuming some services in May Emirates suspended most passenger operations from March 25, with no date for their resumption.1 Increasing travel restrictions – including the March 19 suspension of all entry visas to the (U.A.E.) – forced it to curtail its operations substantially. Emirates is already looking forward to a gradual resumption of passenger services as travel and operational restrictions are lifted. It received approval to resume services to Brussels, Frankfurt, London, Paris and Zurich from April 6.2 It currently offers four flights per week to Heathrow and three to Frankfurt. On April 15, Emirates announced the resumption of limited services to Algiers, Chicago, Jakarta, Manila, Taipei and Tunis. These are repatriation flights. Tickets can only be booked one-way by citizens of the destination countries, who are returning home from the U.A.E., subject to the entry requirements set by each destination country.3 The general grounding of Emirates may continue until July.4 But it will resume service to nine destinations from May 21. Emirates will restart services to Chicago, Frankfurt, London Heathrow, Madrid, Melbourne, Milan, Paris, Sydney and Toronto. Passengers will be able to fly between the U.K. and Australia by connecting over Dubai. Travelers must comply with the eligibility and entry requirements of their destination countries.

1 Breaking Travel News, March 22, 2020 2 Breaking Travel News, April 3, 2020 3 Emirates, April 15, 2020 4 Arabian Business, April 22, 2020

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Etihad Airways keeps flights suspended until June 16 Following a U.A.E. government decision to suspend all flights to, from and via , Etihad Airways stopped all services on March 26, initially for 14 days.5 On April 5, the airline extended the suspension until April 21. This date has since been pushed back until May 1. Since April 5, Etihad Airways has operated repatriation flights to a growing number of destinations. To help foreign citizens return home from the U.A.E., Etihad now flies to 14 destinations with a schedule on many routes running until mid-May:6

• Asia Pacific: Jakarta, Kuala Lumpur, Manila, Melbourne, Seoul, Singapore and Tokyo • Europe: Amsterdam, Barcelona, Brussels, , Frankfurt, London and Zurich • North America: Chicago, New York JFK Subject to the U.A.E. government lifting travel restrictions, Etihad had planned to resume a limited schedule of flying from May 1. It pushed this back to May 16, allowing travelers to book flights to a number of destinations, including India and the U.S. However, within a few days, it delayed its relaunch further until June 16. To minimize future disruption to passengers, the airline is only permitting bookings for flexible and refundable fares for travel between June 16 and August 31. 7 Qatar Airways serving 33 destinations The airline currently advises that passengers from all destinations served by the airline can still travel and transit through Doha, subject to entry restrictions at their final destination. 8 Because of the operational challenges caused by COVID-19, Qatar Airways has altered or cancelled some of its services. The airline plans to resume the services once regular conditions return. Qatar Airways presently serves the following destinations/airports:9

• Americas: Chicago, Dallas Fort Worth, Montreal, Sao Paulo • Asia Pacific: Colombo, Bangkok, Hong Kong, Jakarta, Kuala Lumpur, Melbourne, Perth, Seoul, Singapore, Sydney, Tokyo Narita • Europe: Amsterdam, , Brussels, Copenhagen, Dublin, Frankfurt, Helsinki, London Heathrow, Manchester, Munich, Oslo, Paris, Rome, Stockholm, Vienna, Zurich • Middle East: Kuwait City, Tehran Qatar plans to grow its network back from 33 destinations to 50 by the end of May. It will initially focus on connecting the global hubs of its partners, including London Heathrow, Chicago O’Hare, Dallas Fort Worth and Hong Kong. It will also resume services to Amman, Madrid, Manila, Mumbai and Nairobi. By the end of June, Qatar Airways hopes to offer a network to 80 destinations: 23 in Europe, four in the Americas, 20 in the Middle East and Africa, and 33 in Asia Pacific. This will be half the size of its pre-COVID-19 network of 165 airports.10

5 Etihad Airways, March 23, 2020 6 Breaking Travel News, April 24, 2020 7 Arabian Business, April 29, 2020 8 Qatar Airways, March 23, 2020 9 Qatar Airways, May 7, 2020 10 Breaking Travel News, May 6, 2020

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Turkish Airlines suspends all flights until May 28 From March 27, Turkish Airlines temporarily suspended all international flights until May 1.11 It continued to operate domestic flights on a limited basis to Adana, Ankara, Diyarbakir, Erzurum, Gaziantep, Istanbul, Izmir, Kayseri, Konya, Malatya, Samsun, Trabzon and Van. All other domestic services were suspended until May 1. All passengers flying on domestic services had to submit an official Travel Permit Document before being allowed on the aircraft. On April 28, Turkish Airlines announced the suspension of all flights until May 28. 12

Other airlines

Airline Action and plans Abu Dhabi Proceeding with launch in second quarter of 2020 Resuming domestic flights from May 1 All flights suspended until May 16 All flights grounded indefinitely All flights suspended indefinitely Air All passenger services from suspended from March 29 until further notice All domestic and international flights suspended until further notice Abu Dhabi Before launching later in 2020, European operation starting flights to Abu Dhabi from June

Air Arabia Abu Dhabi proceeding with launch In spite of the disruption caused by COVID-19, Etihad Airways and partner Air Arabia have no plans to delay the launch of new low-cost carrier Air Arabia Abu Dhabi. The airline was originally due to launch in the second quarter of 2020.13 Air Astana resumes domestic flights Kazakh airline Air Astana will resume limited domestic services from May 1, offering three frequencies per day between and capital city Nur-Sultan (formerly Astana).14 El Al suspends all flights Israeli El Al suspended its remaining flights on March 26 until April 4.15 In early April it extended the flight suspension until May 2.16 It subsequently extended it further until May 16.17 Some repatriation services and cargo flights continue.

11 Turkish Airlines, April 1, 2020 12 Turkish Airlines, April 28, 2020 13 Breaking Travel News, April 16, 2020 14 Breaking Travel News, April 28, 2020 15 Cirium, March 26, 2020 16 El Al, April 2020 17 El Al, May 2020

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From May 3 until May 30, El Al planned to operate essential flights to New York, Toronto, Los Angeles, Hong Kong, Bangkok, Johannesburg, London and Paris. Kuwait Airways grounded Kuwait’s government suspended all flights to and from the emirate from March 13. The suspension remains in place until further notice, and it means that Kuwaiti airlines – Kuwait Airways and budget operator Jazeera Airways – have grounded all flights. suspends all flights As COVID-19 spread around the world, Oman Air progressively suspended services to a number of markets. Its flights to China, Iran, Italy, Jordan, Kenya, Kuwait, Morocco, Pakistan, Saudi Arabia, Turkey and the U.A.E. were suspended until further notice. Other changes include:

• – flights suspended until March 31 • India – flights suspended until March 29 • Nepal – flights suspended between March 22 and March 31 From March 23, foreign travelers were no longer allowed to enter Oman. Only Omani nationals may now travel to the country. As a result of this increase in restrictions, Oman Air suspended all remaining passenger services from Muscat from March 29.18 The airline has provided no date for the resumption of services. Oman Air domestic flights to and from Musandam Governorate (the northern peninsula separated from the rest of Oman by the United Arab Emirates) continue to operate as normal. Saudia suspends all flights until further notice On March 15, Saudia (Saudi Arabian Airlines) suspended all international flights to/from Saudi Arabia for 14 days. Exemptions were granted for flights taking Umrah performers back to their countries. By March 21, the airline had also suspended all domestic flights for 14 days.19 On March 29, Saudia announced an extension of the suspension of all international and domestic flights until further notice. At the end of April, Saudia denied reports that it was planning to resume domestic services in June. 20 proceeding with June launch Ahead of the launch of Wizz Air Abu Dhabi later in 2020, Wizz Air’s European operation will launch flights to Abu Dhabi from Budapest and Bucharest in June, subject to travel bans being lifted. Flights from Cluj- Napoca, Katowice and Sofia will be added from September.21 Note The COVID-19 situation is rapidly evolving, and the situation is changing on almost an hourly basis. The information presented in this report represents the latest view as at May 15, 2020.

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18 Breaking Travel News, March 25, 2020 19 Saudia, March 20, 2020 20 Arabian Business, April 29, 2020 21 Breaking Travel News, May 5, 2020

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